Fault
Probable Cause
Checks
Corrective Action
Payment device (card,
key, tag, Fuel Ring) is
not accepted.
Communication
fault between
OrPAY1000 and
SiteOmat.
1
Check LAN cable.
2
Check OrPAY1000
setup.
3
Check SiteOmat
setup.
1
Replace LAN cable, if necessary.
2
Set OrPAY1000 parameters properly.
3
Set SiteOmat parameters properly.
Communication
fault between
FHO and
SiteOmat.
1
Check connection
path with FHO.
2
Verify that the
station is available
and synchronized
with FHO in FHO
Stations Status
screen.
Repair communication between FHO and
SiteOmat, providing a reliable
communication line.
Device was not
defined or is
defined
incorrectly in
FHO.
1
Log into FHO as
Fleet Manager.
2
Check that the
device is defined.
3
Check device
parameters.
4
Check that the
device rules do not
limit refueling.
Define the device parameters in FHO
properly.
Device limit was
passed.
Verify that the device is
within the limits of its
rule.
For testing only, remove any rule
associated to this device.
Device was set as
Driver.
1
Log into FHO and
go to Device
Management.
2
Select the specific
device and check it
was configured as
a Driver.
Change the device setting to vehicle.
Device is blocked. Log into FHO and go to
Devices Management.
Check the status of the
device in the Status
column in the Devices
grid (blocked/
unblocked).
Change device status
to Unblocked.
Pump is refueling but
volume remains zero.
Pulse factor is
zero.
Check SO pump setup.
Change Pump Settings to correct the factor
for the relevant pump.
• Faulty MPI-C
board
• Faulty pulser
Disconnect the pulser
and short the pulse-in
wires to simulate
pulses.
If pulses are received during refueling,
replace pump pulser. If not, replace MPI-C
board.
MDE-5411A ForeHB Islander Prime Installation Manual · October 2018
Page 87
8.2 Islander Prime
Troubleshooting