Fault
Probable Cause
Check
s
Corrective Action
No Communication with OrPAY1000
OrPAY1000
displays “No Host
Communication”
message.
Incorrect OrPAY1000
communication and/or
physical network setup.
• Check the network
cable for activity on
5-port switch.
• Ping the
OrPAY1000 to
confirm proper
settings in the
controller.
1
If no activity on the LAN port,
check the cable and/or change
the port on the 5-port switch.
2
Reset the OrPAY1000 and follow
the main screen messages for
the IP address.
3
Change the configuration of the
OrPAY1000 according to the site
setup (controller).
No Communication with the TLS
“Warning” signs
displayed for all
tanks on the
SiteOmat Tank
Status screen.
Incorrect TLS
communication and / or
physical network setup.
• Ping the TLS from
controller (PuTTY).
• Check network/
RS- 232 port on the
TLS.
1
If no response to the ping
command from controller, check
the IP address of the TLS.
Contact the IT department in
cases where there is no
communication to the unit (if
connected over the WAN).
2
Check the physical layer
(Ethernet cable) and port activity
to the TLS (if connected over the
LAN).
3
Connect to the TLS network
interface through telnet (“telnet
XXX.XXX.XXX.XXX 9999”) and
check the configuration. Confirm
proper network settings and
serial port settings (should be
9600, 8, None, 1, None and D6
as connection type). By default
the port is set to 10001 – confirm
similar setting for the TLS bus in
the controller setup.
MDE-5411A ForeHB Islander Prime Installation Manual · October 2018
Page 93
8.5 Communication
Troubleshooting