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Part Number 4532879  1/15

Troubleshooting 

Section 5

NOTE: If a problem arises during operation of your induction unit, follow the chart below before calling service. Routine 

adjustments and maintenance procedures are not covered by the warranty.

Troubleshooting Chart Without Error Code / Indicator Lamp Flash Code

Symptom

Possible Cause

Corrective Action

Pan does not heat up,
LED lamp is OFF (dark).

No power supply.

Check incoming power supply, e.g. power 
cable plugged into the wall socket.

Control knob is in OFF-position.

Turn control knob to an ON-position.

Defective induction unit.

Ensure knob is in OFF-position and if possible 
and safe, disconnect the unit from the power 
supply. Contact your authorized service 
agency.

Pan does not heat, green LED lamp 
blinks continuously.
If LED lamp blinks at intervals, see next 
section.

Pan is too small.

Use a suitable pan with bottom diameter 
larger than 5” (12cm).

Pan is not placed in the center of the hob; pan 
is not detected by sensor.

Move the pan to the center of the hob.

Unsuitable pan.

Select proper cookware for induction cooking. 

Defective induction unit.

Ensure knob is in OFF-position and if possible 
and safe, disconnect the unit from the power 
supply. Contact your authorized service 
agency.

Poor heating, green LED lamp is ON

Air-cooling system is obstructed.

Verify that air inlet and outlet are not 
obstructed. Ensure the Intake Air Filter is clean.

Unsuitable pan.

Select proper cookware for induction cooking. 
Then compare the results.

Ambient temperature is too high; the cooling 
system is not able to keep the induction unit in 
normal operating conditions.

Verify that no hot air is sucked in by the fan. 
Reduce the ambient temperature. The intake 
air temperature must be lower than 104°F 
(40°C).

One phase is missing (for units with three 
phase supply only).

Check incoming power supply, e.g. power 
cable plugged into the wall socket.

Defective induction unit.

Ensure knob is in OFF-position and if possible 
and safe, disconnect the unit from the power 
supply. Contact your authorized service 
agency.

Unit does not react to control knob 
positions

Defective control switch.

Ensure knob is in OFF-position and if possible 
and safe, disconnect the unit from the power 
supply. Contact your authorized service 
agency.

Power/heating level seems to be 
reduced, fan is working

Air-cooling system is blocked. Internal fan is 
dirty.

Verify that air inlet and outlet are not 
obstructed. Ensure the Intake Air Filter is clean. 
Contact your authorized service agency.

Power/heating level seems to be 
reduced, fan does not work

Defective fan or fan control.

Ensure knob is in OFF-position and if possible 
and safe, disconnect the unit from the power 
supply. Contact your authorized service 
agency.

After a long period of continuous 
operating time, Power/heating level 
seems to be reduced

Overheated induction coil; cooking area is too 
hot.
Overheated oil in pan.
Pan is empty.

Switch the unit off. Safely remove pan. Wait 
until the heating zone has cooled down before 
turning the unit ON again.

Small metallic objects (e.g. spoon) are 
heated up on the cooking area.

Pan detection circuit is defective.

Ensure knob is in OFF-position and if possible 
and safe, disconnect the unit from the power 
supply. Contact your authorized service 
agency.

Summary of Contents for SH 3500-555

Page 1: ...n and Maintenance Manual This manual is updated as new information and models are released Visit our website for the latest manual Part Number 4532879 1 15 Induction Designer Series RTCSmp Compact Lin...

Page 2: ......

Page 3: ...dings and the equipment Garland is not responsible for any damages or personal injury caused by failure to observe any safety requirements Risks involved when disregarding safety precautions include b...

Page 4: ...y persons including children with reduced physical sensory or mentalcapabilities orlackofexperienceandknowledge unless they have been given supervision concerning use of the appliance by a person resp...

Page 5: ...face edges of all equipment nWarning Risk of burns from high temperatures You may get burnt if you touch any of the parts during cooking Surfaces close to the cooking surface including side panels may...

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Page 7: ...16 Ventilation Requirements 16 Mounting Structure Design and Installation 17 Two Methods of Installation 17 General Design Criteria 18 Critical Dimension for Compression 19 Dimensions SH DU IN CL Ver...

Page 8: ...Power Diagram 34 No Pan No Heat 34 When Unit Is Idle 34 Section 4 Maintenance Important Rules on Maintenance 36 Daily Cleaning and Maintenance 36 Weekly Cleaning and Maintenance 37 Yearly Maintenance...

Page 9: ...ction 1 General Information Warranty Information Visit www garland group com to view and download a copy of your warranty Packing Slip The packing slip attached to the shipment contains detailed infor...

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Page 11: ...ion must be carried out by registered installation contractors only The contractors are responsible for interpreting all instructions correctly and performing the installation in compliance with natio...

Page 12: ...e by qualified personnel Refer to Mounting Structure Design and Installation on page 17 Typical Installation Procedure Component to Install Refer to the sections below for requirements Step 1 Glass To...

Page 13: ...t ventilation for the exhaust The in take air and exhaust air must not mix Depending on the air path and the amount of natural air movement it is highly recommended to install a fan or fans on the cab...

Page 14: ...73mm 2 88 30mm 1 18 200mm 7 88 measured from below glass glass shown 40 1mm 1 58 0 005 from below glass to underside of coil carrier glass shown Operation Unit 63 5mm 2 5 Installation Clearance Quad M...

Page 15: ...he wirings can be managed together and the air intake apparatus ducts air filters would be close together z minimum 100mm 4 inches ii Front to Back Strong exhaust from the back of one unit will blow i...

Page 16: ...ite compartments must have sufficient ventilation for the exhaust The in take air and exhaust air must not mix Depending on the air path and the amount of natural air movement it is highly recommended...

Page 17: ...he counter top The glass top can be installed either from the top onto the same mounting frame for the compact line generator or onto a separate support structure This method allows the removal of the...

Page 18: ...There are support rails on each long side of the unit To install the unit support these rails on a mounting structure B Locating Tabs There are locating tabs at front of the support rails for positio...

Page 19: ...on After installation the distance from the guard rail to the glass 40 1mm must be obtained to get the correct compression 164 8mm A B C i ii E D 161 1mm 40 1mm mounting frame for the compact line gen...

Page 20: ...DIMENSIONS SH DU IN CL VERSION 555 NOTE Diameter of each induction coil 220mm 8 66inch NOTE A quad unit consists of two dual units underneath one piece of glass for a total of four cook tops NOTE Dime...

Page 21: ...DIMENSIONS SH DU IN CL VERSION 610 NOTE Diameter of each induction coil 270mm 10 6inch NOTE A quad unit consists of two dual units underneath one piece of glass for a total of four cook tops NOTE Dime...

Page 22: ...DIMENSIONS SH DU IN CL VERSION 655 NOTE Diameter of each induction coil 270mm 10 6inch NOTE A quad unit consists of two dual units underneath one piece of glass for a total of four cook tops NOTE Dime...

Page 23: ...approx 9 5mm The glass perimeter should be sealed with silicone to prevent penetration of any liquid into the interior For a typical installation we recommend to leave a gap of 4 0mm 0 16 between the...

Page 24: ...a flange is created on the counter top for placing the glass 2 The glass top should not be adhered to the support surface directly First apply silicone adhesive PACTAN to the support surface PACTAN i...

Page 25: ...unit must not exceed 3 0mm or 12 gauge This restriction ensures a proper grip on the knob and the LED lamp will not be obstructed To mount the operating unit 1 Use the dimensions provided in the draw...

Page 26: ...h generator COMPONENTS per Air Intake Kit A Air Duct Flange B Flex Aluminum Air Duct C Air Filter Holder D Air Intake Filter E Hose Clamps x2 A A C D B E INSTALLING THE AIR INTAKE KIT 1 Use the air du...

Page 27: ...that by switching on an induction generator to a three phase power supply system leakage current can be caused for a short period due to the asymmetry This leakage current can activate the residual cu...

Page 28: ...W 2x 3500W 11A 400 V AC 3Ph 50Hz 1 7000W 2x 3500W 10A 440 V AC 3Ph 50Hz 1 10000W 2x 5000W 30A 208 V AC 3Ph 60Hz 1 10000W 2x 5000W 16A 400 V AC 3Ph 50Hz 1 10000W 2x 5000W 15A 440 V AC 3Ph 50Hz 1 Quad C...

Page 29: ...components B C FRONT A D F E FRONT A Use the RJ 45 cables provided to connect the operation units to the built in compact line module B The control unit connected to the LEFT connector will control t...

Page 30: ...ok zone 2 Turn the control knob to a position between 1 and 12 The LED lamp illuminates and the water is heated ON Position Any position other than 0 is pointing to the LED indicator light The LED is...

Page 31: ...ty pan always put food products water or oil into the pan before turning the unit on Failure to do so will result in irreparable damage nWarning Short Cook Time Induction unit offers short cooking tim...

Page 32: ...o not install or operate this equipment in outdoor areas nWarning Steam can cause serious burns Always wear some type of protective covering on your hands and arms when removing lids or pans from the...

Page 33: ...break The induction unit may fail eventually due to penetration of liquid through the cracked seal A B C D A quad cook top with round coils shown as an example Proper Placement of Cookware on Dual Qua...

Page 34: ...W E R LEVEL 100 50 10 20 30 40 60 70 80 90 No Pan No Heat When a temperature is chosen the induction unit only transmits energy when a pan is placed in the heating zone If you remove the pan from the...

Page 35: ...ll incoming power Contact an authorized service agency for assistance DANGER NEVER use a high pressure water jet for cleaning or hose down or flood interior or exterior of units with water DO NOT allo...

Page 36: ...m a hardware store NOTE Cleaning tools and supplies are not provided 1 You may use a razor blade scraper or a non scratching sponge to remove all residues on the glass When scraping ensure you angle y...

Page 37: ...re to clean the filter at least once a week or as often as required The filter is inserted into the Air Filter Holder mounted onto the cabinet Simply slid out the filer for cleaning Garland s Air Inta...

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Page 39: ...diately The induction unit continues to work in a power reduction mode The induction unit continues to work as usual For any unit equipped with an indicator lamp or a digital display see section Troub...

Page 40: ...ing system is not able to keep the induction unit in normal operating conditions Verify that no hot air is sucked in by the fan Reduce the ambient temperature The intake air temperature must be lower...

Page 41: ...cy 4 E04 E41 E42 E43 E44 E45 E46 Overheated cooking zone Sensor unit failure 1 Overheated or defective sensor 1 5 E05 Error on rotary power switch 1 Contact your authorized service agency 6 E06 E30 Am...

Page 42: ...42 Part Number 4532879 1 15 Troubleshooting Section 5 Wearable Parts List Photo Part Number Description 70000015 Silicone Seal PACTAN 7076 310ml For installation and water tight seal...

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Page 44: ...inuing product improvement may necessitate change of specifications without notice Every new piece of Manitowoc Foodservice equipment comes with KitchenCare and you choose the level of service that me...

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