6WRULQJHQZDWWHGRHQ"
9RRUGDWXFRQWDFWRSQHHPWPHWGHNODQWHQVHUYLFH
&RQWUROHHURIXGHVWRULQJDDQGHKDQGYDQGHYROJHQGH
LQVWUXFWLHVNXQWYHUKHOSHQ
8PRHWGHNRVWHQYRRUDGYLHVGRRUGHNODQWHQVHUYLFH]HOI
GUDJHQ²RRNWLMGHQVGHJDUDQWLHSHULRGH
6WRULQJHQ]HOIRSKHIIHQ
'HYROJHQGHVWRULQJHQNXQWXGRRUKHWFRQWUROHUHQYDQGH
PRJHOLMNHRRU]DNHQ]HOIYHUKHOSHQ
+HWDSSDUDDWZHUNWQLHW
&RQWUROHHUDXE
ʫ
RIGHVWHNNHUJRHGLQKHWVWRSFRQWDFW]LWUHVS
ʫ
RIGH]HNHULQJYDQKHWVWRSFRQWDFWLQRUGHLV
1DGDWGHVWHNNHULQKHWVWRSFRQWDFWLVJHGDDQVODDWKHW
NRHODJJUHJDDWQLHWDDQPDDUGHWHPSHUDWXXULQGLFDWLH
JHHIWZHOHHQZDDUGHDDQ
:DQQHHULQKHWGLVSOD\'(02RSOLFKWGDQLVSHUDEXLVGH
SUHVHQWDWLHPRGXVJHDFWLYHHUG
3UHVHQWDWLHPRGXVDOVYROJWGHDFWLYHUHQ
'UXNFDVHFRQGHQODQJWHJHOLMNHUWLMGRSGHWRHWV
WHPSHUDWXXULQVWHOOLQJHQGH$DQ8LWWRHWVWRWGDWRS
KHWGLVSOD\0(18HQGYHUVFKLMQW
'UXNRSGHYHQWLODWRUWRHWV
2SKHWGLVSOD\ZRUGWQXG´ZHHUJHJHYHQ
'UXNRSQLHXZRSGHYHQWLODWRUWRHWV
+HWNRHODJJUHJDDWVWDUWLQKHWGLVSOD\ZRUGHQZHHUGH
DFWXHOHWHPSHUDWXUHQZHHUJHJHYHQ
+HWDSSDUDDWEHYLQGW]LFKZHHULQGHQRUPDOHEHGULMIVPRGXV
'HJHOXLGHQ]LMQWHOXLG
&RQWUROHHUDXERIKHWDSSDUDDWVWHYLJRSGHYORHUVWDDW
+RXGHUUHNHQLQJPHHGDWVWURPLQJVJHOXLGHQLQKHW
NRHOFLUFXLWQLHWWHYHUPLMGHQ]LMQ
'HWHPSHUDWXXULQXZZLMQNOLPDDWNDVWLVWHKRRJ
&RQWUROHHUDXE
ʫ
GHLQVWHOOLQJDDQGHKDQGYDQGHSDUDJUDDI
7HPSHUDWXXULQVWHOOHQ
ʫ
RIGHVHSDUDDWJHSODDWVWHWKHUPRPHWHUGHMXLVWHZDDUGH
DDQJHHIW
ʫ
GHZHUNLQJYDQGHRQWOXFKWLQJ
ʫ
RIKHWVWRIILOWHULQGHSOLQWYDQKHWDSSDUDDWYHURQWUHLQLJG
LV]LHSDUDJUDDI6WRIILOWHUUHLQLJHQ´
ʫ
LQKRHYHUUHGHSODDWVLQJVORFDWLHWHGLFKWELMHHQ
ZDUPWHEURQOLJW
$SSDUDDWXLWEHGULMIQHPHQ
:DQQHHUKHWDSSDUDDWYRRUODQJHUHWLMGXLWEHGULMIZRUGW
JHQRPHQ
ʫ
$SSDUDDWXLWVFKDNHOHQ
ʫ
1HWVWHNNHUORVWUHNNHQRI]HNHULQJXLWVFKDNHOHQ
ʫ
$SSDUDDWUHLQLJHQ
ʫ
'HXURSHQODWHQRPJHXUYRUPLQJWHYRRUNRPHQ
6HUYLFHGLHQVW
:DQQHHUJHHQRQGHUGHVWRULQJHQ]HOIYHUKHOSHQ
JHQRHPGHRRU]DNHQYDQWRHSDVVLQJLVHQXGHVWRULQJQLHW
]HOINXQWYHUKHOSHQQHHPGDQDXEFRQWDFWRSPHWGH
GLFKWVWELM]LMQGH6HUYLFHGLHQVW
(HQVHUYLFHGLHQVWLQXZRPJHYLQJYLQGWXLQKHW
WHOHIRRQERHNRILQGHVHUYLFHGLHQVWLQGH[*HHIDDQGH
6HUYLFHGLHQVWKHWW\SHQXPPHU(1UHQKHW
IDEULFDJHQXPPHU)'1UYDQKHWDSSDUDDWGRRU
8YLQGWGH]HRSGHW\SHSODDW
+HOSPHHRPRQQRGLJHYRRUULMNRVWHQWHYRRUNRPHQGRRUKHW
DUWLNHOHQIDEULFDJHQXPPHUGRRUWHJHYHQ8EHVSDDUWGH
GDDUDDQYHUERQGHQH[WUDNRVWHQ
5HSDUDWLHRSGUDFKWHQDGYLHVELM
VWRULQJHQ
'HFRQWDFWJHJHYHQVYDQDOOHODQGHQYLQGWXLQKHWELMJDDQGH
6HUYLFHGLHQVWRYHU]LFKW
'
$
&+