Page 4 of 17 // Installation Instructions - EAD3
Product Warranty
Future Automation - Product Warranty Details
Your warranty covers the cost of labour and spare parts incurred by any defects in materials and workmanship under normal use during a
two year period from date of purchase.
Under the warranty, we aim to either solve the issue remotely (via telephone or email support) or if the mechanism requires a part, arrange
a visit to your premises by a Future Automation approved engineer or send replacement items where appropriate.
Support for any problems that are not hardware or software faults are excluded from the warranty entitlement.
Warranty repairs will be carried out as rapidly as possible, but subject to parts availability.
Some things are not covered under warranty, the following is excluded from warranty service:
• Malfunctioning caused by misuse or damage, accidental or otherwise, or service modification by persons not authorised by Future
Automation, or the use of any non Future Automation supplied parts;
• Any electrical, or other environmental work external to your Future Automation mechanism including power cuts, surges or lightning
strikes;
• Additional items not supplied by Future Automation although they may have been supplied together by the retailer;
• Any 3rd party software products controlling your mechanism;
• Any transfer of ownership. Warranty is provided only to the initial purchaser;
• Compensation for loss of use of the product, and consequential loss of any kind.
Any part of your system that needs to be replaced during a warranty repair becomes the property of Future Automation.
Customer Support - Contact Details
European Office
Address:
Unit 6-8
Brunel Road
Bedford
Bedfordshire
MK41 9TG
Phone: +44 (0) 1438 833577
Email: [email protected]
Office Hours:
Mon - Fri 8:00 to 17:30 GMT
Saturday & Sunday - Closed
Product/Installer Details -
To be Complete By Original Installer
Installer Contact Details:
Contact Address:
Contact Phone:
Contact Email:
Original Installation Date:
Product Serial Number:
North American Office
Address:
Enterprise Park
127 Venture Drive
Dover
NH
03820
Phone: +1 (603) 742 9181
Email: [email protected]
Office Hours:
Mon - Fri 7:00 to 17:00 EST
Saturday & Sunday - Closed
