IP-HE950 Hardware User's Guide
Chapter 5 Troubleshooting
Copyright 2017 FUJITSU LIMITED
52
Table 5-2 Check details and corrective actions (IP-HE950D)
No. Class
Status
Check
Corrective action
1
P
ow
er
The unit
cannot be
powered on.
Is the power cord connected?
Check whether the power cord is properly connected to
the outlet.
2
Is the outlet voltage normal?
Measure the voltage with a tester to confirm that the
voltage is normal.
If another unit is connected to the same outlet, check the
operation of the unit.
3
Un
it
The ALM LED
is on.
A unit error occurred.
Check the alert code from the log information screen for
settings on the Web GUI. The code indicates the
corrective action.
E020 FAN error
E030 Power supply error
E044/E045 Temperature sensor
communication error
E050-E070 Clock error
E090 Memory error
Contact Fujitsu Sales or a Fujitsu partner. The center
may ask you about the alert code. Check the alert code
from the log information screen for settings on the Web
GUI.
If an SFP-type alert code is output, refer to items 26 to
29.
E042/E043 Temperature error
Check whether the unit installation environment satisfies
"2.1 Installation Conditions."
- Is there enough space around intake and exhaust
openings?
- Is the ambient temperature within the range of
environmental condition?
If there is a problem in the above installation conditions,
eliminate the problem. Then, reboot the unit.
If there is no problem in installation conditions, contact
Fujitsu sales or Fujitsu partners because a unit failure
may have occurred.
4
The ALM LED
is blinking.
An error in unit settings/performance or a
part is indicated.
Check the alert code from the log information screen for
settings on the Web GUI. The code indicates the
corrective action.
E010 VFD Device error
Contact Fujitsu sales or Fujitsu partners.
E040/E041 Temperature warning
generated
Check whether the unit installation environment satisfies
"2.1 Installation Conditions."
- Is there enough space around intake/exhaust
openings?
- Is the ambient temperature within the range of
environmental conditions?
If there is a problem in the above installation conditions,
eliminate the problem. Then, reboot the unit.
If there is no problem in installation conditions, contact
Fujitsu sales or Fujitsu partners because a unit failure
may have occurred.
5
Vi
deo
No video is
output.
(Black screen)
Is the connected monitor operating
normally?
Check the operation of the monitor.
6
Is this unit turned on?
Confirm that the PWR LED of this unit is on.
7
Is this unit correctly connected to the
monitor?
Check the connection between this unit and the monitor.
8
Is the correct video output setting
specified on this unit?
Confirm that monitor display is enabled in the video
output settings of this unit.
9
Is the ALM LED on?
Refer to item 3 in this table.
10
Are color bars or a gray screen displayed
when nothing is input to the video input of
the encoder? (Note that this operation
generates INDWN on the encoder.
Confirm that there will be no operational
problems before performing the
operation.)
If color bars or a gray screen appears, the network and
this unit seem to be operating normally. Confirm the
correct video input to the encoder.