IP-HE950 Hardware User's Guide
Chapter 5 Troubleshooting
Copyright 2017 FUJITSU LIMITED
49
No. Class
Status
Check
Recommended action
5
Vi
deo
The INDWN
LED lights up
in orange.
Is the audio/video output unit selected as
input (e.g., camera) operating normally?
Check the power supply and the operation of the
audio/video output unit selected as input.
Is this unit correctly connected to the
audio/video output unit?
(Example: Analog signals are connected to
the SDI signal input of this unit.)
Confirm that the connection between this unit and the
audio/video output unit is correct, and check for
problems in the cable.
6
Does the set input audio/video format on
this unit match the format of the
audio/video output unit (e.g., camera)?
(Example: Although 2160p is the input
setting on this unit, 1080p signals are
input.)
Check whether your preferred audio/video format is set
as the format of this unit and the format of the output
unit.
7
The INDWN
LED is blinking
in orange.
Does the set input audio/video format on
this unit match the format of the
audio/video output unit (e.g., camera)?
(Example: Although 59.94 Hz is the input
setting on this unit, the output unit is set to
50 Hz.)
Check whether your preferred audio/video format is set
as the format of this unit and the format of the output
unit.
8
No video is
output at the
decoder.
(Black screen)
Is the monitor connected to the decoder
operating normally?
Check the operation of the monitor.
9
Is the decoder operating normally?
Check the operation of the decoder.
10
Is the decoder correctly connected to the
monitor?
Check the connection between the decoder and the
monitor.
11
Has an alert been generated on the
decoder?
If so, refer to the user's guide of the decoder or other
such documents, and take corrective action.
12
Does the decoder display color bars or a
gray screen when nothing is input to the
video input of this unit? (Note that this
operation generates INDVN. Confirm that
there will be no operational problems
before performing the operation.)
If color bars or a gray screen appears, the network and
the decoder seem to be operating normally. Confirm the
correct video input to this unit.
13
The monitor of
the decoder
displays an all
blue or gray
screen.
Is the RDY LED blinking in green?
The unit is booting up.
Wait until the RDY LED turns green.
14
Is the RDY LED blinking in orange?
The unit started in maintenance mode.
Restart the unit.
15
Is the ALM LED blinking?
The blinking ALM LED may indicate an IP address
acquisition failure. Check the IP address setting. (For
details, refer to the IP-HE950 Software User's Guide.)
16
Has encoding begun?
Set the encoder to start encoding.
17
Can the paired unit (decoder) start
encoding?
Set the decoder to start decoding.
18
Are the Stream out settings correct?
Referring to the IP-HE950 Software User's Guide,
check whether the Stream out settings are correct on
this unit and the encoder.
19
Is the network operating normally?
Refer to the "Network" section in this table.
