Assistance from AVM Support
FRITZ!Box Fon ata – 8 Information, Updates and Support
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8.3 Assistance from AVM Support
Please take advantage of the information sources described
above before contacting AVM support.
AVM’s Support team is at your service with direct assistance
should problems arise during installation, the initial configu-
ration and your first steps in operating the FRITZ!Box Fon ata.
The support desk can be reached by e-mail or by fax. AVM
Support then will contact you to assist in solving your prob-
lem. You will receive an e-mail or a fax.
Support by E-mail
Support requests can be sent to AVM by e-mail. Please use
the AVM Support request form at:
Select the product for which you require technical support.
Fill out the form and send it to AVM support by clicking the
“Send” button.
Support by Fax
If necessary, you can reach AVM Support at the fax number:
+49 (0)30 / 39 97 62 66
The serial number of the product. This number is printed on
the sticker on the base of the device. Support staff will al-
ways check this number to ensure that you are a registered
user.
Prepare the following information for your Support consultant:
z
Your name and address.
z
An e-mail address or fax number at which you can be
reached.
z
Which operating system are you using (e.g., Windows XP
or Windows 98?)
z
Is FRITZ!Box Fon ata connected using the USB cable or
the network cable?
VoIPon www.voipon.co.uk [email protected] Tel: +44 (0)1245 808195 Fax: +44 (0)1245 600030
