F'real FRLB4, Service Manual

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18
Single Board Computer (SBC) Issues
Boot - Up Process
Trigger: When the blender is turned on and boots up only to the point where something stops it from proceeding
Symptom 1 : The LCD screen displays "Reboot and Select Proper Boot Device."
Symptom 2 : Blender appears operational, but no blue lights on the keypad.
Symptom 3 : The LCD screen displays “Run - Level 3” or “Run - Level 5.”
Symptom 1 : The LCD screen displays "Reboot and Select Proper Boot Device."
1. Turn the blender off locate the Modem & Panel. Remove the modem and power the blender back on.
A. If the blender goes back to “Select Proper Boot Device,” replace either the Single Board Computer (Parts Manual: Control
Boards, Lower) or replace Solid State Drive (Parts Manual: Glossary). Discuss with Customer Support to verify the correct
steps to be taken
B. If the blender boots up in a normal fashion, allow it to boot completely and look for the blue lights to rotate on the
thickness buttons.
a. If the lights around the thickness buttons start rotating, ensure the blender is checking in by calling the f’real
Customer Support Center at 800.483.3218.
b. If the lights on the keypad will not illuminate after a normal boot - up process, proceed to Symptom 2.
Symptom 2 : Blender appears operational, but no blue lights on the keypad.
1. Bring up the LVCBS Status Screen (Press the “Left Arrow” & “OK” buttons for 7 seconds until the Status Screen appears on the
screen) and locate Line S: “State: XXXX"
This information will let you know the status of the blender at that current time.
A. If it displays, State: “Sanitizing,” wait until the sanitize is complete, it should take 12 to 15 minutes from beginning to end.
B. If it displays, State: “Waiting on SBC," replace the Single Board Computer (Parts Manual: Control Boards, Lower).
C. If it displays any other status next to the word "State” it should be followed accordingly.
Symptom 3 : The LCD screen displays Run - Level 3 or Run - Level 5.
1. Turn the blender off for 30 seconds and then power blender back on. If error re - appears, proceed to Step 2.
2. Confirm that the blender is on a 15A, 120V dedicated circuit. If not, power the blender off, move to a dedicated outlet and pow-
er up the blender. If error re - appears, proceed to Step 3.
3. Verify which SBC version the blender has by using the information below:
A. If the SBC is a Zotac, ensure the “USB” connections are secure, if they are and the issue remains, replace with a V1 Single
Board Computer (Parts Manual: Control Boards, Lower).
B. If the SBC is a Jetway NC98 (2 fans), verify if the (2) USB connections are placed to the direct right of the DVI Cable and not
behind the microphone/headphone jacks.
If they are placed incorrectly, ensure the blender is off and move them to the
correct location. If the issue remains, replace the Single Board Computer (Parts Manual: Control Boards, Lower).
C. If the SBC is a Jetway NF86 (1 fan), verify if the (2) USB connections are placed to the direct right of the DVI Cable and
placed in the back (2) of the (4) port USB connection.
If they are placed incorrectly, ensure the blender is off and move
them to the correct location. If the issue remains, replace the Solid State Drive (Parts Manual: Glossary).
4. All steps should be taken for the appropriate SBC from Step 3. If so, turn the blender back on. If the issue has not been re-
solved, replace the Single Board Computer (SBC) (Parts Manual: Control Boards, Lower).
Screen is stuck on “Checking Hard Disk”
Trigger: When the blender is turned on and boots up only to the point where the screen displays: "Checking Hard Disk" for more
than 10 minutes
1. Turn the blender off for 30 seconds and then power blender back on. If error re - appears, proceed to Step 2.
2. Confirm that the blender is on a 15A, 120V dedicated circuit. If not, power the blender off, move to a dedicated outlet and
power up the blender. If error re - appears, proceed to Step 3.
3. Verify which SBC version the blender has by using the information below:
A. If the SBC is a Zotac, ensure the “USB” connections are secure, if they are and the issue remains, replace with a V1 Single
Board Computer (Parts Manual: Control Boards, Lower).
B. If the SBC is a Jetway NC98 (2 fans), verify if the (2) USB connections are placed to the direct right of the DVI Cable and not
behind the microphone/headphone jacks.
If they are placed incorrectly, ensure the blender is off and move them to the
correct location. If the issue remains, replace Single Board Computer (Parts Manual: Control Boards, Lower).
C. If the SBC is a Jetway NF86 (1 fan), verify if the (2) USB connections are placed to the direct right of the DVI Cable and
placed in the back (2) of the (4) port USB connection.
If they are placed incorrectly, ensure the blender is off and move
them to the correct location. If the issue remains, replace Solid State Drive (Parts Manual: Glossary).