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9

 

Error 75: 

Sanitize Sequence Timed Out 

 

TRIGGER: The required blending chamber temperature wasn’t reached within 30 minutes  

 

1.

 

Reset the blender by pressing “Regular” & “More Thick” buttons together for 7 seconds to soft

-

reset the blender.

 

A.

 

Ensure the front door stays open during the troubleshooting process unless stated otherwise.

 

B.

 

If the blender goes back into the Sanitize Cycle when unintended, press the “More Thick” and “Up” arrow buttons         
together until it resets.  

 

C.

 

Press the “Less Thick” & “More Thick” buttons together to manually initiate a Sanitize Cycle when ready.

 

2.

 

Dump a large cup of water inside the chamber to verify it drains.

 

A.

 

If it drains, proceed to Step 3.

 

B.

 

If it doesn’t drain, ensure the drain is not pinched, kinked or clogged and proceed to Step 3.  

 

3.

 

Check if water is continuously spraying in blending chamber. 

 

A.

 

If water is spraying with the door open (not just residual water drops) and the blender is powered ON, turn the blender 
OFF: 

 

a.

 

If the water continues to run, replace 

Manifold

 (Parts Manual: Water System).

 

b.

 

If the continuous water stops and starts back up as soon as you boot the blender back on, replace 

Low Voltage   

Control Board (LVCB) 

(Parts Manual: Control Boards, Lower).

 

c.

 

If water is not continuously spraying, proceed to Step 4.

 

4.

 

Make sure the Water Shot Orifice (WSO) is clear with the Water Shot Tool, paperclip, small gauge wire, etc. 

 

A.

 

Blenders with , use your Water Shot Tool that is provided on the back door of the blender.

 

 Make sure and note 

how far in the WSO you can get.

 

 The WSO travels up 3/4" and then takes a turn to the back and to the left.

 

 Ideally, you 

should be able to get the Water Shot Tool close to 2" in the WSO.

 

5.

 

Hold “Less Thick” & “More Thick” buttons together for 8 seconds to initiate a sanitize.   

 

6.

 

Bring up the LVCBS Status Screen (Press the “Left Arrow” & “OK” buttons for 7 seconds until the Status Screen appears on the 
screen).

 

 Locate Line E: "ChmTemp: XXX" and Line F: "StmTemp: XXX"  

 

A.

 

Wait 10 minutes before proceeding to the next step.

 

B.

 

If the StmTemp never rises above 80°, proceed to Step 7.

 

C.

 

If the StmTemp rises above 218°, proceed to Step 8. 

 

D.

 

If the StmTemp rises to between 209

-

218° and ChmTemp never rises above 184°, proceed to Step 9. 

 

E.

 

If the StmTemp rises to 200

-

218° and then drops 30° or more suddenly, proceed to Step 10.

 

7.

 

Verify the BF Steamer Heater is heating properly.

 

 

 

A.

 

Verify wiring at the steamer tank is intact and correct.

 

B.

 

Check for continuity through steamer elements with a Multi

-

Meter.

 

a.

 

If resistance is present, proceed to Step 7.C

 

b.

 

If no resistance is present, replace 

BF Steamer Heater

 (Parts Manual: Heaters & Position Motor).

 

C.

 

Verify steamer tank is receiving 120 VAC by measuring the VAC at the steamer elements on top of the BF Heater.  If no 
voltage is present, measure the VAC between the bottom post on the Thermal Cutout (orange wire) and the Main post 
(white wire) on top of the heater.

 

 If there is still no voltage present, remove the right side panels and proceed to Step 7.D.

 

D.

 

The voltage for the steamer tank is located at TB3 on the High Voltage Control Board (HVCB).  TB3 is located at the top 
center.  Measure the orange wire and the white wire across from it in the connector.  If no voltage is present at this point, 
replace 

HVCB

 (Parts Manual: Control Boards, Upper).

 

8.

 

Remove left side panel.  Perform a Deep Clean and Purge Process.

 

 For full instructions, send an email to [email protected] to 

request the “Deep Clean & Purge Process” Article.

 

9.

 

Verify, again, that there is no clog in the chamber.

 

 If there is no clog, check the Chamber Thermistor wiring.  Verify that both 

sides of the connection are secure.

 

 Verify

 

the connection is secure on the LVCB, located in the upper left corner and labeled as 

TB18.

 

10.

 

Locate the two wires connected on the side of the BF Steamer Heater, this is the Thermal Cutout.

 

 Remove the orange jumper 

wire connection from the top of the Heater.

 

 Then, remove the Orange wire from the bottom of the Thermal Cutout and      

connect it to the open power terminal.

 

 Reset and restart the sanitize cycle.

 

 If this problem no longer exists, the Thermal     

Cutout has failed.

 

 Replace the 

BF Steamer Heater

 (Parts Manual: Heaters & Position Motor).

 

 

Error 77: 

Steamer Temperature Outside of Allowable Range 

 

TRIGGER: Tempco Heater above 310°, BF Steamer Heater above 250° or both below 40°

 

1.

 

Reset the blender by pressing “Regular” & “More Thick” buttons together for 7 seconds to soft

-

reset the blender.

 

2.

 

Ensure water supply is on and regulated to 25 

-

 65 PSI.

 

3.

 

Bring up the LVCBS Status Screen (Press the “Left Arrow” & “OK” buttons for 7 seconds until the Status Screen appears on the 
screen) and locate Line F: "StmTemp: XXX"  

 

A.

 

If the “StmTemp” is above or below the 

Trigger 

level above, replace 

BF Steamer Heater

 (Parts Manual: Heaters &  Position 

Motor). 

 

Summary of Contents for FRLB4

Page 1: ...1 Rev J Model FRLB4 Service Manual...

Page 2: ...2...

Page 3: ...completely HEY Please close the front door OOPS Something s in the way of the cup holder OOPS Wrong cup size HEY The product is not cold enough to be blended WE RE SO SORRY The blender needs to take a...

Page 4: ...p Door to clean off any product build up around the blending chamber rim and gasket Be careful not to damage the gasket Panels Screens 4 2 Daily Blender Maintenance 1 2 Weekly Blender Maintenance Loca...

Page 5: ...ht Arrow OK Recover Catastrophic Error Regular More Thick Initiate Manual Water Shot Rinse Less Thick Initiate Manual Scour Rinse Regular Initiate Manual Rotary Rinse More Thick Initiate Steam Cycle L...

Page 6: ...ting up on the bottom of the Cup Holder If you are unable to raise the Cup Holder replace Position Motor Parts Manual Heaters Position Motor Error 66 Pump Motor Peak Current Limit Exceeded TRIGGER Pum...

Page 7: ...ace Flip Up Door Shoe Parts Manual Switches Sensor Solenoid Lock Error 6B Home Sensor Malfunction During Blend TRIGGER Home sensor blocked or unblocked at the wrong carriage location 1 Reset the blend...

Page 8: ...ns together for 7 seconds to soft reset the blender 2 Check the Scour Thermistor wires and connector The thermistor is located by removing the left right and rear panels The thermistor is located at b...

Page 9: ...ly proceed to Step 10 7 Verify the BF Steamer Heater is heating properly A Verify wiring at the steamer tank is intact and correct B Check for continuity through steamer elements with a Multi Meter a...

Page 10: ...wer c If water is not continuously spraying proceed to Step 6 6 Check that the amount of water dispensed is being accurately registered by the Flow Meter A Remove the Water Shot Hose from the blending...

Page 11: ...tch the Count on Line J of the Status Screen If not replace Flow Meter Parts Manual Water System E If the amount of water in the cup matches the Count on Line J and is still 65mL and error returns ens...

Page 12: ...buttons for 7 seconds until the Status Screen appears on the screen and locate Line E ScrTemp XXX A If the ScrTemp does not reach the Trigger temperatures above or by passes it for more than 1 minute...

Page 13: ...The fuse is located on the LVCB at F1 If the fuse is blown replace LVCB Parts Manual Control Boards Lower 5 Measure DC voltages for the Position Motor on the LVCB at TB5 A At rest Red wire pin to grou...

Page 14: ...re inside the chamber matches the ChmTemp a If the temperatures are the same ensure blender has the latest Firmware Version Press the Left Arrow OK buttons for 7 seconds until the Status Screen appear...

Page 15: ...e Left Arrow OK buttons for 7 seconds until the Status Screen appears on the screen and locate Line J Count XXXX mL a If the amount in the cup is either less or more than what is on the Count XXXX mL...

Page 16: ...the chamber Next remove the right side panel and locate the switch behind the metal tab on the front of the blender 4 Bring up the LVCBS Status Screen Press the Left Arrow OK buttons for 7 seconds un...

Page 17: ...s between 0 6 F A Perform the Squeeze Test Using a chocolate milkshake squeeze the middle of the cup You should be able to squeeze a dime size dent in the milkshake B Ensure the product is tempered se...

Page 18: ...he SBC is a Zotac ensure the USB connections are secure if they are and the issue remains replace with a V1 Single Board Computer Parts Manual Control Boards Lower B If the SBC is a Jetway NC98 2 fans...

Page 19: ...e blender back on at the same time i If the fans start up and the blender boots up in a normal process remove the screwdriver re connect the SBC Reset connection and return the panels ii If the fans s...

Page 20: ...ion Do not slam the door Slamming the door will damage the LCD touchscreen 2 If the door still won t close slowly close the front door and watch where the front door latch meets the blender frame If t...

Page 21: ...shim the wedge out a Add another washer between the back of the LCD screen and Front Door Wedge on the bottom 2 corners This will add more pressure on the bottom of the Front Door Wedge and chamber op...

Page 22: ...hould be able to squeeze a dime size dent in the milkshake ii If you can put a dent in the side of the shake during the squeeze test the product is ready to move into the front display freezer Blender...

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