Business iQ (BiQ) Self Help Troubleshooting Guide
Printed: 5 July 2021
© FOXTEL Management Pty Ltd 2020
2
Articles
1.
Blank TV Screen – One Box .......................................................................................................... 3
2.
Red “No Signal” Which Moves Around TV Screen – One Box ................................................... 3
3.
Loss of All FTA and/or Foxtel Channels – One Box .................................................................... 4
4.
Loss of Channels – One IPTV (vuStreamer) Box ......................................................................... 4
5.
Entitlement (“E”) Error on TV Screen ........................................................................................... 5
6.
Remote does not Bring TV Out of Standby .................................................................................. 5
7.
TV not Displaying Output from Box .............................................................................................. 6
8.
Box Unresponsive to Power Key .................................................................................................. 7
9.
Remote Control Backlight Not Illuminating ................................................................................. 8
10.
Cannot Playback Video On Demand (VOD) ............................................................................. 8
11.
Box Down in EzVu ..................................................................................................................... 9
12.
“No Data” Displayed for Several Channels in TV Guide ........................................................ 9
13.
“Error Connecting to Link” Message on TV Screen ............................................................. 11
14.
Screen Resolution Issue (e.g. video from box is too big/small for TV) ............................... 12
15.
Video Break-up – One Box ...................................................................................................... 13
16.
Hospitality TV does not Power Up to Box Welcome Screen/HDMI port. ............................. 13
17.
Cannot Cast .............................................................................................................................. 14
18.
Re-Boot Box ............................................................................................................................. 15
19.
Power-Cycle Box ...................................................................................................................... 15
20.
Re-Boot Box Remotely from EzVu ......................................................................................... 15
21.
Re-Boot vuStreamer ................................................................................................................ 16
22.
Power-Cycle vuStreamer ......................................................................................................... 16
23.
Re-Boot vuStreamer Remotely from EzVu............................................................................. 16
24.
Reset of Box Parental Control PIN ......................................................................................... 17
25.
Change Guest/Box Settings .................................................................................................... 17
26.
Creating an EzVu Account ...................................................................................................... 18
27.
How to Login to EzVu .............................................................................................................. 18
28.
EzVu Help ................................................................................................................................. 19
29.
Box Requests a Premises ID or a PIN .................................................................................... 19
30.
Box Displays Incorrect Room Number .................................................................................. 19
31.
PMS (Property Management System) Down .......................................................................... 19
32.
Resetting the Remote Control to Factory Default ................................................................. 20
33.
Programming the Remote Control ......................................................................................... 20
34.
Remote Control Test ................................................................................................................ 24
35.
Replacing Remote Control Batteries ...................................................................................... 25
36.
vuStreamer Troubleshooting .................................................................................................. 25
37.
vuStreamer Cable Connections .............................................................................................. 30
38.
Escalate to Foxtel Commercial ............................................................................................... 31