Business iQ (BiQ) Self Help Troubleshooting Guide
Printed: 5 July 2021
© FOXTEL Management Pty Ltd 2020
16
•
Yes – Continue below.
•
No – Re-boot will not work on a box that is
Down
4.
Click Reboot on the affected room and Yes when prompted to confirm.
5.
Refresh Browser window after 5 minutes. If the box does not show a Status of
Up
, refresh the Browser after another 5 minutes (if bandwidth is limited it may
take up to 10 minutes for a box to boot). Does the re-boot solve the issue?
•
Yes – Issue resolved.
•
No - Go to
21. Re-Boot vuStreamer
1.
Please note, whist the vuStreamer reboots all FTA and Foxtel satellite TV
channels will be lost for up to 10 minutes. Are you physically in front of the
vuStreamer?
•
Yes – Go to
•
No - Go to
Re-Boot vuStreamer Remotely from EzVu
22. Power-Cycle vuStreamer
1.
Switch off the power switch on the vuStreamer, wait 10 seconds and then
switch it back on again to boot vuStreamer. All FTA and Foxtel satellite TV
channels will be lost for up to 10 minutes until the vuStreamer boots.
2.
Does the vuStreamer boot with all 10 LEDs illuminated green?
•
Yes – Continue below.
•
No -
Go to
3.
Does the power-cycle solve the issue?
•
Yes – Issue resolved.
•
No - Go to
Escalate to Foxtel Commercial.
23. Re-Boot vuStreamer Remotely from EzVu
1.
Login to EzVu (refer to
2.
For the property’s location, select “Rooms” from the EzVu menu and find the
room assigned to the “vuStreamer” area. Click the “+” next to this room (as in
image below) to view the 10 vuStreamer tuner cards:
