Business iQ (BiQ) Self Help Troubleshooting Guide
Printed: 5 July 2021
© FOXTEL Management Pty Ltd 2020
29
Color
State
Information
Troubleshooting
☼
☼☼
☼
(monotonous
flashing;
0.5:0.5)
Tuner card is tuning
to signal parameters
defined in the
configuration
received from the
BiQ server.
GREEN
Flashing
☼☼☼
☼
(long pause,
quick flash; 3:1)
Empty Configuration.
A given tuner card has been
configured with no signal
conversion defined. This
means a given tuner card is
intentionally not used for
signal conversion. This may be
acceptable if a tuner card is
designated as a spare or the
property is not being supplied
the full Foxtel channel line-up.
for Foxtel to
confirm empty
configuration is
correct for tuner
card.
If there are green lights on vuStreamer, but there is no signal displayed or pixelization
on any TV stations on the Set-Back-Boxes, then request the property’s IT manager
perform the following steps and report findings back to Foxtel Commercial Business
support:
1. From the DHCP server check the IP addresses assigned to the vuStreamer (11
internal devices; 1 switch and 10 tuner PCB cards) and Set-Back-Boxes are in the
correct VLAN and same subnet. What is the IP address range allocated to Foxtel
Business iQ devices? Are all devices in this range?
Note: The MAC addresses for the vuStreamer and SBBs can be found on the label
affixed to these devices. Alternatively, a comprehensive list of MAC addresses can
be obtained from Foxtel upon request.
2. Monitor multicast traffic on the Core Switch port connected to the Ethernet 2 IPTV
output. The traffic is typically in excess of 500 Mbps (max 810Mbps), typically
composed of 100+ individual multicast typically between 3 Mbps and 30 Mbps per
stream (TV station). What is the traffic (Mbps)? On which switch port were the
measurements taken?
3. Check an IGMP Querier is set within the VLAN(s) allocated to the Foxtel service.
On which switch is the IGMP Querier? If PIM is not employed, what is the IP
address assigned to the IGMP Querier? Is it unique within the VLAN/subnet
allocated to the Foxtel service?
Note: An IGMP Querier should be set on a high-end switch within the VLAN to
support IGMP Snooping.
4. Check the L2 Distribution switches and any Edge switches between the Core
Switch and the client Set-Back-Boxes have IGMP Snooping enabled. Is IGMP
Snooping enabled on all L2 switches?
5. Monitor multicast traffic on the L2 Distribution/Edge switch port connected to a Set-
Back-Box’s Ethernet input whist the Set-Back-Box is tuned to a live TV station.
What room (or Set-Back-Box serial number, MAC or IP) was checked? What was
the traffic (Mbps)?
