Business iQ (BiQ) Self Help Troubleshooting Guide
Printed: 5 July 2021
© FOXTEL Management Pty Ltd 2020
31
Failing to do so will result in reduced surge immunity on RF ports.
Note: If
grounding is not performed the chassis is still grounded via the ground pin of
the power outlet, but not as efficiently.
38. Escalate to Foxtel
1.
Outside Business hours (8am to 10pm AEST) or non-urgent matter?
•
Business iQ support specialist shall be in contact within a business day to
investigate the issue. To assist please provide the following information:
Contact Name
Contact Phone Number
Account Number
Business name
IQ Box Serial or Room number
Time and Date Issue Occurred
Description of Issue (inc. on
screen error code if any)
Troubleshooting completed
(e.g. which of the
troubleshooting articles have
been completed to which step)
•
No - Call to Commercial Premises (1300 874 403)
