Ford 1996 Explorer, Manual, Page: 318 / 444

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If You Have a Service Problem
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Ford Motor Company has authorized Ford and Lincoln-Mercury
dealerships that can service your vehicle for you. This chapter
tells you how to get service or maintenance for your vehicle.
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Service/Maintenance Concerns (U.S. or Canada)
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Ford recommends taking your vehicle to your selling dealer
who wants to ensure your continued satisfaction. You may,
however, take your vehicle to any authorized Ford or
Lincoln-Mercury dealer. In most cases, your dealer will be able
to resolve your concern.
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If you are not satisfied with the service you received from your
dealership’s service department, talk to the service manager at
the dealership, or if you still are not satisfied, talk to the owner
or general manager of the dealership. In most cases, you will
have your concern resolved at this level.
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If you are away from home when your vehicle needs to be
serviced, or if you need more help than the dealer gave you,
contact the Ford Customer Assistance Center to find an
authorized dealership that may be able to help you.
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Please have the following information available when contacting
Ford Customer Assistance:
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your telephone number (both business and home)
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the name of the dealer and the city where the dealership is
located
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the year and make of your vehicle
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the date purchased
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the current mileage on your vehicle
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your Vehicle Identification Number (VIN) listed on your
owner card and/or your vehicle ownership license
File:13unhsx.ex
Update:Thu Feb 29 09:15:36 1996