Problem
Possible Cause
Solution
e
Problems and Solutions Guide
IMPORTANT!
If you experience a problem with your vehicle, first check the Problems and Solutions Guide below. If you still experience a problem,
please contact Power Wheels
®
Consumer Relations.
N
27
Vehicle does not run
Undercharged battery
Charge the battery. A new battery should have been charged
for at least 18 hours before using the vehicle for the first time.
After first-time use, recharge the battery for at least 14 hours
after each use. Never charge the battery longer than 30 hours.
Check all connectors. Make sure the charger connector is
plugged into the battery, and that the charger is plugged into
the wall.
Make sure power flow to the wall outlet is “ON”.
Charger is not working
There is no sure way to tell if your charger is working unless you
have a volt meter. If you suspect there is a problem with your
charger, contact Power Wheels
®
Consumer Relations.
Tripped thermal fuse
Each Power Wheels
®
12 volt battery has a built-in thermal fuse.
A thermal fuse may “trip” and shut down operation of the vehicle
if the vehicle is overloaded or the driving conditions too severe.
The fuse will automatically reset itself after approximately 25
seconds, allowing the vehicle to resume normal operation. To
avoid repeated automatic shutdowns, do not overload the
vehicle by exceeding the 60 kg (130 lb) maximum weight
capacity or by towing anything behind the vehicle. Do not drive
up hills or run into fixed objects, which can cause the wheels to
stop spinning while power is still being supplied to the motors.
If a thermal fuse continually trips, contact Power Wheels
®
Consumer Relations.
Loose wire or loose connectors
Check all wires and connectors. Make sure the motor harness
connector is plugged into the battery, and that there are no
loose wires around the motors.
Dead battery
If your battery is old or if you have not followed Battery Care
instructions, your battery may be dead. If you are unsure
whether or not the battery is dead, contact Power Wheels
®
Consumer Relations.
Electrical switch damage
The electrical switches can become corroded due to exposure
to water or moisture, or can jam due to loose dirt, sand or
gravel. Contact Power Wheels
®
Consumer Relations.
Motor damage
Contact Power Wheels
®
Consumer Relations.
Vehicle was running but
Loose wire or loose connectors
Check all wires and connectors. Make sure the motor harness
suddenly stopped
connector is plugged into the battery, and that there are no
loose wires around the motors.
Tripped thermal fuse
Each Power Wheels
®
12 volt battery has a built-in thermal fuse.
A thermal fuse may “trip” and shut down operation of the vehicle
if the vehicle is overloaded or the driving conditions too severe.
The fuse will automatically reset itself after approximately 25
seconds, allowing the vehicle to resume normal operation. To
avoid repeated automatic shutdowns, do not overload the
vehicle by exceeding the 30 kg (65 lb) maximum weight
capacity or by towing anything behind the vehicle. Do not drive
up hills or run into fixed objects, which can cause the wheels
to stop spinning while power is still being supplied to the
motors. If a thermal fuse continually trips, contact
Power Wheels
®
Consumer Relations.
