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ENGLISH
8. TROUBLESHOOTING
If you feel that your device is not operating correctly, please refer to the following suggestions. If the
problem persists, please consult your healthcare provider. Do not attempt to repair the device yourself.
Problem
Possible Cause
Solution
I can not turn the
pressure on or off
The device is likely to be in the Advance
Mode of the Menu System and the selection
may not be at the
12
o’clock position.
Turn the selection circle to the
12
o’clock
position and press the SmartDial to turn the
pressure On or Off.
Insufficient air is delivered
from the device
The Chamber Lid may not be correctly fitted
to the device. Ensure the Water Chamber is
in the device.
Refer to Section
1
, Part
1
.
“Error” is displayed on
the Home Screen of the
device
An error may have been detected with the
device.
Disconnect from power, then connect and
re-start device. If the error persists, record the
number displayed and contact your healthcare
provider for further instructions.
AlarmTunes does not
work
The Alarm may be set to “off”.
The Alarm may be set to “buzzer”.
F&P Studio software may not have been
installed.
The Alarm volume may not be set loud
enough.
The InfoUSB may not be inserted all the way
into the USB port.
Refer to Section
1
, Part
2
for instructions on
the Alarm Setting.
Once F&P Studio software has been installed
onto your computer and your favorite songs
selected, download onto your InfoUSB and
then ensure the InfoUSB is inserted into the
USB Port of the device.
The Heater-Plate and/or
Water Chamber base is
warm to the touch even
though the device isn’t
being used
The power supply is located directly
underneath the Heater-Plate and in stand-by
mode generates approximately
5
W of power,
which causes the feeling of warmth. The
Water Chamber is also fully insulated by the
device which can cause heat to be retained.
This is perfectly normal and should not cause
concern.
If concerned about overheating, unplug the
device from the power supply when it is not
being used.
I think my Water Chamber
is leaking because there
is a buildup of water on
the Heater-Plate
After therapy the device will cool, which may
result in condensation forming inside the
Water Chamber and pooling on the Heater
Plate.
Before each use remove the Water Chamber
and dry the basin of the device with a cloth.
If the water buildup becomes excessive,
please contact your healthcare provider.
I don’t think my
Humidifier is working
Check the Humidity setting is above
1
. Check
your Water Chamber as it may be empty.
Refer to Section
1
, Part
2
for more
information on the humidity controls.
The InfoUSB symbol
is constantly flashing on
the Home Screen
The InfoUSB may not be inserted correctly.
Take the InfoUSB completely out of the USB
Port, then insert again until it clicks.
The device seems noisy;
there is a hissing noise
coming from the device
The Chamber Lid may not be properly fitted,
causing air to leak.
Remove the Chamber Lid and replace again
so that it is completely flush with the device,
by following the instructions set out in
Section
1
.
Summary of Contents for ICON
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