Product Documentation Customer Satisfaction Survery
Thank you for reading and using the product documentation provided by FiberHome. Please take a moment to
complete this survey. Your answers will help us to improve the documentation and better suit your needs. Your
responses will be confidential and given serious consideration. The personal information requested is used for
no other purposes than to respond to your feedback.
Name
Phone Number
Email Address
Company
To help us better understand your needs, please focus your answers on a single documentation or a complete
documentation set.
Documentation Name
Code and Version
Usage of the product documentation:
1. How often do you use the documentation?
□
Frequently
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Rarely
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Never
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Other (please specify)
2. When do you use the documentation?
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in starting up a project
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in installing the product
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in daily maintenance
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in trouble
shooting
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Other (please specify)
3. What is the percentage of the operations on the product for which you can get instruction from the
documentation?
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100%
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80%
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50%
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0%
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Other (please specify)
4.
Are you satisfied with the promptness with which we update the documentation?
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Satisfied
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Unsatisfied (your advice)
5.
Which documentation form do you prefer?
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Print edition
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Electronic edition
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Other (please specify)
Quality of the product documentation:
1. Is the information organized and presented clearly?
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Very
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Somewhat
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Not at all (your advice)
2. How do you like the language style of the documentation?
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Good
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Normal
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Poor (please specify)
3. Are any contents in the documentation inconsistent with the product?
