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User Manual – FELIX Pro 1
Rev 3
www.FELIXprinters.com
[email protected]
19
APPENDIX: TERMS OF SERVICE
1. Scope
a) These Terms and Conditions shall apply to all purchases submitted or to be submitted by you for any item, service or
subscription offered to you on or via the FELIXprinters website, a FELIXprinters device or other FELIXprinters application
(referred to in these Terms and Conditions as the “Products”), including, but not limited to, (i) hardware devices,
accompanying items and accessories including devices, items or accessories containing pre-installed software
(“Hardware”), (ii) FELIXprinters software, including content and content programs offered by FELIXprinters and all
Internet-based downloadable (“Software”) and (iii) services offered by FELIXprinters from time to time (“Services”),
which may include (separately or bundled) Internet-based services, (third party) functionality or content, whether
offered to you on a subscription basis (“Subscription”) or on a pre-paid basis and delivered in one or more parts.
2. Orders
a) Any purchase order submitted is subject to acceptance by FELIXprinters. Only upon acceptance by FELIXprinters by
way of an order confirmation is the agreement concluded.
b) FELIXprinters reserves the right to reject any orders in full or in part or to apply a maximum order amount.
c) All orders for Hardware are subject to stock availability.
3. Price and payment
a) Prices indicated on the website are exclusive of state and local sales and use taxes. You are responsible for any such
state and local sales and use taxes, and any other taxes and government levies, if any, associated with your order.
Shipping and handling charges (if any) will apply in addition to the sale price indicated on the website and the applicable
sales and use taxes. Prices are subject to change at any time but will not affect orders for Hardware, Software, or Services
made prior to the date of the change (subject to clause 7c).
b) All orders must be paid for through the payment service as made available by FELIXprinters (“Payment Service”). In
order to submit orders and use the Payment Service you must supply details of your preferred payment method, billing
and shipping address (if applicable) and/or any other details necessary to complete the order.
4. Delivery and risk of loss
a) FELIXprinters will endeavor to deliver or activate the Product within thirty (30) days of order acceptance. If multiple
Products are ordered, FELIXprinters reserves the right to deliver or activate each Product separately.
b) Products will be delivered either to your delivery address or possession, or electronically. The risk of loss or damage
to the Products will pass to you at the moment the Products are delivered to your delivery address or possession.
c) If you refuse or neglect to take delivery of the Products, FELIXprinters reserves the right to charge you for the
reasonable cost of storing and shipping the Products until delivery can be made.
d) If delivery to you should fail for any reason outside of FELIXprinters’s control, FELIXprinters reserves the right to cancel
the purchase agreement and refund any moneys paid
e) If FELIXprinters delivers a Product or an amount of a Product that you did not order or activates a Product on your
device by mistake, you shall immediately inform FELIXprinters of its mistake by email via [email protected] and
you shall, at FELIXprinters’s request, immediately arrange for the return of the Product (the costs of which shall be met
by FELIXprinters), de-install or destruct the Product.
f) Acceptance of a non-ordered Product or amount of a Product does not relieve you from acceptance and payment of
the Product you initially ordered, unless otherwise agreed with FELIXprinters.
5. Return Policy
a) FELIXprinters allows you to return Hardware for any reason provided that it has not yet been used at any time during
the fourteen (14) business days following the date of receipt at your delivery address. If the item has not been opened,
FELIXprinters will refund the purchase price actually paid minus shipping and handling charges. If the item has been
opened, FELIXprinters will charge a 15% restocking fee in addition to shipping and handling charges. FELIXprinters will
not issue refunds for products that have been defaced, altered, used, or damaged in any way. All requests for refunds
are subject to inspection by FELIXprinters of the returned item. FELIXprinters will issue refunds through a bank transfer
or PayPal. If you choose to return any Hardware, you must contact FELIXprinters during the fourteen (14) business days
following receipt by email via [email protected] to obtain a Return Materials Authorization number and return
the Hardware in its original packaging, free of all interests, liens, or claims otherwise, to the address provided by
FELIXprinters. FELIXprinters will not issue any refunds in response to requests made more than fourteen (14) business
days following receipt of the item. FELIXprinters will only accept returns on items purchased directly from the
FELIXprinters store.
b) Purchases of Software may be cancelled in accordance with clause 5(a) provided that the seal has not been broken
nor tie wraps are cut losse. Downloading, installing or activating Software are all considered as breaking the seal.
c) You agree that the supply of Services by FELIXprinters will commence immediately on FELIXprinters’s acceptance of
your purchase order or placed order via the website. You will not be able to cancel the purchase agreement after supply
of the Services commences.
d) All sales of products sold as Refurbished are final.
