Fanvil X3SP User Manual Download Page 81

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文档标题

Trouble Shooting

When the device does not work properly, users may try the following methods to recover the device

or gather relative information and send an issue report to support.

10.1

Get Device System Information

Users may get the device system information by pressing [Settings] -> [Status]. The following basic

information will be provided:

Mode

Software Version

…

User can select [More] item to get more information in detail.

10.2

Upgrade to the latest software

Manufacturer will keep publishing software update to fix bugs and improve device features. The

device will check for new software release on manufacturer cloud server automatically and

periodically.

Summary of Contents for X3SP

Page 1: ...Document Version 2 0 Release Date 2016 12 10 User Manual X3G...

Page 2: ...Setting Up 19 5 1 Network Configuration 19 5 2 Line Configurations 20 6 Using the Phone 28 6 1 Making Phone Calls 28 6 1 1 Make Receive Second Call 33 6 1 2 Join Split Two Calls 3 way Local Conferenc...

Page 3: ...8 5 SYSTEM Configurations 56 8 6 SYSTEM Upgrade 56 8 7 SYSTEM Auto Provision 56 8 8 SYSTEM Tools 57 8 9 NETWORK Basic 57 8 10 NETWORK Advanced 57 8 11 NETWORK VPN 57 8 12 LINES SIP 57 8 13 LINES Dial...

Page 4: ...ystem Information 81 10 2 Upgrade to the Latest Software 81 10 3 Reboot Device 82 10 4 Reset Device to Factory Default 82 10 5 Network Packets Capture 82 10 6 Entering Post Mode and Recover System Ima...

Page 5: ...re 14 Configure SIP Authentication Password 22 Figure 15 Configure Display Name 23 Figure 16 Enable Disable Outbound Proxy 23 Figure 17 Enable Disable Sip Line 24 Figure 18 Configure Advanced Line Opt...

Page 6: ...41 Figure 50 Downloading Cloud Phonebook 41 Figure 51 Browsing Contacts in Cloud Phonebook 42 Figure 52 Call Logs 43 Figure 53 Filter Call Log Type 43 Figure 54 New Voice Message Notification 44 Figu...

Page 7: ...Figure 71 Local Substitution Configuration 64 Figure 72 Add Prefixes Configuration 65 Figure 73 Add Suffixes Configuration 65 Figure 74 Deletion Configuration 66 Figure 75 Softkey Configuration 78...

Page 8: ...n Web 67 Table 5 Audio Settings on Web 71 Table 6 MCAST Parameters on Web 73 Table 7 Time Date Setting Parameters on Web 73 Table 8 DSS Key Setting Parameters on Web 77 Table 9 Trouble Cases 84 Table...

Page 9: ...the device in places where there is direct sunlight Also do not put the device on carpets or cushions It may cause fire or breakdown Avoid exposure the phone to high temperature or below 0 or high hum...

Page 10: ...terprise phones such as HD voice in handset headset and full duplex speakerphone modes PoE Fast Gigabit Ethernet QoS secure transmission auto provisioning and more In order to help some users who are...

Page 11: ...le which is also used for data transmission By attaching UPS system to PoE switch the device can keep working at power outage just like traditional PSTN telephone which is powered by the telephone lin...

Page 12: ...installation mode desktop and wall mount To set up the phone to be used on desktop please follow the instructions in below picture to install the device Figure 1 Desktop Installation To mount the dev...

Page 13: ...ount Installation Please connect power adapter network PC handset and headset to the corresponding ports as described in below picture Figure 3 Connecting to the Device NOTICE Power adapter is optiona...

Page 14: ...its own specific function User should refer to the illustration in this section about the usage of each key and the description in this document about each function Some keys support long pressing fu...

Page 15: ...ft the handset off the device and dial the number or dial the number first then lift the handset and the number will be dialed User can switch audio channel to handset by lifting the handset when audi...

Page 16: ...by screen shows the greeting words and effective feature indications like voice message missed call auto answering do not disturb call forward lock state and the network connectivity User can get back...

Page 17: ...al to manage or operate the device User should open the device s web portal page by entering the device s IP address in a browser To get the device IP address user could press the soft menu button Men...

Page 18: ...tal is the login page Figure 8 Web Portal Login Page User must enter the username and password to log in to the web portal The default username and password are both admin For the detail of web portal...

Page 19: ...in the middle of screen it means the network cable was not correctly connected to the device s network port Please check the cable is connected correctly to the device and to the network switch route...

Page 20: ...with the configuration it will register the device to the service provider SIP PBX with the server s address and user s authentication as stored in the configurations To configure a SIP line manually...

Page 21: ...Figure 20 Configure SIP Proxy Server Port Figure 31 Configure SIP Username...

Page 22: ...Figure 4 Configure Authentication Name Figure 5 Configure SIP Authentication Password...

Page 23: ...Figure 6 Configure Display Name Figure 7 Enable Disable Outbound Proxy...

Page 24: ...t by pressing OK or Save when done For users who want to configure more options user should use web management portal to modify or Advanced Settings in accounts on the individual line to configure tho...

Page 25: ...Figure 10 Configure SIP Realm Domain Figure 19 Configure Unregistered Dial Figure 11 Enable Disable Anonymous Figure 12 Configure DTMF Mode Figure 13 Enable Disable STUN Figure 14 Configure Local Port...

Page 26: ...igure 154 configure Ring Type Figure 16 Configure MWI Number Figure 176 Configure Pickup Number Figure 18 Configure Park Number Figure 19 Configure Join Call Number Figure 29 Enable Disable Missed Cal...

Page 27: ...ture Sync Figure 21 Enable Disable SCA NOTICE On the device user can only configure whether STUN Outbound Proxy is enabled to change the STUN Outbound Proxy server address user must edit in the device...

Page 28: ...tion buttons to switch between two lines Enable or disable default line user can press Menu Features Default Line or configure from Web Interface Web Phone settings Features Figure 22 Default Line Dia...

Page 29: ...y to call out with specified line Figure 23 Dialing a Number before Audio Channel Opened Opening Audio then Dialing the Number Another alternative is the traditional way to firstly open the audio chan...

Page 30: ...ter Audio Channel Opened NOTICE For some users who get used to dial a number immediately by pressing key the user must login to the web to enable Press to invoke dialing option in page Line Dial Plan...

Page 31: ...g Incoming Call When there is an incoming call while the device is idle user will see the following incoming call alerting screen Figure 26 Incoming Call Screen User can answer the call by off hook op...

Page 32: ...is being used on the call 3 Remote Party The name or number of the remote party 4 Talking time The time passed since the call established 5 Screen Pages The number of screen pages User can press up d...

Page 33: ...two concurrent calls When there is already a call established user can still answer another incoming call on either lines or make a second call on either lines Second Incoming Call When there is anoth...

Page 34: ...ing second call is to pressing DSS Keys dial out from the configured keys BLF Speed Dial When user is making a second call with the above methods the first call could be place on hold manually first o...

Page 35: ...ined user can split them by pressing Split button Figure 30 Conference Call 6 1 3 Call Transfer When the user is talking with a remote party and wish to transfer the call to another remote party there...

Page 36: ...e second This is like helping the first party to dial to the second one However the transfer could be successful if the second party answered it or could be failed if the second party is busy or rejec...

Page 37: ...ebook the contact records will be arranged in the alphabet order User may browse the contacts with up down navigation keys User may fast scroll the contact list by holding the up down navigation keys...

Page 38: ...obile Number Other Number Ring Tone Contact Group Figure 34 Add New Contact User can edit a contact by pressing Option Edit button To delete a contact user should move the record indicator to the posi...

Page 39: ...utton To delete a group press Option Delete button To edit a group press Edit button Figure 35 Group List 6 2 3 Browse and Add Remove Contacts in Group User can browse contacts in a group by opening t...

Page 40: ...ct list individually It is also a useful tool for user to synchronize his her phonebook from a personal mobile phone to the device with Cloud Phonebook Service and App which is to be provided publicly...

Page 41: ...by pressing OK Enter button The device will start downloading the phonebook If downloading failed user will be prompted with a warning message Once the cloud phonebook is downloaded completed user may...

Page 42: ...the call logs screen user may browse the call logs with up down navigation keys Each call log record is presented with call type and call party number name User can check further call log detail by p...

Page 43: ...fic call log type to narrow down the call log records by pressing the left right navigation button and select one of the call log types in the soft menu buttons Missed Calls Received Calls Incoming Ca...

Page 44: ...eve the voice messages user must configure the voice message number first Once the voice message number is configured user can retrieve the voice message of a line by pressing the Dial button in the v...

Page 45: ...le Do Not Disturb DND feature on the device to reject incoming calls including call waiting The DND can be enabled on line basis To quickly enable or disable the DND on all lines When the device is in...

Page 46: ...D mode in DND configurations Press soft button Menu till you find the Features item Enter Features item till you find the DND item Enter DND item till you find DND item Press left right navigation key...

Page 47: ...or change the auto answering delay time user could change the auto answering configuration adopt following steps Press soft button Menu till you find the Features item Enter Features item till you fi...

Page 48: ...ded to the configured number To configure call forward when the device is in the default standby mode Press soft button Menu till you find the Features item Enter Features item till you find the Call...

Page 49: ...Figure 49 Select Line for Call Forward Configuration Figure 50 Select Call Forward Type...

Page 50: ...Figure 51 Activate Call Forward and configure Call Forward Number Figure 52 Set Delay Time for Call Forward on No Answer...

Page 51: ...soft button Menu till you find the Settings item Enter Settings item till you find the Basic Settings item Enter Basic Settings item till you find Ring Settings item Enter Ring Settings item and you w...

Page 52: ...own navigation keys to edit the time date parameters and save the settings by pressing OK or Save when done Table 1 Time Settings Parameters Parameters Description Mode Auto Manual Auto Enable network...

Page 53: ...t button Menu till you find the Reboot System item Press OK or Enter button a warning message Reboot Now will be prompt to user Press Yes or OK button to execute the reset command or No to exit 7 7 Re...

Page 54: ...rtal The web call is particularly suitable for users who use headset User can dial out a number by click the Dial button on top of the title of the web portal page or click a contact in the phonebook...

Page 55: ...tion of the device in this page including Model Hardware Version Software Version Uptime Last uptime MEMInfo And also summarization of network status Network Mode MAC IP Subnet Mask Default Gateway Be...

Page 56: ...CE The device is shipped with a default Administrators user account The username and password for the default account is admin which has been printed on the brand and model label at the bottom side of...

Page 57: ...configured by IT manager to enhance the quality of service of the device The configurations are addressed in X3G Administration Guide 8 11 NETWORK VPN User may configure a VPN connection in this page...

Page 58: ...e Whether the service of the line should be activated Codec Settings Set the priority and availability of the codecs by adding or remove them from the list Advanced Settings Call Forward Unconditional...

Page 59: ...l receive notification from the server if there is voice message waiting on the server Voice Message Number Set the number for retrieving voice message Voice Message Subscribe Period Set the interval...

Page 60: ...ach feature code field Enable DND Set the feature code to dial to the server Disable DND Set the feature code to dial to the server Enable Call Forward Unconditional Set the feature code to dial to th...

Page 61: ...e to use DNS SRV which will resolve the FQDN in proxy server into a service list Keep Alive Type Set the line to use dummy UDP or SIP OPTION packet to keep NAT pinhole opened Keep Alive Interval Set t...

Page 62: ...such that RTP transmission will be encrypted RTP Encryption Key Set the pass phrase for RTP encryption 8 13 LINES Dial Peer This functionality offers you more flexible dial rule you can refer to the f...

Page 63: ...cters to be added at the end of the phone number It is an optional item Delete Length Set the number of characters to be deleted For example if this is set to 3 the phone will delete the first 3 digit...

Page 64: ...e 1 can be substituted for 010 For example to call 62213123 would only require dialing 162213123 instead of 01062213123 Figure 68 Local Substitution Configuration Example 3 Add Prefixes If the dialed...

Page 65: ...ding suffix number automatically For example when users dial 1383322 the device will send out 13833220088 Figure 55 Add Suffixes Configuration Example 5 Deletion If the dialed number ends with the fix...

Page 66: ...Length Configure the fixed length to dial out Send after seconds Number will be sent to the server after the specified time Press to Do Blind Transfer Press after entering the target number for the tr...

Page 67: ...SIP Settings Local SIP Port Set the local SIP port used to send receive SIP messages Registration Failure Retry Interval Set the retry interval of SIP registration when registration failed STUN Settin...

Page 68: ...er incoming call Enable Call Completion Enable Call Completion by selecting it If the dialed line is busy the sip server will inspect the dialed line status at intervals If the dialed line is idle the...

Page 69: ...as N stand for the value which you enter in the Password Length field For example you set the password prefix is 3 enter the Password Length is 2 then you enter the number 34567 it will display 3 67...

Page 70: ...er ID Display Priority Change caller ID display priority The default priority is Phonebook SIP Display Name SIP URI User may select one of the options to change the desired caller ID display priority...

Page 71: ...U G 722 G 723 G 729 G 726 32 ILBC AMR AMR WB NONE Third Codec The third preferential DSP codec G 711A U G 722 G 723 G 729 G 726 32 ILBC AMR AMR WB NONE Fourth Codec The forth preferential DSP codec G...

Page 72: ...and decrease the echo canceller Headset Mic Offset This is to adjust the base volume of the headset Mic G 729AB Payload Length Set G729 Payload Length G 723 1 Bit Rate 5 3kb s or 6 3kb s is available...

Page 73: ...and port 8 19 PHONE Time Date User can configure the device time settings in this page Table 7 Time Date Setting Parameters on Web Parameters Description Network Time Server Settings Time Synchronized...

Page 74: ...ually 8 20 PHONE Advanced User can configure the advanced configuration settings in this page Screen Configuration Enable Energysaving Backlight Time LCD Menu Password Settings The password is 123 by...

Page 75: ...ach cloud phonebook must be configured with an URL where an XML phonebook is stored The URL may be based on HTTP HTTPs or FTP protocol with or without authentication If authentication is required user...

Page 76: ...efix will all be blocked 8 24 PHONEBOOK Advanced User may export current phonebook in xml csv or vcf format file and save it locally on a computer User can also import contacts into phonebook from an...

Page 77: ...ld enter the pick up number for tspecific BLF key to fulfill the pick up operation Presence Compared to BLF the Presence is also able to view whether the user is online Note You cannot subscribe the s...

Page 78: ...Open the specific URL directly Multicast Configure the multicast address and audio codec User presses the key to initiate the multicast BLF List Key You can view the subscription status of the subscri...

Page 79: ...o need data encryption please use OpenVPN instead To establish a L2TP connection users should log in to the device web portal open page Network VPN In VPN Mode check the Enable VPN option and select L...

Page 80: ...nt ovpn CA Root Certification ca crt Client Certification client crt Client Key client key User then upload these files to the device in the web page Network VPN Section OpenVPN Files Then user should...

Page 81: ...t the device system information by pressing Settings Status The following basic information will be provided Mode IP Software Version More User can select More item to get more information in detail 1...

Page 82: ...e for issue identification To get the packets dump of the device user needs to log in the device web portal open page System Tools and click Start in Network Packets Capture section A pop up message w...

Page 83: ...r 3CDaemon Step 3 Configure the PC with fixed IP address as 192 168 10 10 Step 4 Connect device network with the PC Step 5 Telnet from PC to device telnet 192 168 10 1 Step 6 When telnet connection es...

Page 84: ...ase check if device is well connected to the network The network Ethernet cable should be connected to the Network port NOT the PC port If the cable is not well connected to the network icon WAN disco...

Page 85: ...et 3 There are two Headset wire sequence in the market Please use the Headset provided or consult the wire sequence if you wish to use a third party headset 4 The network bandwidth and delay may be no...

Page 86: ...e HF Phone lock long pressed key Mute microphone during call Volume down Volume up Table 11 Status Prompt and Notification Icons Call out Call in Call hold Network disconnected Keypad locked Missed ca...

Page 87: ...Auto answering activated Call forward activated Handsfree HF mode Headset HP mode Handset HS mode Microphone muted Mixed type input Lower case input Upper case input Numeric input...

Page 88: ...12 Look up Table of Characters Mode Icon Text Mode Key Button Characters Of Each Press Numeric 1 1 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 0 0 space Lower Case Alphabets 1 2 a b c 3 d e f 4 g h i 5 j k l 6 m...

Page 89: ...F 4 G H I 5 J K L 6 M N O 7 P Q R S 8 T U V 9 WZYX 0 space space Mixed type input 1 1 2 2 a b c A B C 3 3 d e f D E F 4 4 g h I G H I 5 5 j k l J K L 6 6 m n o M N O 7 7 p q r s P Q R S 8 8 t u v T U...

Page 90: ...e ready registered Green Blinking Dialing ringing call holding BLF Green On Subscribed number is idle Red On Subscribed number is busy Red Blinking Subscribed number is dialing Off Subscribed number i...

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