GUARANTEE
Fair srl guarantees the quality of manufacture and of the materials used.
The Guarantee is valid for a period of 2 years, and runs from the date of first start-up performed within
20 days of the purchase by personnel certified by Fair authorised §Service Centre, as long as 24 months
have not elapsed since the purchase date. In this case, the Guarantee will have to be recognised by
the seller.
The first start-up is flat-rate at the user's expense.
The certificate must be marked by the stamp of the staff that carried out the installation.
During that period, the dealer undertakes to repair and/or replace free of charge those parts which in its
own exclusive judgement prove to be defective.
Such repairs shall not alter the date of expiry of the Guarantee.
The Guarantee is valid only on the following conditions:
1 - The appliance must be installed with standard fume piping for pellet stoves with maximum
horizontal length of 3/5 metres including elbows (for different application, contact customer service).
2 - Do not install on your own.
3 - Extraordinary maintenance must be carried out once a year by Fair Authorised Service Centres.
4 – All the procedures in the "Maintenance" chapter must be observed carefully.
The Guarantee does not cover:
1 - Damage caused by incorrect installation of the equipment or by unsuitability of the system.
2 - Faults resulting from negligence, lack of care, incompetent use, or repairs carried out by non-
authorised third parties.
3 - Damage caused by transportation.
4 - Work to modify parameters or chimney flue.
5 - Parts normally subject to wear or which last less than the aforementioned Guarantee period. For
example: the glow plug, gaskets, the brazier, the firebox lining, ceramic glass, painted parts of
ceramic etc.
The guarantee is valid for 24 months from the date of first startup as indicated on this certificate, which
should be completed correctly and accompanied by the receipt of purchase as proof. The apparatus is
not guaranteed in any way for non-domestic use.
The same applies in the event that the staff of the Technical Service Centre or of Fair srl discover while
doing repairs that the date of installation/first startup is not the true one (which can be detected from
identifying details and other elements in the equipment).
The present certificate must be presented to the staff of the Authorised Customer Service Centre,
together with a document of proof of purchase (invoice or docket), every time the client ask for an
intervention during the guarantee period.
Fair srl will not be liable for loss or damage caused to persons or things resulting from breakdown,
forced suspension of use of the equipment or improper use.
The Guarantee is valid only on the following conditions:
1 - The equipment must be installed by qualified personnel.
2 - The instalment must be done in accordance with the Laws in force in the territory and according to
the directions given in the instruction manual.
3 - Any repairs must be carried out only by staff of Authorised Service Centres.
4 - The Guarantee certificate must be completed in all its parts in a clear and readable manner.
5 - If routine maintenance is performed regularly.
6 - If the appliance is earthed.
Fair srl grants no other Guarantees apart from the above.
In case of any dispute, the Court of Vicenza shall have Jurisdiction.
IMPORTANT: the first start-up is t the client's expenses.
European Guarantee: 24 months on spare parts and labour.
