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IF THERE IS A PROBLEM
Problem
Cause
Solution
The control panel doesn’t
start
The stove hasn’t got electrical input
Card protection fuse is burned
Control panel is faulty
Flat cable is faulty
Electronic card is faulty
Verify if the plug is connected.
Replace the fuse. Call a specialised
technician.
Replace the control panel. Call a
specialised technician.
Replace the flat cable. Call a
specialised technician.
Replace the electronic card. Call a
specialised technician.
The stove doesn’t start.
Alarm 5 displayed: “NO
LIGHTIN-”
The tank is empty
The brazier isn’t cleaned
The feeler hasn’t detected the
minimum threshold to start
Starting plug is faulty
Outside temperature is too cold
Pellets are wet
Fumes feeler is faulty
Electronic card is faulty
The fire is on but does not sufficiently
heat the smoke probe before the alarm
sounds
Fill the tank.
Clean
the
brazier
(see
Maintenance).
Empty the brazier and start again, if
the problem continues call a
specialised technician.
Replace the plug. Call a specialised
technician.
Pellets must be stored in a dry room.
Verify.
Replace
the
feeler.
Call
a
specialised technician.
Replace the card. Call a specialised
technician.
Restart the stove and check if the
problem persists.
Pellets don’t get to the fire
box
The tank is empty
Cochlea is blocked by a strange object
(ex. Nails)
Cochlea gear motor is damaged
Verify if there is an alarm activated on
display (ex. FAILURE DEPRESS,
SAFETY THERMAL …..)
Fill the tank.
Unplug the plug, move the inside
hand protection of the tank, empty
the tank, clean the cochlea e start
again.
Replace the gear motor. Call a
specialised technician.
Call a specialised technician to
check the stove and detect the
problem.
The fire goes out and the
stove stops
The tank is empty
Cochlea is blocked by a strange object
(ex. Nails)
Pellets aren’t of good quality
Incorrect calibration of the stove
according to the system
Verify if there is an alarm activated on
display (ex. FAILURE DEPRESS,
SAFETY THERMAL …..)
Fill the tank.
Unplug the plug, move the inside
hand protection of the tank, empty
the tank, clean the cochlea e start
again.
Try different types of pellets.
The pellets supply must be
regulated
by
a
specialised
technician.
Call a specialised technician to
check the stove and detect the
problem.