Chapter 2: Downloading Ridgeline Software
Ridgeline Installation and Upgrade Guide
14
Figure 1: Progress and Results Window Showing Unsuccessful Image Download
To obtain the new images, you must determine the serial numbers for the type of device you want to
upgrade, then supply those serial numbers to Extreme Networks eSupport. Refer to
“Determining
Device Serial Numbers” on page 14
. After you do this, the software images download normally.
Determining Device Serial Numbers
The serial number for a device is displayed in the Device Properties window. To display this window,
select a device, then select
Properties
from the
File
menu, or from the right-click pop-up menu. The
device serial number appears in the System ID field, as shown in Figure 2.
Figure 2: Location of Serial Number in the Device Properties Window
Device Serial Number
Chassis Part Number
