Exabyte VXA-2, Product Manual, Page: 6 / 90

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P
RODUCT
M
ANUAL
1009541
Cleaning the Tape Drive ...................................................................27
Determining When to Clean the Tape Drive.............................. 27
Using a Cleaning Cartridge ........................................................ 28
Resetting the Tape Drive ...................................................................28
4444
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Problems and Solutions.....................................................................29
Tape Drive Will Not Accept a Cartridge..................................... 29
LED 4 is Orange ........................................................................ 30
Tape Drive Will Not Eject a Cartridge ........................................ 30
The Operating System or Application Software Does
Not“See” the Tape Drive ..................................................... 31
A Service Notification LED Code Appears .................................. 33
Backup Software is Reporting an Error ....................................... 34
Troubleshooting with VXA2Tool........................................................34
5555
Service and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . 35
Returning the Tape Drive for Service.................................................35
Upgrading Firmware .........................................................................36
Obtaining a Diagnostic Listing ...........................................................36
6666
Overview of the Command Protocol . . . . . . . . . . . . . . . 37
Communication Interface versus Command Protocol ........................37
SCSI Command Protocol...................................................................38
Command Set ........................................................................... 38
Status Bytes ............................................................................... 40
Sense Keys................................................................................. 40
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Overview of the Communication Interface . . . . . . . . . . 43
Communication Interface Management ............................................43
SCSI Message system ................................................................. 44
ATA Commands ........................................................................ 45
SCSI Interface Requirements .............................................................47
Internal Model........................................................................... 47
External Drive............................................................................ 50
IDE/ATAPI Interface Cable and Connector Requirements ..................51
FireWire Interface Cable and Connector Requirements .....................52