Exabyte VXA-2, Product Manual, Page: 41 / 90

D
ECEMBER
2003 VXA-2
31
P
ROBLEMS AND
S
OLUTIONS
2.
2. 2.
2. If you cannot eject the cartridge through the application, reset the tape
drive.
Press and hold the unload button for at least 10 seconds, then release the
button. This clears any error, ejects any cartridge that is in the tape drive
(unless a hardware error occurred), and resets the tape drive.
Note: If the tape drive contains a cartridge, the tape drive rewinds the tape
to the beginning before ejecting the cartridge. The time required to
complete the rewind depends on what size cartridge you are using
and if the tape was positioned near the end.
3.
3. 3.
3. Power cycle the tape drive.
Power down the tape drive. Wait 10 seconds, then turn the tape drive back
on. Depending on what function the drive was performing before the reset,
the drive may automatically start a lengthy format recovery process, which
involves reading the data to determine where the end of data is located.
This may take as long as 2 to 3 hours. Wait for the format recovery to
complete.
4. 4. 4. 4. If the cartridge appears to be stuck in the tape drive, return the tape drive
for service.
If you still cannot eject the cartridge, you may need to return the tape drive
for repair with the cartridge in place. The cartridge will be removed and
returned to you.
T
HE
O
PERATING
S
YSTEM OR
A
PPLICATION
S
OFTWARE
D
OES
N
OT
“S
EE
”
THE
T
APE
D
RIVE
If the tape drive powers up, loads and unloads cartridges, but is not
recognized by the operating system or application software, do the following:
1. 1. 1. 1. Verify that the tape drive is supported by your operating system and
application software.
To obtain information about which operating systems and software
applications are compatible with the VXA-2 tape drive, visit the Support
section of Exabyte’s web site, www.exabyte.com .
If necessary, install device drivers for the tape drive during the software
installation. Follow the instructions provided with your application
software for installing the tape drive device drivers. The CD included with
the tape drive provides device drivers for use with several computer
operating systems.