Exabyte VXA-2, Product Manual, Page: 40 / 90

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P
RODUCT
M
ANUAL
1009541
Chapter 4 T
ROUBLESHOOTING
If power to the tape drive was interrupted when you originally attempted
to load a cartridge, the tape drive detects the tape when its power is
restored and then rewinds the tape. If this is the case, press the eject button,
remove the cartridge, and begin the session again.
5. 5. 5. 5. Check to see if all four LEDs are flashing (LED 1 is green, LED 2 is yellow,
LED 3 is orange, LED 4 is green), indicating that the tape drive is in Boot
Block Mode.
If a firmware upgrade was interrupted or did not complete successfully, the
tape drive powers on in Boot Block Mode. Reload the firmware as described
in “Upgrading Firmware” on page 36 . The tape drive will not accept a
cartridge until the firmware is successfully reloaded.
LED 4
IS
O
RANGE
If LED 4 is orange, the tape drive is over temperature and must cool down
before operations can continue. Do the following:
1. 1. 1. 1. Wait for the tape drive to cool.
When the tape drive cools down, LED 4 turns off. Do not attempt to load a
cartridge or perform any operations during this time. If there is a tape
loaded in the tape drive, press the eject button to unload the tape and move
it to a cooler environment.
2.
2. 2.
2. If necessary, power cycle the tape drive.
If the tape drive does not cool down on its own, power down the tape drive.
Wait a few minutes, then turn the tape drive back on. If LED 4 is still orange
after power-up, the tape drive may be in an environment that is too hot. If
the tape drive is an internal model, check that the top and rear ventilation
slots are not blocked in the enclosure and that the tape drive is not located
near devices that are emitting excessive heat. If the tape drive is an external
model, the enclosure’s fan may not be working properly and you should
return the tape drive for service.
If you cannot determine the cause of the over-temperature condition
yourself, contact Exabyte Technical Support (see page iv ).
T
APE
D
RIVE
W
ILL
N
OT
E
JECT A
C
ARTRIDGE
If the tape drive does not eject a cartridge when you press the eject button, do
the following:
1. 1. 1. 1. Use your application software to eject the cartridge.
To protect against accidental tape ejection during a backup or restore
operation, many applications prevent using the tape drive’s eject button for
media removal.