Exabyte VXA-2, Product Manual, Page: 46 / 90

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P
RODUCT
M
ANUAL
1009541
Chapter 5 S
ERVICE AND
M
AINTENANCE
U
PGRADING
F
IRMWARE
You can obtain firmware for the VXA-2 tape drive from the Exabyte web site
or from Exabyte Technical Support. To upgrade the software, you need to use
VXA2Tool, a diagnostic software application that uses the host computer to
transfer the firmware over the tape drive’s SCSI, IDE/ATAPI, or FireWire
interface. VXA2Tool is available for a variety of operating environments. It is
included on the Product CD or you can download it free of charge from the
Support section of Exabyte’s web site at www.exabyte.com .
O
BTAINING A
D
IAGNOSTIC
L
ISTING
You can obtain a diagnostic listing (dump) from the tape drive using
VXA2Tool (described in the previous section). You can download the
VXA2Tool program from Exabyte’s web site. The readme file that accompanies
the program (or the online help for the Windows version) provides
instructions for creating a diagnostic listing.