Warranty
Warranty Declaration
Item No.: 099-000155-EWM01
63
8.2
Warranty Declaration
Your 3-year warranty
Regardless of statutory warranty rights and based on our General Terms and Conditions,
EWM
HIGHTEC WELDING GmbH provides a 3-year warranty for its welding products starting on the date of
purchase. Different warranty periods apply to accessories and spare parts; please see the “General
Validity” section for these periods. Parts subject to wear are naturally exempt from the warranty.
EWM guarantees the error-free condition of the products in terms of materials and processing. If the
product proves to be defective in terms of materials or processing within the warranty period, you are
entitled to free repair or to replacement with an appropriate product, at our discretion. On receipt by EWM
the returned product becomes the property of EWM.
Condition
The prerequisite for receiving the full 3-year warranty is simply to operate the products in accordance with
the EWM operating instructions observing the relevant legal recommendations and guidelines and having
annual maintenance work and testing conducted by an EWM sales partner (see “Maintenance and
testing” chapter). This is because only machines that are maintained regularly function correctly in the
long term.
Making a claim
When making a claim under the warranty, please contact your EWM authorised sales partner only.
Warranty exclusions
No warranty claims can be accepted if the EWM products in question are not operated using genuine
EWM accessories (such as intermediate tube package, remote control, remote control extension cable,
coolant, etc.). The warranty does not apply to products that are damaged due to accidents, misuse,
improper operation, incorrect installation, use of force, disregard of the specifications and operating
instructions, inadequate maintenance (see chapter “Maintenance and testing”), exterior influences, acts of
God or personal misfortunes. Furthermore, it is not valid in the case of improper changes, repairs or
modifications. In addition, a claim for warranty does not exist in the case of partially or completely
dismantled products and interventions by persons who are not authorised by EWM, as well as in the case
of normal wear.
Limitation
All claims regarding fulfilment or non-fulfilment on the part of EWM from this declaration in connection
with this product are limited as follows to the replacement of the actual damages. EWM’s liability
stemming from this declaration in connection with this product is fundamentally limited to the amount that
the purchaser originally paid for the original purchase. This limitation does not apply to personal injuries
or damage to property caused by negligent behaviour on the part of EWM. In no way will EWM be
responsible for lost profits, indirect or subsequent damage. EWM is not liable for damages based on the
claims of third parties.
Place of jurisdiction
If the person making the claim is a business person, the sole place of jurisdiction for all disputes resulting
directly or indirectly from the contractual relationship shall be the headquarters or the branch office of the
supplier, at the discretion of the supplier. The purchaser gains ownership of the products supplied as
replacements within the framework of the warranty adjustment at the time of the exchange.
