Page 24
We at ERA firmly believe in the quality of our goods. Our technology achieves outstanding performance and
durability and we can therefore offer, in addition to your statutory rights, an additional limited guarantee.
In the event of any material defects in any product manufactured by us due to faulty design, materials and/or
workmanship, and which arise following correct installation and during normal use in accordance with our
instructions, as included in the product packaging, within the period of two years from the date of purchase,
we will either repair, provide a replacement, substitute with an equivalent product free of charge from our then
current range or refund in full the amount paid for the product at point of purchase.
Conditions
In order to take advantage of our guarantee, you must comply with the following conditions:-
1.
This limited guarantee is not transferable and is extended only to, and is solely or the benefit
of, the original purchaser of the product. Please retain your dated sales invoice as proof of
purchase and forward this to us if you wish to make a claim under this guarantee.
2.
Products must be installed, used and maintained in accordance with our instructions otherwise
the guarantee will be invalidated.
3.
The product must not be damaged or modified in any way nor must it have been subjected to
any unauthorised repairs.
Exclusions
This guarantee does not cover:-
1.
Periodic maintenance, repair and replacement of parts due to fair wear and tear.
2.
Abuse or misuse, including but not solely limited to the failure to use this
product for its normal purposes or in accordance with ERA’s instructions on usage and
maintenance.
3.
Failure of the product arising from incorrect installation or use not consistent with the
instructions supplied and the cost of any removal or installation of products.
4.
Accidents, Acts of God, lightning, water, fire, public disturbances, improper ventilation, voltage
fluctuations or any cause beyond the control of ERA (Force Majeure).
5.
Unauthorised modifications carried out to the product.
6.
Damage caused by incorrect/improper use of supplied batteries.
7.
Alteration to, deletion, removal or illegibility of the Serial Number as shown on the Product
Label.
8.
Consumables: any damages so caused by the use of batteries not supplied by ERA.
9.
Repair or attempted repairing by bodies who are not ERA authorised repairers.
10. Neglect.
11.
The loss of any stored data on your product.
This guarantee is in addition to your contractual and statutory rights and does not affect your statutory rights.
To make a claim
Please contact Customer Support either by telephone on 0345 257 2500 or email support@erahomesecuritycom,
with full details of your claim. If your claim satisfies our Conditions and is not subject to any of our Exclusions,
we will agree with you the repair, replacement, substitution or refund of payment of goods. For product returns
you will be issued with a Return Authorisation Number (RAN). Please note: Returns will not be accepted unless
accompanied by a RAN.
*Terms and conditions apply.
ERA PRODUCT GUARANTEE