Troubleshooting
You cannot print (because the
printer does not work)
The printer does not turn on.
o
Is the power cable plugged into the electrical
outlet or the printer?
Make sure the power cable is securely plugged into
the printer.
o
Is there a problem with the power outlet?
Make sure your outlet works by connecting the power
cable for another electric product.
The printer turns off automatically.
o
Is Power Off Timer enabled?
To prevent the printer turning off automatically,
select
Off
.
U
The printer is not communicating
with the computer.
o
Is the cable plugged in properly?
Confirm that the interface cable is securely connected
to both the printer port and the computer. Also, make
sure the cable is not broken nor bent. If you have a
spare cable, try connecting with the spare cable.
o
Does the interface cable specification match
the specifications for the computer?
Make sure the interface cable specifications match
the specifications for the printer and the computer.
U
“System Requirements” on page 74
o
When using a USB hub, is it being used
correctly?
In the USB specification, daisy-chains of up to five USB
hubs are possible. However, we recommend that you
connect the printer to the first hub connected directly
to the computer. Depending on the hub you are
using, the operation of the printer may become
unstable. If this should occur, plug the USB cable
directly into your computer's USB port.
o
Is the USB hub recognized correctly?
Make sure the USB hub is recognized correctly on the
computer. If the computer correctly detects the USB
hub, disconnect all USB hubs from the computer and
connect the printer directly to the computer USB port.
Ask the USB hub manufacturer about USB hub
operation.
You cannot print under the network
environment.
o
Are the network settings correct?
Ask your network administrator for the network
settings.
o
Connect the printer directly to the computer
using a USB cable, and then try to print.
If you are able to print via USB, there is a problem with
network settings. Ask your system administrator, or
refer to the documentation for your network system. If
you cannot print via USB, see the appropriate section
in this User's Guide.
The printer has an error.
o
View the message displayed in the control
panel.
U
U
“What to Do When a Message Is Displayed” on
The printer sounds like it is
printing, but nothing prints
The print head moves, but nothing
prints.
o
Confirm the printer operation
Print a nozzle check pattern. Because a nozzle check
pattern can be printed without connecting to a
computer, you can check the operations and print
status for the printer.
U
Check the next section if the nozzle check pattern is
not printed correctly.
SC-B6000 Series User’s Guide
Problem Solver
66
