Epson FF-640 User Manual Download Page 105

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105

Solving Problems

Check these sections for solutions to problems you may have using your product.

Scanner Light Status
Solving Scanning Problems
Solving Scanned Image Quality Problems
Uninstall Your Scanner Software
Where to Get Help

Scanner Light Status

You can often diagnose problems with your scanner by checking its lights.

Ready

light

error light

Summary of Contents for FF-640

Page 1: ...FF 640 User s Guide ...

Page 2: ......

Page 3: ...ading Capacity 30 Loading Documents in the Input Tray 31 Loading Multiple Sizes of Documents in the Input Tray 36 Document Loading Capacity 40 Loading Plastic Cards in the Input Tray 42 Plastic Card Loading Capacity 47 Loading Special Documents 48 Large or Thick Document Loading Capacity 53 Scanning 55 Starting a Scan from a Scanner Button 55 Changing Default Scan Button Settings Windows 55 Changi...

Page 4: ...our Scanner 86 Cleaning Inside Your Scanner 86 Checking the Scanner Roller Counter 89 Replacing the Scanner Rollers 90 Replacing the Pickup Rollers 91 Replacing the Separation Rollers 98 Resetting the Scanner Roller Counter 102 Transporting Your Scanner 103 Solving Problems 105 Scanner Light Status 105 Solving Scanning Problems 106 Scanner Does Not Turn On or Turns Off Unexpectedly 107 Scanner But...

Page 5: ...talling Scanner Software Windows 119 Uninstalling Scanner Software OS X 120 Where to Get Help 120 Technical Specifications 122 Windows System Requirements 122 Mac System Requirements 122 General Specifications 123 Dimension Specifications 124 Electrical Specifications 124 Environmental Specifications 125 USB Interface Specifications 125 Safety and Approvals Specifications 126 Notices 127 Important...

Page 6: ...6 A Note Concerning Responsible Use of Copyrighted Materials 136 Copyright Attribution 136 ...

Page 7: ...7 FF 640 User s Guide Welcome to the FF 640 User s Guide For a printable PDF copy of this guide click here ...

Page 8: ...our scanner Scanner Parts Locations User Replaceable Epson Scanner Parts Changing the Power Off Setting Scanner Parts Locations See these sections to identify the parts on your scanner Scanner Parts Scanner Buttons and Lights Page Separation Lever Parent topic Scanner Basics ...

Page 9: ...9 Scanner Parts 1 Scanner cover 2 Page separation lever 3 Edge guides 4 Input tray extension 5 Input tray 6 Cover open lever 7 Output tray 8 Output tray extension 9 Stopper ...

Page 10: ...10 1 Kensington security slot 2 USB port 3 Power inlet 1 AC adapter 2 Power cord 3 USB cable 4 Microfiber cleaning cloths 2 5 Carrier sheet ...

Page 11: ...11 Parent topic Scanner Parts Locations Scanner Buttons and Lights Buttons 1 power button 2 stop button 3 scan button ...

Page 12: ...12 Lights 1 Ready light 2 error light Parent topic Scanner Parts Locations Related references Scanner Light Status ...

Page 13: ...or any document or photo that requires a carrier sheet Note Use a carrier sheet to load small fragile or irreplaceable photos valuable original documents or artwork Leave the separation lever in this position to prevent paper jams when scanning batches of photos or standard single or multiple page documents Parent topic Scanner Parts Locations Related tasks Loading Photos in the Input Tray Loading...

Page 14: ...ing You can use the Epson Scan Settings utility to change the time period of inactivity before the scanner turns off automatically 1 Do one of the following to access the Epson Scan Settings utility Windows 10 Click and select All Apps Select EPSON then select EPSON Scan Settings Windows 8 x Navigate to the Apps screen and select EPSON Scan Settings Windows other versions Click or Start and select...

Page 15: ...the time period of inactivity before the scanner turns off automatically as the Power Off Timer setting If you enter a value of 0 the scanner will not turn off automatically 4 Click OK Parent topic Scanner Basics ...

Page 16: ...d the subject or date to the file name of each image Organizing your photos by subject date or location before scanning lets FastFoto add a descriptive file name to every photo in a batch if desired Before scanning multiple photos organize and clean your photos as described here 1 Organize your photos by subject date or location 2 Group your photos by size 3 Fan your stack of photos and make sure ...

Page 17: ...h Before loading multiple photos prepare the photos as described in the link below Caution Do not load fragile or irreplaceable photos or valuable original documents or artwork directly into the input tray This may wrinkle or damage the original Load these originals one at a time using a carrier sheet Follow these guidelines when loading photos Do not mix photos and documents Scan photos of the sa...

Page 18: ...18 1 Pull up the input tray extension extend the output tray and flip up the stopper Note If you are scanning large photos do not flip up the stopper ...

Page 19: ...19 2 Slide the input tray edge guides all the way out ...

Page 20: ...that the page separation lever is in the position shown here Note To prevent paper jams keep the lever in this position for most types of photos If you are scanning a photo using a carrier sheet slide it to the upper position ...

Page 21: ...21 4 Flip your photos so they are facedown 5 Fan your stack of photos and tap them gently on a flat surface to even the edges ...

Page 22: ... and landscape oriented photos in the same stack you can rotate the portrait images after scanning 7 Slide the edge guides against the edges of the photos Loading Multiple Sizes of Photos in the Input Tray Loading a Photo with a Carrier Sheet Photo Loading Capacity Parent topic Loading Originals Related references FastFoto Edit Menu Windows Related tasks Preparing Photos for Scanning ...

Page 23: ... Do not mix photos and documents Scan photos larger than 5 7 inches 127 178 mm one at a time Caution Do not load fragile or irreplaceable photos or valuable original documents or artwork directly into the input tray This may wrinkle or damage the original Load these originals using the included carrier sheet 1 Pull up the input tray extension extend the output tray and flip up the stopper ...

Page 24: ...24 2 Slide the input tray edge guides all the way out ...

Page 25: ...re that the page separation lever is in the position shown here Note To prevent jams keep the lever in this position for most types of photos If you are scanning a photo using a carrier sheet slide it to the upper position ...

Page 26: ...t at the front The photos should be facedown in landscape orientation and top edge first Center the photos in relation to each other Note If you have both portrait and landscape oriented photos in the same stack you can rotate the portrait images after scanning 5 Slide the edge guides against the edges of the widest photo ...

Page 27: ...os for Scanning Loading a Photo with a Carrier Sheet You can load a large thick folded fragile or irregularly shaped photo in the input tray using a carrier sheet Make sure the photo meets the photo loading specifications before loading it 1 Pull up the input tray extension extend the output tray and flip up the stopper ...

Page 28: ...to in the center of the carrier sheet with the printed side facedown and the top edge facing the arrow on the sheet 4 Load the carrier sheet in the input tray facedown with the arrow leading into the scanner 5 Slide the carrier sheet into the scanner until it meets resistance ...

Page 29: ...29 6 Slide the edge guides against the edges of the carrier sheet ...

Page 30: ...e specifications in your scanner Note Use a carrier sheet to load large or thick photos fragile or irreplaceable photos valuable original documents or artwork Photo size Loading capacity 3 5 inches 76 127 mm 30 photos thickness less than 0 009 inch 0 23 mm without photo curling 20 photos thickness between 0 009 and 0 011 inch 0 24 to 0 3 mm without photo curling 4 6 inches 102 152 mm 5 7 inches 12...

Page 31: ... unless loaded in carrier sheet Wrinkled photos unless loaded in carrier sheet Curved photos where the thickness of the stack is greater than 07 inch 2 mm unless loaded in carrier sheet Parent topic Loading Photos in the Input Tray Related tasks Loading Multiple Sizes of Photos in the Input Tray Loading a Photo with a Carrier Sheet Loading Documents in the Input Tray You can load documents that me...

Page 32: ...32 1 Pull up the input tray extension extend the output tray and flip up the stopper Note If you are scanning originals longer than this do not flip up the stopper Letter 8 5 11 inches 216 279 mm ...

Page 33: ...33 2 Slide the input tray edge guides all the way out ...

Page 34: ...on lever is in the position shown here Note To prevent paper jams keep the lever in this position for most types of documents 4 If you are loading a multi page document fan your stack of pages and tap them gently on a flat surface to even the edges ...

Page 35: ...r documents into the input tray as shown until they meet resistance Make sure the printed side is facedown in portrait orientation and top edge first Note If you are loading a paper business card load it horizontally ...

Page 36: ...Tray You can load different sizes of documents in the input tray at the same time Make sure the documents meet the document specifications of the scanner Do not mix photos and documents in the input tray Caution Do not load fragile or irreplaceable photos or valuable original documents or artwork directly into the input tray This may wrinkle or damage the original Load these originals one at a tim...

Page 37: ...37 1 Pull up the input tray extension extend the output tray and flip up the stopper Note If you are scanning originals longer than this do not flip up the stopper Letter 8 5 11 inches 216 279 mm ...

Page 38: ...38 2 Slide the input tray edge guides all the way out ...

Page 39: ...39 3 Check to make sure that the scan separation lever is in the position shown here Note To prevent paper jams keep the lever in this position for most types of documents ...

Page 40: ... in relation to one another Note If you have both portrait and landscape oriented photos in the same stack you can rotate the portrait images after scanning Note If you are loading a paper business card load it horizontally 5 Slide the edge guides against the edges of the widest document Parent topic Loading Documents in the Input Tray Document Loading Capacity You can load documents that meet the...

Page 41: ...cards 30 cards loaded horizontally Note You can load documents of different sizes up to this size Letter 8 5 11 inches 216 279 mm However do not load different sized large or thick documents or valuable original documents or artwork Caution Do not load the following types of documents in the scanner or they may be damaged or may damage the scanner Thermal paper Coated paper Documents with uneven s...

Page 42: ...uments with labels or stickers Parent topic Loading Documents in the Input Tray Loading Plastic Cards in the Input Tray You can load plastic cards that meet the card specifications in the input tray 1 Pull up the input tray extension extend the output tray and flip up the stopper ...

Page 43: ...43 2 Slide the input tray edge guides all the way out ...

Page 44: ...ards horizontally in the input tray as shown sliding them in until they meet resistance Make sure the printed side is facedown and top edge first Note You can load only one embossed plastic card at a time Do not load plastic cards vertically ...

Page 45: ...45 4 Slide the edge guides against the edges of the plastic card ...

Page 46: ...46 5 Set the page separation lever to the position shown here When scanning a single embossed plastic card ...

Page 47: ...apacity Parent topic Loading Originals Plastic Card Loading Capacity You can load original plastic cards that meet these specifications in your scanner Type Plastic cards including embossed cards ISO7810 compliant Size 2 1 3 3 inches 56 85 6 mm Thickness Up to 0 05 inch 1 24 mm thick including any embossing Loading capacity Standard plastic cards 3 Embossed plastic cards 1 Loading direction Horizo...

Page 48: ...re the document meets the specifications for special documents before loading it Note When scanning special documents turn off the Detect Double Feed setting in Epson Scan Select Configuration and choose the Document tab to access the setting 1 Pull up the input tray extension extend the output tray and flip up the stopper Note If you are scanning originals longer than this do not flip up the stop...

Page 49: ...49 2 Slide the input tray edge guides all the way out ...

Page 50: ...following to load your original Load a large or thick document or an envelope in the input tray as shown Make sure the printed side is facedown and top edge first For a folded document fold and load the document as shown ...

Page 51: ...t If the original is smaller than the carrier sheet insert it in the center of the sheet with the printed side facedown and the top facing the arrow on the sheet If the original is larger than the carrier sheet fold it in half with the sides to be scanned facing out Position the right side of the original faceup with the top facing the arrow on the sheet 4 Slide the original into the scanner until...

Page 52: ...52 5 Slide the edge guides against the edges of the sheet ...

Page 53: ...s Large or Thick Document Loading Capacity Parent topic Loading Originals Large or Thick Document Loading Capacity You can load one large thick or folded document or one envelope that meets these specifications in your scanner Paper type Paper size Paper weight Plain paper fine paper or recycled paper Width 2 0 to 8 5 inches 50 8 to 215 9 mm Length 2 0 to 120 inches 50 8 to 3048 mm 10 to 56 lb 40 ...

Page 54: ...nfolded maximum size A3 11 7 16 5 inches 297 420 mm 13 to 35 lb 50 to 130 g m Envelope 3 6 6 1 inches 92 155 mm to 4 7 10 9 inches 120 277 mm Up to 0 015 inch 0 38 mm thick Irregularly shaped document load only in a carrier sheet Up to this size A4 8 3 11 7 inches 210 297 mm 13 to 35 lb 50 to 130 g m Parent topic Loading Special Documents ...

Page 55: ... you installed the scanner software and connected the scanner to your computer 2 Load your originals in the scanner 3 Press the scan button The assigned scanning program opens on your computer Changing Default Scan Button Settings Windows Changing Default Scan Button Settings OS X Parent topic Scanning Changing Default Scan Button Settings Windows You can change the program that automatically laun...

Page 56: ...56 You see a window like this Open the FastFoto software and select Scan Documents You see a window like this ...

Page 57: ...you prefer to use Parent topic Starting a Scan from a Scanner Button Related tasks Scanning Photos with FastFoto Scanning with Document Capture Pro and Document Capture Scanning with Epson Scan Changing Default Scan Button Settings OS X You can change the program that automatically launches when you press the scan button on your product By default the FastFoto software opens when you push the scan...

Page 58: ...uble click the FastFoto icon You see a window like this Note You can also click the FastFoto icon in the Apple menu bar to display a list of available software The FastFoto software must be running to use this icon You see a window like this ...

Page 59: ...an if necessary Caution Because of the speed at which photos are scanned dust particles on your photos can cause white lines to appear in scanned images and in extreme cases can lightly scratch the protective finish on your photos For best results wipe off the front and back of your photos before scanning and use the included microfiber cloth to clean the scanner rollers after every 500 scans or e...

Page 60: ...60 Windows OS X ...

Page 61: ...61 3 If you want to change any of the scanning options click Settings 4 Click Start Scanning Windows or Scan OS X You may see a window like this Windows ...

Page 62: ...e you scan select the Do not prompt me to describe my photos when scanning checkbox 8 Click Start Scanning The scanner scans your photos and prompts you to load more photos When you are finished the photos are processed and saved in the location you chose After you scan your photos with Windows you can share upload or edit them using FastFoto Sharing Photos with FastFoto Windows Uploading Photos w...

Page 63: ... All Apps Select EPSON Software FastFoto Windows 8 x Navigate to the Apps screen and select FastFoto Windows other versions Click or Start and select All Programs or Programs Select EPSON Software FastFoto You see a window like this 2 Click Share then select the scanned images you want to share 3 Do one of the following Click Facebook Log in to Facebook if prompted then choose the audience and alb...

Page 64: ...ave Dropbox installed on your computer 1 Do one of the following to start FastFoto Windows 10 Click and select All Apps Select EPSON Software FastFoto Windows 8 x Navigate to the Apps screen and select FastFoto Windows other versions Click or Start and select All Programs or Programs Select EPSON Software FastFoto You see a window like this 2 If you have already scanned your images select the imag...

Page 65: ... at the same time Crop Places an outline around the selected photo in the preview pane Click and drag the outline to highlight the cropped area then click Apply to crop the photo Enhance Applies photo enhancement brightness contrast and saturation to all selected photos Restore Applies color restoration to all selected photos Red Eye Reduces the red eye effect in all selected photos Date Allows yo...

Page 66: ... and to a folder option to create an album in the Photos application in addition to saving your files to the chosen folder Prompt me to describe each batch of photos before scanning Select this checkbox to be prompted during scanning to add a subject and date to your photos and create a subfolder If you deselect the checkbox FastFoto uses the default file name prefix and folder After scanning open...

Page 67: ...er scanning them by selecting them individually or as a group Automatically upload all photos Lets you upload photos to a cloud service immediately after scanning them Which photos would you like to upload Select the types of photos you want to upload automatically This applies only to automatic uploads Note You must select Scan the back of my photos as well before you can select Back of my photos...

Page 68: ...ument Capture Pro Windows 8 x Navigate to the Apps screen and select Document Capture Pro Windows other versions Click or Start and select All Programs or Programs Select Epson Software Document Capture Pro OS X Open the Applications folder open the Epson Software folder and select Document Capture You see a window like this 2 Click the Scan icon ...

Page 69: ...you want to use Note See the Help information in Document Capture Pro or Document Capture for details 4 If you want to select detailed scan settings do one of the following Windows Click Detailed Settings Select any displayed scan settings you want to use and click OK OS X Close the Scan window Open the Scan menu at the top of the screen and select Displays the EPSON Scan Setup Screen Click the Sc...

Page 70: ...pic Scanning Related references Available Image Adjustments Related tasks Loading Documents in the Input Tray Loading Plastic Cards in the Input Tray Loading Special Documents Scanning Multi Page Originals as Separate Files Windows Cleaning Inside Your Scanner Scanning with Epson Scan Epson Scan automatically saves your scanned file on your computer in the format and folder you specify You can sel...

Page 71: ...on the screen 3 If necessary click the Preview button Epson Scan previews your original and displays the result in a separate Preview window The scanner also ejects the page 4 Reload the page in the scanner 5 Click the Image Adjustment tab and select any of the image adjustment settings you want to use Before making adjustments click the image or scan area in the Preview window ...

Page 72: ...ailable Image Adjustments You can select these options from the Image Adjustments tab in Epson Scan Note Not all adjustment settings may be available depending on the Image Type setting Select the Image Option checkbox to access additional settings Unsharp Mask Makes the edges of certain image areas clearer Turn off this option to leave softer edges Descreening Removes the ripple pattern that migh...

Page 73: ...ned image Threshold Adjusts the level at which black areas in text and line art are delineated improving text recognition in OCR Optical Character Recognition programs Parent topic Scanning with Epson Scan Scanning Special Projects Your product s scanning software offers various options to help you quickly complete special scan projects Scanning Two Originals onto One Sheet Stitching Images Scanni...

Page 74: ... EPSON Software Document Capture Pro Windows 8 x Navigate to the Apps screen and select Document Capture Pro Windows other versions Click or Start and select All Programs or Programs Select EPSON Software Document Capture Pro You see this window 3 Click the Scan icon then click Detailed Settings ...

Page 75: ...e setting 5 Select the original document size as the Size setting 6 Select one of the following as the Stitch Images setting Top Bottom Places the scanned images one above the other Left Right Places the scanned images side by side 7 Click OK 8 Click Scan The scanned image is displayed ...

Page 76: ...eparate scanned files You indicate where you want the new scanned files to start by inserting a blank page or barcode between the pages of your original Note The settings may vary depending on the software version you are using See the Help information in Document Capture Pro for details 1 Load a multi page original with blank pages or barcodes inserted where you want to start a new scanned file 2...

Page 77: ... Pro for details 5 Click Scan You see a preview of your scan in the Document Capture Pro window 6 Click one of the Destination icons to choose where to send your scanned files If you cannot see all of the icons below click the arrow next to the icons 7 Click File Name Separation Settings 8 Select Apply job separation and click Separation Settings ...

Page 78: ...nto data that you can edit with a word processing spreadsheet or HTML editing program This process is called OCR Optical Character Recognition To scan and use OCR you need to install an OCR program such as ABBYY FineReader Scanning Using OCR Windows Scanning Using OCR OS X Parent topic Scanning Special Projects Scanning Using OCR Windows You can use the ABBYY FineReader OCR program to convert scan...

Page 79: ...elect Scanner window select your product and click OK Note Do not select a WIA option for your product it will not work correctly You see the scan settings window 6 Select your scan settings 7 Click Preview and adjust the area you want to scan if necessary 8 Click Scan Note To scan a multi page document select settings in the Multi Page Scanning section and click Scan for each page 9 When you are ...

Page 80: ...e you selected if available on your system Parent topic Convert Scanned Documents to Editable Text OCR Related tasks Loading Documents in the Input Tray Loading Plastic Cards in the Input Tray Loading Special Documents Scanning Using OCR OS X You can use the ABBYY FineReader OCR program to convert scanned documents to editable text 1 Load your original in the scanner 2 Open the Applications folder...

Page 81: ... you are going to scan as the Document Language setting 5 Select the type of document you are going to scan 6 Select your scan settings and click Scan Your document is scanned and you see the Epson Scan window while your document is converted to editable text 7 Click Close to close the Epson Scan window and Preview window if necessary ...

Page 82: ...a Scan as an Office Format File Windows You can use Document Capture Pro Windows to save your scans in one of the following Microsoft Office file formats Microsoft Word docx Microsoft Excel xlsx or Microsoft PowerPoint pptx 1 Load your original in the scanner 2 Do one of the following to start Document Capture Pro Windows 10 Click and select All Apps Epson Software Document Capture Pro Windows 8 x...

Page 83: ...f the Destination icons to choose where to send your scanned files If you cannot see all of the icons below click the arrow next to the icons You see the Batch Save or Transfer Settings window 7 Select the Office format file you want to save your scan as from the File Type drop down list 8 Click Options to display a new window with additional settings 9 Select any additional settings as necessary ...

Page 84: ... Do one of the following to start Document Capture Pro Windows or Document Capture OS X Windows 10 Click and select All Apps EPSON Software Document Capture Pro Windows 8 x Navigate to the Apps screen and select Document Capture Pro Windows other versions Click or Start and select All Programs or Programs Select EPSON Software Document Capture Pro OS X Open the Applications folder open the Epson S...

Page 85: ...ext to the icons Web Folder WebDAV Microsoft SharePoint server Windows only Evernote Windows only Microsoft OneNote Windows only Google Drive SugarSync You see the Transfer Settings window 6 Enter any required information to set up the destination If you have previously created a saved setting for the destination select it from the drop down list 7 Adjust any save settings then click OK or Send de...

Page 86: ...er case with a soft dry cloth Do not use liquid or chemical cleansers Note If the outer case still requires additional cleaning use a slightly damp cloth to wipe the outer case Then wipe the case with a soft dry cloth Parent topic Cleaning and Transporting Your Scanner Cleaning Inside Your Scanner Clean inside your scanner regularly to make sure that no dust builds up on the glass scanning surface...

Page 87: ...lubricants inside the product or let water get inside it 1 Turn off the scanner and unplug the AC adapter 2 Disconnect any connected cables 3 Pull down on the cover open lever and open the scanner cover 4 Use the included microfiber cloth or a soft dry cloth to wipe off any dust or dirt on the rollers inside the scanner cover ...

Page 88: ...and press the power button to turn on the scanner 7 Hold down the scan button for at least two seconds and press the scan button several times to rotate the rollers shown here Wipe off any dust or dirt on the rollers as they rotate 8 Turn off the scanner and unplug the AC adapter ...

Page 89: ... on the scanner Parent topic Cleaning and Transporting Your Scanner Checking the Scanner Roller Counter Check the scanner roller counter to determine when your rollers need to be replaced When you replace the scanner rollers reset the scanner roller counter so you know when you may need to replace the rollers again 1 Make sure the scanner is turned on and connected to your computer 2 Do one of the...

Page 90: ...cle for the rollers you need to replace the rollers 5 Click OK Parent topic Cleaning and Transporting Your Scanner Related topics Replacing the Scanner Rollers Replacing the Scanner Rollers See these sections if you need to replace the rollers in your scanner Replacing the Pickup Rollers Replacing the Separation Rollers Resetting the Scanner Roller Counter Parent topic Cleaning and Transporting Yo...

Page 91: ...eplace the pickup rollers after you have scanned 120 000 times Check the scanner roller counter to see when you need to replace the rollers 1 Turn off the scanner and unplug the AC adapter 2 Disconnect any connected cables 3 Pull down on the cover open lever and open the scanner cover ...

Page 92: ...92 4 Squeeze the tab on the right side of the pickup roller cover and open the cover Caution Do not place too much force on the arm inside the cover when replacing the pickup roller ...

Page 93: ...93 5 Slide the pickup rollers to the right and remove them 6 Remove the lower pickup roller from the spindle ...

Page 94: ...e the new lower pickup roller on the spindle rotate the roller and slide it all the way onto the spindle 8 Install the lower pickup roller spindle by aligning the notches on the roller and sliding it to the left ...

Page 95: ...95 9 Remove the middle pickup roller from the spindle ...

Page 96: ...dle pickup roller on the spindle rotate the roller to line up the notches and slide it all the way onto the spindle 11 Install the middle pickup roller spindle by aligning the notches on the spindle and sliding it to the left ...

Page 97: ...indle 13 Place the new upper pickup roller on the spindle rotate the roller to line up the notches and slide it all the way onto the spindle 14 Install the upper pickup roller spindle by aligning the notches on the spindle and sliding it to the left ...

Page 98: ... the cover again 16 Replace the separation rollers Parent topic Replacing the Scanner Rollers Related tasks Checking the Scanner Roller Counter Replacing the Separation Rollers Replacing the Separation Rollers Replace the separation rollers after you have scanned 120 000 times Check the scanner roller counter to see when you need to replace the rollers 1 Turn off the scanner and unplug the AC adap...

Page 99: ...99 4 Press down on the separation roller cover latch inside the scanner cover and pull down the cover to open it Caution Be careful not to apply too much force when opening the cover ...

Page 100: ... roller to the side and remove it 6 Remove the separation roller from the spindle 7 Slide the new separation roller onto the spindle as shown Make sure that the notches on the roller and spindle align properly You hear a click when the roller is firmly locked into place ...

Page 101: ...e Check that there are no gaps between the roller and spindle 8 Align the notches on the spindle and the scanner then slide the separation roller into the scanner and gently push it until it clicks into place ...

Page 102: ...anner Rollers Related tasks Resetting the Scanner Roller Counter Resetting the Scanner Roller Counter After replacing the scanner rollers reset the scanner roller counter so you know when you may need to replace the rollers again 1 Make sure the scanner is turned on and connected to your computer 2 Do one of the following to start Epson Scan Settings Windows 10 Click and select All Apps Select EPS...

Page 103: ...nner Roller Counter Transporting Your Scanner If you need to ship your product transport it a long distance or store it for an extended period prepare it for transportation as described here 1 Turn off the scanner and unplug the AC adapter 2 Disconnect any connected cables 3 Close the input tray extension and the output tray Note Make sure the output tray is securely closed ...

Page 104: ... towards the scanner cover and then pulling it off the scanner 5 Place the scanner in its original packing materials if possible or use equivalent materials with cushioning around the product Parent topic Cleaning and Transporting Your Scanner ...

Page 105: ...ve using your product Scanner Light Status Solving Scanning Problems Solving Scanned Image Quality Problems Uninstall Your Scanner Software Where to Get Help Scanner Light Status You can often diagnose problems with your scanner by checking its lights 1 Ready light 2 error light ...

Page 106: ...ror light and Ready light are flashing alternately The scanner firmware is updating Do not turn off the scanner or disconnect any cables until the lights have stopped flashing error light and Ready light are flashing at the same time A scanner error has occurred Turn the scanner off and then back on again If the error continues contact Epson for support Parent topic Solving Problems Related refere...

Page 107: ...are selected Check the USB cable connection between the computer and scanner Make sure Document Capture Pro Windows or Document Capture OS X is installed correctly If necessary uninstall and reinstall it Make sure you have assigned the correct job to the scanner button and change it if necessary If you selected Keep Blocking in a Windows Security Alert window during or after installation of Docume...

Page 108: ... concepts Uninstall Your Scanner Software Cannot Start Epson Scan If you cannot start Epson Scan try these solutions Make sure your scanner is turned on and any interface cables are securely connected at both ends Make sure Epson Scan is selected in your scanning program Make sure your computer is not running in a power saving mode such as sleep or standby If so wake your system and restart Epson ...

Page 109: ...hotos that meet the specifications for your scanner Wipe the back and front of the photos with a soft dry lint free cloth Make sure the photos do not have a sticky residue on them Separate the photos to make sure they are not stuck together If multiple pages feed at once try the following Make sure the paper separation lever is in the lower position Remove the originals fan the edges to separate t...

Page 110: ...tic Cards in the Input Tray Loading Special Documents Cleaning Inside Your Scanner Loading a Photo with a Carrier Sheet Related topics Replacing the Scanner Rollers Original Jams in Scanner If an original has jammed inside the scanner follow these steps 1 Turn off your scanner 2 Remove all originals from the input tray 3 Pull down the cover open lever and open the scanner cover ...

Page 111: ...111 4 Gently pull out any jammed originals from inside the scanner ...

Page 112: ...owing Press the slow mode button to slow down the scanning speed Clean inside the scanner and replace the roller assembly kit if necessary Close the output tray and let the originals fall freely onto the surface below the scanner Parent topic Solving Scanning Problems Related tasks Loading Photos in the Input Tray Loading Documents in the Input Tray Loading Plastic Cards in the Input Tray Loading ...

Page 113: ...ents and Settings user name Local Settings Temp Windows other versions C Users user name AppData Local Temp Parent topic Solving Scanning Problems Related concepts Uninstall Your Scanner Software Solving Scanned Image Quality Problems Check these sections if a scanned image on your computer screen has a quality problem Image Consists of a Few Dots Only Straight Lines in an Image Appear Crooked Ima...

Page 114: ... Documents in the Input Tray Loading Photos in the Input Tray Loading Special Documents Image is Distorted or Blurry If a scanned image appears distorted or blurry try these solutions Make sure your original is not wrinkled or warped This may prevent the original from laying flat on the scanner glass Do not move your original or your product during scanning Your product will not operate properly w...

Page 115: ... Colors Printed colors can never exactly match the colors on your computer monitor because printers and monitors use different color systems monitors use RGB red green and blue and printers typically use CMYK cyan magenta yellow and black Check the color matching and color management capabilities of your computer display adapter and the software you are using to see if they are affecting the palet...

Page 116: ...inal while scanning Operate the scanner on a flat stable surface Adjust these Epson Scan settings if available and try scanning again Select the Text Enhancement setting Adjust the Threshold setting Increase the Resolution setting Parent topic Solving Scanned Image Quality Problems Related references Available Image Adjustments Characters are not Recognized During Conversion to Editable Text OCR I...

Page 117: ...led a moiré in scanned images of printed documents This is caused by interference from differing pitches in the scanner s screen and your original s halftone screen To reduce this effect adjust these Epson Scan settings if available and try scanning again Select the Descreening setting Select a lower Resolution setting Parent topic Solving Scanned Image Quality Problems Related references Availabl...

Page 118: ...leaner directly on the scanning surfaces Be careful not to place too much force on the glass 5 Close the scanner cover 6 Plug in the AC adapter and turn on the scanner Parent topic Solving Scanned Image Quality Problems Related references Available Image Adjustments Related tasks Cleaning Inside Your Scanner Scanned Image Edges are Cropped If the edges of a scanned image are cropped try the follow...

Page 119: ... with Document Capture Pro and Document Capture Uninstall Your Scanner Software If you have a problem that requires you to uninstall and re install your software follow the instructions for your operating system Uninstalling Scanner Software Windows Uninstalling Scanner Software OS X Parent topic Solving Problems Uninstalling Scanner Software Windows You can uninstall and then re install your scan...

Page 120: ... website to uninstall your scanner software as described here 1 To download the Uninstaller utility visit the Epson download site U S downloads or Canadian downloads 2 Follow the instructions on the screen to install the Uninstaller utility 3 Quit all applications currently running on your Mac 4 Double click the Uninstaller icon 5 In the Epson Uninstaller screen select the checkbox for each softwa...

Page 121: ... the problem Then call U S 562 276 4382 6 AM to 8 PM Pacific Time Monday through Friday and 7 AM to 4 PM Pacific Time Saturday Canada 905 709 3839 6 AM to 8 PM Pacific Time Monday through Friday and 7 AM to 4 PM Pacific Time Saturday Days and hours of support are subject to change without notice Toll or long distance charges may apply Note For help using any other software on your system see the d...

Page 122: ...ifications Safety and Approvals Specifications Windows System Requirements Make sure your system meets these requirements before using it with your scanner System Microsoft Windows 10 Windows 8 x Windows 7 Interface External USB port Type A Display Color monitor with 1024 x 768 resolution or higher and 24 bit color Full Color Parent topic Technical Specifications Mac System Requirements Make sure ...

Page 123: ...hes 215 9 3048 mm Minimum 2 2 inches 50 8 50 8 mm Photos Maximum 8 10 inches 203 2 254 mm Minimum 3 5 inches 76 2 127 mm Paper input Facedown loading Paper output Facedown ejection Paper capacity 80 sheets of paper at 21 lb 80 g m2 weight 30 photos less than 009 inches 23 mm thick each Scanning resolution 600 dpi main scan 600 dpi with Micro Step sub scan Output resolution 75 to 1200 dpi in 1 dpi ...

Page 124: ...k the label on the scanner and the AC adapter for voltage information Power consumption varies depending on operating conditions or whether an option is installed Rated input voltage DC 24 V Rated input current 2 A Rated input frequency 50 to 60 Hz Power consumption Operating 42 W Ready mode 8 W Sleep mode 1 6 W Power off mode 0 4 W AC Adapter AC adapter model A421H Rated input voltage AC 100 to 2...

Page 125: ...g the scanner in direct sunlight near a strong light source or in extremely dusty conditions Caution Some photo papers become extremely sticky in hot and humid environments and cannot be scanned Parent topic Technical Specifications USB Interface Specifications Interface type Universal Serial Bus Specifications Revision 2 0 Electrical standard Full Speed mode 12 Mbits per second and Hi Speed mode ...

Page 126: ...C FCC part 15 Subpart B class B Canada EMC CAN CSA CEI IEC CISPR 22 Class B AC Adapter United States Safety UL60950 1 EMC FCC part 15 Subpart B class B Canada Safety CAN CSA C22 2 No 60950 1 EMC CAN CSA CEI IEC CISPR 22 Class B Parent topic Technical Specifications ...

Page 127: ...roduct to a computer or other device with a cable ensure the correct orientation of the connectors Each connector has only one correct orientation Inserting a connector in the wrong orientation may damage both devices connected by the cable Do not insert objects into any opening as they may touch dangerous voltage points or short out parts Beware of electrical shock hazards Place the product on a ...

Page 128: ... Using any other adapter could cause fire electrical shock or injury The AC adapter is designed for use with the scanner with which it was included Do not attempt to use it with other electronic devices unless specified Use only the type of power source indicated on the AC adapter s label and always supply power directly from a standard domestic electrical outlet with the AC adapter that meets the...

Page 129: ...ties Unused postage stamps pre stamped postcards and other official postal items bearing valid postage Government issued revenue stamps and securities issued according to legal procedure Exercise caution when copying the following items Private marketable securities stock certificates negotiable notes checks etc monthly passes concession tickets etc Passports driver s licenses warrants of fitness ...

Page 130: ...es then in effect for consumer related disputes but excluding any rules that permit joinder or class actions in arbitration for more detail on procedure see Section 1 6 below You and Epson understand and agree that a the Federal Arbitration Act 9 U S C 1 et seq governs the interpretation and enforcement of this Section 1 b this Agreement memorializes a transaction in interstate commerce and c this...

Page 131: ...on of this Agreement including any claim that all or any part of this Agreement is void or voidable Notwithstanding this broad delegation of authority to the arbitrator a court may determine the limited question of whether a claim or cause of action is for an IP Claim which is excluded from the definition of Disputes in Section 1 1 above The arbitrator shall be empowered to grant whatever relief w...

Page 132: ...reement Your right to attorney s fees and expenses under Section 1 6d above does not limit your rights to attorney s fees and expenses under applicable law notwithstanding the foregoing the arbitrator may not award duplicative awards of attorney s fees and expenses 1 7 Opt out You may elect to opt out exclude yourself from the final binding individual arbitration procedure and waiver of class and ...

Page 133: ...poses only and may be trademarks of their respective owners Epson disclaims any and all rights in those marks Parent topic Notices FCC Compliance Statement For United States Users This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference...

Page 134: ...sion of Seiko Epson Corporation The information contained herein is designed only for use with this Epson product Epson is not responsible for any use of this information as applied to other products Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages losses costs or expenses incurred by purchaser or third parties as a re...

Page 135: ...HICS BE LIABLE FOR ANY SPECIAL INCIDENTAL INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE DATA OR PROFITS WHETHER OR NOT ADVISED OF THE POSSIBILITY OF DAMAGE AND ON ANY THEORY OF LIABILITY ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE Parent topic Copyright Notice libjpeg turbo Copyright C 1991 2012 Thomas G Lane Gui...

Page 136: ...RVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Parent topic Copyright Notice A Note Concerning Responsible Use of Copyrighted Materials Epson encourages each use...

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Epson FF-640, User Manual

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