5-2
Repair
Rev. A
Confidential
Troubleshooting
Use troubleshooting procedures in the table below when problems occur.
Table 5-1 Troubleshooting
Phenomenon
Condition
Cause
Level
Where/how to check
Procedure
No
performance
Power (24 V) is
not supplied
Power connector is
disconnected.
A
See if the power
connector is
connected properly.
Connect the power
connector again.
POWER LED is not
lit.
Fuse (F1) is blown.
B
Check with a tester if
the fuse (F1) on the
control circuit board is
conductive.
•
Replace the blown
fuse.
•
Replace the
control circuit
board if there is no
recovery after the
fuse replacement.
PAPER LED is lit.
Paper out error
(1) Paper is not
loaded in the
printer.
A
Check if the paper is
loaded.
Load the paper in
the printer.
(2)Only a small
amount
remaining on
the paper roll
(paper NE
detected)
A
Check the amount of
the paper remaining in
the paper supply
module.
Replace the paper
roll if only a small
amount of the
paper remaining is
left.
PAPER LED is
not lit even
when the
paper is out.
Paper detector
failure
(1)Paper chips or
foreign matter is
jammed around
the paper
detector.
A
Check whether paper
chips or foreign matter
is jammed around the
paper detector.
Remove the paper
chips or foreign
matter if there is
any.
(2)Paper chips or
foreign matter is
jammed around
the paper NE
detector.
A
Check whether paper
chips or foreign matter
is jammed around the
paper NE detector.
Remove the paper
chips or foreign
matter if there is
any.
PAPER LED is lit
even when the
paper is not
out.
Paper detector
failure
(1) Paper NE
connector is
disconnected.
A
Check if the paper NE
detector is connected
properly.
Connect the
connector properly
if it is disconnected.
(2)Paper NE
detector is
damaged.
B
Check the paper NE
detector function with
an oscilloscope.
Replace the paper
NE detector if it is
damaged.
(3)Paper detector is
disconnected.
A
Check if the paper
detector is connected
properly.
Connect the
connector properly
if it is disconnected.
(4)Printer detector
is damaged.
B
Check the paper
detector function with
an oscilloscope.
Replace the paper
detector if it is
damaged.
(5)Printer FFC is
disconnected.
A
Check if the printer FFC
is connected properly.
Connect the FFC if it
is disconnected.