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Epson Endeavor P60 User Manual Download Page 99

Chapter- 7

Troubleshooting

If you have any problems as you set up and use your
computer, refer to this chapter. You can correct most problems
by adjusting a cable connection, repeating a software
procedure, or resetting the computer.

If the suggestions here do not solve the problem, contact your
Authorized EPSON Servicer or the EPSON Connection.

ldentifying Your System

When you request technical assistance, be ready to provide the

serial number of your computer, its system BIOS version

number, its configuration (including the type of disk drives,
monitor, and expansion boards), and the names and version
numbers of any software programs you are using.

Use these guidelines to locate information about your system :

Serial number:

System BIOS

version:

System

configuration:

MS-DOS version:

Look on the back panel of the computer to
find the serial number.

Restart your system. You’ll see the system
BIOS version number displayed on the

screen when your system performs its

power-on self test.

Start Setup and check your configuration.

At the MS-DOS prompt, type 

VER 

and

press 

Enter 

to see the MS-DOS version

n u m b e r .

Troubleshooting

7- 1

Summary of Contents for Endeavor P60

Page 1: ...EPSON User s Guide Printed on 50 recycled paper 10 post consumer content ...

Page 2: ...eans electronic mechanical photocopying recording or otherwise without the prior written permission of Epson America Inc No patent liability is assumed with respect to the use of information contained herein Nor is any liability assumed for damages resulting from the use of the information contained herein Further this publication and features described herein are subject to change without notice ...

Page 3: ...into the extension cord does not exceed the cord s ampere rating Also make sure the total of all devices plugged into the wall outlet does not exceed 15 amperes Except as specifically explained in this User s Guide do not attempt to service the computer yourself Unplug the computer and refer servicing to qualified service personnel under the following conditions If the power cord or plug is damage...

Page 4: ...ordon d alimentation de l ordinateur n est pas abîme ni effiloché l Dans le cas ou on utilise un cordon de rallonge avec l ordinateur s assurer que l intensite en amperes requise pour tous les appareils branches sur ce cordon ne soit pas superieure a la capacite du cordon S assurer aussi que cette intenste ne depasse jamais la somme de 15 amperes pour l ensemble des appareils l Sauf dans les cas s...

Page 5: ...t 2 3 3 3 4 4 5 5 5 6 7 8 Chapter 1 Seting Up Your System Choosing a Location l l Setting the Input Voltage l 2 Checking the Power Cord l 3 Installing Optional Devices l 4 Front Panel Features l 5 Back Panel Features l 6 Turning On the System l 6 Turning Off the System 1 8 Chapter 2 Running the Setup Program Starting the Setup Program 2 2 Setup Options 2 4 Standard CMOS Setup 2 5 D a t e 2 5 T i m...

Page 6: ...DE Multiple Sector Mode Enhanced ISA LBA Translators Enhanced ISA Timing ISA IRQ 9 ISA IRQ 10 and ISA IRQ 11 Peripheral Management Setup Programming Option On board Floppy Drive On board IDE Drive First Serial Port Address Second Serial Port Address Parallel Port Address IRQ Active State Parallel Port Mode Configure With BIOS Defaults Configure With Power on Defaults Change Password Write to CMOS ...

Page 7: ...d M a p 4 4 Main System Board Jumpers 4 5 Installing an Expansion Board 4 6 Removing an Expansion Board 4 9 Installing SIMMs 4 10 Removing SIMMs 4 14 Installing VRAM 4 15 Removing VRAM 4 17 Post installation Setup 4 17 Chapter 5 Installing and Removing Dives Setting the Hard Disk Drive Jumpers 5 2 Removing the Drive s Mounting Frames 5 3 Removing the 3 5 inch Drive Carrier 5 4 Installing the 3 5 i...

Page 8: ...bleshooting 6 2 6 2 6 4 6 6 6 7 6 8 6 l1 6 l1 6 12 6 13 6 18 Identifying Your System Error and Information Messages Beep Codes Error Messages ISA NM1 Messages General Troubleshooting Problems at Initial System Start up Problems When the System was Running Correctly Problems Running New Application Software Miscellaneous Problems Appendix A Specifications 7 l 7 3 7 3 7 4 7 6 7 6 7 8 7 9 7 10 7 12 C...

Page 9: ...Safety Compliance A 12 Options Available from EPSON A 8 System Memory Map A 9 System I O Addresses A 10 System Board Interrupts A 11 DMA Channels A 12 Connector Pin Assignments A 13 Index ix ...

Page 10: ...raphics controller with a 15 pin analog VGA port 1MB of video RAM VRAM expandable to 2MB using eight 256KB VRAM modules Two PC1 expansion slots for one full length board and one half length board Three 16 bit ISA expansion slots for one full length board and two half length boards Super I O controller integrating the serial ports the parallel port the diskette drive and the IDE hard disk drive con...

Page 11: ...er for one 3 5 inch 1 44MB diskette drive standard and one 3 5 inch hard disk drive Password security An auxiliary fan for additional cooling Central Processing Unit CPU Your computer uses the 60 MHz Intel Pentium microprocessor In addition to its expanded data and addressing capabilities the Pentium includes the following features Backward compatibility with Intel microprocessor architecture Inte...

Page 12: ...rnal cache The core chip set includes a cache controller that also supports the 256KB of secondary cache memory installed on the main system board Video The system contains an onboard AT1 Mach32 extended super VGA local bus PCI controller that provides superior graphics performance The video subsystem is backward compatible with MDA CGA Hercules Graphics EGA and VGA video standards The system supp...

Page 13: ...to two 3 5 inch drives including the 1 44MB diskette drive that comes with your system The other drive bay holds up to two 5 25 inch drives or 3 5 inch drives with 5 25 inch mounting frames either one full height or two half height In these bays you can install optional diskette or hard disk drives as well as tape drives CD ROM drives and optical drives System BIOS The system BIOS is contained in ...

Page 14: ...n boards you must specify the interrupts used by the ISA boards in the Setup program BIOS Upgrades Because the BIOS is stored in a flash EEPROM device you can easily upgrade the BIOS without replacing the chip The flash upgrade process can be done by running a utility from a diskette or hard disk or over a network How to Use this Manual You don t have to read everything in this book see the follow...

Page 15: ...les and VRAM chips Chapter 5 explains how to install and remove disk drives Chapter 6 describes the video modes refresh rates and monitors that you can use with your system and tells you how to use the video drivers and utilities Chapter 7 contains troubleshooting tips Appendix A lists the specifications of your computer At the end of this manual you ll find an Index and a list of U S and internat...

Page 16: ...eseller or Service Center Sales of accessories manuals or parts for EPSON products Customer relations EPSON technical information library fax service Product literature on current and new products When you call for technical assistance be ready to identify your system and its configuration and provide any error messages to the support staff See Chapter 7 for more information If you purchased your ...

Page 17: ... currently a member of CompuServe you are eligible for a free introductory membership as an owner of an EPSON product This membership entitles you to 0 An introductory 15 credit on CompuServe 0 Your own user ID and password 0 A complimentary subscription to CompuServe Magazine CompuServe s monthly publication To take advantage of this offer call l 800 848 8199 in the United States and Canada and a...

Page 18: ...choose a safe convenient location that provides the following A flat hard surface Surfaces like beds and carpets attract static electricity which can erase data on your disks damage the computer s circuitry and prevent proper ventilation Moderate environmental conditions Select a cool dry area and protect your computer from extremes in temperature humidity dust and smoke Avoid direct sunlight or o...

Page 19: ...e power for system resources expansion boards and drives You can use the voltage selector switch on the back panel to set the power supply to operate at 115 VAC in the range of loo 120 VAC or 230 VAC in the range of 200 240 VAC Verify that your system has the correct setting by checking the voltage selector switch When set correctly the selected voltage is displayed on the switch If you need to ch...

Page 20: ...criteria 0 The cord must be rated for use with the available AC voltage that is at least 125 of the current rating of the product 0 The connector at the end of the cord that plugs into an electrical outlet must be a grounding type male plug designed for use in your region It must have certification marks showing certification by an agency acceptable in your region Setting Up Your System 1 3 ...

Page 21: ... software be sure to connect a keyboard and a monitor turn on your computer and let it run the power on self test See Turning On the System on page 1 6 before you turn on the power Once your system has started successfully you can turn it off and add the rest of your optional devices Note If you plan to operate your system without a keyboard or a monitor for example as a network server you must st...

Page 22: ...ures Front panel features Note Your computer does not include a Reset button To reset your system you must press Ctrl Alt Del or turn the computer off wait 20 seconds and then turn it back on Setting Up Your System 1 5 ...

Page 23: ...ing the keyboard or a mouse or power cables unless the computer s power is off Never turn off or reset your computer while a disk drive light is on This can destroy data stored on the disk Never turn on the computer with a protective card in a diskette drive Always wait at least 20 seconds after you turn off the power before you turn it on again to prevent possible damage to the computer s electri...

Page 24: ...econds to complete If you do not want to wait for the memory test to complete you can stop it by pressing ESC The computer does not test memory after you press Ctrl Alt Del It is unlikely that any errors will occur during testing If the self test does find an error it may display an error message or emit a series of beeps called beep codes See Chapter 7 for a description of error messages beep cod...

Page 25: ...isk drive and diskette drive access lights to make sure they are not on Do not turn off the computer if a drive light is on because you can damage the drive or lose data 3 Remove any diskette s from the diskette drive s 4 Press the power button to turn off the computer 5 Turn off the monitor printer and any other peripheral devices 1 8 Setting Up Your System ...

Page 26: ...r verify information about your system such as the types of drives installed in the computer the amount of memory installed and whether a password and various other functions are enabled You need to run Setup the first time you use your computer and you should also run it after you do any of the following 0 Change the system configuration for example adding a drive or installing memory 0 See a sys...

Page 27: ...ystem it performs a power on self test which checks the settings stored in CMOS RAM against the actual hardware configuration Your next step after booting depends on what the test finds as described in the table below 2 2 Running the Setup Program ...

Page 28: ...isted in the menu are Setup options for modifying your configuration To select a menu item press the up down right or left arrow keys Use PgUp or PgDn to change the setting of the selected option The keys you can use are listed at the bottom of each Setup screen You can also use the following function keys in Setup not all of the keys are available on every screen Running the Setup Program 2 3 ...

Page 29: ...ons for setting and modifying peripheral Management devices associated with the super I O controller Setup such as the serial and parallel port addresses Configure with Allows you to reload the CMOS with the default BIOS Defaults values contained in the flush ROM Configure with Allows you to reload the CMOS with the values Power On Defaults stored at the lust power on of the system Change Password...

Page 30: ...ct Not installed The default setting is 1 44MB 3l 2 inch Floppy Drive B Select the size and type of the diskette drive installed as drive B The default setting is Not installed Drive C D E F Type There are three choices for configuring each IDE hard drive 0 AUTO CONFIG This causes the BIOS to automatically sense the hard drive in the system and configure it appropriately You should select this opt...

Page 31: ...an IDE drive before printing an error message Select 0 5 15 or 31 seconds The default setting is 5 seconds Keyboard If you are not going to use a keyboard with your system select Not installed to disable testing of the keyboard by the power on self test and avoid keyboard errors The default setting is Installed Base Memory Displays the amount of base memory currently selected You cannot change thi...

Page 32: ...500 ms 0 Typematic Rate determines the speed at which characters repeat when you hold down a key The higher the number the faster the characters repeat You can choose 30 24 20 15 12 10 8 or 6 characters per second cps The default setting is 15 cps Press F1 Message Display This option allows you to enable or disable the message Press FI to run Setup that appears during the power up sequence The def...

Page 33: ...tion allows you to set the initial CPU speed used by the computer when you boot the system You can select either high or low speed High speed is 60 MHz and low speed simulates an 8 MHz operating speed The default setting is High Cache Memory This option allows you to enable or disable both the internal and secondary cache memory The default setting is Enabled Network Password Checking If you enabl...

Page 34: ...ble the linear frame buffer the setting becomes N A not applicable Disable Shadow Memory Size This option is tied to the next option Disable Shadow Memory Base If you set Disable Shadow Memory Base to either C0000H or D0000H you can select a Disable Shadow Memory Size of 16KB 32KB 48KB or 64KB The default setting is Disabled Disable Shadow Memory Base This option allows you to exclude a memory loc...

Page 35: ...r information about supported transfer modes see the documentation that came with your hard disk drive The default setting is Disabled IDE Multiple Sector Mode This option is tied to the previous option IDE DMA Transfer Mode The setting programs the IDE DMA cycles to transfer multiple sectors per burst You can select 1 2 4 8 16 32 or 64 S B sectors per burst If you select 64 S B you will be assure...

Page 36: ...ur system that uses the specified interrupt If you set an interrupt to Free the PC1 auto configuration code may attempt to use it Peripheral Management Setup Programming Option This option allows you to select whether you want to manually configure the peripheral devices controlled by the super I O controller or whether you want the computer to do it automatically The default setting is Auto If Au...

Page 37: ...g Option is set to Auto this option is set to Disabled Parallel Port Address You can select an address of 278H 378H or 3BCH If Programming Option is set to Auto this option is set to Disabled IRQ Active State This option allows you to set the IRQ signal High or Low to assert the interrupt The default setting is High Parallel Port Mode This option sets the mode used by the built in parallel port Yo...

Page 38: ...ram or from booting the operating system You can enter a password of up to six characters Setup prompts you to enter the password twice then you see the message Password Now Enabled Press ESC to exit You can also change or delete the password with this option if necessary To delete the password and disable password checking enter the current password at the first prompt and then press Enter when S...

Page 39: ...rite to CMOS and Exit to save the settings to the CMOS and exit the Setup program Do Not Write to CMOS and Exit If you do not want to save any of the changes you have made to your configuration select this option to discard those changes and exit Setup 2 1 4 Running the Setup Program ...

Page 40: ...ram You may sometimes need to stop a command or program while it is running If you entered a DOS command that you want to stop try one of the following 0 Press Pause 0 Press Ctrl C 0 Press Ctrl Break If these methods do not work you may need to reset the computer as described below Do not turn off the computer to exit a program or stop a command unless you have to because the computer erases any d...

Page 41: ...ting a program you may lose data When you reset the computer the operating system must be either on the hard disk or on a diskette in drive A so if you do not have a hard disk insert the operating system diskette in drive A Then press Ctrl Alt Del Note If you set the System Boot Up Sequence option in Setup to Check only C see Chapter 2 the operating system must be on the hard disk when you reset t...

Page 42: ...want to change or delete your password you must run the Setup program as described in Chapter 2 If you do not remember your password you must change the setting of a jumper on the main system board See Chapter 4 for instructions Changing the Processor Speed Your computer s processor can operate at two speeds high 60 MHz or low simulated 8 MHz Low speed is available to provide compatibility with ol...

Page 43: ...speed temporarily by entering one of the following commands from the numeric keypad on your keyboard 0 To select low speed press Ctrl Alt You hear a low toned beep 0 To select high speed press Ctrl Alt You hear a high toned beep Note You can use the commands listed above while you are running a program However if the program uses one of these commands for another function you cannot use it to chan...

Page 44: ...the BIOS upgrade and recovery utility and your new BIOS file will be available through the following sources Call the EPSON Connection at l 800 922 8911 in the United States or l 800 GO EPSON in Canada and ask for technical assistance The technical support staff will help you download the file from the EPSON Bulletin Board System Call CompuServe to access the Epson America Forum See page 8 of the ...

Page 45: ...ss Enter You see the Main Menu Select Update FLASH Memory Area from a File At the next menu select Update System BIOS You see the Enter Path Filename screen Selectthe BIO file you copied to the diskette 10 The utility asks you to confirm loading of the new BIOS Select Continue with programming 11 The utility upgrades your BIOS and you see a message confirming the success of the operation If you re...

Page 46: ...IOS follow these steps to recover your BIOS 1 Change the setting of jumper J12H1 to allow a flash recovery of your BIOS See Chapter 4 for instructions 2 Insert the bootable diskette containing the BIOS upgrade and recovery utility and the new BIOS file in drive A 3 Turn on your system You will not see any video display during the rest of this procedure because of the small amount of code available...

Page 47: ...rn off your computer and then change the setting of jumper J12Hl back to the normal flash operation setting See Chapter 4 6 Insert the bootable BIOS utility diskette in drive A again 7 Turn on your system 8 Follow the instructions in the previous section to upgrade your BIOS 3 8 Using Your Computer ...

Page 48: ...ve as described in Chapter 5 Caution Never install options or change jumper settings when the computer is turned on or the power cable is connected to the computer Always turn off and unplug the computer before you remove the cover For help in locating system components and controlling system functions you ll also find a main system board map and a list of jumper settings on pages 4 4 and 4 5 When...

Page 49: ...tion tags on the cables so you can reconnect them correctly 4 Remove the two retaining screws securing the cover to the computer s back panel 5 Lift up the back of the cover as shown above then pull it away from the computer case Caution Before you touch any components inside your computer ground yourself by touching the inside of the computer s back panel to avoid conducting static electricity 4 ...

Page 50: ...ely 45 degree angle as shown in the previous illustration Make sure the side of the cover with the retaining screw holes faces the back panel 3 Lower the front of the cover down onto the computer case and insert the lip of the cover beneath the edge of the front bezel Then lower the back of the cover into place 4 Replace the two retaining screws in the back panel 5 Reconnect all external cables to...

Page 51: ...Main System Board Map Use the illustration below to locate components on the system board main 4 1 Installing and Removing Options ...

Page 52: ...ble below lists the functions of the main system board jumpers Each jumper controls two functions To locate these jumpers see the main system board map on page 4 4 Main system board jumper settings Installing and Removing Options 4 5 ...

Page 53: ...t in excess of the limits listed on page A 6 Follow these steps to install an expansion board in your system Note If you are installing a video expansion board containing a secondary controller it must be an MDA or CGA card with no BIOS You must use the computer s built in VGA controller as the primary controller 1 Remove the computer s cover see page 4 2 2 Remove the retaining screw and the expan...

Page 54: ...To remove an expansion slot cover on the side of the riser card nearest the power supply you must first remove the expansion slot retaining bracket as shown below Installing and Removing Options 4 7 ...

Page 55: ...age its circuitry 4 Set any jumpers or switches on the board according to the manufacturer s instructions 5 Hold the board by its top edge or upper corners and position it as shown below If you are installing a full length board align it with the board guides inside the computer s front panel Then firmly press the board into the expansion slot connector on the riser card board guides 4 8 Installin...

Page 56: ...n page 4 7 8 Connect any internal cables to the board if necessary 9 Replace the computer s cover 10 See Post installation Setup on page 4 17 for instructions on configuring your system with the new expansion board Removing an Expansion Board Follow the steps below to remove an expansion board from your system Caution Be careful not to conduct static electricity as you handle the expansion board o...

Page 57: ... the retaining screw Caution You must install an expansion slot cover on any vacant expansion slots to maintain the electromagnetic emissions and cooling characteristics of the system 9 If you removed the expansion slot retaining bracket in order to remove the board reinstall the bracket and secure it with the retaining screw Refer to the illustration on page 4 7 10 See Post installation Setup on ...

Page 58: ... 0 and two 8MB SIMMs in Bank 1 The SIMMs you install must be 32 or 36 bit 72 pin 70ns tin plated fast page mode parity no parity type You can install faster SIMMs but they will not improve system performance The table below lists the 16MB and 32MB SIMMs approved for use in your system You can install these SIMMs or their equivalents The table below lists possible combinations of SIMMs you can inst...

Page 59: ...SIMM configurations continued 4 12 Installing and Removing Options ...

Page 60: ... map on page 4 4 Hold the SIMM only by its edges and remove it from its anti static package You install SIMMs in Bank 0 first sockets J4H1 and J4H2 and then install them in Bank 1 sockets J4Gl and J4Fl Position the SIMM at the angle shown below with the notched edge of the SIMM facing the computer s back panel Insert the SIMM firmly into the socket then rotate it down toward the main system board ...

Page 61: ...ver 11 See Post installation Setup on page 4 17 for instructions on configuring your new memory Removing SlMMs To remove a SIMM do the following 1 Remove the computer s cover see page 4 2 2 Remove any expansion boards that block your access to the SIMM sockets See page 4 9 for instructions 3 Remove the 3 5 inch drive carrier so you can access the SIMM sockets See the instructions in Chapter 5 4 Lo...

Page 62: ...lutions up to 1024 x 768 in 256 colors You can install an additional 1MB of VRAM to increase the maximum resolution to 1280 x 1024 in 256 colors See Chapter 6 for a list of all supported video modes The additional VRAM plugs into eight VRAM sockets on the main system board Ul0Cl Ul0B5 Ul0B4 Ul0B3 Ul0B2 Ul0Bl Ul0A2 and Ul0Al Each socket holds a 256KBx 4 60ns fast page mode ZIP VRAM You must fill al...

Page 63: ...notch in the silkscreening on the main system board but it may be difficult to see orientation dot notch in silkscreening 6 Align the pins on the VRAM with the holes in the socket and press in the VRAM Be careful not to bend the pins 7 Repeat steps 4 through 6 to install the remaining seven VRAMs in sockets Ul0B5 Ul0B4 Ul0B3 Ul0B2 Ul0Bl Ul0A2 and Ul0Al 8 Replace any expansion boards you removed se...

Page 64: ...sure to remove all of the VRAMs Replace any expansion boards you removed see page 4 6 Replace the computer s cover See Post installation Setup below for instructions on configuring your new VRAM Post insfallation Setup After you install or remove options such as memory modules VRAM chips or disk drives you must run the Setup program to update the computer s configuration See Chapter 2 for instruct...

Page 65: ...he 5 25 inch drive bay you can install up to two 5 25 inch devices or 3 5 inch devices with 5 25 inch mounting frames installed on them This bay can hold hard disk drives or externally accessible drives such as diskette drives tape drives CD ROM drives or optical drives To install or remove a drive first remove the computer s cover as described in Chapter 4 Then follow the appropriate instructions...

Page 66: ...Disk Drive Jumpers Before you install any IDE hard disk drives you need to check or change the settings of the drive s jumpers to be sure they are set correctly for your drive configuration The table below lists the jumper settings for high capacity optional EPSON hard disk drives If your drive is not listed check the documentation that came with it or call the manufacturer for the jumper settings...

Page 67: ... fit However if you are installing a 3 5 inch drive in the 5 25 inch drive bay leave the mounting frames on the drive Follow these steps to remove a drive s mounting frames 1 On your drive there may be a plastic guiderail and metal grounding plate attached to one of the mounting frames If so remove the screws securing them to the mounting frame and remove the guiderail and grounding plate guiderai...

Page 68: ...ng 0 Install or remove any 3 5 inch drives in the carrier 0 Install or remove any drives in the 5 25 inch drive bay 0 Install or remove SIMMs on the main system board beneath the carrier Follow these steps to remove the drive carrier 1 Remove the computer s cover see Chapter 4 2 Remove any expansion boards installed in the computer See Chapter 4 for instructions 3 Disconnect the drive and power ca...

Page 69: ...ximately 45 degree angle If you are going to install a drive in the 3 5 inch drive carrier see page 5 7 if you are going to remove a 3 5 inch drive see page 5 8 If you removed the carrier to install or remove a 5 25 inch drive return to the instructions you have been following If you removed the carrier to install or remove SIMMs see Chapter 4 for additional instructions Installing and Removing Dr...

Page 70: ...oles on top of the 5 25 inch drive bay and the side of the riser board brace as shown in the previous illustration Then secure the carrier with the retaining screws 4 Reconnect the drive and power cables to the 3 5 inch drive s If you removed a drive that you are not replacing in the computer and it is the only drive on its drive cable disconnect the drive cable from its main system board connecto...

Page 71: ...of the drive carrier and the drive s connectors face the back Then slide the drive into the carrier 3 Install the four screws that came with the drive to secure it to the drive carrier If you are installing a drive in the lower drive carrier bay you can install the screws on the bottom of the carrier or at the sides 4 Follow the instructions on page 5 6 to reinstall the drive carrier in the comput...

Page 72: ... be secured with four instead of the sides a drive in the lower carrier bay it may screws on the bottom of the carrier 3 Slide the drive out of the carrier If you are removing the diskette drive that came with your computer you may need to pull firmly because the drive fits snugly in the carrier 4 When you finish removing or installing drives in the carrier see page 5 6 for instructions on reinsta...

Page 73: ...r stores or through computer magazines Follow these steps to install a 5 25 inch drive 1 Remove the computer s cover see Chapter 4 2 Follow the instructions on page 5 4 to remove the 3 5 inch drive carrier from the computer 3 To remove the computer s front bezel locate the retaining clips inside the computer s front metal panel Press the top clip down and the bottom clip up to remove one side of t...

Page 74: ... tabs from the slots in the computer case Save the plate for future use in case you remove the drive later metal plate 6 Set any jumpers or switches if required on the drive you are installing according to the manufacturer s instructions 7 Slide the drive into the front of the bay Adjust its position so the front of the drive either protrudes from the computer s front panel for externally accessib...

Page 75: ...ch assembly to access the holes Remove the screw securing the switch s grounding wire Then lift up the back of the power switch bracket and push the power switch assembly from the front of the computer toward the back power switch bracket 9 Secure the drive with the four retaining screws that came with it Installing and Removing Drives 5 11 ...

Page 76: ...sure to align pin 1 on the cable with pin 1 on the board Some drives require cabling between the drive and an expansion board If your drive requires this you need to route the cable over the top of the riser card 12 Connect the appropriate power supply connector to the drive 13 If you secured the drive in the upper bay using the holes that are the closest to the front of the computer you must rein...

Page 77: ... remove the computer s front bezel locate the retaining clips inside the computer s front metal panel Press the top clip down and the bottom clip up to remove one side of the bezel Then repeat this step for the other side The bezel will still be connected to the computer by the LED cables so carefully lay the bezel next to the computer bezel clips filler panel clips filler panel clips 4 Disconnect...

Page 78: ... a safe place 7 If you removed an externally accessible drive you need to replace the front bezel filler panel for that drive slot Press the filler panel into the front of the slot until the four retaining clips click into place 8 If you removed an externally accessible drive you also need to replace the metal plate covering the front of the selected drive slot For the top plate insert the tab on ...

Page 79: ...ottom of the hole Secure the switch and its grounding wire with the retaining screw See the illustration on page 5 14 10 To install the computer s front bezel align the retaining clips inside each side of the bezel with the slots in each side of the computer s front panel Be sure the LED cables on the left side of the front panel fit inside the front bezel Then press in on the bezel until the reta...

Page 80: ... more It supports up to 2MB of video memory and is 100 VGA VESA and IBM 8514 A register level compatible Your computer comes with a Mach32 driver installation program that you can use to install the following programs 0 Mach32 drivers 0 Microsoft Windows drivers and the FlexDesk utility 0 8514 AI graphics adapter interface You can also use the Mach32 installation program to run diagnostics on the ...

Page 81: ...ndependent of the refresh rate The refresh rate depends on the monitor type you selected in Setup and the capabilities of your monitor See Chapter 2 for information about Setup and see your monitor manual for information about its refresh rate s Supported Video Modes The table below lists the modes supported by your system 6 2 Using the Video Utilities ...

Page 82: ...Using the Video Utilities 6 3 ...

Page 83: ... by the Mach 32 accelerator Some monitors are listed twice because the manufacturer may have released an upgraded version of a monitor that supports higher refresh rates Use the entry that matches the information in the documentation for your monitor 6 4 Using the Video Utilities ...

Page 84: ...s characteristics match one of the listed types If so select that type when you use the Mach 32 installation program If you have an EPSON monitor see the second table for information on the monitor type you should select Mach 32 monitor list Interlaced Using the Video Utilities 6 5 ...

Page 85: ...h32 lnstallation Program You may not need to run the Mach32 installation program if your video configuration matches the program s default settings Check the table below and your monitor documentation to see if the default settings for the amount of video memory installed in your computer match your video configuration 6 6 Using the Video Utilities ...

Page 86: ...to 2EF Check to be sure no LAN boards scanner boards or other adapters are using the upper memory addresses between C000 and C7FF Make a note of the amount of system memory currently installed in your system Remove all commands to load memory manager device drivers from your CONFIG SYS file until you have installed all the video device drivers Starting the Mach 32 lnstallation Program Follow these...

Page 87: ...dapter s configuration information The keys you can use as you run the program are listed at the bottom of the screen The available key functions change throughout the program so check the listed keys before you perform any operations Setting the Power Up Configuration Select the first option on the Main Selection Menu Set Power Up Configuration This option informs your graphics accelerator of the...

Page 88: ...our monitor documentation to see if its characteristics match one of the listed types If so select that type and go to step 3 If your monitor does not match any of these types you can set up a custom monitor Go to step 2 2 Select Custom from the monitor list You see a list of resolutions You need to select the correct refresh rate in Hertz that your monitor uses for each of the resolutions Check y...

Page 89: ...0 4 The VGA Memory Size option sets the amount of video memory made available to VGA and Super VGA applications VGA drivers and VESA drivers may restrict the resolution and color depth if you do not allocate enough video memory When the Mach32 accelerator is running in accelerated modes most Mach32 drivers override this setting to ensure that enough video memory is available If you have 1MB of vid...

Page 90: ...gram When you see the Mach32 installation program s Main Selection Menu select Test Graphics Adapter You see a list of tests you can run Follow the instructions on the screen to run the tests and verify that your adapter is operating correctly Installing the Video Adapter Utilities After you have configured and tested the graphics adapter you can install the Mach32 video adapter drivers and utilit...

Page 91: ...escribed on page 6 7 if you have not already done so When you see the Main Selection Menu select Install Device Drivers Follow the instructions on the screen to install the drivers on your computer Now start Windows The program uses the 640 x 480 256 color video driver when you start it the first time To select a different resolution use the FlexDesk utility FlexDesk is a Mach32 utility that you i...

Page 92: ...Help Advanced DeskScan Crystal and Video The sections below describe the FlexDesk options Use the Help function within FlexDesk for additional information Screen Use the Screen box to select the screen resolution the total number of pixels displayed on the screen Generally you should select the highest resolution your monitor supports Note If you will use one of the high resolution Mach32 drivers ...

Page 93: ... return to the FlexDesk control panel Cancel Discard the options you have selected and restore the previous settings Defaulfs Set Screen and Colors to their default settings Screen 640 x 480 Colors 256 Help Display on line help Advanced See Advanced Settings below DeskScan DeskScan allows you to set up keyboard control of virtual desktop panning and also allows zooming a feature not accessible wit...

Page 94: ... you selected for the function This enables you to avoid conflicts with applications that may use the primary keys Crystal The Crystal anti aliased fonts are available only in 256 color modes If you installed AT1 GSFONTS these fonts are used If you did not install AT1 GSFONTS the system will use the installed TrueType fonts Turn off the Crystal fonts if you are not going to use them If you turn th...

Page 95: ...he current resolution You cannot specify a resolution that exceeds the current desktop size This feature provides expanded workspace on your screen if your system has limited memory or your monitor cannot display the resolution you want You can pan vertically and horizontally across the virtual desktop by moving the mouse to the extreme edges of the screen 16 BPP This feature is available only whe...

Page 96: ...ause these are logical dots the effect differs depending on your screen size The options are 0 Small Desktop Large Font 96 LDPI 0 Large Desktop Small Font 120 LDPI 0 DTP desktop publishing 128 LDPI 2 56 Color Palette This feature is available only when you select 256 color mode from the Colors box You can use this feature to create your own Windows color palette Note Windows runs faster when the p...

Page 97: ...pter Interface those which access the 85141 A through the Adapter Interface or AI A direct to register driver writes directly to the registers of the 85141 A Examples of such programs are Microsoft Windows OS 2 Presentation Manager and AutoCAD If you followed the driver installation instructions in this chapter these programs will run without any further steps However many programs access the grap...

Page 98: ...ation that needs the Adapter Interface will ask for a TSR terminate and stay resident program called HDILOAD EXE You can use the Mach32 installation program to install the Adapter Interface TSR as described on page 6 7 When you see the Main Selection Menu select Install Adapter Interface Certain applications require that the AI reside in a directory called HDIPCDOS so you should accept the destina...

Page 99: ...r its system BIOS version number its configuration including the type of disk drives monitor and expansion boards and the names and version numbers of any software programs you are using Use these guidelines to locate information about your system Serial number System BIOS version System configuration MS DOS version Look on the back panel of the computer to find the serial number Restart your syst...

Page 100: ...can check your software manual CONFIG SYS At the MS DOS prompt type TYPE c C O N F I G S Y S and press Enter to see a listing of your CONFIG SYS file which contains your system configuration commands AUTOEXEC BAT At the MS DOS prompt type TYPE C A U T O E X E C B A T and press Enter to see a listing of your AUTOEXEC BAT file which contains your system startup commands 7 2 Troubleshooting ...

Page 101: ...ror and Information Messages This section lists the beep codes error messages and ISA nonmaskable interrupt NMI messages that you might see or hear when you start the system Beep Codes Troubleshooting 7 3 ...

Page 102: ...Error Messages 7 4 Troubleshooting ...

Page 103: ...Troubleshooting 7 5 ...

Page 104: ...xternal devices from the system except for the keyboard and the video display 2 Make sure the system is plugged into a properly grounded power outlet 3 Make sure your keyboard and monitor are securely connected to the system Turn on the monitor and turn up its brightness and contrast controls to at least two thirds of the maximum refer to the documentation supplied with the monitor 7 6 Troubleshoo...

Page 105: ...ipheral devices Note During the memory test the computer displays the amount of memory it has tested Depending on the amount of memory installed the self test can take up to 60 seconds to complete If you do not want to wait for the memory test to complete you can terminate it after it starts by pressing ESC The computer does not perform a memory test after you have pressed Ctrl Alt Del One of the ...

Page 106: ...at lnitial System Start up Problems that occur at initial start up are usually caused by incorrect installation or configuration Hardware failure is a less frequent cause Check the following conditions 0 Are all cables correctly connected and secured 0 Are the configuration settings correct in Setup See Chapter 2 0 Are all the drivers properly installed 0 Are all the jumpers on the main system boa...

Page 107: ...tem was Running Correctly After the system hardware and software have been running correctly problems often indicate equipment failure Go through the following checklist to see if you can easily correct the situation 0 If you are running the software from a diskette try using a new copy 0 If you are running the software from a hard disk try running it from a diskette If the software runs correctly...

Page 108: ...he heads of the disk drive to contact the disk This can corrupt or destroy data files If you are experiencing voltage spikes on the power line install a surge suppressor between the electrical outlet and the system power cord Try reseating the SIMMs See Chapter 4 Problems Running New Application Software Problems that occur when you run new application software are usually related to the software ...

Page 109: ...e software correctly installed Were all necessary procedures followed and files installed 0 Are the correct device drivers installed 0 Are the correct video drivers installed 0 Is the software correctly configured for the system 0 Are you using the software correctly 0 Is the software infected with a virus Run a virus detection program on your system to test both your hard disk s and the software ...

Page 110: ...Make sure the software is properly configured for the system Refer to the software documentation for information Try a different copy of the software to see if the problem is with the copy you are using Try running the software at a different speed See Chapter 3 If other software runs correctly on the system contact the vendor of the software that fails If you check all of the above with no succes...

Page 111: ...son for example the time of day develops an error the backup buttery may no longer have enough power to maintain the settings Diskette drive Make sure the power and signal cables for the drive access light does are properly installed not go on when a diskette drive is in Check that the drive is properly configured and use or is tested by enabled in Setup the self test Hard disk drive Make sure the...

Page 112: ...7 14 Troubleshooting ...

Page 113: ... for compatibility speed selection through Setup program or keyboard commands 8MB standard memory on two 4MB SIMMs expandable to 128MB using lMB 2MB 4MB SMB 16MB and 32MB SIMMs SIMMs must be 32 bit or 36 bit 72 pin 70ns or faster tin plated fast page mode parity no parity type see page 4 11 for a list of approved SIMMs Built in 16KB of internal write back cache in the Pentium microprocessor 256KB ...

Page 114: ...56KB x 4 60ns ZIP VRAMs on the main system board to provide resolutions up to 1280 x 1024 in 256 colors Shadow RAM Supports shadowing of system and video BIOS ROM and ROM located on expansion board adapters into RAM Clock calendar Real time clock calendar and 128 byte CMOS RAM 114 bytes for general purpose non volatile CMOS RAM and 14 bytes for clock and control registers on socketed DS12887 devic...

Page 115: ...drive and one tape drive 16 byte data FIFO first in first out with 2 88MB diskette drive support Hard disk SMC FDC37C665 super I O controller with interface on the main system board controls up to two IDE hard disk drives BIOS provides hard disk auto sensing function Parallel port SMC FDC37C665 super I O controller provides bidirectional functions and multiple modes standard IBM and Centronics com...

Page 116: ...mpatible keyboard port with 6 pin mini DIN connector Mouse PSI 2 compatible mouse port with 6 pin mini DIN connector Erpansion slots Five expansion slots on expansion board riser card one full length 16 bit ISA slot two half length 16 bit ISA slots one full length PC1 slot and one half length PC1 slot Mass Storage Internal bays one 3 5 inch one inch high bay for the standard diskette drive and one...

Page 117: ...e by pressing Fl during boot Physical Characteristics Power Supply Type 145 Watt switchable voltage maximum power dissipation 120 Watts Input ranges 90 to 135 VAC and 180 to 265 VAC 50 60 Hz A C input current ACpower outlet Cables 5 0 Amps at 90 to 135 VAC 3 0 Amps at 180 to 265 VAC 2 0 Amps maximum for 100 to 120 VAC 1 Amp maximum for 200 to 240 VAC Two to main system board four to mass storage d...

Page 118: ...DC output Power consumption Expansion board power limits Caution To avoid damage to the system board or power supply do not exceed a total of 145 Watts power draw A 6 Specifications ...

Page 119: ...re 2 2 3 12 and 4 01 Novell NetWare Lite 1 1 IBM OS 2 2 1 SCO UNIX release 3 2 version 4 2 SCO Open Desktop 3 0 Microsoft Windows 3 0 and 3 1 Microsoft Windows for WorkGroups 3 11 Microsoft Windows NT 3 1 NextStep version 3 2 LAN Manager Your system has also received Novell s Yes NetWare tested and approved certification as a workstation and file server As new environments become available these a...

Page 120: ... and Mouse 101 or 102 key USA keyboard 102 key International keyboard 6 pin PSI 2 type mouse Mass storage devices 5 25 inch and 3 5 inch diskette drives Hard disk drives in various capacities Printers 9 pin and 24 pin dot matrix printers Laser printers Ink jet printers Scanners Miscellaneous High performance video adapters CD ROM drives Magneto optical drives SCSI adapters scanners and drives PCMC...

Page 121: ...System Memory Map Specifications A 9 ...

Page 122: ...System l O Addresses A 10 Specifications ...

Page 123: ...System 170 addresses continued System Board Interrupts Specifications A 11 ...

Page 124: ...ard interrupts continued DMA Channels Safety Compliance This equipment meets or exceeds requirements for safety in the US UL 1950 1st Edition Canada CSA 950 and Europe TUV to EN60950 IEC 950 A 12 Specifications ...

Page 125: ...Connector Pin Assignments Parallel port connector J13C1 Serialport connectors J13E1 J13F1 Auxiliary 3 3v power connector JPH1 Specifications A 13 ...

Page 126: ...Primary power connector J1H1 Diskette drive connector JBJ1 A 14 Specifications ...

Page 127: ...AT IDE hard disk drive connector JBJ2 Speaker connector JlFl Specifications A 15 ...

Page 128: ...Auxiliary 2 V front fan connector J3A1 ISA expansion board connectors A 16 Specifications ...

Page 129: ...ISA expansion board connectors continued Specifications A 17 ...

Page 130: ...PCI expansion board connectors A 18 Specifications ...

Page 131: ...Mouse and keyboard connectors J13G1 and J13H5 Reset connector JlF2 Power LED connector J1F3 Hard disk drive LED connector J1G1 Turbo LED connector JlHl Specifications A 19 ...

Page 132: ...video monitor port connector J13A1 VESA feature connector J10A1 A 20 Specifications ...

Page 133: ...inch 5 8 installing 5 25 inch 5 10 14 removing 3 5 inch 5 9 removing 5 25 inch 5 14 16 type setting 2 5 DMA channels A 12 Drive bay s Intro 2 Intro 4 A 4 carrier Intro 2 5 5 7 A 4 mounting frames 5 34 E Environmental conditions l l 2 A 6 EPSON Connection Intro 7 3 5 Error messages 2 2 7 3 5 Expansion boards Intro 5 4 6 10 A 6 Expansion slots Intro l 1 6 4 6 10 A 4 F Flash EEPROM Intro l Intro 4 5 ...

Page 134: ... assignments A 13 20 Port s keyboard Intro 2 1 6 A 4 mouse Intro 2 1 6 A 4 parallel Intro 2 l 6 2 12 A 34 serial Intro 2 l 6 2 12 A 34 VGA Intro l 1 6 A 4 Post installation setup 4 17 Power consumption A 6 cord l 34 expansion board limits A 6 supply Intro 24 1 2 A 5 6 voltage selector switch Intro 2 3 1 6 A 5 Power on selftest l 7 2 2 7 3 6 Press Fl message display option 2 7 Processor speed 2 8 3...

Page 135: ...troller Intro l 2 11 A 3 System BIOS Intro l Intro 4 5 2 1 2 13 3 5 8 A 2 System boot options 2 7 8 T Technical assistance Intro 74 3 5 7 l 2 Time setting 2 5 Troubleshooting 7 1 14 Typematic rate 2 7 U Upgrading BIOS 3 5 8 V VESA connector Intro 2 Intro 4 A 4 VGA port Intro l 1 6 A 4 Video adapter interface 6 17 18 controller Intro l 6 1 18 A 3 diagnostics 6 10 drivers and utilities Intro 2 Intro...

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