Problem
Action
Failed to create an image file via the
Express Scan Manager.
Ensure that there is sufficient space in your hard disk.
Uninstall the Express Scan Manager on your computer and then reinstall it.
Failed to initialize the Express Scan
Manager.
Uninstall the Express Scan Manager on your computer and then reinstall it.
Failed to execute the Express Scan
Manager.
Uninstall the Express Scan Manager on your computer and then reinstall it.
An unexpected error occurred on the
Express Scan Manager.
Uninstall the Express Scan Manager on your computer and then reinstall it.
Other Problems
Problem
Action
Condensation has occurred inside the
printer.
This usually occurs within several hours after you heat the room in winter. This also
occurs when the printer is operating in a location where relative humidity reaches
85% or more. Adjust the humidity or relocate the printer to an appropriate
environment.
No file is displayed on the LCD panel
when you are selecting a file for Print
from USB Memory feature.
Confirm that there are files with the supported file formats (PDF, TIFF, or JPEG) in the
USB storage device.
If the target file is in a deep hierarchy in the USB storage device, move the file to the
root directory in the USB storage device with your computer.
Shorten the target file name in the USB storage device with your computer, and try
printing again.
Understanding Printer Messages
The printer LCD panel displays messages describing the current state of the printer and indicates
possible printer problems you must resolve. This section describes error codes included in the
messages, their meanings, and how to clear the messages.
Important:
When an error message is displayed, the print data remaining on the printer and the information
accumulated in the memory of the printer are not secured.
Epson AcuLaser MX14 Series User’s Guide
Troubleshooting
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