Jam Problems
Misfeed jam
Problem
Action
Print media misfeeds occur.
Remove the paper from the PSI, and then ensure that the paper is properly inserted
in the MPF.
Depending on the print media you use, take any of the following actions:
❏
For thick paper, use the one that is 163 gsm or less.
❏
For postcard, the one up to 190 gsm is available.
❏
For thin paper, use the one that is 60 gsm or more.
❏
For the envelope, ensure that it is properly loaded in the MPF or the PSI as
instructed in “Loading Envelope in the Multipurpose Feeder (MPF)” on page 80
or in “Loading Envelope in the Priority Sheet Inserter (PSI)” on page 87.
If the envelope is deformed, correct it or use another envelope.
If performing manual duplex printing, ensure that the print media is not curled.
Fan the print media.
If the print media is damp, turn over the print media.
If the problem continues, use print media that is not damp.
Note:
If the problem continues even though you have taken suggested actions described above, contact the
Epson local representative office or an authorised dealer.
Multi-feed jam
Problem
Action
Print media multiple feeds occur.
Remove the paper from the PSI, and then ensure that the paper is inserted properly
in the MPF.
If the print media is damp, use print media that is not damp.
Fan the print media.
(Epson AcuLaser MX14NF Only)
A document jam occurs in the ADF if
scanning of multiple-sheet document
is cancelled while scanning is in
progress.
Clear the jam.
See Also:
“Clearing Paper Jams From the ADF (Epson AcuLaser MX14NF)” on page 256
Epson AcuLaser MX14 Series User’s Guide
Troubleshooting
267
