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Epson AcuLaser M8000 Series, User Manual

The Epson AcuLaser M8000 Series offers high-quality printing solutions for businesses. With its user-friendly interface, this advanced printer ensures efficient operations. To make the best use of its features, don't forget to download the free user manual from manualshive.com to unleash this printer's full potential.

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Note:

❏

For Windows 2000, if the Digital Signature Not Found dialog box appears during the installation
process, click 

Yes

. If you click 

No

, you will have to install the printer software again.

❏

For Windows Vista, Vista x64, XP, XP x64, Server 2003, or Server 2003 x64, if the Software
Installation dialog box appears during the installation process, click 

Continue Anyway

. If you click

STOP Installation

, you will have to install the printer software again.

❏

For Windows Server 2008 or Server 2008 x64, if the Windows Security dialog box appears during
the installation process, click 

Install this driver software anyway

. If you click 

Don’t install this

driver software

, you will have to install the printer software again.

Status and Error Messages

You can see the printer’s status and error messages on the LCD panel. For more information, see
“Status and Error Messages” on page 92.

Canceling Printing

Press the 

+

 

Cancel Job

 button on the printer’s control panel.

To cancel a print job before it is sent from your computer, see “Cancelling a Print Job” on page 43.

Printing in the PostScript 3 Mode Problems

The problems listed in this section are those that you may encounter when printing with the PostScript
driver. All procedural instructions refer to the PostScript printer driver.

EPSON AcuLaser M8000 Series     User's Guide

Troubleshooting     

198

Summary of Contents for AcuLaser M8000 Series

Page 1: ...User s Guide NPD3936 00 EN ...

Page 2: ...ghts reserved A part of the ICC Profile contained within this product was created by Gretag Macbeth ProfileMaker Gretag Macbeth is the registered trademark of Gretag Macbeth Holding AG Logo ProfileMaker is a trademark of LOGO GmbH IBM and PS 2 are registered trademarks of International Business Machines Corporation Microsoft Windows and Windows Vista are registered trademarks of Microsoft Corporat...

Page 3: ...en AG Wingdings is a registered trademark of Microsoft Corporation in the United States and other countries Marigold is a trademark of Arthur Baker and may be registered in some jurisdictions Antique Olive is a trademark of Marcel Olive and may be registered in certain jurisdictions HP and HP LaserJet are registered trademarks of the Hewlett Packard Company PCL is a registered trademark of Hewlett...

Page 4: ...erprise x64 Edition and Windows Vista Business x64 Edition Windows XP refers to Windows XP Home Edition and Windows XP Professional Windows XP x64 refers to Windows XP Professional x64 Edition Windows 2000 refers to Windows 2000 Professional WindowsServer2008referstoWindowsServer2008StandardEditionandWindowsServer2008EnterpriseEdition Windows Server 2008 x64 refers to Windows Server 2008 x64 Stand...

Page 5: ... radiation 21 Ozone safety 21 Chapter 1 Getting to Know Your Printer Printer Parts 23 Front view 23 Rear view 24 Inside the printer 25 Control panel 25 Options and Consumable Products 26 Options 26 Consumable products 27 Where to Find Information 27 Printer Features 28 Large paper input output capacity 28 Sort function 28 Security printing 29 Chapter 2 Printing Tasks Loading Paper into Your Printe...

Page 6: ... 48 Output settings 49 Modifying the print layout 50 Resizing printouts 51 Printing watermarks 52 Printing headers and footers 54 Printing with an overlay 55 Printing with an overlay with the storage 58 Printing the copy protected document 60 Printing Web Pages to Fit Your Paper Size 61 Using the Reserve Job Function 62 Sending the print job 62 Chapter 3 Using the Control Panel Using the Control P...

Page 7: ...ing and Deleting Reserve Job Data 104 Using the Quick Print Job Menu 104 Using the Confidential Job Menu 105 Printing a Configuration Status Sheet 105 Canceling Printing 106 Using the Cancel Job button 106 Using the Reset menu 107 Chapter 4 Installing Options Optional Paper Cassette Unit 108 Handling precautions 108 Installing the optional paper cassette unit 108 Removing the optional paper casset...

Page 8: ...g and Transporting the Printer Cleaning the Printer 148 Cleaning the pickup roller 149 Transporting the Printer 153 For long distances 153 For short distances 154 Chapter 7 Troubleshooting Clearing Jammed Paper 156 Precautions for clearing jammed paper 156 Paper Jam A Cover A 157 Paper Jam B A Cover B or A 161 Paper Jam MP A MP tray or Cover A 168 Paper Jam C1 A Paper Jam C2 A Paper Jam C3 A Paper...

Page 9: ...ges 191 Areas are missing in the printed image 191 Completely blank pages are output 192 The printed image is light or faint 192 The non printed side of the page is dirty 193 Print quality decreased 193 Memory Problems 194 Insufficient memory for current task 194 Insufficient memory to print all copies 194 Paper Handling Problems 194 Paper does not feed properly 194 Paper cannot be output to the S...

Page 10: ...driver 202 The printer does not start manual duplex printing only for Epson PCL6 printer driver 202 The font on the printout is different from that on the screen 203 The edges of texts and or images are not smooth only for Epson PCL6 printer driver 203 Cannot print from Citrix Presentation Server 4 5 only for Epson PCL6 printer driver 203 Chapter 8 About the Printer Software for Windows Using the ...

Page 11: ...osh 221 Installing the PostScript printer driver 221 Selecting the printer 222 Accessing the PostScript printer driver 224 Chapter 10 About the PCL Printer Driver About the PCL Mode 226 Hardware requirements 226 System requirements only for Epson PCL6 printer driver 226 Using the PCL6 Printer Driver Only for Epson PCL6 Printer Driver 227 Installing the PCL6 printer driver 227 Accessing the PCL6 pr...

Page 12: ...e To Get Help Contacting Customer Support 237 Before Contacting Epson 237 Help for Users in Europe 237 Help for Users in Australia 237 Help for Users in Singapore 238 Help for Users in Thailand 239 Help for Users in Vietnam 239 Help for Users in Indonesia 239 Help for Users in Hong Kong 241 Help for Users in Malaysia 241 Help for Users in India 242 Help for Users in the Philippines 243 Index EPSON...

Page 13: ...on of your printer Important Safety Instructions Setting up the printer Because the printer weighs approximately 25 kg 55 lb with consumable products installed one person should not lift or carry it Two people should carry the printer lifting it by the correct positions as shown below If you are unable to insert the AC plug into the electrical outlet contact an electrician EPSON AcuLaser M8000 Ser...

Page 14: ...the electrical outlet Do not handle the plug with wet hands Unplug this printer from the wall outlet and refer servicing to a qualified service representative under the following conditions A When the power cord or plug is damaged or frayed B If liquid has been spilled into it C If it has been exposed to rain or water D If it does not operate normally when the operating instructions are followed A...

Page 15: ...ted by the cable When you use optional paper cassette units be sure to install the stabilizers which come with the optional paper cassette unit to the bottom See Installing the optional paper cassette unit on page 108 for instructions on how to install the stabilizers Earth leakage circuit protector The printer has an earth leakage circuit protector on its back If any earth leakage occurs on the p...

Page 16: ...rcuit breaker switch back to ON a circuit breaker switch b test button If you notice anything unusual contact your local Epson dealer or representative EPSON AcuLaser M8000 Series User s Guide Safety Instructions 16 ...

Page 17: ...0 cm d 76 cm e 20 cm To install and use any of the following options you will need the indicated amount of additional space The 500 Sheet Universal Paper Cassette Unit adds 9 3 cm to the bottom of the printer The A4 Stacker adds 13 2 cm to the top of the printer The Duplex Unit adds 8 9 cm to the back of the printer In addition to space considerations always heed the following precautions when fin...

Page 18: ...ther similar surface or in a built in installation unless proper ventilation is provided Keep the entire computer and printer system away from potential sources of interference such as loudspeakers or the base units of cordless telephones Leave adequate room around the printer to allow for sufficient ventilation Using the printer Be careful not to touch the fuser which is marked CAUTION HIGH TEMPE...

Page 19: ... repair by a qualified service representative Do not turn off the printer After turning on the printer wait until Ready appears on the LCD panel While the Ready light is flashing While the Data light is on or flashing While printing The printer has an earth leakage circuit protector on its back Be sure to ground the printer Avoid touching the components inside the printer unless instructed to do s...

Page 20: ...vironment to prevent damage from condensation Togetthebestprintquality donotstoretheimagingcartridgeinanareasubjecttodirectsunlight dust salty air or corrosive gases such as ammonia Avoid locations subject to extreme or rapid changes in temperature or humidity When removing the imaging cartridge do not expose it to sunlight at all and avoid exposing it to room light for more than five minutes The ...

Page 21: ...aser beam inside the printer head unit The printer head unit is NOT A SERVICE ITEM therefore the printer head unit should not be opened under any circumstances An additional laser warning label is affixed to the inside of the printer Ozone safety Ozone emission Ozone gas is generated by laser printers as a by product of the printing process Ozone is produced only when the printer is printing Ozone...

Page 22: ...ilation Long continuous printing together with any of the above Printer location The printer should be located so that the exhaust gases and heat generated are Not blown directly into the user s face Vented directly out of the building whenever possible EPSON AcuLaser M8000 Series User s Guide Safety Instructions 22 ...

Page 23: ...rinter Parts Front view a face down tray b top cover c control panel d right side cover e paper indicator f standard lower paper cassette g power switch h paper support EPSON AcuLaser M8000 Series User s Guide Getting to Know Your Printer 23 ...

Page 24: ...er d AC inlet e circuit breaker switch f lower option cover g parallel interface connector h USB interface connector i Type B interface card slot cover j Ethernet interface connector EPSON AcuLaser M8000 Series User s Guide Getting to Know Your Printer 24 ...

Page 25: ...Inside the printer a imaging cartridge b cover A c MP tray d tray paper size switch Control panel EPSON AcuLaser M8000 Series User s Guide Getting to Know Your Printer 25 ...

Page 26: ...error light is flashing pressing this button clears the error and switches the printer to ready status f Error light Orange On or flashes when an error has occurred g h i j k Right button Down button Left button OK button Up button Use these buttons to access the control panel menus where you can make printer settings and check the status of consumable products For instructions on how to use these...

Page 27: ... standard 64 MB RAM DIMM and two optional 256 MB RAM DIMMs Note Make sure that the DIMM you purchase is compatible with Epson products For details contact the store where you purchased this printer or an Epson qualified service representative Consumable products The life of the following consumable products is monitored by the printer The printer lets you know when replacements are needed Product ...

Page 28: ...elp for detailed information and instructions on the printer software that controls your printer Online help is automatically installed when you install the printer software Printer Features Large paper input output capacity Paper input capacity can be increased from 650 sheets MP tray 150 sheets and standard lower paper cassette 500 sheets up to 2150 sheets by adding three 500 Sheet Universal Pap...

Page 29: ...y and print them later directly from the printer s control panel You can also print a document as a copy protected document The printer can encrypt print data using the SSL Secure Sockets Layer protocol to protect confidential information on the network EPSON AcuLaser M8000 Series User s Guide Getting to Know Your Printer 29 ...

Page 30: ...the paper types and sizes see Paper on page 229 c Caution Do not let the paper s edge slide across your skin because the edge of the paper may cut you MP tray The MP tray Multi purpose tray is the paper source that is available for various types of paper such as labels envelopes thick paper and transparencies Note To load envelopes see Envelopes on page 40 1 Open the MP tray EPSON AcuLaser M8000 S...

Page 31: ...uides to accommodate the paper you are loading Note When the loading paper size is bigger than B4 open the extension tray on the MP tray to accommodate the paper EPSON AcuLaser M8000 Series User s Guide Printing Tasks 31 ...

Page 32: ...e desired paper with the printable surface facing up Then slide the paper guides to get a snug fit Note Make sure that you do not load paper beyond the limit mark EPSON AcuLaser M8000 Series User s Guide Printing Tasks 32 ...

Page 33: ...ils see Tray Menu on page 69 If the tray paper size switch is set to set the MP Tray Size setting on the control panel to match the size of the loaded paper For details see Tray Menu on page 69 Standard lower paper cassette This cassette gives you a second paper source in addition to the MP tray 1 Pull out the paper cassette EPSON AcuLaser M8000 Series User s Guide Printing Tasks 33 ...

Page 34: ...aper guides to accommodate the paper you are loading Note When loading paper that is A3 B4 A4 portrait or larger extend the paper cassette If you do not need to extend the paper cassette go to step 8 EPSON AcuLaser M8000 Series User s Guide Printing Tasks 34 ...

Page 35: ...4 Slide the unlock levers outward 5 Pull out the paper tray to extend the paper cassette and align the arrow marks according to the paper size EPSON AcuLaser M8000 Series User s Guide Printing Tasks 35 ...

Page 36: ...6 Slide the unlock levers back to their lock positions 7 Pinch the knobs and slide the paper guide to accommodate the paper you are loading EPSON AcuLaser M8000 Series User s Guide Printing Tasks 36 ...

Page 37: ...r cassette with the printable surface facing up Note Make sure that you do not load paper beyond the limit mark 9 Insert the paper size label into the front of the paper cassette 10 Replace the tray cover EPSON AcuLaser M8000 Series User s Guide Printing Tasks 37 ...

Page 38: ...lower paper cassette The paper loading procedure is also the same as that for the standard lower paper cassette For detailed information see Standard lower paper cassette on page 33 Notes on loading A4 size paper You can load A4 size paper both in portrait and landscape orientation in the printer Set the printer as follows when you load A4 size paper Paper source Orientation of paper in paper sour...

Page 39: ...anel See Tray Menu on page 69 Note Since the quality of any particular brand or type of media may be changed by the manufacturer at any time Epson cannot guarantee the quality of any type of media Always test samples of media stock before purchasing large quantities or printing large jobs Labels Available labels Labels designed for laser printers or plain paper copiers Labels that completely cover...

Page 40: ...ls Press a sheet of paper on top of each sheet of labels If the paper sticks do not use those labels in your printer Envelopes Available envelopes Envelopes that have no glue or no tape c Caution Do not use window envelopes The plastic on most window envelopes will melt Available paper source MP tray a C5 IB5 b Mon C10 DL C6 Printer driver settings EPSON AcuLaser M8000 Series User s Guide Printing...

Page 41: ... fuser unit until they are in the vertical position It may reduce the wrinkles in the envelopes When using paper other than envelopes be sure to push the lever back down w Warning Unless specifically instructed in this guide be careful not to touch the fuser which is marked CAUTION HIGH TEMPERATURE or the surrounding areas If the printer has been in use the fuser and the surrounding areas may be v...

Page 42: ...e Duplex printing is not available for extra thick paper Transparencies Available paper source MP tray Printer driver settings Paper Size A4 Paper Source MP Tray Paper Type Transparency Note Duplex printing is not available for transparencies Custom paper size Available paper size 75 98 4 mm to 297 508 mm Available paper source MP tray EPSON AcuLaser M8000 Series User s Guide Printing Tasks 42 ...

Page 43: ...ttings to match your custom paper Then click OK and your custom paper size will be saved The saved paper sizes can only be used with the printer driver you saved them to Even if multiple printer names are set for a printer driver the settings can be available only for the printer name in which you saved the settings When sharing the printer on a network you cannot create User defined size at the c...

Page 44: ...r driver In the Automatic setting you can select a print mode according to your printing purpose The printer driver makes optimal settings depending on the print mode you have selected In the Advanced setting you have more setting options Note The printer driver s online help provides details on printer driver settings Using the Automatic setting For Windows users 1 Click the Basic Settings tab EP...

Page 45: ...2 Click Automatic then choose desired printing quality 3 Click OK Using the Advanced setting For Windows users 1 Click the Basic Settings tab EPSON AcuLaser M8000 Series User s Guide Printing Tasks 45 ...

Page 46: ... Setting Information dialog box that appears by pressing the Setting Info button on the Optional Settings tab Customizing print settings If you need to change detailed settings make the settings manually For Windows users 1 Click the Basic Settings tab 2 Select Advanced then click More Settings 3 Make appropriate settings For details about each setting see online help 4 Click OK Saving your settin...

Page 47: ...om settings in the Name box then click Save Your settings will appear in the list on the Basic Settings tab Note To delete a custom setting follow the step 1 and 2 select the setting in the Custom Settings dialog box then click Delete You can create new settings in the More Settings dialog box When you create new settings Custom Settings is displayed in the list on the Basic Settings tab In this c...

Page 48: ...e Basic Settings tab 2 Select the Duplex check box then select Left Top or Right as the binding position Note The Duplex check box appears only when the Duplex Unit is recognized by the printer driver If it isnotrecognized confirmthattheoptionissettoInstalledontheOptionalSettingstab Ifnecessary update the installed option information manually For details see Making Optional Settings on page 205 EP...

Page 49: ...collate printing For Windows users 1 Click the Basic Settings tab 2 Select an output tray from the Output Tray drop down list If you want to make detailed settings click Output Settings to open the Output Settings dialog box Note Even if you select Stacker from the Output Tray drop down list the setting may be automatically changed to Face down tray during printing when the paper size specified in...

Page 50: ...direction To choose Eject Alternately paper must be pre loaded into at least two tray or cassettes in different orientations portrait and landscape To choose Eject Alternately some settings or functions such as Manual Feed Reserve Job Barcode mode and Storage Form Overlay are not available 4 Click OK Modifying the print layout This function allows you to print multiple pages on single sheets of pa...

Page 51: ...alog box appears 4 Make appropriate settings For details about each setting see online help 5 Click OK Resizing printouts This function allows you to enlarge or reduce your document For Windows users 1 Click the Advanced Layout tab EPSON AcuLaser M8000 Series User s Guide Printing Tasks 51 ...

Page 52: ...can also select the output paper size 4 Select Upper Left to print reduced page image at upper left corner of the paper or Center to print reduced page image with centering for Location setting Note This setting is not available when you select Zoom To check box 5 Click OK Printing watermarks This function allows you to print a text based or image based watermark on your document For Windows users...

Page 53: ...ng see online help 4 Click OK Making a new watermark For Windows users 1 Click the Advanced Layout tab 2 Click New Delete 3 Select Text or BMP and type a name for the new watermark in the Name box 4 If you select Text type the watermark text in the Text box If you select BMP click Browse select the BMP file you want to use then click Open EPSON AcuLaser M8000 Series User s Guide Printing Tasks 53 ...

Page 54: ... can only be used with the printer driver you saved them to Even if multiple printer names are set for a printer driver the settings can be available only for the printer name in which you saved the settings When sharing the printer on a network you cannot create a user defined watermark at the client Printing headers and footers This function allows you to print user name computer name date time ...

Page 55: ... Number 4 Click OK Printing with an overlay This function allows you to print a standard form or letterhead onto the original document Note This function is for Windows only The overlay function is available only whenHighQuality Printer isselectedforthePrintingMode in the Extended Settings dialog box from the Optional Settings tab Creating an overlay 1 Click the Advanced Layout tab EPSON AcuLaser ...

Page 56: ...e printed as foreground or background of the document 6 Select the Assign to Paper Source check box to display the form name in the Paper Source drop down list on the Basic Settings tab 7 Click OK Note To change the settings of the overlay form data you created access the printer driver and repeat all the steps above Note that on the step 3 select Overlay Print then click Edit Form The following 9...

Page 57: ...em For details see Accessing the printer driver on page 204 5 Click OK Saving an overlaid form pre settings This function allows you to save the settings you made from Creating an overlay on page 55 1 From the Form Selection dialog box click Save Delete To open the dialog box see Printing an overlaid document on page 57 2 Type the pre settings name in the Form Pre Settings Name box then click Save...

Page 58: ...nternet Explorer is running on the computer Register the overlay form data on the storage Note The form name must use only the characters shown below A Z a z 0 9 and _ 1 Create the overlay form data For details see Creating an overlay on page 55 2 Log in to Windows Vista Vista x64 XP XP x64 2000 Server 2008 Server 2008 x64 Server 2003 or Server 2003 x64 as an administrator 3 From your operating sy...

Page 59: ...x then click More Settings The Form Selection dialog box appears 4 Select CompactFlash in Printer in the Current Source drop down list 5 Make appropriate settings For details about each setting see online help 6 Click OK in the Form Selection dialog box 7 Click OK in the Advanced Layout tab Delete the overlay form data on the storage 1 Follow the step 2 to 4 of Register the overlay form data on th...

Page 60: ...ument as a copy protected document When you try to copy a copy protected document COPY is printed several times on the document Note Epson will not guarantee to secure from information leakage and any other damage by using this function nor hidden letters appear in all cases Screen tone may be too dark hidden letters may not be printed on the entire print or hidden letters may not appear when phot...

Page 61: ...to your paper size when printing Install EPSON Web To Page from the printer software CD ROM Note This software is not available for Windows Vista XP x64 Server 2008 and Server 2003 After you install EPSON Web To Page the menu bar is displayed on the Microsoft Internet Explorer Toolbar If it does not appear select Toolbars from the View menu of Internet Explorer and then select EPSON Web To Page EP...

Page 62: ...aximum For instructions about increasing your printer s memory see Installing a memory module on page 132 After the memory module is installed you must update the option information See Making Optional Settings on page 205 When both CompactFlash memory and a RAM disk are installed CompactFlash memory is given priority and makes the RAM disk unavailable The table below gives an overview of the Rese...

Page 63: ...u want to create a thumbnail of the first page of a job select the Create a thumbnail check box Thumbnailscanbeaccessedbyenteringhttp followedbytheinternalprintserver sIPaddress in a Web browser 4 Click OK Note The OK button becomes available after both the user name and job name have been entered IfyouselectedRe printJob theprinterprintsyourdocument Ifyouselected VerifyJob the printer prints one ...

Page 64: ...nd configure the interface Settings to specify the size of the memory buffer used to receive data How to access the control panel menus 1 Press the r Right button to access the control panel menus 2 Use the u Up and d Down buttons to scroll through the menus 3 Press the r Right button to view the items in a menu Depending on the menu the LCD panel displays an item and the current setting separated...

Page 65: ...o exit the control panel menus How to register menus as bookmarks By registering bookmarks for frequently used menus you can display the registered menus by just pressing the OK button while the LCD panel displays Ready or Sleep Note The maximum number of menus you can register as bookmarks is 3 1 Display the menu to register For details see How to access the control panel menus on page 64 2 Press...

Page 66: ... Up button to select an item Press the r Right button to print a sheet or font sample Item Values Print Configuration Status Sheet Print Supplies Status Sheet Print Usage History Sheet Reserve Job List 1 Form Overlay List 2 Network Status Sheet 3 AUX Status Sheet 4 USB Ext I F Status Sht 5 PS3 Status Sheet PS3 Font List ROM A Information 6 PCL Font Sample ESCP2 Font Sample FX Font Sample I239X Fon...

Page 67: ... module is installed Print Configuration Status Sheet Prints a sheet showing the current printer settings and installed options This sheet can be useful to confirm whether option have been installed correctly Print Supplies Status Sheet Prints a sheet showing information about consumables Print Usage History Sheet Prints a sheet showing the history of the printer s usage Reserve Job List Prints a ...

Page 68: ... your selected printer emulation ROM A Information Prints a sheet showing information about the memory installed in the ROM A slot Toner Fuser Unit Life The number of asterisks between E and F indicates the remaining service lives of consumables If a non genuine consumable is used is displayed instead of the indicator Total Pages Displays the total number of pages printed by the printer System Inf...

Page 69: ...talled MP Tray Size Select your paper size from this menu The tray paper size switch setting is enabled if it is not set to Cassette 1 Size Cassette 2 Size Cassette 3 Size Cassette 4 Size Displays the paper size loaded in the standard and optional paper cassettes MP Type Lets you set the paper type loaded in the MP tray Cassette 1 Type Cassette 2 Type Cassette 3 Type Cassette 4 Type Lets you selec...

Page 70: ...rientation Port Land Resolution 300 600 1200 RITech 2 On Off Toner Save 2 Off On Density 1 2 3 4 5 Top Offset 150 0 0 0 150 0 mm in 0 5 increments LeftOffset 150 0 0 0 150 0 mm in 0 5 increments T Offset B 3 150 0 0 0 150 0 mm in 0 5 increments L Offset B 3 150 0 0 0 150 0 mm in 0 5 increments 1 Custom size paper is 75 0 98 4 mm at the minimum and 297 0 508 0 mm at the maximum 2 If Resolution is s...

Page 71: ...acters are outlined in full black on the right and lower edges Density Specifies the printing density Top Offset Makes fine adjustments to the vertical printing position of the page c Caution Make sure that the printed image does not extend beyond the edge of the paper Otherwise you may damage the printer LeftOffset Makes fine adjustments to the horizontal printing position of the page This is use...

Page 72: ...nsk Nederlands SUOMI Português Norsk Time to Sleep 5 15 30 60 120 180 240 Min Time Out 0 5 to 60 to 300 in increments of 1 Paper Source Auto MP Cassette 1 Cassette 2 1 Cassette 3 1 Cassette 4 1 Out Bin 1 Face down Stacker Stacker 1 Face down No Face down MP Mode Normal Last Manual Feed Off 1st Page EachPage Copies 1 to 999 Duplex 1 2 Off On Binding 1 2 Long Edge Short Edge Start Page 1 2 Front Bac...

Page 73: ...e until the printer enters the sleep mode if there are no button operations and no jobs to be printed Time Out Specifies the length of the time in seconds before a time out when interfaces are being switched automatically The time before a time out occurs is the length of time from the point when no data is being received from an interface until the point of switching the interface If the printer ...

Page 74: ...e printed from 1 through 999 Duplex Turns duplex printing on or off This allows you to print on both sides of a page Binding Specifies the binding direction of the printout Start Page Specifies whether duplex printing starts from the front or back of the page Paper Type Specifies the type of paper to be used for printing When Resolution is set to 600 the printer adjusts the printing speed accordin...

Page 75: ... printing data as opposed to receiving it You may need to turn this setting on if you are printing a very complex page If a Print Overrun error message appears on the LCD panel during printing turn this setting on and reprint your data This reduces the amount of memory reserved for processing data so your computer may take longer to send the print job but it will allow you to print complex jobs Pa...

Page 76: ...atory replacement parts Clear All Warnings Clears all warning messages that appear on the LCD panel Reset Stops printing and clears the current job received from the active interface You may want to reset the printer when there is a problem with the print job itself and the printer cannot print successfully Reset All Stops printing clears the printer memory and reboots automatically The print jobs...

Page 77: ...erve Job function For instructions on using this menu see Using the Quick Print Job Menu on page 104 Confidential Job Menu This menu allows you to print or delete print jobs stored in the printer s memory using the Confidential Job feature of the printer driver s Reserve Job function You need to enter the correct password to access this data For instructions on using this menu see Using the Confid...

Page 78: ...urned on again While it is reflected in the Status Sheet and EJL read back the actual change takes effect after a warm boot or after the power is turned on again 2 Available only when USB I F is set to On Parallel I F Allows you to activate or deactivate the parallel interface Speed Specifies the pulse width of the ACKNLG signal when receiving data in the Compatibility mode or Nibble mode When Fas...

Page 79: ... a Reset All operation as explained in Reset Menu on page 76 Resetting the printer erases all print jobs Make sure the Ready light is not flashing when you reset the printer USB Menu Item Settings default in bold USB I F 1 On Off USB Speed 1 2 HS FS Get IP Address 2 3 Auto PING Panel IP 2 3 4 5 0 0 0 1 to 255 255 255 254 SM 2 3 0 0 0 0 to 255 255 255 255 GW 2 3 0 0 0 0 to 255 255 255 255 NetWare 2...

Page 80: ...values are displayed The value is set to 192 168 192 168 if the settings are not made from the panel USB I F Allows you to activate or deactivate the USB interface USB Speed Allows you to select the operation mode of USB interface Selecting HS is recommended Select FS if HS does not work on your computer system Buffer Size Determines the amount of memory to be used for receiving data and printing ...

Page 81: ... PsText VeInternati VeUS MsPublishin Math 8 PsMath VeMath PiFont Legal UK ANSI ASCII Swedis2 Italian Spanish German Norweg1 French2 Windows McText Hebrew7 8859 8 ISO Hebrew8 Arabic8 OCR A OCR B Pc866Cyr Pc866Ukr WinCyr ISOCyr Pc8Grk Pc851Grk WinGrk ISOGrk Greek8 Pc862Heb Pc864Ara HPWARA Form 5 64 128 lines CR Function CR CR LF LF Function LF CR LF Tray Assign 4K 5S 4 1 Available only when download...

Page 82: ...IBM US Form Selects the number of lines for the selected paper size and orientation This also causes a line spacing VMI change and the new VMI value is stored in the printer This means that later changes in the Page Size or Orientation settings cause changes in the Form value based on the stored VMI CR Function LF Function These functions are included for users of particular operating systems such...

Page 83: ... Select On for the Binary data and select Off for the ASCII data Note Binary can only be used with network connection You do not have to select On when using AppleTalk To use the Binary data make sure your application supports Binary data and that SEND CTRL D Before Each Job and SEND CTRL D After Each Job are set to No When this setting is set to On you cannot use TBCP Tagged binary communication ...

Page 84: ...cAr864Ara PcAr720 PcLit774 Estonia ISO Latin2 PcLat866 Country USA France Germany UK Denmark Sweden Italy Spain1 Japan Norway Denmark2 Spain2 LatinAmeric Korea Legal Auto CR On Off Auto LF Off On Bit Image Dark Light BarCode ZeroChar 0 or the zero character with a slash Font Selects the font Pitch Selects the pitch the horizontal spacing of the font in fixed pitch measured in cpi characters per in...

Page 85: ...beyond the right margin If you select Off the printer does not print any characters beyond the right margin and does not perform any line wrapping until it receives a carriage return character This function is handled automatically by most applications Auto LF If you select Off the printer does not send an automatic line feed LF command with each carriage return CR If On is selected a line feed co...

Page 86: ...ic PcE Europe BpBRASCII BpAbicomp Roman 8 PcEur858 ISO Latin1 8859 15ISO Country USA France Germany UK Denmark Sweden Italy Spain1 Japan Norway Denmark2 Spain2 LatinAmeric Auto CR On Off Auto LF Off On Bit Image Dark Light BarCode ZeroChar 0 or the zero character with a slash Font Selects the font Pitch Selects the pitch the horizontal spacing of the font in fixed pitch measured in cpi characters ...

Page 87: ...e printer performs a carriage return line feed CR LF operation whenever the printing position goes beyond the right margin If you select Off the printer does not print any characters beyond the right margin and does not perform any line wrapping until it receives a carriage return character This function is handled automatically by most applications Auto LF If you select Off the printer does not s...

Page 88: ...15 17 20 24 cpi Prop Code Page 437 850 858 860 863 865 T Margin 0 30 0 40 1 50 inches in 0 05 inch increments Text 1 67 117 lines Auto CR Off On Auto LF Off On Alt Graphics Off On Bit Image Dark Light ZeroChar 0 or the zero character with a slash CharacterSet 1 2 Font Selects the font Pitch Selects the pitch the horizontal spacing of the font in fixed pitch measured in cpi characters per inch You ...

Page 89: ...margin and does not perform any line wrapping until it receives a carriage return character This function is handled automatically by most applications Auto LF If you select Off the printer does not send an automatic line feed LF command with each carriage return CR If On is selected a line feed command is sent with each carriage return Select On if your text lines overlap Alt Graphics Turns the A...

Page 90: ... the OK button Limitation Changes the restriction range When Interface is selected the password is required to change the settings in the USB and Network menus When Config is selected the password is required to enter Quick Print Job or Confidential Job or to change the settings in all menus When All is selected the password is required to enter Quick Print Job or Confidential Job or to change the...

Page 91: ...ored if a CompactFlash memory is installed Delete All CompactFlash Data Deletes all data in the CompactFlash memory if a CompactFlash memory is installed Bookmark Menu The bookmark menu appears by pressing the OK button while the LCD panel displays Ready or Sleep In the bookmark menu the bookmarked setting items are listed and you can select one of them The following menus are bookmarked by defaul...

Page 92: ... a bookmark Some menus cannot be registered as bookmarks Bookmark Registered The selected menu is registered as a bookmark Cancel All Print Job The printer is canceling all print jobs in the printer memory including jobs the printer is currently receiving or printing This message appears when the Cancel Job button has been pressed down for more than 2 seconds Cancel Print Job The printer is cancel...

Page 93: ...d press the Start Stop button to resume printing Check Paper Size The paper size setting is different from the size of paper loaded in the printer Check to see if the correct size of paper is loaded in the specified paper source To clear this error select Clear Warning from the control panel s Reset Menu See How to access the control panel menus on page 64 for instructions Check Paper Type The pap...

Page 94: ...om the CompactFlash memory To clear this error select Clear Warning from the control panel s Reset Menu For instruction about accessing the control panel menus see How to access the control panel menus on page 64 Cooling Down The printer is cooling down Correct time using Time Setting The current time setting is reset because you did not connect the power cord for a long time To clear this error s...

Page 95: ...CompactFlash memory Either the CompactFlash memory is not installed correctly or the maximum number of form overlay files has been reached Confirm that the optional CompactFlash memory is installed correctly or delete any form overlay files you no longer need and then try storing the new overlay again To clear this error select Clear Warning from the control panel s Reset Menu For instruction abou...

Page 96: ...rint the page at the specified print quality The printer automatically lowers the print quality so that it can continue printing If the quality of the printout is not acceptable try simplifying the page by limiting the number of graphics or reducing the number and size of fonts To clear this error select Clear Warning from the control panel s Reset Menu See How to access the control panel menus on...

Page 97: ...ructions on removing the jammed paper Maintenance Unit Needed Soon This message indicates that the maintenance unit is near the end of its service life You can continue to print until the Replace Maintenance Unit message appears To clear this warning message and continue printing select Clear All Warnings from the control panel s Reset Menu For instruction about accessing the control panel menus s...

Page 98: ... not be liable for any damages or problems arising from the use of consumable products not manufactured or approved by Epson Install a genuine Epson product or Clear All Warnings of the Reset Menu on the control panel to clear the warning message See Replacing Consumable Products on page 147 for instructions on replacing the toner cartridge Offline The printer is not ready to print Press the Start...

Page 99: ...h or cover Duplex Unit s cover For instructions on clearing this type of paper jam see Paper Jam DM Duplex Unit s cover on page 181 Paper Jam STK Paper is jammed inside the optional Stacker s paper path or cover Stacker cover For instructions on clearing this type of paper jam see Paper Jam STK Stacker on page 183 Paper Out tttt sssss There is no paper in the specified paper source tttt Load paper...

Page 100: ... memory allocated for writing PostScript 3 commands on the optional CompactFlash memory is full To clear this error select Clear Warning from the control panel s Reset Menu For instruction about accessing the control panel menus see How to access the control panel menus on page 64 RAM CHECK The printer is checking the RAM Ready The printer is ready to receive data and print Replace Feed Roller C2 ...

Page 101: ...k setting to Normal or Maximum For details see Setup Menu on page 72 To clear this error select Clear Warning from the control panel s Reset Menu For instruction about accessing the control panel menus see How to access the control panel menus on page 64 Reset The printer s current interface has been reset and the buffer has been cleared However other interfaces are still active and retain their s...

Page 102: ...put paper at the Stacker is full Remove the paper that was output and press the Start Stop button Printing resumes Toner Cart Error A read write error has occurred for the imaging cartridge Remove the imaging cartridge and reinsert it If that fails to clear the error replace the imaging cartridge To install the imaging cartridge see Replacing Consumable Products on page 147 Toner Low This message ...

Page 103: ...ause the error status still remains Try solving the problem again Warming Up The printer is warming up the fuser to be ready to print Write Error ROM A Write Error ROM P This message indicates an internal error in the printer Reset the printer If this error persists consult your dealer Writing ROM A Writing ROM P This message indicates that a ROM module in the slot is being written Please wait unt...

Page 104: ...ot available when you install CompactFlash memory on the printer Using the Quick Print Job Menu Follow the steps below to print or delete Re Print Job and Verify Job data 1 Make sure the LCD panel displays Ready or Sleep then press the r Right button to access the control panel menus 2 Press the d Down button repeatedly until Quick Print Job Menu appears on the LCD panel then press the r Right but...

Page 105: ...button to determine the character After all characters are determined press the r Right button Note If no print jobs have been saved with the password you entered Wrong Password appears briefly on the LCD panel then the printer exits the control panel menus Confirm the password and try again 5 Use the d Down or u Up button to scroll to the appropriate job name then press the r Right button 6 Use t...

Page 106: ...guration status sheet contact your dealer Print the configuration status sheet on A4 size paper Landscape Canceling Printing You can cancel printing from your computer by using the printer driver To cancel a print job before it is sent from your computer see Canceling Printing on page 198 Using the Cancel Job button The Cancel Job button on your printer is the quickest and easiest way to cancel pr...

Page 107: ...elow to use the Reset Menu 1 Press the r Right button to access the control panel menus 2 Press the d Down button several times until Reset Menu appears on the LCD panel then press the r Right button 3 Press the d Down button several times until Reset to display 4 Press the r Right button Printing is canceled The printer is ready to receive a new print job EPSON AcuLaser M8000 Series User s Guide ...

Page 108: ...installing the option The printer weighs about 25 kg 55 lb One person should never attempt to lift or carry it alone Two people should carry the printer lifting it from the positions shown below w Warning If you lift the printer incorrectly you could drop it and cause injury Installing the optional paper cassette unit 1 Turn the printer off and unplug the power cord and interface cable c Caution M...

Page 109: ... set up the printer Note The instructions below describe installing three optional paper cassette units as an example 3 Confirm the bundled items a optional paper cassette unit b fittings c stabilizers 4 Pull out the optional paper cassette EPSON AcuLaser M8000 Series User s Guide Installing Options 109 ...

Page 110: ...tion When you turn over the optional paper cassette unit place it gently on a flat surface Be sure to attach the two stabilizers to the lowest optional paper cassette unit 6 Place the optional paper cassette units in advance EPSON AcuLaser M8000 Series User s Guide Installing Options 110 ...

Page 111: ...l two of the four fittings inside on both sides of the optional paper cassette unit and the other two fittings outside on both sides Note If you install three optional paper cassette units repeat steps 6 and 7 EPSON AcuLaser M8000 Series User s Guide Installing Options 111 ...

Page 112: ...ndard lower paper cassette 9 Be sure to lift the printer by the correct positions as shown below c Caution When moving the printer always keep it horizontal EPSON AcuLaser M8000 Series User s Guide Installing Options 112 ...

Page 113: ... of the optional paper cassette units Then lower the printer until it rests securely on the optional paper cassette units Note The printer should be carried by at least two people holding the printer with their hands in the indicated positions EPSON AcuLaser M8000 Series User s Guide Installing Options 113 ...

Page 114: ...11 Open the MP tray 12 Pull out the MP tray from the printer EPSON AcuLaser M8000 Series User s Guide Installing Options 114 ...

Page 115: ... the printer to the optional paper cassette unit with the four fittings Install two of the four fittings on both sides of the inside of the printer EPSON AcuLaser M8000 Series User s Guide Installing Options 115 ...

Page 116: ...14 Insert the MP tray into the printer EPSON AcuLaser M8000 Series User s Guide Installing Options 116 ...

Page 117: ...4 Note for Windows users If EPSON Status Monitor is not installed you have to make settings manually in the printer driver ClicktheUpdatethePrinterOptionInfoManuallybuttonontheOptionalSettingstab andthenclick Settings Then select Cassette 2 Cassette 3 and Cassette 4 from the Optional Paper Sources list on the Optional Settings dialog box based on the installed options and click OK Removing the opt...

Page 118: ...x Unit on page 235 Installing the Duplex Unit 1 Turn the printer off and unplug the power cord and interface cable c Caution Make sure to unplug the power cord from the printer to prevent getting an electrical shock 2 Remove the upper and lower option covers EPSON AcuLaser M8000 Series User s Guide Installing Options 118 ...

Page 119: ...and duplex unit connector cover in a safe place to prevent from losing it 4 Install the Duplex Unit as shown below Make sure that the hooks on the Duplex Unit hook onto the printer s tabs and the duplex connector goes into the slot EPSON AcuLaser M8000 Series User s Guide Installing Options 119 ...

Page 120: ...inting a Configuration Status Sheet on page 184 Note for Windows users If EPSON Status Monitor is not installed you have to make settings manually in the printer driver See Making Optional Settings on page 205 Removing the Duplex Unit 1 Turn the printer off and unplug the power cord and interface cable 2 Loosen the two screws on the Duplex Unit EPSON AcuLaser M8000 Series User s Guide Installing O...

Page 121: ...n covers that were removed when installing the Duplex Unit 6 Reconnect the interface cable and power cord then turn the printer on Stacker For specifications or details about the paper types and sizes that you can use with the Stacker see A4 Stacker on page 236 Installing the Stacker 1 Turn off the printer and unplug the power cord and interface cable EPSON AcuLaser M8000 Series User s Guide Insta...

Page 122: ...2 Open cover B Note If the Duplex Unit is installed open the Duplex Unit s cover before opening cover B EPSON AcuLaser M8000 Series User s Guide Installing Options 122 ...

Page 123: ...3 Push up the tabs to remove the top cover EPSON AcuLaser M8000 Series User s Guide Installing Options 123 ...

Page 124: ...4 Insert the right and left tabs of the Stacker into the holes on the top of the printer and slowly lower it onto the top of the printer EPSON AcuLaser M8000 Series User s Guide Installing Options 124 ...

Page 125: ...5 Secure the Stacker with the two screws EPSON AcuLaser M8000 Series User s Guide Installing Options 125 ...

Page 126: ...ter closing cover B 7 Reconnect the interface cable and power cord and then turn on the printer To confirm that the option is installed correctly print a configuration status sheet See Printing a Configuration Status Sheet on page 184 EPSON AcuLaser M8000 Series User s Guide Installing Options 126 ...

Page 127: ...talled you have to make settings manually in the printer driver See Making Optional Settings on page 205 Removing the Stacker 1 Turn off the printer and unplug the power cord and interface cable EPSON AcuLaser M8000 Series User s Guide Installing Options 127 ...

Page 128: ...2 Open cover B Note If the Duplex Unit is installed open the Duplex Unit s cover before opening cover B EPSON AcuLaser M8000 Series User s Guide Installing Options 128 ...

Page 129: ...osen the screws on both sides of the Stacker 4 Hold up the Stacker and remove the right and left tabs from the holes of the top of the printer EPSON AcuLaser M8000 Series User s Guide Installing Options 129 ...

Page 130: ...5 Insert the right and left tabs of the top cover into the holes on the top of the printer EPSON AcuLaser M8000 Series User s Guide Installing Options 130 ...

Page 131: ...t the interface cable and power cord and then turn on the printer Memory Module By installing Dual In line Memory Module DIMM you can increase printer memory up to 576 MB You may want to add additional memory if you are having difficulty printing complex graphics EPSON AcuLaser M8000 Series User s Guide Installing Options 131 ...

Page 132: ...be sure to discharge any static electricity by touching a grounded piece of metal Otherwise you may damage static sensitive components 1 Turn the printer off and unplug the power cord and interface cable 2 Remove the right side cover by removing the screw on the back of the printer and sliding the cover backward EPSON AcuLaser M8000 Series User s Guide Installing Options 132 ...

Page 133: ...sing a screwdriver Then hold the tab on the top of the shield cover and remove the cover w Warning Removing other screws and covers will expose high voltage areas EPSON AcuLaser M8000 Series User s Guide Installing Options 133 ...

Page 134: ...M slot S2 b RAM slot S1 Note You can add an optional RAM DIMM in the RAM slot S2 or replace the standard 64 MB RAM DIMM in the RAM slot S1 with a larger capacity DIMM EPSON AcuLaser M8000 Series User s Guide Installing Options 134 ...

Page 135: ... module c Caution Do not force the memory module into the slot Be sure to insert the memory module facing the correct way You should not remove any modules from the circuit board Otherwise the printer will not work EPSON AcuLaser M8000 Series User s Guide Installing Options 135 ...

Page 136: ...er with two screws Note Keep the shield cover vertical as you hook the bottom onto the convex portion 7 Reattach the right side cover to the printer as shown below EPSON AcuLaser M8000 Series User s Guide Installing Options 136 ...

Page 137: ... Note for Windows users If EPSON Status Monitor is not installed you have to make settings manually in the printer driver See Making Optional Settings on page 205 Removing a memory module w Warning Be careful when working inside the printer as some components are sharp and may cause injury c Caution Before you remove a memory module be sure to discharge any static electricity by touching a grounde...

Page 138: ... available to expand your printer s interface options Installing an interface card c Caution Before you install the interface card be sure to discharge any static electricity by touching a grounded piece of metal Otherwise you may damage static sensitive components 1 Turn the printer off and unplug the power cord and interface cable EPSON AcuLaser M8000 Series User s Guide Installing Options 138 ...

Page 139: ...will expose high voltage areas Note Keep the slot cover in a safe place You will need to reattach it if you remove the interface card later 3 Slide and push the interface card into the slot firmly then fasten the screw as shown below 4 Reconnect the interface cable and power cord and turn the printer on EPSON AcuLaser M8000 Series User s Guide Installing Options 139 ...

Page 140: ...tatic sensitive components Perform the installation procedure in reverse CompactFlash Memory Installing a CompactFlash memory An optional CompactFlash memory enables you to store overlay forms use Reserve Job function and improve the collate printing environment w Warning Be careful when working inside the printer as some components are sharp and may cause injury c Caution Before you install a Com...

Page 141: ...2 Remove the right side cover by removing the screw on the back of the printer and sliding the cover backward EPSON AcuLaser M8000 Series User s Guide Installing Options 141 ...

Page 142: ...sing a screwdriver Then hold the tab on the top of the shield cover and remove the cover w Warning Removing other screws and covers will expose high voltage areas EPSON AcuLaser M8000 Series User s Guide Installing Options 142 ...

Page 143: ...mory slot 5 Insert a CompactFlash memory into the slot Note Make sure that the back side of the CompactFlash memory is facing up and the grooves on both sides of the CompactFlash memory are aligned with the slot EPSON AcuLaser M8000 Series User s Guide Installing Options 143 ...

Page 144: ...er with two screws Note Keep the shield cover vertical as you hook the bottom onto the convex portion 7 Reattach the right side cover to the printer as shown below EPSON AcuLaser M8000 Series User s Guide Installing Options 144 ...

Page 145: ...or Windows users If EPSON Status Monitor is not installed you have to make settings manually in the printer driver See Making Optional Settings on page 205 Removing a CompactFlash memory w Warning Be careful when working inside the printer as some components are sharp and may cause injury c Caution BeforeyouremoveaCompactFlashmemory besuretodischargeany staticelectricitybytouching a grounded piece...

Page 146: ...ay or discard CompactFlash memory See Support Menu on page 90 for details Deleting files or formatting the CompactFlash memory from the computer may not erase the data completely PhysicallydestroyingtheCompactFlashmemoryisalsorecommendedwhenyoudiscard CompactFlash memory EPSON AcuLaser M8000 Series User s Guide Installing Options 146 ...

Page 147: ...lacement procedure You will have to open some parts such as the printer cover of the printer when you are replacing consumables Do not install used consumable products into the printer Replacement Messages If a consumable product reaches the end of its service life the printer displays the following messages on the LCD panel or the window of EPSON Status Monitor When this happens replace the deple...

Page 148: ...printer and clean it with a soft clean cloth moistened with a mild detergent c Caution Never use alcohol or paint thinner to clean the printer cover These chemicals can damage the components and the case Be careful not to get water onto the printer mechanism or any electrical components EPSON AcuLaser M8000 Series User s Guide Cleaning and Transporting the Printer 148 ...

Page 149: ...Cleaning the pickup roller MP tray 1 Open the MP tray 2 Pull out the MP tray from the printer EPSON AcuLaser M8000 Series User s Guide Cleaning and Transporting the Printer 149 ...

Page 150: ...y wipe the rubber parts of the pick up rollers with a well wrung wet cloth pickup roller 4 Insert the MP tray into the printer EPSON AcuLaser M8000 Series User s Guide Cleaning and Transporting the Printer 150 ...

Page 151: ...5 Close the MP tray Standard lower paper cassette 1 Pull out the standard lower paper cassette EPSON AcuLaser M8000 Series User s Guide Cleaning and Transporting the Printer 151 ...

Page 152: ...tray cover 3 Gently wipe the rubber parts of the pick up rollers with a well wrung wet cloth pickup roller 4 Replace the tray cover EPSON AcuLaser M8000 Series User s Guide Cleaning and Transporting the Printer 152 ...

Page 153: ...ove the printer prepare the location where you are going to place it See the following sections Setting up the printer on page 13 Finding the place for the printer on page 17 Repacking the printer If you need to transport your printer for long distances carefully repack it using the original box and packing materials EPSON AcuLaser M8000 Series User s Guide Cleaning and Transporting the Printer 15...

Page 154: ...For short distances Before you move the printer prepare the location where you are going to place it See the following sections Setting up the printer on page 13 Finding the place for the printer on page 17 If you are moving the printer on its own two people should lift and carry the printer 1 Turn off the printer and remove the following items Power cord Interface cables Loaded paper Installed op...

Page 155: ...sure to lift the printer by the correct positions as shown below c Caution When moving the printer always keep it horizontal EPSON AcuLaser M8000 Series User s Guide Cleaning and Transporting the Printer 155 ...

Page 156: ...If jammed paper is torn and remains in the printer or if paper is jammed in a place not mentioned in this section contact your dealer Make sure that the paper type that is loaded is the same as the Paper Type setting in the printer driver w Warning Unless specifically instructed in this guide be careful not to touch the fuser which is marked CAUTION HIGH TEMPERATURE or the surrounding areas If the...

Page 157: ...Paper Jam A Cover A 1 Open cover A Note When the optional Stacker is installed raise the stacker first then open cover A EPSON AcuLaser M8000 Series User s Guide Troubleshooting 157 ...

Page 158: ...2 Hold the handle of the imaging cartridge and pull it out Note Place the cartridge on a clean flat surface EPSON AcuLaser M8000 Series User s Guide Troubleshooting 158 ...

Page 159: ...hands Be careful not to tear the jammed paper Note When jammed paper cannot be removed easily turn the roller to take tension off the paper then pull it straight out 4 Reinstall the imaging cartridge EPSON AcuLaser M8000 Series User s Guide Troubleshooting 159 ...

Page 160: ...5 Close cover A Note When the optional Stacker is installed close cover A first then lower the stacker EPSON AcuLaser M8000 Series User s Guide Troubleshooting 160 ...

Page 161: ...Paper Jam B A Cover B or A 1 Open cover B Note When the optional Duplex Unit is installed open the Duplex Unit s cover before opening cover B EPSON AcuLaser M8000 Series User s Guide Troubleshooting 161 ...

Page 162: ...on it w Warning Be careful not to touch the rollers in the fuser unit they may be very hot 3 If there is any jammed paper remove it gently while holding the paper holder Be careful not to tear the jammed paper EPSON AcuLaser M8000 Series User s Guide Troubleshooting 162 ...

Page 163: ... Close the paper holder and close cover B Note When the optional Duplex Unit is installed close the Duplex Unit s cover after closing cover B EPSON AcuLaser M8000 Series User s Guide Troubleshooting 163 ...

Page 164: ...5 Open cover A Note When the optional Stacker is installed raise the stacker first then open cover A EPSON AcuLaser M8000 Series User s Guide Troubleshooting 164 ...

Page 165: ...6 Hold the handle of the imaging cartridge and pull it out Note Place the cartridge on a clean flat surface EPSON AcuLaser M8000 Series User s Guide Troubleshooting 165 ...

Page 166: ...hands Be careful not to tear the jammed paper Note When jammed paper cannot be removed easily turn the roller to take tension off the paper then pull it straight out 8 Reinstall the imaging cartridge EPSON AcuLaser M8000 Series User s Guide Troubleshooting 166 ...

Page 167: ...9 Close cover A Note When the optional Stacker is installed close cover A first then lower the stacker EPSON AcuLaser M8000 Series User s Guide Troubleshooting 167 ...

Page 168: ...m MP A MP tray or Cover A 1 Open the MP tray 2 If there is any jammed paper remove it gently with both hands Be careful not to tear the jammed paper EPSON AcuLaser M8000 Series User s Guide Troubleshooting 168 ...

Page 169: ...3 Open cover A Note When the optional Stacker is installed raise the stacker first then open cover A EPSON AcuLaser M8000 Series User s Guide Troubleshooting 169 ...

Page 170: ...4 Hold the handle of the imaging cartridge and pull it out Note Place the cartridge on a clean flat surface EPSON AcuLaser M8000 Series User s Guide Troubleshooting 170 ...

Page 171: ...hands Be careful not to tear the jammed paper Note When jammed paper cannot be removed easily turn the roller to take tension off the paper then pull it straight out 6 Reinstall the imaging cartridge EPSON AcuLaser M8000 Series User s Guide Troubleshooting 171 ...

Page 172: ...cker Paper Jam C1 A Paper Jam C2 A Paper Jam C3 A Paper Jam C4 A All paper cassettes and Cover A The instruction describes about standard lower paper cassette C1 as an example Use the same procedure for optional paper cassette C2 C3 and C4 EPSON AcuLaser M8000 Series User s Guide Troubleshooting 172 ...

Page 173: ...1 Pull out the paper cassette from the printer 2 Remove the tray cover and discard any crumpled paper Then reattach the tray cover EPSON AcuLaser M8000 Series User s Guide Troubleshooting 173 ...

Page 174: ...3 Gently remove the jammed paper with both hands Be careful not to tear the jammed paper EPSON AcuLaser M8000 Series User s Guide Troubleshooting 174 ...

Page 175: ...4 Open cover A Note When the optional Stacker is installed raise the stacker first then open cover A EPSON AcuLaser M8000 Series User s Guide Troubleshooting 175 ...

Page 176: ...5 Hold the handle of the imaging cartridge and pull it out Note Place the cartridge on a clean flat surface EPSON AcuLaser M8000 Series User s Guide Troubleshooting 176 ...

Page 177: ...h both hands Be careful not to tear the jammed paper Note When jammed paper cannot be removed easily turn the roller to take tension off the paper then pull it straight out 7 Open the MP tray EPSON AcuLaser M8000 Series User s Guide Troubleshooting 177 ...

Page 178: ...y from the printer 9 If there is any jammed paper remove it gently with both hands Be careful not to tear the jammed paper 10 Insert the MP tray into the printer EPSON AcuLaser M8000 Series User s Guide Troubleshooting 178 ...

Page 179: ...11 Close the MP tray 12 Reinsert the paper cassette EPSON AcuLaser M8000 Series User s Guide Troubleshooting 179 ...

Page 180: ...13 Reinstall the imaging cartridge EPSON AcuLaser M8000 Series User s Guide Troubleshooting 180 ...

Page 181: ...14 Close cover A Note When the optional Stacker is installed close cover A first then lower the stacker EPSON AcuLaser M8000 Series User s Guide Troubleshooting 181 ...

Page 182: ...mmed paper inside the cover Be careful not to tear the paper Note If paper is torn be sure to remove all torn parts When you cannot remove jammed paper by this procedure open cover A or cover B and remove the jammed paper as described in Paper Jam B A Cover B or A on page 161 EPSON AcuLaser M8000 Series User s Guide Troubleshooting 182 ...

Page 183: ...3 Close the Duplex Unit s cover Paper Jam STK Stacker 1 Open the stacker cover by pulling the tab at the top left of the stacker cover EPSON AcuLaser M8000 Series User s Guide Troubleshooting 183 ...

Page 184: ...nting a Configuration Status Sheet To confirm the current status of the printer and that the options are installed correctly print a configuration status sheet using the printer s control panel or the printer driver EPSON AcuLaser M8000 Series User s Guide Troubleshooting 184 ...

Page 185: ...tch is turned on or plug another electrical device into the outlet to check whether the outlet is operating properly The circuit breaker switch located on the back of the printer is off Make sure that there is no electrical leakage and then turn the circuit breaker switch on See Earth leakage circuit protector on page 15 The printer does not print Ready light off Cause What to do The printer is of...

Page 186: ... install more memory in your computer if you can The optional product is not available Cause What to do The printer does not recognize the optional product Print a configuration status sheet to see if the printer recognizes the optional product If not reinstall the optional product For Windows users EPSON Status Monitor is not installed For Windows users You have to install EPSON Status Monitor or...

Page 187: ... Note For the additional driver to be installed please see the table below Server OS Client OS Additional Driver Windows 2000 Windows XP or 2000 clients Intel Windows 2000 Windows XP Windows XP or 2000 clients Intel Windows 2000 or XP Windows XP x64 clients x64 Windows XP Windows XP x64 Server 2003 or Server 2003 x64 Windows XP or 2000 clients x86 Windows 2000 Windows XP and Windows Server 2003 Wi...

Page 188: ...ure that the cable is a double shielded twisted pair interface cable no more than six feet in length If you are using the USB interface use a Revision 2 0 cable The emulation setting for the port may not be correct Specify the emulation mode by using the printer s control panel menus See Emulation Menu on page 69 Note If a configuration status sheet does not print correctly your printer may be dam...

Page 189: ...ctly Cause What to do Theprinteremulationsettinginyourapplicationmaybe incorrect Make sure that your application is set for the printer emulation you are using For example if you are using the ESC Page mode make sure that your application is set to use an ESC Page printer You may need more memory Graphicsrequirelargeamountsofmemory Installanappropriate memory module See Memory Module on page 131 P...

Page 190: ...its service life If the message on the LCD panel or in EPSON Status Monitor indicates that the imaging cartridge is near the end of its service life replace the imaging cartridge See Replacing Consumable Products on page 147 For Windows users you can also check the remaining service life of the imaging cartridge by looking at the Basic Settings tab in the printer driver There may be a problem with...

Page 191: ...using the correct type of paper for your printer EPSON Color Laser Paper or smooth high quality copier paper is recommended for best results See Available paper types on page 229 for information on choosing paper The paper path inside the printer may be dusty Clean internal printer components by printing three pages with only one character per page There may be a problem with imaging cartridge Rep...

Page 192: ...dge seal has been pulled outcompletely Fordetails seetheinstructionsontheimagingcartridgepackage The imaging cartridge may be near the end of its service life If the message on the LCD panel or in EPSON Status Monitor indicates that the imaging cartridge is near the end of its service life replace the imaging cartridge See Replacing Consumable Products on page 147 For Windows users you can also ch...

Page 193: ...ck Extended Setting on the Optional Settings tab and then lighten the Density setting The non printed side of the page is dirty Cause What to do Toner may have spilled onto the paper feed path Clean internal printer components by printing three pages with only one character per page Print quality decreased Cause What to do The printer cannot print in the required quality level because of insuffici...

Page 194: ...by installing an optional memory module or CompactFlash memory See Installing a memory module on page 132 or Installing a CompactFlash memory on page 140 for details WhenRAM DiskissettoMaximumorNormalonthecontrolpanel you can increase the amount of available memory by changing this setting to off Paper Handling Problems Paper does not feed properly Cause What to do The paper guides are not set cor...

Page 195: ...ssette may not be installed properly See Optional Paper Cassette Unit on page 108 for instructions on installing an optional paper cassette unit Paper cannot be output to the Stacker Cause What to do The Stacker is not installed correctly Print a configuration status sheet to see if the Stacker is installed correctly See Printing a Configuration Status Sheet on page 184 If the Stacker is not insta...

Page 196: ...s of paper For the maximum paper capacity for each paper source see MP tray on page 30 Standard lower paper cassette on page 33 and Optional paper cassette unit on page 38 The paper size is not set correctly Make sure to set the paper guides in the optional paper cassette correctly Feed jam when using the optional paper cassette Cause What to do The paper is jammed at the optional paper cassette S...

Page 197: ...orrect or incomplete software installation can lead to USB problems Take note of the following and perform the recommended checks to ensure proper installation Checking printer software installation When using Windows Vista Vista x64 XP XP x64 2000 Server 2008 Server 2008 x64 Server 2003 or Server 2003 x64 you must follow the steps in the Setup Guide packed with the printer to install the printer ...

Page 198: ...n process click Install this driver software anyway If you click Don t install this driver software you will have to install the printer software again Status and Error Messages You can see the printer s status and error messages on the LCD panel For more information see Status and Error Messages on page 92 Canceling Printing Press the Cancel Job button on the printer s control panel To cancel a p...

Page 199: ...Emulation Menu on page 69 The printer does not print Cause What to do The Save as File check box is selected on the Output Options sheet in the Print dialog box for Mac OS X 10 3 9 Clear the Save as File check box on the Output Options sheet in the Print dialog box An incorrect printer driver is selected Make sure that the PostScript printer driver that you are using to print is selected The Emula...

Page 200: ... that you are using then try reinstalling the printer fonts again The edges of texts and or images are not smooth Cause What to do The Print Quality is set to Fast Change the Print Quality setting to Fine or Maximum The printer does not have sufficient memory Increase the printer memory The printer does not print normally via the USB interface Cause What to do For Windows users only The Data Forma...

Page 201: ...log box is set to Yes Make sure that both the Send CTRL D Before Each Job and Send CTRL D After Each Job settings are set to No For Windows users only The print data is too large ClickAdvancedonthePostScriptsheetoftheprinter sProperties then change the Data Format setting from ASCII data default to TBCP Tagged binary communications protocol When the Binary setting is set to On TBCP is not availabl...

Page 202: ...or Epson PCL6 printer driver Cause What to do Graphics Modemay be set to Vector and the printing data may include the data that cannot be printed in the setting Access the printer driver click the Graphics tab then set the Graphics Mode to Raster The printer does not start manual duplex printing only for Epson PCL6 printer driver Cause What to do The Print directly to the printer check box is not ...

Page 203: ...river click the Graphics tab then select 600 dpi as the resolution The printer does not have sufficient memory Increase the printer memory The RITech is set to Off Access the printer driver click the Graphics tab then select On for RITech from the drop down list CannotprintfromCitrixPresentationServer4 5 onlyforEpsonPCL6printer driver Cause What to do The Enable advanced printing features setting ...

Page 204: ...on programs and from your Windows operating system The printer settings made from any Windows applications override the setting made from the operating system From the application Click Print Print Setup or Page Setup from the File menu As necessary click Setup Options Properties or a combination of these buttons Windows Vista Server 2008 users Click Start click Control Panel then double click Pri...

Page 205: ...various settings in the Extended Settings dialog box To open the dialog box click Extended Settings on the Optional Settings tab Making Optional Settings You can update the installed option information manually if you have installed options to your printer 1 Access the printer driver 2 Click the Optional Settings tab then select Update the Printer Option Info Manually 3 Click Settings The Optional...

Page 206: ...atus Monitor EPSON Status Monitor is a utility program that monitors your printer and gives you information about its current status Installing EPSON Status Monitor 1 Make sure that the printer is off and that Windows is running on your computer 2 Insert the printer software CD ROM in the CD ROM drive Note If the Epson Installation Program screen does not appear automatically click Start then clic...

Page 207: ...4 Click EPSON Status Monitor 5 Read the license agreement statement then click Accept 6 Select your country or region then click OK Epson Web site is registered Note Be sure to register the Web site to order consumables online If you click the Cancel button the Web site is not registered but the EPSON Status Monitor installation continues 7 When the installation is complete click OK EPSON AcuLaser...

Page 208: ...e solution is displayed See Detailed Status on page 209 Replacement Parts Information Youcanobtaininformationonpapersourcesandreplacementparts See Replacement Parts Information on page 210 Job Information You can check print job information See Job Information on page 211 Notice Settings You can make specific monitoring settings See Notice Settings on page 213 Order Online You can order consumable...

Page 209: ... SP1 for Windows 2000 XP To monitor a NetWare printer connect only one print server to each queue For directions see the Network Guide for the printer You cannot monitor a NetWare queue printer beyond the IPX router because the setting for IPX hops is 0 This product supports NetWare printers configured by a queue based printing system such as Bindery or NDS You cannot monitor NDPS Novell Distribut...

Page 210: ...r icon flashes when the imaging cartridge has some error or has neared the end of its service life c Fuser Unit Indicates the remaining service life of thefuser unit Theserviceiconflasheswhenthefuser unit has some error or has neared the end of its service life d Order Online button Clicking this button enables you to order consumables online See Order Online on page 214 for details EPSON AcuLaser...

Page 211: ...Indicates the print job is printed currently Completed Indicates the print job have finished Canceled Indicates the print job have been canceled Held Indicates the print job is on hold c User Displays the user name d Computer Displays the name of the computer that sent the print job e Job Type Displays the job type The jobs are displayed as Stored Verify Re Print and Confidential respectively Abou...

Page 212: ... 2008 Server 2008 x64 Server 2003 or Server 2003 x64 Standard TCP IP connection with Windows Vista Vista x64 XP XP x64 or 2000 When using the shared Windows Vista Vista x64 2000 Server 2008 Server 2008 x64 Server 2003 or Server 2003 x64 EpsonNet Print TCP IP connection with Windows Vista Vista x64 XP XP x64 or 2000 clients Client only Environments When using the LPR connection in Windows Vista Vis...

Page 213: ...rver with Windows Point Print and the server and the client are both Windows XP or later it communicates with the OS communication function Therefore you can monitor the printer without selecting this check box e More Settings button Opens the More Settings dialog box to set how to communicate with the shared printer f DisplaytheOrderOnlinewindow automatically check box When this check box is sele...

Page 214: ...g box will appear Then click Continue to make the settings Note When sharing the printer be sure to set EPSON Status Monitor so that the shared printer can be monitored on the print server Order Online a Text box Displays the consumables and codes b Order Now Find Dealer button Connects to the URL where you can place an order and find the dealer nearest you If you do not want a confirmation messag...

Page 215: ...lling the Printer Software Note The illustrations in this section show Windows XP screens They may be different from the screens for your operating system 1 Quit all applications 2 For Windows Vista or Server 2008 click Start then click Control Panel For Windows XP XP x64 Server 2003 or Server 2003 x64 click Start click Control Panel then click Add or Remove Programs For Windows 2000 click Start p...

Page 216: ...your printer s icon 6 If you wish to uninstallonly a utility click theUtilities tab and select the check box for the printer software you want to uninstall 7 Click OK Note You can uninstall EPSON Network Utility When the utility is uninstalled you cannot display the printer status from EPSON Status Monitor of other printers 8 Follow the on screen instructions EPSON AcuLaser M8000 Series User s Gui...

Page 217: ...4 XP XP x64 or 2000 Remarks No restrictions for these systems Mac OS X Recommended OS Version Mac OS X 10 3 9 or later Computer Power Mac G3 G4 G5 iMac eMac PowerBook G3 G4 or iBook Note To use binary data Epson recommends that you use AppleTalk for the printer s network connection If you use a protocol other than AppleTalk for the network connection you need to set Binary to On in the PS3 Menu on...

Page 218: ...stalling the printer software 1 Make sure that the printer is turned off Insert the printer software CD ROM into your CD ROM drive 2 For Windows 2000 click Start point to Settings and click Printers Then double click the Add Printer icon For Windows Vista Vista x64 XP click Start point to Printer and Faxes and click Add a printer in the Printer Tasks menu 3 The Add Printer Wizard appears Then clic...

Page 219: ...d off Insert the printer software CD ROM into your CD ROM drive 2 Connect your computer to the printer with a USB cable then turn on the printer Note for Windows Vista users Without the Windows driver or the Adobe PS driver the display shows Found New Hardware In this case click Ask me again later 3 For Windows Vista Vista x64 XP or XP x64 click Start point to Printer and Faxes and click Add a pri...

Page 220: ...fore installing the printer software 1 Make sure that the printer is turned on Insert the printer software CD ROM into your CD ROM drive 2 For Windows Vista Vista x64 XP or XP x64 click Start point to Printer and Faxes and click Add a printer in the Printer Tasks menu For Windows 2000 click Start point to Settings and click Printers Then double click the Add Printer icon 3 The Add Printer Wizard a...

Page 221: ...ge 204 Using AppleTalk under Windows 2000 Use the following settings if your machine is running Windows 2000 and the printer is connected through an network interface using the AppleTalk protocol Select PS3 as the Network setting in the control panel s Emulation Menu On the Device Settings sheet of the printer s Properties dialog box make sure that SEND CTRL D Before Each Job and SEND CTRL D After...

Page 222: ... for an administrator 6 When installation is done click Close Selecting the printer After installing the PostScript 3 printer driver you need to select the printer In a network environment For Mac OS X users Note Although EPSONFireWire appears in the interface pop up list you cannot use FireWire for printer connection in the PostScript 3 mode You need to make the settings for your installed option...

Page 223: ...sure to select AppleTalk Do not select EPSON AppleTalk because it cannot be used with the PostScript 3 printer driver Note for IP Printing users Make sure to select IP Printing Do not select EPSON TCP IP because it cannot be used with the PostScript 3 printer driver After selecting IPPrinting enter the IP address for the printer then make sure to select the Use default queue on server check box No...

Page 224: ...s not automatically selected in the Printer Model list you need to reinstall the PostScript printer driver See Installing the PostScript printer driver on page 221 5 Click Add Note for IP Printing users USB or Bonjour Rendezvous users Select your printer from the Printer list then select ShowInfo from the Printers menu The Printer Info dialog box appears Select Installable Options from the pop up ...

Page 225: ...t 3 Select Show Info from the Printers menu The Printer Info dialog box appears 4 Make necessary changes to the settings then close the dialog box 5 Quit Print Fax for Mac OS X 10 5 or Printer Setup Utility for Mac OS X 10 4 or below EPSON AcuLaser M8000 Series User s Guide About the PostScript Printer Driver 225 ...

Page 226: ...not be possible with this amount of memory depending on the specifics of the job being printed System requirements only for Epson PCL6 printer driver To use the PCL6 printer driver your computer must be running the following Microsoft Windows versions and your computer must meet the system requirement of the each operating system Supported operating systems Windows Vista Vista x64 Windows XP XP x6...

Page 227: ...g the printer software The examples in this section are from the Windows XP operating system They may vary in appearance from what actually appears on your screen however the instructions are the same When uninstalling the printer driver select EPSON Monochrome Laser P6 in the uninstallation program If you select EPSON Printer Software the uninstallation may not be completed successfully 1 Make su...

Page 228: ...own list and type your printer s name in the Printer Name box Select the Yes or No check box depending on whether you want to set this printer as the default printer Then click Next 7 You can start the installation now Click Finish to continue 8 Installation is complete Click Exit to Windows After the installation is done click Printer Properties to make the appropriate settings Note If you want t...

Page 229: ...h no gaps between labels Transparencies Transparencies for laser printers or copiers Thick paper Weight 90 to 157 g m2 Extra thick paper Weight 157 to 216 g m2 Colored paper Non coated Paper with letterhead Paper and ink of letterheads must be compatible with laser printers Userecycledpaperonlyundernormaltemperatureandhumidityconditions Poorqualitypapermayreduceprintquality or cause paper jams and...

Page 230: ...ial surface coated paper or special surface colored paper Paper that has binder holes or is perforated Paper that has glue staples paper clips or tape on it Paper that attracts static electricity Moist or damp paper Paper of uneven thickness Overly thick or thin paper Paper that is too smooth or too rough Paper that is different on the front and back Paper that is folded curled wavy or torn Paper ...

Page 231: ...per Up to a 17 5 mm thick stack or up to 150 sheets 60 to 90 g m2 envelopes Up to 10 pieces transparencies Up to 75 sheets labels Up to 75 sheets thick paper Up to a 17 5 mm thick stack extra thick paper Up to a 17 5 mm thick stack Standard lower paper cassette plain paper Up to a 59 4 mm thick stack or up to 500 sheets 60 to 90 g m2 Optional paper cassette unit plain paper Up to a 59 4 mm thick s...

Page 232: ...ble fonts and 5 bitmap for PCL5 80 scalable fonts and 1 bitmap for PCL6 17 scalable fonts for PostScript3 RAM 128 MB expandable up to 576 MB Printing speed varies by paper type or other conditions Environmental Temperature In use 10 to 35 C 50 to 95 F Not in use 0 to 35 C 32 to 95 F Humidity In use 15 to 85 RH Not in use 10 to 85 RH Altitude 2 000 meters 6 562 feet maximum Mechanical Dimensions He...

Page 233: ...operations are completely suspended Power consumption varies depending on operating conditions and whether a type B interface card is installed or a USB memory is inserted Standard and approvals European model Low Voltage Directive 2006 95 EC EMC Directive 2004 108 EC EN 60950 1 EN 60825 1 EN 55022 Class B EN 55024 EN 61000 3 2 EN 61000 3 3 Interfaces Parallel Interface Use the IEEE 1284 I complia...

Page 234: ...03 and Server 2003 x64 operating systems Ethernet interface YoucanuseanIEEE802 3100BASE TX 10BASE Tstraight throughshielded twisted pairinterface cable with an RJ45 connector Options and Consumable Products Optional paper cassette unit Product code Model C12C802542 L571AC1 Paper size A3 A4 A5 B4 B5 Letter LT Legal LGL Paper weight 60 to 90 g m2 17 to 24 lb Paper feed One paper cassette mounted Aut...

Page 235: ...feed delivery system Paper types Plain paper Power supply DC 24 V 1 6 A and DC 3 3 V 0 1 A supplied by the printer Dimensions and weight Height 233 mm 9 2 in Width 435 mm 17 1 in Depth 147 mm 5 8 in Weight 2 3 kg 5 1 lb This product conforms to CE marking requirements in accordance with EC Directive 2004 108 EC Memory modules Make sure that DIMM you purchase is compatible with EPSON products For d...

Page 236: ...3 in Width 501 mm 19 7 in Depth 312 mm 12 3 in Weight 3 0 kg 6 6 lb This product conforms to CE marking requirements in accordance with EMC Directive 2004 108 EC Imaging Cartridge Return Imaging Cartridge Product code Model Imaging Cartridge Return Imaging Cartridge 2 1188 1188 1 1189 1189 1 Storage temperature 0 to 35 C 32 to 95 F Storage humidity 15 to 85 RH 1 This product conforms to CE marking...

Page 237: ...rial number label is usually on the back of the product Product model Product software version Click About Version Info or similar button in the product software Brand and model of your computer Your computer operating system name and version Names and versions of the software applications you normally use with your product Help for Users in Europe Check your Pan European Warranty Document for inf...

Page 238: ...uct Our Pre sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located Many types of queries are answered here The Helpdesk numbers are Phone 1300 361 054 Fax 02 8899 3789 Weencourageyoutohavealltherelevantinformationonhandwhenyouring Themoreinformation you prepare the faster we can help solve the problem This information inclu...

Page 239: ...requently Asked Questions FAQ and e mail are available Epson Hotline Phone 66 2685 9899 Our Hotline team can help you with the following over the phone Sales enquiries and product information Product usage questions or problems Enquiries on repair service and warranty Help for Users in Vietnam Contacts for information support and services are Epson Hotline Phone 84 8 823 9239 Service Center 80 Tru...

Page 240: ...arta Mangga Dua Mall 3rd floor No 3A B Jl Arteri Mangga Dua Jakarta Phone Fax 62 21 62301104 Bandung Lippo Center 8th floor Jl Gatot Subroto No 2 Bandung Phone Fax 62 22 7303766 Surabaya Hitech Mall lt IIB No 12 Jl Kusuma Bangsa 116 118 Surabaya Phone 62 31 5355035 Fax 62 31 5477837 Yogyakarta Hotel Natour Garuda Jl Malioboro No 60 Yogyakarta Phone 62 274 565478 Medan Wisma HSBC 4th floor Jl Dipon...

Page 241: ...he following information Product information Answers to Frequently Asked Questions FAQs Latest versions of Epson product drivers Users can access our World Wide Web home page at http www epson com hk Technical Support Hotline You can also contact our technical staff at the following telephone and fax numbers Phone 852 2827 8911 Fax 852 2827 4383 Help for Users in Malaysia Contacts for information ...

Page 242: ...nd technical support Techline Phone 603 56288333 Help for Users in India Contacts for information support and services are World Wide Web http www epson co in Information on product specifications drivers for download and products enquiry are available Epson India Head Office Bangalore Phone 080 30515000 Fax 30515005 Epson India Regional Offices Location Telephone number Fax number Mumbai 022 2826...

Page 243: ...A Mobile Users 3900 1600 9AM 6PM Prefix local STD code Help for Users in the Philippines To obtain technical support as well as other after sales services users are welcome to contact the Epson Philippines Corporation at the telephone and fax numbers and e mail address below Trunk Line 63 2 706 2609 Fax 63 2 706 2665 Helpdesk Direct Line 63 2 706 2625 E mail epchelpdesk epc epson com ph World Wide...

Page 244: ...help you with the following over the phone Sales enquiries and product information Product usage questions or problems Enquiries on repair service and warranty EPSON AcuLaser M8000 Series User s Guide Where To Get Help 244 ...

Page 245: ... ESCP2 84 FX 86 how to access 64 I239X 88 information 66 network 80 panel settings 64 parallel 78 password config 90 PCL 81 printing 70 PS3 82 quick print job 77 104 reserve job data 104 reset 76 setup 72 system information 68 tray 69 USB 79 D Duplex printing 48 Duplex Unit how to install 118 how to remove 120 specifications 235 E Emulation menu 69 EPSON Status Monitor Accessing EPSON Status Monit...

Page 246: ...nterface Windows 220 Installing the PostScript printer driver for the parallel interface Windows 218 Installing the PostScript printer driver for the USB interface Windows 219 Interface cards how to install 138 how to remove 140 Interfaces ethernet 234 Parallel 233 USB 234 M Maintenance printer 148 Printer pickup roller 149 Memory module how to install 132 how to remove 137 specifications 235 MP t...

Page 247: ...t layout Modifying the print layout 50 Printer cleaning 148 cleaning pickup roller 149 consumable products 27 electrical 233 environmental 232 general 231 mechanical 232 optional products 26 parts front view 23 parts inside 25 parts rear view 24 standard and approvals 233 transporting 17 transporting long distance 153 transporting short distance 154 Printer driver Accessing the printer driver Wind...

Page 248: ...s 58 System information menu 68 T Toner Toner Save mode 47 Toner Save mode 47 Transporting the printer long distance 153 Transporting the printer short distance 154 Tray menu 69 Troubleshooting 92 105 156 184 198 memory problems 194 operational problems 185 options 195 paper handling problems 194 PCL6 mode 202 PostScript 3 mode 198 print quality problems 189 printout problems 188 USB problems 196 ...

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