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Diskette Drive Problems

A newly installed diskette drive is not working properly.

Make sure you have installed the drive correctly and check all
the cable connections.

You see a diskette drive error when you start your computer.

Run the SETUP program and configure your system for the
correct type of diskette drive. Also check the jumper setting of
JP4 to make sure the diskette drive controller is enabled.

The diskette drive is making loud or unusual noises

Contact your Authorized EPSON Servicer or the EPSON
Connection.

Hard Disk Drive Problems

A newly installed hard disk drive is not working properly or
its performance is not what you expect.

Make sure you have installed the drive correctly and check all
cable connections. Also, check the jumper settings on your
drive.

Check that you have installed the IDE driver on your hard disk
(see Chapter 2). To take advantage of the local bus IDE
interface, your hard disk drive must support a 32-bit data path

that uses double-word I/O. Also make sure your CONFIG.SYS
file is loading the IDE driver when you start your system.

Some hard disk drives do not support the Energy Star features
on your system. You may need to disable these features in
SETUP.

6-8

Troubleshooting

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Summary of Contents for ActionPC 6000

Page 1: ......

Page 2: ... or otherwise without the prior written permission of Epson America Inc No patent liability is assumed with respect to the use of information contained herein Nor is any liability assumed for damages resulting from the use of the information contained herein Further this publication and features described herein are subject to change without notice TRADEMARKS EPSON is a registered trademark of Sei...

Page 3: ...es plugged into the extension cord does not exceed the cord s ampere rating Also make sure the total of all devices plugged into the wall outlet does not exceed 15 amperes Except as specifically explained in this User s Guide do not attempt to service the computer yourself Unplug the computer and refer servicing to qualified service personnel under the following conditions If the power cord or plu...

Page 4: ...cordon d alimentation de l ordinateur n est pas abîmé ni effiloché Dans le cas où on utilise un cordon de rallonge avec l ordinateur s assurer que l intensité en amperes requise pour tous les appareils branches sur ce cordon ne soit pas supérieure à la capacité du cordon S assurer aussi que cette intensté ne dépasse jamais la somme de 15 amperes pour l ensemble des appareils Sauf clans les cas spé...

Page 5: ...necting a Monitor 1 4 Connecting a Parallel or Serial Device 1 5 Connecting the Power Cord 1 7 Turning On the Computer 1 7 Turning Off the Computer 1 9 CHAPTER 2 RUNNING SETUP AND INSTALLING DRIVERS Using SETUP 2 1 Starting the SETUP Program 2 2 Using the System Setup Option 2 3 Using the Fixed Disk Setup Option 2 5 Using the Advanced System Setup Options 2 6 Setting the Boot Options 2 8 Using the...

Page 6: ...ing a Command or Program 3 8 Resetting the Computer 3 9 Using a Password 3 10 Changing the Processor Speed 3 11 CHAPTER 4 INSTALLING AND REMOVING OPTIONS Removing the Cover 4 2 Replacing the Cover 4 4 Locating the Internal Components 4 5 Changing the Jumper Settings 4 7 Setting the Jumpers 4 9 Installing Memory Modules SIMMs 4 10 Inserting SIMMs 4 12 Removing SIMMs 4 13 Installing an Option Card 4...

Page 7: ...ttaching Mounting Frames to the Drive 5 16 Installing the Drive 5 17 Connecting the Drive and Power Cables 5 19 Removing a Drive from an External Bay 5 21 Post installation Procedures 5 22 CHAPTER 6 TROUBLESHOOTING Identifying Your System 6 1 The Computer Will Not Start 6 2 The Computer Does Not Respond 6 4 Keyboard Problems 6 4 Mouse Problems 6 5 Monitor Problems 6 5 Diskette Problems 6 7 Diskett...

Page 8: ...quirements OptionsAvailablefromEPSON Tested Operating Environments System Memory Map Video Resolutions and Colors Hard DiskDriveTypes DriveOptionInformation DMA Assignments Hardware Interrupts System I OAddress Map ConnectorPinAssignments GLOSSARY A 1 A 2 A 3 A 4 A 4 A 5 A 5 A 5 A 5 A 6 A 6 A 6 A 7 A 7 A 8 A 9 A 11 A 12 A 13 A 13 A 15 INDEX EPSON lnternational Marketing Locations viii ...

Page 9: ... when you re ready to acquire more capability you can expand your system video and cache memory and install options cards The VESA option slots allow you to install high perform ante VESA compliant devices such as a graphics accelerator card SCSI adapter or network controller Computer Features Your computer offers the following features Intel Pentium 60 or 66 MHz microprocessor 8MB of internal mem...

Page 10: ... IDE hard disk drives and two diskette drives Your system contains local bus interfaces for the video and IDE hard disk drive controllers These buses can transfer data at the full speed of your processor 60 or 66 MHz rather than at the standard 8 33 MHz ISA bus speed so your system can access the hard disk drive and process video data far more quickly Power saving Features In standard configuratio...

Page 11: ...egrated local bus SVGA and IDE hard disk drive interfaces The IDE driver lets you use the high speed 32 bit local bus IDE hard disk drive interface which dram atically increases the speed of your computer as it reads from and writes to your hard disk drive The SVGA drivers allow you to take advantage of the local bus and extended VGA features such as high resolutions and 132 column text mode when ...

Page 12: ...hat allow you to take full advantage of your computer s capabilities Chapter 3 covers general operating procedures such as resetting the computer using the password and changing the processor speed Chapter 4 describes how to remove and replace the computer s cover change jumper settings and install optional equipment such as option cards and memory modules Chapter 5 explains how to install and rem...

Page 13: ...er or Service Center Customer relations EPSON technical inform ation library fax service Product literature on current and new products You can purchase accessories manuals or parts for EPSON products from EPSON Accessories at 800 873 7766 U S sales only In Canada call 800 GO EPSON When you call for technical assistance be ready to identify your system and its configuration and provide any error m...

Page 14: ...er of CompuServe you are eligible for a free introductory membership as an owner of an EPSON product This membership entitles you to An introductory 15 credit on CompuServe Your own user ID and password A complimentary subscription to CompuServe Magazine CompuServe s monthly publication To take advantage of this offer call 800 848 8199 in the United States and Canada and ask for representative 529...

Page 15: ...ace Do not place your system too close to any electrical device such as a telephone or television which generates an electromagnetic field Protect your computer from extremes in temperature humidity dust and smoke and avoid direct sunlight or other sources of heat Read the Important Safety Instructions on page iii at the front of this manual for more instructions on choosing a suitable environment...

Page 16: ...use the computer in North America South America or Japan If you plan to operate the computer in the United Kingdom Europe or some South American countries you will almost certainly need to reset the voltage selector switch to 220 VAC Line source voltages between 200 and 240 VAC are acceptable with the switch set to 220 VAC Caution Before you turn on the power to your system make sure the voltage s...

Page 17: ...wo removable panels above the mouse and keyboard ports You can remove these panels if you want to install a game port connector to the game port interface on the system board or if you install an optional external port Note To use the game port connector on the main system board be sure jumper JP9 is set to enable the port default setting as described in Chapter 4 Setting Up Your System 1 3 ...

Page 18: ...d you may need to install a mouse driver See your mouse manual for instructions If you are using Window T M the Windows installation program automatically loads a mouse driver for Windows applications Connecting a Monitor You can connect your VGA or SVGA monitor to the computer s built in VGA port as described below 1 Place your monitor near the computer Turn the monitor and computer around so the...

Page 19: ...to the back of your computer make sure the monitor s power requirements do not exceed 1 Amp 5 Plug the monitor s power cord into the power inlet on the back of the monitor 6 Plug the other end of the power cord into a grounded electrical outlet or into the power outlet on the back of the computer Connecting a Parallel or Serial Device Your computer has one multi mode parallel port and two serial p...

Page 20: ... correct mode for the device you connected by changing the setting of the LPT Extended Mode option in the SETUP program as described in Chapter 2 If you use EPP mode Enhanced Parallel Port or ECP mode Extended Capabilities Port check your parallel device software documentation for the correct DMA channel DRQ setting Then set jumpers JP17 and JP18 to match this setting as described in Chapter 4 Usi...

Page 21: ...computer WARNING To avoid an electric shock be sure to plug the cord into the computer before plugging it into the wall outlet 2 Plug the other end of the cord into an electrical outlet Turning On the Computer Once you set up your system you re ready to turn on the power The features on the front panel are shown below Setting Up Your System 1 7 ...

Page 22: ...r button on the right side of the front panel The power indicator lights up then the computer performs its power on diagnostics which are a series of checks to make sure everything is working correctly During diagnostics you see a message telling you to press Del to run the SETUP program Chapter 2 describes starting and using SETUP 5 If your system is configured to automatically load a program suc...

Page 23: ...urn off your system follow these steps 1 Save your data exit any application programs and exit Windows if you are running it 2 Check the hard disk drive light and the diskette drive light s to make sure they are not on Don t turn off the computer if one of these lights are on because you could damage the drive or lose data 3 Remove any diskette s from the diskette drive s 4 Press the power button ...

Page 24: ...1 10 Setting Up Your System ...

Page 25: ...instructions for installing the local bus IDE drivers and video drivers Using SETUP You may need to run the SETUP program the first time you use your computer If your system came unconfigured you need to define how it is set up If your system was configured for you you may want to check the settings or adjust the date and time You also may need to run SETUP again later if you change your configura...

Page 26: ...ou may see the following message Press Del to enter SETUP Press Del This message is only on the screen for a few seconds If you missed it restart your computer and try again If during power on diagnostics the system detects an error in your system configuration you hear two beeps and see an error message followed by this message Press F1 to resume Del to run SETUP Press Del to run SETUP and correc...

Page 27: ...screen F1O Ignoresany changes you have made on the current screen Enter Selects the current option or value Esc or Alt X Return to the previous screen While you are in SETUP the bottom of the screen lists the keys you can press to perform specific functions Using the System Setup Option When you select the System Setup option you see the System Setup screen From this screen you can set the system ...

Page 28: ...he Monochrome option If you installed a video adapter card make sure you disable the on board SVGA controller by setting jumpers JP31 JP32 and JP33 to the Off position See Chapter 4 for information on setting jumpers Checking system memory When you boot your system the system BIOS updates the memory size automatically You see the memory configuration displayed in the System Memory and Extended Mem...

Page 29: ... in the remaining fields on the screen Some drives such as preform atted drives may not support the auto sensing feature If the drive parameters sensed by the computer do not match your drive check Appendix A to see if your drive s parameters are included in the hard disk drive table If not you need to define your own drive type or reformat the disk See the next section for instructions on definin...

Page 30: ...ee the Advanced System Setup screen from which you can configure the computer s cache memory shadow memory and parallel port Your system can automatically configure the Memory Cache and Memory Shadow options for you To avoid configuration problems you should let the system configure these options Configuring cache memory The system can configure your Memory Cache options or you can manually set th...

Page 31: ...ncrease in perform ance If you enable video shadowing for specific blocks the ROM located in each enabled block is copied to the shadow RAM area Configuring your parallel port mode To select the mode you want to use for your parallel port select the Advanced Chipset Control option Then set the LPT Extended Mode option to Standard for AT unidirectional mode EPP mode for Enhanced Parallel Port bidir...

Page 32: ...ad it from drive C recommended setting C then A Load operating system from drive C If it isn t there load it from drive A C only Load operating system from drive C Default setting If you set the Boot sequence option to C only you should disable the Floppy check option described below so the system doesn t access the diskette drive during the startup procedure Disabling this option decreases the ti...

Page 33: ...off each time you turn on or reset your computer Key click option Select Disabled the default setting to turn off the clicking sound produced by your computer s speaker when you press a keyboard key Select Enabled to turn on the clicking sound Keyboard auto repeat rate option Select the rate in characters per second at which you want your keyboard to repeat input of a character when you hold down ...

Page 34: ...ay want to restrict access to the diskette drives or the virus protection features on this system See the next sections for instructions on selecting the type of password prompting you want and on entering changing or deleting passwords Note If both a Supervisor password and a User password are enabled SETUP displays options for setting the User password only to users who logged on with a User pas...

Page 35: ...ption now displays Enabled To set a User password select the Set user Password option as you follow the steps above Deleting passwords To delete your passwords follow these steps 1 Set the Password on boot option to Disabled 2 Delete the User password by pressing Enter for both the password field and the confirmation field Don t type any characters in these fields 3 Then delete the Supervisor pass...

Page 36: ...ver will see an error message when he or she tries to access the diskette drive If you select user for the Diskette access option you can access the diskette drives whether you enter the Supervisor or User password when you start the system Note To use passwords for diskette drive access you must enable the Password on boot option If you select a password level for Diskette access but leave the Pa...

Page 37: ...n sets the time out period for video signals to your monitor When the mouse or keyboard has been inactive for the time period you select here your computer stops sending video signals to your monitor If your monitor is also Energy Star compliant it goes into a low power standby mode because it isn t receiving video signals from your computer Screens on monitors that aren t Energy Star compliant wi...

Page 38: ...y SETUP screen From the SETUP Main Menu you can perform the following functions Load ROM Loads the factory default settings D e f a u l t V a l u e s stored in ROM back into CMOS If you change your system configuration using the SETUP program and then have problems you can load ROM values to boot the system and start over Load Values Loads the current values stored in from CMOS CMOS for all SETUP ...

Page 39: ...ndows before you can install the drivers InstaIling the IDE Drivers If you want to take advantage of the high speed performance available through your system s local bus interfaces for the hard disk drives you must install the IDE integrated drive electronics drivers included on Drivers Diskette 2 Before you install the IDE drivers make sure you back up your hard disk drive Then use the installati...

Page 40: ...allation program changes your computer s CONFIG SYS file so the system loads the IDE drivers at startup If you select the IDE driver for Windows this program also modifies the SYSTEM INI file for Windows After you install the drivers the system reboots Note Not all hard disk drives can take full advantage of the local bus IDE interface To take advantage of this feature your hard disk drive must su...

Page 41: ...on installing video drivers see the README file included on each of the Drivers diskettes Note You must install Windows before you install the video driver for Windows To obtain drivers for additional applications or new drivers as they become available contact the EPSON Connection or access the Epson America Forum on CompuServe Running SETUP and Installing Drivers 2 17 ...

Page 42: ...2 18 Running SETUP and Installing Drivers ...

Page 43: ...cessor speed Working Comfortably If you spend a lot of time at your computer you may experience occasional fatigue or discomfort caused by repetitive motions or too much time spent in one position If you follow the guidelines in this section you may avoid these problems and actually increase your productivity Take a few minutes to read this section for suggestions about Using the right furniture P...

Page 44: ...le chair allows you to support your body in the correct position Make sure the chair supports your lower back the backrest should fit the curvature of your spine To reduce fatigue try to use a chair with adjustable padded armrests so you can occasionally rest your arms while you work Make sure the seat and backrest are wide enough so you can sit in a variety of positions throughout the day Also le...

Page 45: ...reen characters and your ability to focus on the display Adjust the monitor s brightness and contrast controls to maximize image clarity and keep the screen clean Try placing any source documents you are using on a copy stand and position the stand next to the screen at the same eye level This reduces neck strain and makes it easier for your eyes to move back and forth between the document and the...

Page 46: ...o bright Using the Keyboard and Mouse Constant use of a keyboard mouse or any pointing device can lead to a variety of aches and strains To prevent injury keep your hands relaxed and rest them frequently Try to keep your fingers parallel with your forearms to prevent straining your wrists Adjust the angle of the keyboard so the slope is no more than 25 degrees The keyboard has legs on the bottom w...

Page 47: ...ips bent at about a 90 degree angle and your forearms and thighs parallel to the floor Try to keep your arms in an easy natural position with your elbows near your body and level with or slightly lower than the keyboard Your wrists should be straight not bent and your hands should rest lightly on the keys or the mouse Rest your eyes occasionally by closing them or focusing on a fixed spot in the d...

Page 48: ...emos Not only is this faster but you 11 save paper and storage space too Use recycled paper whenever you can and if possible reuse or recycle used paper instead of throwing it away Using Your Green PC Featutes If you have an Energy Star compliant monitor your computer places the monitor the hard disk drive or both into a low power standby mode when the keyboard or mouse has been inactive for the t...

Page 49: ...es do not support a low power standby mode Also the delay caused by the hard disk drive returning to active mode may cause errors in some applications If you have problems you may want to disable the standby mode for the hard disk drive Inserting and Removing Diskettes To insert a diskette into a 3 5 inch drive hold the diskette with the label facing up and the shutter leading into the drive as sh...

Page 50: ...reset the computer or turn it off while a diskette drive light is on You could lose data Also remove all diskettes before you turn off the computer Stopping a Command or Program You may sometimes need to stop a command or program while it is running If you want to stop a DOS or DOS application program command try one of the following Press P a u s e Press Ctrl C Press Ctrl Break If these methods d...

Page 51: ...he computer without properly exiting a program you may lose data If you set the Boot sequence in SETUP to C only see Chapter 2 the operating system must be on the hard disk when you reset the computer If you selected the other options the operating system must be either on the hard disk or on a diskette in drive A If you do not have a hard disk insert the operating system diskette in drive A If yo...

Page 52: ...ssword on boot option in SETUP you must enter the Supervisor or User password every time you turn on or reset the computer If you enter a password but disable the Password on boot option you must enter the password when you start SETUP If you set the Diskette access option to Supervisor you can access a diskette drive only if you entered the Supervisor password when you started your system If you ...

Page 53: ...assword Problems in Chapter 6 Changing the Processor Speed Your computer s processor can operate at two speeds fast 60 or 66 MHz or slow 8 MHz At fast speed the computer performs all tasks faster The slow speed is available for compatibility with some copy protected programs or application programs with specific timing requirements Some copy protected programs also require you to leave a key disk ...

Page 54: ...ff the SPEED light To select fast speed press Ctrl Alt the SPEED light comes on Note You can use the commands listed above while you are running a program However if the program uses one of these commands for another function you cannot use it to change the processor speed The speed setting rem ains in effect until you reset your computer or turn it off 3 12 Using Your Computer ...

Page 55: ...u are finished It then describes the following Locating the internal components Changing the jumper settings Installing and removing SIMMs single inline memory modules Instailing and removing option cards Adding video memory Instailing external cache Caution Never install options or change jumper settings when the computer is turned on or the power cable is connected to the computer Once you have ...

Page 56: ...pheral devices 2 Disconnect the computer s power cable from the electrical outlet and from the back panel Also disconnect any other cables that are connected to the computer including the keyboard cable 3 If the monitor is on top of the computer lift it off and set it to one side 4 Turn the computer around so the back panel is facing you 5 Remove the three screws securing the back panel as shown b...

Page 57: ... to the computer by touching the metal surface of the back panel WARNING Be sure to ground yourself by touching the back panel of the computer every time you remove the cover If you are not properly grounded you could generate an electric shock that could damage a component when you touch it Installing and Removing Options 4 3 ...

Page 58: ...es are out of the way so they do not catch on the cover 4 Insert the lip at the front of the cover between the front bezel and the computer case and guide it straight down See the illustration on page 4 3 5 Replace the three cover retaining screws 6 Reconnect the computer to the monitor printer keyboard and any other peripheral devices you have Then reconnect the power cable to the back of the com...

Page 59: ...Locating the Internal Components As you follow the instructions in this chapter refer to the illustration below to locate the major components inside your computer Installing and Removing Options 4 5 ...

Page 60: ... main system board inside your computer Use this illustration to locate jumpers SIMM sockets external cache sockets and video memory chip sockets video parallel serial mouse and keyboard connectors 4 6 Installing and Removing Options ...

Page 61: ...2 3 1 2 2 3 2 3 3 4 1 4 Function Enables diskette drive controller Disables diskette drive controller Enables COM1 serialporl Disables COMl serialporl Assigns COM1 serialport as COM1 Assigns COM1 serialport as COM3 Enables COM2 serialport Disables COM2 serialporl Assigns COM2 serialport as COM2 Assigns COM2 serialport as COM4 Enables optional game port Disables optional game port Enables the prima...

Page 62: ...JP34 JP35 256KB 1 2 Off 1MB 2 3 2 3 SVGA jumper settings VGA jumper function Enable on board VGA Disable on board VGA JP31 JP32 On On Off Off Parallel port DMA channel DRQ settings JP33 On Off Jumper number DRQ1 DMA channel DRQ3 DMA channel JP17 1 2 3 4 JP18 3 4 1 2 Note DMA channel for the parallel port if set to EPP or ECP mode in SETUP 4 8 Installing and Removing Options ...

Page 63: ...e page 4 18 3 A jumper s setting is determined by where the jumper is placed on the pins Use the table below to identify the pin settings for 2 3 and 4 pin jumpers To identify the pin numbers look at the system board under the jumper Jumper positions To move a jumper from one position to another use needle nose pliers or tweezers to pull it off its pins and gently move it to the desired position I...

Page 64: ...lling additional SIMMs you can increase the amount of memory in your computer up to 128 MB There are four SIMM sockets on the main system board and each can contain one memory module You can install lMB 2MB 4MB 8MB 16MB and 32MB SIMMs The sockets are labelled on the main system board between the sockets The following table shows the recommended SIMM configurations Do not install SIMMs in any other...

Page 65: ...ons you cannot install additional SIMMs in sockets SYMM3 and SIMM4 Use only tin plated 32 bit or 36 bit 72 pin fast page mode SIMMs that operate at an access speed of 80ns or faster Be sure all the SIMMs operate at the same speed Installing and Removing Options 4 11 ...

Page 66: ...w these steps to install SIMMs 1 Refer to the illustration on page 4 5 to locate the SIMM sockets on the left front side of the main system board next to the microprocessor 2 Remove any option cards that may be blocking your access to the SIMM sockets See page 4 18 for instructions 3 Position the SIMM at an angle over the empty SIMM socket with the notch in the corner of the SIMM facing the front ...

Page 67: ...again 5 Replace any option cards you removed See page 4 15 for instructions Removing SIMMs If you need to remove SIMMs from your computer to install different ones for example follow the steps below 1 Use the illustration on page 4 5 to locate the SIMM sockets on the left front side of the main system board next to the microprocessor 2 Remove any option cards that may be blocking your access to th...

Page 68: ...as shown below The SIMM falls to the side remove it from the socket 4 Follow the same procedure to remove any other SIMMs 5 If you are inserting different SIMMs follow the instructions on page 4 12 to install them 6 Replace any option cards you removed as described below 4 14 Installing and Removing Options ...

Page 69: ...o slots with the extra VESA connectors If you have an 8 bit card you can install it in a 16 bit slot as long as it fits Check the components on your card and the system board before deciding which slot to use Make sure that no components are touching or obstructing other cards or cables When you unpack the option card do not touch the components on the circuit board or the gold edged connectors Pl...

Page 70: ... safe place in case you remove the option card later 3 Hold the card along the top corners and guide it into the slot as shown below If you are installing a full length card insert the front edge of the card into the corresponding guide inside the computer s front panel Once the connectors reach the slot push the card in firmly but carefully to insert it fully You should feel the card fit into pla...

Page 71: ...ight up and out of the small metal holder at the bottom 2 Remove the slot cover for the slot you are going to use 3 Hold the card along the top corners with the components facing down and guide it into the slot Once the connectors reach the slot push the card in firmly but carefully to insert it fully You should feel the card fit into place If it does not go in smoothly do not force it pull the ca...

Page 72: ...oving a card from one of the half length slots first remove the slot cover bracket Then pull the card straight out of the slot 3 If you are not installing another option card replace the option slot cover the slot cover bracket if necessary and retaining screw Adding Video Memory Your computer comes with lMB of video memory You can increase your video memory to 2MB by installing two 256KB x 16 bit...

Page 73: ...ching the metal surface on the inside of the computer s back panel Then remain as stationary as possible while you install them Position the chip over the socket and align the notch in the chip s corner with the notch in the corner of the socket Gently press the chip into the socket then push down firmly on both ends to make sure it is well seated Repeat steps 3 and 4 to install the other chip Rep...

Page 74: ... 8 32K X 8 32K X 8 256KB 128K x 8 128K x 8 32K X 8 1MB Follow these steps to install the external cache chips 1 Remove the internal drive mounting bracket in your computer See page 5 2 for instructions 2 Locate the external cache memory sockets on the main system board shown on page 4 6 3 You may need to remove any option cards that are blocking access to the sockets See page 4 18 for instructions...

Page 75: ...in the socket Align the small notch on the end of the chip with the corresponding notch on the socket 6 Gently press the chip halfway into the socket to make sure it is correctly aligned If the chip goes in at an angle rem ove it and try again 7 When the chip is properly positioned push down firmly on both ends of the chip to make sure it is well seated 8 Repeat steps 5 through 7 for each of the r...

Page 76: ... and the Video shadow option You can access these options from the Advanced System Setup menu see Chapter 2 Post installation Procedures After you install or remove options such as memory modules or option cards you must run SETUP to update the computer s configuration See Chapter 2 for instructions Additionally you may need to add some commands to your configuration files See your operating syste...

Page 77: ...ket below the diskette drive In the externally accessible bays you can install a second diskette drive or another type of drive To install or remove a drive first remove the computer s cover as described in Chapter 4 Then remove any option cards that may be in your way Once you have installed the drive replace any option cards you removed See Chapter 4 for instructions Follow the appropriate instr...

Page 78: ...mounting bracket You may also have a hard disk drive installed in the bracket In order to install or remove any drives you must first remove the drive mounting bracket Follow these steps 1 Remove the two cables from the diskette drive as shown below Grasp the connectors and pull them straight out so you do not bend the pins do not pull on the cables If necessary remove the cables from the hard dis...

Page 79: ...ounting Bracket You can install a hard disk drive below the diskette drive in the mounting bracket once you have removed the bracket and drive from the computer In order to fit in this space your hard disk drive must be 1 inch high by 3 inches wide If you have a larger hard disk drive you can install it in one of the drive bays see page 5 15 Installing and Removing Drives 5 3 ...

Page 80: ...ry hard disk drive interface with one drive configured as the master and one as the slave If you install a third and fourth drive connect them to the secondary hard disk drive interface and again configure one as the master and the other as the slave Also you may need to know the number of cylinders heads sectors etc if the hard disk drive auto sensing feature in SETUP is unable to correctly ident...

Page 81: ...ps 1 On your drive there may be a plastic guiderail and metal grounding plate attached to one of the mounting frames If so remove the screws securing them to the mounting frame and remove the guiderail and grounding plate 2 Then remove the two screws securing each mounting frame to the drive and remove the frames Installing and Removing Drives 5 5 ...

Page 82: ... printed on the board You need to know the location of pin 1 when you connect the hard drive cable Installing the Hard Disk Drive Follow these steps to install a hard disk drive in the mounting bracket 1 With the drive components facing down slide the drive into the bracket until the front of the drive is nearly flush with the edge of the bracket 5 6 Installing and Removing Drives ...

Page 83: ...g on the location of the holes Replacing the Bracket in the Computer Follow these steps to replace the bracket in your computer 1 Lower the bracket into the mounting area and slide it forward inserting the front of the diskette drive through the drive slot in the front panel of the computer Installing and Removing Drives 5 7 ...

Page 84: ...he Drive Cables After you replace the bracket you need to connect the cables for both the hard disk drive and the diskette drive This section includes steps for the following procedures Connecting the drive ribbon cable to the system Connecting the cables to the hard disk drive s Reconnecting the cables to the diskette drive board 5 8 Installing and Removing Drives ...

Page 85: ...le with a connector on each end and an additional connector on the ribbon cable All the connectors on this cable look the same 2 Locate the hard disk drive interface that you want to use on the system board see the illustration on page 4 6 to locate the interfaces Use the primary interface for your boot drive and your second hard disk drive use the secondary interface if you are installing your th...

Page 86: ... connector Caution If you do not correctly align the holes with the pins you could severely damage your system board when you push in the connector Connecting the ribbon and power cables to the drive Follow these steps to connect the hard disk drive ribbon cable and a power supply cable to the drive 1 Locate the hard disk drive connector on the end of the hard disk drive ribbon cable 5 10 Installi...

Page 87: ...s on removing the drive and page 5 6 for instructions on locating pin 1 on the drive connector 3 Position the connector on the cable so that the red wire aligns with pin 1 on the drive 4 Make sure the holes in the cable connector fit over all the pins then push in the connector Caution If you do not correctly align the holes with the pins you could severely dam age your hard disk drive when you pu...

Page 88: ...and a plastic connector on the end 6 Position the power supply cable connector so that its notched corners line up with the notched corners of the power supply connector on the hard disk drive 7 Make sure the holes fit over all the pins and then push in the connector 5 12 Installing and Removing Drives ...

Page 89: ...dentify pin 1 on the drive and align the connector so that the red wire is at pin 1 Push in the connector 3 Locate the power supply cable with the small connector 4 Position the power supply cable connector so that the holes fit over all the pins and the red wire aligns with pin 1 on the drive s connector Then push in the connector Installing and Removing Drives 5 13 ...

Page 90: ...et Grasp the connectors and pull them straight out so you do not bend the pins do not pull on the cables Remove the screws securing the bracket to the drive bay and brace Slide the bracket away from the front of the computer and lift it out Remove the screws securing the hard disk drive to the bracket and slide the drive out of the bracket Replace the bracket using the instructions on page 5 7 5 1...

Page 91: ...ifferent cable If you are installing a hard disk drive be sure its jumper s are set correctly for your configuration A table of jumper settings for high cap acity EPSON drives is included in Appendix A If your drive is not listed or you need more information see the documentation that came with your drive or contact the manufacturer Before you can install a drive in one of the external bays you mu...

Page 92: ...ounding plate attached to it Then go to Installing the Drive on page 5 17 Follow these steps to attach mounting frames to a drive 1 Locate the two mounting frames and four screws that came with the drive 2 As shown below place a mounting frame on one side of the drive and align it so that the oval holes in the frame are positioned over the holes in the drive Then secure the mounting frame to the d...

Page 93: ... the inside of the computer Keep the faceplate in a safe place in case you remove a drive later or you are installing a hard disk drive 2 If you are installing a drive in the lower external drive bay also push out the metal plate covering the slot in the computer case Then discard the plate you do not need to reinstall it Installing and Removing Drives 5 17 ...

Page 94: ...it is flush with the front of the computer 4 Align the slots at the side of the drive bay with the mounting holes in the drive or mounting frames Then secure both sides of the drive to the bay using the retaining screws 5 18 Installing and Removing Drives ...

Page 95: ...elow the diskette drive and will install a second hard disk drive in the external bay on the same interface you need to purchase a new hard disk drive cable that can reach both drives 1 Locate the diskette drive ribbon cable the connector in the middle is already connected to the system board 2 If you are installing a drive with a card edge connector make sure you align the key way the plastic div...

Page 96: ...colored wires and a plastic connector on the end 4 Align the notched corners of the power supply cable connector with the notched corners of the drive s power connector such as the one shown below Make sure the holes fit over all the pins and then push in the connector Caution If you do not align the connectors correctly you could severely damage your drive when you push them in 5 20 Installing an...

Page 97: ...bracket and reconnect the cables to the drives it contains See page 5 7 for instructions Removing a Drive from an External Bay To remove a drive from an external drive bay follow these steps 1 Remove the drive mounting bracket See page 5 2 for instructions 2 Disconnect both the ribbon cable connector and the power cable connector from the drive you are removing from the external bay 3 Remove the s...

Page 98: ...n gently pressing on the other side until it snaps into place 6 Replace the drive mounting bracket and reconnect the cables See page 5 7 for instructions Post installation Procedures After you install or remove your drive s and replace the cover on your computer you need to run the SETUP program to define your new drive configuration See Chapter 2 for instructions 5 22 Installing and Removing Driv...

Page 99: ...EPSON Servicer or the EPSON Connection See Where to Get Help in the Introduction of this manual for instructions Identifying Your System When you request technical assistance be ready to provide the serial number of your computer its system BIOS version number its configuration including the type of disk drives monitor and option cards and the names and version numbers of any software programs you...

Page 100: ... n d p r e s s Enter to see a listing of your CONFIG SYS file which contains system configuration commands At the MS DOS prompt type TYPE C AUTOEXEC BAT and press Enter to see a listing of your AUTOEXEC BAT file which contains system startup commands The Computer Will Not Start The power light is on but the computer does not start Make sure the boot options in SETUP are set to access drive A as de...

Page 101: ...t on the back panel and an electrical outlet The power cord is securely connected but the computer still does not statt Check the electrical outlet for power Turn off your computer and unplug the power cord Plug a lamp into the outlet and turn it on You installed or removed system component and now your computer does not statt Check to make sure you have reconnected all the internal and external c...

Page 102: ...ng the computer off wait 20 seconds and turn it on again Your system suddenly stops operating You may have overloaded the power supply See your option card manual s for the power requirements of your card s Then check Appendix A to see if they exceed the option slot power limits of your computer Keyboard Problems The section displays a keyboard error message when you turn on or reset the computer ...

Page 103: ...m Lock light in the upper right corner of the keyboard is lit press Num Lock to turn off the function Mouse Problems Your mouse isn t working properly or you see an a uxiliary device error message Make sure the mouse cable is securely connected to the MOUSE port and not the keyboard K B port Also make sure you installed the mouse driver correctly if necessary See the documentation that came with y...

Page 104: ... see Chapter 2 and that the main system board jumpers are set correctly see Chapter 4 If you are running an application program see if you need to set up the program for the type of monitor and display adapter you have Also make sure you are using the appropriate monitor and display adapter for your software The power switch is on but the power light is not on If the monitor is Energy Star complia...

Page 105: ...ht type but you still see an error Check that the diskette is not write protected preventing the drive from writing to the diskette Make sure the diskette is formatted See your operating system documentation for instructions on formatting diskettes The system may have the Diskette access option in SETUP enabled If you entered a User level password when you started the system but this option is set...

Page 106: ...PSON Connection Hard Disk Drive Problems A newly installed hard disk drive is not working properly or its performance is not what you expect Make sure you have installed the drive correctly and check all cable connections Also check the jumper settings on your drive Check that you have installed the IDE driver on your hard disk see Chapter 2 To take advantage of the local bus IDE interface your ha...

Page 107: ...e are set correctly See the documentation that came with the drive for more information You are unable to store data on the hard disk drive If the hard disk drive has been in low power standby mode make sure the drive has had time to achieve its full operating speed before you try to write data to it If your drive was not configured make sure you have partitioned and form atted it correctly See yo...

Page 108: ... disk may have a physical problem Contact your Authorized EPSON Servicer or the EPSON Connection Password Problems You have forgotten your password You must discharge your CMOS memory To do this you need to change the setting of jumper JP23 to position 3 4 See Chapter 4 for details on changing the jumper setting After you have changed JP23 restart your system leave it on for a few seconds then tur...

Page 109: ...eed using a keyboard command as described in Chapter 3 The application program cannot read from or write to the hard disk drive If you have enabled the Fixed Disk Timeout option in SETUP your application may be timing out during the few seconds when the hard disk drive returns to its full speed Disable this option in SETUP as described in Chapter 2 Your application has locked the computer making i...

Page 110: ...on If you use EPP or ECP mode check your parallel device software documentation for the correct DMA channel DRQ setting then set jumpers JP17 and JP18 to match the setting if necessary The printer prints garbled information Check the printer manual for the printer s correct DIP switch or control panel settings Also make sure you have the proper drivers installed for your printer and make sure you ...

Page 111: ...s not touching any other card or component on your main system board An external device connected to the option card is not working correctly Make sure you are using the proper cable to securely connect the device to the card Memory Module Problems The memory count displayed by power on diagnostics or the SETUP program is incorrect You may have installed the SIMMs incorrectly They may be the wrong...

Page 112: ... is convenient for you to have it serviced External Cache Problems The amount of external cache displayed by the power on diagnostics program is incorrect You may have installed the external cache chips incorrectly They may be the wrong type or they may not be inserted all the way Also make sure the tag chip you ve installed has a 20ns access speed Also you may not have changed the SETUP program o...

Page 113: ...e diskette drive system consumes less than 30 Watts in standby mode Fast and slow processor speeds available fast is the speed of the processor 60 or 66 MHz and slow is 8 MHz 0 wait state memory access at fast speed speed selectable by keyboard command 8MB RAM standard on a SIMM expandable to 128MB using lMB 2MB 4MB 8MB 16MB and 32MB SIMMs SIMMs must be tin plated 72 pin 32 bit or 36 bit fast page...

Page 114: ...28K x 8 20ns SRAM DIP chips Math Math coprocessor built into the Pentium coprocessor microprocessor Clock Real time clock calendar and CMOS calendar RAM socketed on main system board with integrated backup battery Controllers Video Cirrus Logic GD5428 high speed super VGA local bus controller provides resolutions up to 1280 x 1024 in 16 colors with 1MB of VRAM or up to 1280 x 1024 in 256 colors wi...

Page 115: ...nidirectional 16 bit bidirectional and EPP ECP Enhanced Parallel Port Extended Cap ability Port modes 25 pin D shell connector operation controllable by SETUP program and jumpers Two high speed RS 232C programmable asynchronous interfaces built into main system board 9 pin D shell connectors Keyboard PS 2 compatible keyboard interface built into main system board 6 pin mini DIN connector Mouse PS ...

Page 116: ... high drive and two 5 inch wide half height drives 3 5 inch diskette drive 720KB or 1 44MB storage capacity 5 25 inch diskette drive 360KB or 1 2MB storage capacity or combination 3 5 inchl 5 25 inch diskette drive 5 inch or 3 inch form factor hard disk drive s up to half height size maximum of four drives Half height tape drive CD ROM drive optical drive or other storage device 5 inch or 3 inch w...

Page 117: ...ure for the hard disk protection drive boot sector periodic reminder message for running virus detection utility Power Supply Type Input ranges Maximum Output Frequency Cables 200 Watt UL TUV CSA listed fan cooled 90 130 VAC or 180 270 VAC switch selectable 5 VDC at 20 Amps 5 VDC at 0 5 Amp 12 VDC at 8 Amps 12 VDC at 0 5 Amp 47 to 63 Hz Two to main system board five to mass storage devices Option ...

Page 118: ...out keyboard Environmental Requirements Options Available from EPSON Many options for enhancing and supplementing this product are available from EPSON including the following Monitors Keyboards Mass storage devices Printers Operating system software Call your nearest marketing location for more information about specific options A 6 Specifications ...

Page 119: ...ovell NetWare 3 12 and 4 02 Novell Personal NetWare I B M OS 2 SCO UNIX SCO Open Desktop Microsoft Windows 3 0 and later Microsoft Windows for WorkGroups Microsoft Windows NT Certified as workstation tested as file server Your system has also received Novell s Yes NetWare tested and approved certification as a workstation As new environments become available these also will be tested System Memory...

Page 120: ...Video Resolutions and COIOrS Non interlaced and interlaced Interlaced EPSON monitor types These rates are calculate d but not specified in the monitor s documentation A 8 Specifications ...

Page 121: ...Hard Disk Drive Types Hard disk drive types Specifications A 9 ...

Page 122: ...Hard disk drive types continued Actual formatted size may be slightly different than size on drive label you cannot change this value A 10 Specifications ...

Page 123: ...Information Hard disk drive options for high capacity 1 inch IDE drives Select 1 or none for the precomp value If neither of these options are available select the maximum available precomp value Specifications A 11 ...

Page 124: ...drive jumper settings CS cable selection can be jumpered for any configuration When CS is used the drive is a master if p in 28 is grounded and a slave if p in 28 is not grounded DMA Assignments A 12 Specifications ...

Page 125: ...Hardware Interrupts System I O Address Map Specifications A 13 ...

Page 126: ...System I O address map continued A 14 Specifications ...

Page 127: ...System I O address map continued Connector Pin Assignments Parallel port connector pin assignments J6 Active LOW logic Serial port connector pin assignments J4 and J5 Specifications A 15 ...

Page 128: ...A 16 Specifications ...

Page 129: ...em board The external cache can be expanded to lMB by installing additional cache SRAM chips CPU Central Processing Unit The primary device that interprets instructions performs tasks keeps track of stored data and controls input and output operations See also Microprocessor Device driver A file containing instructions that allow your computer to recognize and communicate with a device The device ...

Page 130: ...unction Local bus An internal bus that controls the connections from the microprocessor to the VGA and IDE interfaces Local bus provides increased perform ante and speed Memory module A small circuit board commonly called a SIMM single inline memory module that contains surface mounted memory chips You can add memory modules to the main system board to expand your computer s memory Microprocessor ...

Page 131: ...emory used to run programs and store data while you work All data in RAM is erased when you turn off or reset the computer Real time clock A battery powered clock inside the computer that tracks the time and date even when the computer is turned off ROM Read Only Memory Memory that can only be read and cannot be modified ROM retains its contents even when you turn off the computer by using power f...

Page 132: ...looks more like a photograph than a traditional computer image VESA Video Electronic Standards Association The standards set for common hardware and software interfaces provides simplified software application access to the hardware VGA Video Graphics Array A high resolution display adapter that provides a variety of video modes Write protect To protect the data on a diskette from being changed by...

Page 133: ...lease 3 7 8 power 1 7 9 RESET 1 7 3 9 3 11 6 1 C Cable diskette drive 5 2 5 13 15 5 19 21 hard disk drive 5 2 5 8 12 5 14 15 monitor 1 4 5 parallel device 1 6 power 1 7 4 2 4 4 power supply 5 10 5 12 13 5 19 20 serial device 1 6 Cache memory banks 4 6 4 20 configuration 2 6 4 20 4 22 external 2 6 4 6 4 20 21 6 14 A 2 installing 4 20 21 internal A 2 jumpers 4 8 6 14 location 4 6 problems with 6 14 ...

Page 134: ...oot sequence 2 8 3 9 6 2 cable 5 2 5 13 15 5 19 21 configuring 2 4 6 8 connectors 4 6 5 2 5 13 5 19 20 controller 4 7 A 2 Diskette drive continued errors 6 7 8 installing 5 1 22 latch 3 8 light 1 9 3 8 problems 6 8 protective card 1 8 removing 5 2 3 5 21 22 restricting access 2 12 3 10 6 7 A 5 types A 4 Diskette s defective 6 7 drivers 2 1 5 17 errors 6 7 formatting 6 7 inserting 1 8 3 7 8 key 3 1...

Page 135: ... 7 5 6 6 11 A 1 Grounding yourself 4 3 4 19 4 21 H Hard disk drive access light 1 7 1 9 auto sensing 2 5 6 6 9 A 3 bays 1 7 4 5 5 1 5 15 5 17 22 boot sequence 2 8 3 9 6 2 cable 5 2 5 8 12 5 14 15 configuring 2 5 6 5 4 5 15 connector 4 6 5 4 5 6 5 9 11 controller 4 7 6 9 A 3 double word I O 2 16 6 8 errors 6 9 10 formatting 6 9 IDE driver Intro 3 2 1 2 15 16 6 3 6 8 11 installing 5 1 22 jumpers 4 7...

Page 136: ...eyboard configuring 2 9 errors 6 4 port 1 3 4 A 3 problems 6 4 5 specifications A 4 using 3 4 Keypad numeric 3 12 6 5 Keys SETUP function 2 3 L LBA mode control 2 5 Lighting workspace 3 3 4 Lights see Indicator lights Location choosing 1 1 Lockout timer 2 13 6 5 Lockup problems 6 4 Low processor speed 3 11 12 A 1 M Marketing locations Intro 4 Mass storage 5 1 A 4 A 6 Master hard disk drive 2 5 5 4...

Page 137: ...moving 4 18 VESA 4 15 17 A 4 Option slots power limits 6 4 A 5 specifications 4 15 A 4 using 4 15 18 Optional equipment A 6 controller A 3 jumpers 1 6 2 7 4 8 location 1 3 pin assignments A 15 problems 6 12 Password changing 2 11 deleting 2 11 entering 2 11 options 2 10 12 3 10 problems 6 7 6 10 prompting 2 10 selecting type 2 10 using 3 10 11 Pentium Intro 1 A 1 Ports connector pin assignments A ...

Page 138: ...ters 2 7 date and time function 2 4 SETUP program continued default settings 2 2 2 14 display type 2 4 displaying default settings 2 3 drive configuration 2 4 2 6 exiting 2 14 extended features options 2 9 fixed disk setup 2 5 6 floppy check option 2 8 function keys 2 3 help screen 2 3 keyboard options 2 9 memory shadow 2 7 parallel port mode 2 7 password options 2 10 12 restoring default values 2...

Page 139: ...olor support A 8 Turning off computer 1 9 Turning on computer 1 7 9 U User password see Password User defined hard disk drive 2 6 V VESA slots see Option slots VGA see Video Video colors A 2 A 8 configuring display type 2 4 connector 1 3 5 A 3 controller A 2 DIP chips see Video memory drivers Intro 3 2 1 2 15 2 17 jumper settings 4 8 port 1 3 5 A 3 problems 6 5 6 resolutions A 2 A 8 standby mode 2...

Page 140: ...8 Index ...

Page 141: ... 305 265 0092 Fax 305 265 0097 Epson Argentina S A Buenos Aires Argentina Tel 541 322 6898 Fax 541 322 9725 Epson Chile S A Santiago Chile Tel 562 232 8966 Fax 562 233 3197 Epson Costa Rica S A San Jose Costa Rica Tel 506 234 6666 Fax 506 225 5709 Epson Mexico S A De C V Mexico D F Mexico Tel 525 395 9944 Hotline 91800 50326 Fax 525 395 9499 Epson Do Brasil Silo Paulo SP Brazil Tel 5511 813 3044 F...

Page 142: ...x 886 2 712 9164 Free phone 886 080 211172 Telex 785 24444 Epson U K Ltd Business Management Dept PC Campus 100 Maylands Avenue Hemel Hempstead Hertfordshire Epson France S A B P 320 68 Bis Rue Marjolin 92305 Levallois Perret Cedex France Tel 33 1 4087 3737 Fax 33 1 4737 2240 Telex 42 610657 Epson Italia s p a V le F lli Casiraghi 427 20099 Sesto S Giovanni Milano Italy Tel 39 2 26233 Fax 39 2 244...

Page 143: ...l De Procesos Informáticos Lima Peru Tel 5114 42 3973 Fax 5114 35 5017 Interfase S A Montevideo Uruguay Tel 598 2 49 4600 Fax 598 2 49 3040 Siser Ltda La Paz Bolivia Tel 591 2 34 32 45 Fax 591 2 35 92 68 McSilver S A Bogota Colombia Tel 571 270 4303 Fax 571 230 9205 C I L D S E Quito Ecuador Tel 593 2 54 3418 Fax 593 2 55 4780 A J Vierci CIA Asuncion Paraguay Tel 595 21 449 220 Fax 595 21 606 514 ...

Page 144: ...24 53 82 Servicio Integral De Computation S A Guatemala Guatemala Tel 502 2 31 11 70 Fax 502 2 32 52 22 Micro Tee Managua Nicaragua Tel 505 2 66 27 15 Fax 505 2 66 27 58 Da Costas Limited Bridgetown Barbados Tel 809 427 5854 Fax 809 436 9870 Boolchand Pessomal N V Curacao Netherlands Antilles Tel 599 961 2262 Fax 599 961 4345 Micro International S A Santo Domingo República Dominicana Tel 809 535 8...

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