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Packard Bell oneTwo M3350 / oneTwo M3351 /

oneTwo L5350 / oneTwo L5351

All-In-One Computer Service Guide

PRINTED IN TAIWAN

Service guide files and updates are available

on the Acer/CSD web site; for more

information, go to

http://csd.acer.com.tw

Summary of Contents for oneTwo L5350

Page 1: ...wo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 All In One Computer Service Guide PRINTED IN TAIWAN Service guide files and updates are available on the Acer CSD web site for more information go to http csd acer com tw ...

Page 2: ... oneTwo L5350 oneTwo L5351 Service Guide Revision History Refer to the table below for changes made on this version of the Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 All In One Computer Service Guide Date Chapter Updates ...

Page 3: ...ice Acer Incorporated makes no representations or warranties either expressed or implied with respect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose Any Acer Incorporated software described in this guide is sold or licensed as is Should the programs prove defective following their purchase the buyer and not Acer Incorporate...

Page 4: ...ual messages that appear on screen NOTE Gives additional information related to the current topic WARNING Alerts you to any physical risk or system damage that might result from doing or not doing specific actions CAUTION Gives precautionary measures to avoid possible hardware or software problems IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures ...

Page 5: ...overed in this generic service guide In such cases please contact your regional offices or the responsible personnel channel to provide you with further technical details FRU Information Please note WHEN ORDERING FRU PARTS that you should check the most up to date information available on your regional web or channel If for whatever reason a part number change is made it will not be noted in the p...

Page 6: ...vi Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide ...

Page 7: ... the Setup Utility 13 Setup Utility Menus 13 Chapter 3 System Disassembly 25 Disassembly Tools 25 Pre disassembly Procedure 25 Disassembly Procedures 26 Removing the Computer Stand 26 Removing the I O Cable Cover 27 Removing the Rubber Feet 27 Removing the Rear Cover 28 Removing the I O Cable Plate 28 Removing the Optical Disc Drive 29 Removing the Scaler Board 31 Removing the USB Audio Board 33 R...

Page 8: ...ule 59 Removing the Capacitive LED Board 59 Removing the Light Bars 60 Chapter 4 Troubleshooting 61 Hardware Diagnostic Procedure 61 System Check Procedures 61 Checkpoints 62 POST Error Indicators 66 BIOS Recovery 77 Clearing CMOS 78 Chapter 5 System Architecture 79 Block Diagram 79 Mainboard Layout 80 Chapter 6 Field Replaceable Unit FRU List 83 Exploded Diagram 84 FRU List 85 Appendix A Model De...

Page 9: ...el ZX6351 21 5 inch LCD touchscreen panel ZX4350 23 inch LCD panel ZX4351 23 inch LCD touchscreen panel Audio Two built in 5W stereo speakers Realtek ALC888S 7 1 2 Channel High Definition Audio Codec I O ports Right panel USB ports two Headphone jack Microphone jack Left panel HD dual digital TV tuner optional PS 2 keyboard and mouse ports Line in line out and microphone jacks Line in and line out...

Page 10: ...ower supply 220 W power supply unit with PFC or non PFC option power factor correction Operating system support Microsoft Windows 7 Home Premium x64 x86 Home Basic x86 FreeDOS Linux LL95 Antivirus software Norton Internet Security Security BIOS based user and supervisor passwords Kensington lock Power management ACPI 2 0 compliant Aspect Description System dimension W H D 107 445 560 mm 4 21 17 52...

Page 11: ...t View Item Icon Component 1 Integrated webcam 2 Display screen 3 Speakers 4 Power button indicator Blue System is in power on mode Flashing blue System is in standby mode 5 Auxiliary lighting capacitive key 6 LCD brightness capacitive key 7 Decrease volume capacitive key 8 Increase volume capacitive key NOTE Icons for the capacitive keys are only visible when the system is turned on ...

Page 12: ...al disc drive ODD 10 Ethernet port RJ 45 2 I O cable cover 11 USB ports 3 9 in 1 card reader 12 eSATA port 4 HD dual digital TV tuner optional 13 Serial to DVI port optional 5 Line in jack 14 Monitor port 6 Line out jack 15 HDMI port 7 Microphone jack 16 PS 2 mouse port 8 Line in jack 17 PS 2 keyboard port 9 Line out jack 18 AC power jack ...

Page 13: ...Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide 5 Right View Item Icon Component 1 Microphone jack 2 Line out jack 3 USB ports ...

Page 14: ...6 Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide Rear View Item Icon Component 1 Ventilation slots 2 Mounting holes for wall mount option 3 Computer stand ...

Page 15: ...5 nm Socket Socket AM3 Socket AM3 Socket AM3 Socket AM3 Max TDP 65 W 65 W 65 W 65 W Item Specification Series X2 X3 X4 Model 215 240 245 405e 600e 605e Frequency 2 7 GHz 2 8 GHz 2 9 GHz 2 3 GHz 2 2 GHz 2 3 GHz of cores 2 2 2 3 4 4 L2 cache 1 MB 2 MB 2 MB 1 5 MB 2 MB 2 MB Package type 45 nm 45 nm 45 nm 45 nm 45 nm 45 nm Socket Socket AM3 Socket AM3 Socket AM3 Socket AM3 Socket AM3 Socket AM3 Max TD...

Page 16: ...5 inch 9 5 mm Interface SATA 2 0 Supported capacities 320 GB Seagate Pharaoh 7200 rpm HGST HDT721032SLA380 7200 rpm WD WD1600AAJS 22L7 7200 rpm 500 GB WD WD5000AAKS 22M9A0 7200 rpm 640 GB Seagate ST3640623AS 7200 rpm HGST HDT721064SLA360 7200 rpm WD WD6400AAKS 22A7B2 7200 rpm 1 TB Seagate ST31000528AS 7200 rpm HGST HDT721010SLA360 7200 rpm WD WD10EADS 22M4B0 5400 rpm WD1001FALS 22J7B0 7200 rpm 1 5...

Page 17: ...1 b g n Form factor PCIe Mini Card Item Specification Model Lite On WB111C C1 Xavi BC10B 04C1 Version Bluetooth 2 1 EDR Item Specification Controller Realtek ALC888S 7 1 2 Channel High Definition Audio Codec Features Two built in 5W stereo speakers Right panel audio jacks Headphone jack Microphone jack Left panel audio jacks Line in line out and microphone jacks Line in and line out jacks Item Spe...

Page 18: ...y colors 16 7M Aspect ratio 16 9 Contrast ratio 1000 1 Response time typical 5 ms Touchscreen ZX6350 Yes ZX6351 No ZX4350 Yes ZX4351 No Surface treatment AG type 3H hard coating Haze 25 Supported models LG LM230WF1 Samsung LTM230HT01 E Turbo SR 230M182235D1 touch panel Inverter board Darfon VZ 13156 B01 Sumida IV30260SPEC139 Item Specification Output max 220 W Supported models Lite On PS 5221 06A1...

Page 19: ... prompted Run Setup message to make changes to the BIOS settings The Setup Utility loads the configuration values in a battery backed nonvolatile memory called CMOS RAM This memory area is not part of the system RAM which allows configuration data to be retained when power is turned off The values take effect when the system is booted POST uses these values to configure the hardware If the values ...

Page 20: ... is completed you will need to restart the computer Use the Up Down Left Right arrow keys to move between the menu options then press Enter to execute that option Some options lead to pop up dialog boxes that prompt you to verify that you wish to execute that option Other options lead to dialog boxes that prompt you for information Some options marked with a lead to submenus that enable you to cha...

Page 21: ...nclosed in square brackets is user configurable Grayed out parameters are not user configurable for one of the following reasons The field value is auto configured or auto detected The field value is informational only The field is password protected Esc If you press this key On one of the primary menu screens the Exit menu displays On a submenu screen the previous screen displays When you are mak...

Page 22: ...ystem Processor Speed Speed of the processor installed on the system System Memory Size of system memory detected during boot up Product Name Official model name of the computer System Serial Number System serial number System BIOS Version Current system BIOS version BIOS Release Date Date when the CMOS setup utility was released Asset Tag Number System asset tag number ...

Page 23: ...pports four SATA channels each channel allows one SATA device to be installed Press Enter to display the individual configuration screen of installed SATA drive s Halt On Determines whether the system will stop for an error during the POST Options include All Errors Any error detected will pause the system No Errors BIOS will ignore any errors detected during POST All but Keyboard If a keyboard er...

Page 24: ...boot LAN Hard Disk Drive Priority Press Enter to specify the boot device priority sequence for the installed hard drive s Optical Disk Drive Priority Press Enter to specify the boot device priority sequence for the installed optical drive Removable Device Priority Press Enter to specify the boot device priority sequence for removable drives Network Device Priority Press Enter to specify the boot d...

Page 25: ...ses a computer to appear to have less memory available than is physically installed Note This feature is useful for systems running on 64 bit OS and those 32 bit systems that support the Physical Address Extension method Enabled Disabled Hybrid SLI Select whether to enable the Hybrid SLI technology when a nVIDIA graphics card is installed Hybrid SLI increases graphics performance with GeForce Boos...

Page 26: ...n enabled any attached USB mouse or USB keyboard can control the system even when there is no USB driver loaded onto the system Enabled Disabled USB Storage Emulation If set to Auto a USB devices with a capacity of equal or less than 2 GB will be emulated as a bootable floppy disk Auto Floppy Hard Disk Onboard Graphics Controller Enables or disables the onboard graphics controller Enabled Disabled...

Page 27: ...m to wake up from a power saving mode when an event occurs on an installed PCI device Enabled Disabled Power On by Modem Ring Enables or disables the system to wake up from a power saving mode when a modem signal is received network message Enabled Disabled Power On by Onboard LAN Enables or disables the system to wake up from a power saving mode when the onboard LAN controller received a network ...

Page 28: ...alue CPU Temperature System Temperature CPU Fan Speed System Fan Speed CPU Core 1 1V 3 30V 5 00V 12 0V 5VSB VBAT These items lets you monitor the parameters for critical voltages temperatures and fan speeds Smart Fan When enabled fan speed will speed up or slow down depending on the system temperature Enabled Disabled ...

Page 29: ...not Enabled Disabled Spread Spectrum When the mainboard s clock generator pulses the extreme values of the pulses creates EMI electromagnetic interference Set this field to Enabled to reduce this EMI level This reduces interference problems with other electronics in the area Note Remember to disable the Spread Spectrum feature if you are overclocking A slight jitter can introduce a temporary boost...

Page 30: ...ord If you forget your password you may have to return your computer to your dealer to reset it Field Description Value Supervisor Password Displays the supervisor password status When set to Installed this password will allow the user to access and change all settings in the Setup Utility Installed Not Installed User Password Displays the user password status Only the following menus will be acce...

Page 31: ...the first entry then press Enter You will be prompted to save the new password 5 Press Enter 6 Press F10 to save the password and close the Setup Utility To remove a system password 1 Select Change Supervisor Password or Change User Password then press Enter The password box appears 2 Type the original password then press Enter 3 Press Enter twice without entering anything in the new and confirm p...

Page 32: ...o load the system default settings 1 Select Load Default Settings then press Enter You will be prompted to load the system defaults 2 Select OK then press Enter 3 Press F10 to save the changes you made and close the Setup Utility Save Exit Setup Execute this menu to save the changes made and closes the Setup Utility Keyboard shortcut F10 Exit Without Saving Execute this menu to closes the Setup Ut...

Page 33: ...ocedure perform the steps listed below 1 Make sure that the optical disc drive and the card reader slot are empty 2 Turn off the power to the computer and all peripherals 3 Unplug the power cord from the computer 4 Unplug the network cable and all connected peripheral devices from the computer 5 Place the computer on a flat steady surface with the rear cover facing upward NOTES To reinstall the sy...

Page 34: ...oving the Computer Stand 1 Perform the Pre disassembly Procedure on page 25 2 Use a flat screwdriver to pry off the plastic shell covering the computer stand screws 3 Remove the screws securing the computer stand 4 Remove the computer stand Quantity Color Torque Part Number 6 Black 4 0 4 5 kgf cm 86 00N85 266 ...

Page 35: ... Guide 27 Removing the I O Cable Cover 1 Use a flat screwdriver to pry off the I O cable cover 2 Remove the I O cable cover Removing the Rubber Feet 1 Perform the Pre disassembly Procedure on page 25 2 Use a flat screwdriver to pry off the rubber feet from the computer base ...

Page 36: ... 27 3 Use a flat screwdriver to carefully pry loose the rear cover from the front bezel The picture below shows the location of the plastic snaps securing the rear cover to the front bezel 4 Toggle the cover from left to right to loosen its hold on the front bezel then detach the rear cover Removing the I O Cable Plate 1 Remove the rear cover by following the procedure described in the previous se...

Page 37: ... O cable plate Removing the Optical Disc Drive 1 Remove the rear cover by following the procedure described on page 28 2 Remove the screw securing the ODD 3 Slide the ODD outward then disconnect the ODD SATA cable from the drive Quantity Color Torque Part Number 1 Black 4 0 4 5 kgf cm 86 00B75 240 ...

Page 38: ...M3351 oneTwo L5350 oneTwo L5351 Service Guide 4 Remove the ODD from the main chassis 5 Remove the screw securing the ODD bracket 6 Detach the ODD bezel from the module Quantity Color Torque Part Number 1 Silver 1 3 1 5 kgf cm 86 7A122 4R0 ...

Page 39: ...the procedure described on page 28 2 Remove the screw securing the scaler board cover 3 Slide the scaler board cover towards the speaker area to disengage the cover tabs from the main chassis then remove the scaler board cover 4 Disconnect all the cables from the scaler board Quantity Color Torque Part Number 1 Black 4 0 4 5 kgf cm 86 00B75 240 ...

Page 40: ... screws securing the scaler board 6 Remove the scaler board Quantity Color Torque Part Number 4 Black 4 0 kgf cm 86 00B75 240 A circuit board that is 10 cm2 has been highlighted with a yellow rectangle as shown in the above image Follow local regulations for disposing this type of circuit board ...

Page 41: ...ing the procedure described on page 28 2 Remove the screw securing the USB audio board cover 3 Slide the USB audio board cover outward to disengage the cover tabs from the main chassis then remove the USB audio board cover 4 Disconnect the two cables from the USB audio board Quantity Color Torque Part Number 1 Black 4 0 4 5 kgf cm 86 00B75 240 ...

Page 42: ...curing the USB audio board 6 Slide the USB audio board out of its tabs Quantity Color Torque Part Number 2 Black 4 0 kgf cm 86 00B75 240 A circuit board that is 10 cm2 has been highlighted with a yellow rectangle as shown in the above image Follow local regulations for disposing this type of circuit board ...

Page 43: ...ove the rear cover by following the procedure described on page 28 2 Remove the screws securing the wall mount plate 3 Slide the wall mount plate towards the HDD area to disengage the plate tabs from the main chassis then remove the wall mount plate Quantity Color Torque Part Number 2 Black 4 0 4 5 kgf cm 86 00B75 240 ...

Page 44: ...ard 1 Remove the wall mount plate by following the procedure described in the previous section 2 Disconnect the TV tuner card cable 3 Remove the screw securing the TV tuner card bracket 4 Disconnect TV tuner card from its expansion slot Quantity Color Torque Part Number 1 Black 4 0 4 5 kgf cm 86 00B75 240 ...

Page 45: ...raphics Card 1 Remove the wall mount plate by following the procedure described on page 35 2 Remove the screw securing the inverter board cover 3 Remove the inverter board cover 4 Disconnect the HDMI cable from the graphics card Quantity Color Torque Part Number 1 Black 4 0 4 5 kgf cm 86 00B75 240 ...

Page 46: ...351 Service Guide 5 Remove the hex screws securing the serial to DVI cable 6 Disconnect the serial to DVI cable from the graphics card 7 Disconnect the graphics card assembly from its expansion slot Quantity Color Torque Part Number 2 Silver 4 5 kgf cm 86 80536 7R2 ...

Page 47: ...ser board 10 Remove the screws securing the graphics card riser board Quantity Color Torque Part Number 1 Black 4 0 4 5 kgf cm 86 00B75 240 A circuit board that is 10 cm2 has been highlighted with a yellow rectangle as shown in the above image Follow local regulations for disposing this type of circuit board Quantity Color Torque Part Number 2 Black 4 0 4 5 kgf cm 86 00B75 240 ...

Page 48: ...card riser board from its bracket Removing the Hard Disk Drive 1 Remove the graphics card by following the procedure described on page 37 2 Disconnect the power and SATA cables from the hard drive 3 Slide the HDD assembly outward to disengage the assembly from the main chassis then remove the HDD assembly ...

Page 49: ...1 4 Disconnect the HDD SATA cable from the mainboard 5 Remove the screws securing the hard drive to its cage 6 Use a small metal screwdriver to push the hard drive out of its cage a then pull out the drive out b Quantity Color Torque Part Number 4 Silver 4 0 4 5 kgf cm 86 00J44 C60 ...

Page 50: ...1 Remove the wall mount plate by following the procedure described on page 35 2 Remove the inverter board cover by following steps 2 and 3 on page 37 3 Disconnect all cables from the inverter board 4 Remove the screws securing the inverter board Quantity Color Torque Part Number 3 Black 4 0 kgf cm 86 00B75 240 ...

Page 51: ...t Sink Fan HSF Assembly 1 Remove the wall mount plate by following the procedure described on page 35 2 Disconnect the HSF cable from its mainboard connector A circuit board that is 10 cm2 has been highlighted with a yellow rectangle as shown in the above image Follow local regulations for disposing this type of circuit board ...

Page 52: ...oaded screws in a diagonally opposite pattern an X pattern 4 Remove the HSF assembly Removing the Processor 1 Remove the HSF assembly by following the procedure described on the previous section 2 Press down the socket lever then move it left to release Quantity Color Torque Part Number 4 Silver 4 0 4 5 kgf cm ...

Page 53: ...MPORTANT When installing a processor Note the golden arrow on the corner to make sure the processor is properly oriented over the socket Moisten a soft cloth with isopropyl alcohol and clean the processor die to remove any thermal grease residue Wipe the die surface several times to make sure that no particles or dust contaminants are evident Allow the alcohol to evaporate before continuing Apply ...

Page 54: ...curing the memory modules a then remove the memory modules from the DIMM slots b Removing the RTC Battery 1 Remove the wall mount plate by following the procedure described on page 35 2 Detach the socket latch from the RTC battery 3 Remove the RTC battery from its socket The RTC battery has been highlighted with a yellow circle in the above image Detach the RTC battery and follow local regulations...

Page 55: ...ribed on page 40 4 Remove the HSF assembly by following the procedure described on page 43 5 Remove the processor by following the procedure described on page 44 6 Remove the memory modules by following the procedure described on page 46 7 Remove the RTC battery by following the procedure described on the previous section 8 Remove the hex screws securing the serial to DVI cable 9 Detach the serial...

Page 56: ...edge area of the mainboard 11 Disconnect the 4 pin and 20 pin ATX power cables from their mainboard connectors a Press the top portion of the cable s retaining latch b Pull the cable straight up from its connector 12 Remove the screws securing the mainboard Quantity Color Torque Part Number 6 Black 4 0 kgf cm 86 00B75 240 ...

Page 57: ...ve power cable by performing steps 1 and 2 of the HDD removal procedure on page 40 3 Disconnect the ATX power cables by performing step 11 of the mainboard removal procedure on page 48 4 Remove the screws securing the PSU to the main chassis A circuit board that is 10 cm2 has been highlighted with a yellow rectangle as shown in the above image Follow local regulations for disposing this type of ci...

Page 58: ...U bracket from the power supply unit 7 Remove power supply unit from the front bezel and lay it down beside the system Some PSU connector cables are still secured underneath the main chassis so you won t be able to remove the PSU completely Quantity Color Torque Part Number 2 1 2 Black 4 0 kgf cm 86 00J44 C60 1 3 Black 4 0 kgf cm 86 3AR26 8R0 ...

Page 59: ...Detach the black tape from the touchscreen control board cables 3 Push the tabs securing the touchscreen control board 4 Remove the touchscreen control board and turn it over to expose the cable connectors underneath it A circuit board that is 10 cm2 has been highlighted with a yellow rectangle as shown in the above image Follow local regulations for disposing this type of circuit board ...

Page 60: ...ll cables from the touchscreen control board Removing the Bluetooth Module 1 Remove the PSU by following the procedure described on page 49 2 Push the tabs securing the Bluetooth module 3 Remove the Bluetooth module from the front bezel and turn it over to expose the cable connector underneath it ...

Page 61: ...vice Guide 53 4 Disconnect the Bluetooth cable from the module Removing the Power Button Assembly 1 Remove the PSU by following the procedure described on page 49 2 Push the tabs securing the power button assembly 3 Remove the power button assembly from the front bezel ...

Page 62: ...dure described on page 29 3 Remove the scaler board by following the procedure described on page 31 4 Remove the USB audio board by following the procedure described on page 33 5 Remove the mainboard by following the procedure described on page 47 6 Remove the PSU by following the procedure described on page 49 7 Disconnect the IR cable from the front bezel 8 Disconnect the light bar cables from t...

Page 63: ...3351 oneTwo L5350 oneTwo L5351 Service Guide 55 10 Disconnect the capacitive LED board cable 11 Disconnect the webcam cable 12 Remove the screws securing the main chassis Quantity Color Torque Part Number 5 Black 4 0 kgf cm 86 3AR26 8R0 ...

Page 64: ...ring the LCD assembly to the front bezel 14 Detach the LCD assembly from the front bezel Removing the Main Chassis 1 Remove the LCD assembly by following the procedure described on page 54 2 Remove the screws securing the main chassis to the LCD module Quantity Color Torque Part Number 4 Black 4 0 kgf cm 86 00B75 240 ...

Page 65: ...L5351 Service Guide 57 3 Remove the main chassis from the LCD module and lay it down beside the LCD module 4 Release the inverter cables from the main chassis 5 Remove the tapes securing the system cables then release the cables from their main chassis latches ...

Page 66: ...e procedure described on page 56 2 Remove the tapes securing the LCD cable a then disconnect the cable from the LCD board b Removing the LCD Board Cover 1 Remove the main chassis by following the procedure described on page 56 2 Remove the screws securing the LCD board cover 3 Remove the LCD board cover Quantity Color Torque Part Number 3 Silver ...

Page 67: ...embly by following the procedure described on page 54 2 Push the tabs securing the webcam module 3 Push the tabs securing the webcam module then remove the module from the front bezel Removing the Capacitive LED Board 1 Remove the LCD assembly by following the procedure described on page 54 2 Remove the capacitive LED board cover ...

Page 68: ...1 Service Guide 3 Pry the capacitive LED board from the front bezel Removing the Light Bars 1 Remove the LCD assembly by following the procedure described on page 54 2 Push the tabs securing both ends of the two light bars 3 Remove the light bars from the front bezel ...

Page 69: ...ge If the system will not power on do the following Check if the power cable is properly connected to the AC power jack and a functional AC power source Check if the voltage selector switch is set to the correct voltage setting System External Inspection 1 Inspect the power and LED indicators on the front panel Go to Front View section on page 3 for the location and description of the LED behaviou...

Page 70: ...d also referred to as a POST card or POST diagnostic card These are ISA or PCI add in cards that show the value of I O port 80h on a LED display Checkpoints may appear on the bottom right corner of the screen during POST This display method is limited since it only displays checkpoints that occur after the video card has been activated Boot Block Initialization Code Checkpoints The boot block init...

Page 71: ... Restore CPUID value back into register Give control to BIOS POST ExecutePOSTKernel See the POST Code Checkpoints section for more information Checkpoint Description E0 Initialize the floppy controller in the super I O Some interrupt vectors are initialized DMA controller is initialized 8259 interrupt controller is initialized L1 cache is enabled E9 Set up floppy controller and data Attempt to rea...

Page 72: ...n of KB MS using AMI KB 5 0A Initializes the 8042 compatible Key Board Controller 0B Detects the presence of PS 2 mouse 0C Detects the presence of Keyboard in KBC port 0E Testing and initialization of different Input Devices Also update the Kernel Variables Traps the INT09h vector so that the POST INT09h handler gets control for IRQ1 Uncompress all available language BIOS logo and Silent logo modu...

Page 73: ... the user and gets the user response for error 87 Execute BIOS setup if needed requested Check boot password if installed 8C Late POST initialization of chipset registers 8E Program the peripheral parameters Enable Disable NMI as selected 90 Late POST initialization of system management interrupt A0 Check boot password if installed A1 Clean up work needed before booting to OS A2 Takes care of runt...

Page 74: ...escription 2A Initialize different buses and perform the following functions Reset Detect and Disable function 0 Static Device Initialization function 1 Boot Output Device Initialization function 2 Function 0 disables all device nodes PCI devices and PnP ISA cards It also assigns PCI bus numbers Function 1 initializes all static devices that include manual configured onboard peripherals memory and...

Page 75: ...S could not boot from a particular device This message is usually followed by other information concerning the device Invalid Boot Diskette A diskette was found in the drive but it is not configured as a bootable diskette Drive Not Ready The BIOS was unable to access the drive because it indicated it was not ready for data transfer This is often reported by drives when no media is present A Drive ...

Page 76: ...nd configure IDE ATAPI devices in POST 5th Master Hard Disk Error The IDE ATAPI device configured as Master in the 5th IDE controller could not be properly initialized by the BIOS This message is typically displayed when the BIOS is trying to detect and configure IDE ATAPI devices in POST 5th Slave Hard Disk Error The IDE ATAPI device configured as Slave in the 5th IDE controller could not be prop...

Page 77: ...r in the 6th IDE controller failed an ATAPI compatibility test This message is typically displayed when the BIOS is trying to detect and configure IDE ATAPI devices in POST 6th Slave Drive ATAPI Incompatible The IDE ATAPI device configured as Slave in the 6th IDE controller failed an ATAPI compatibility test This message is typically displayed when the BIOS is trying to detect and configure IDE AT...

Page 78: ...ecksum Bad NVRAM Cleared There was an error in while validating the NVRAM data This causes POST to clear the NVRAM data Resource Conflict More than one system device is trying to use the same non shareable resources Memory or I O NVRAM Ignored The NVRAM data used to store Plug n Play PnP data was not used for system configuration in POST NVRAM Bad The NVRAM data used to store Plug n Play PnP data ...

Page 79: ...ware is not responding when the keyboard controller is initialized PS 2 Keyboard not found PS 2 keyboard support is enabled in the BIOS setup but the device is not detected PS 2 Mouse not found PS 2 mouse support is enabled in the BIOS setup but the device is not detected Keyboard Interface Error Keyboard controller failure This may indicate a problem with system hardware Unlock Keyboard PS 2 keyb...

Page 80: ...an still does not work then replace the heat sink fan Mainboard Processor test failed Processor Mainboard NOTE Normally the processor fan should be operative and the processor clock setting should be exactly set to match its speed requirement before diagnosing any processor problems Mainboard and Memory related Symptoms Symptom Error Action FRU Memory test failed Memory module Mainboard Incorrect ...

Page 81: ...works normally Enter CMOS Setup and load the default settings DIMM Mainboard CD DVD ROM drive LED flashes for more than 30 seconds before LED shutting off Software asks to reinstall disc Software displays a reading CD DVD error CD DVD ROM may have dirt or foreign material on it Check with a known good disc CD DVD ROM is not inserted properly CD DVD ROM is damaged CD DVD ROM drive cannot load or ej...

Page 82: ...re the telephone application is configured correctly for your modem and set to receive messages and or fax Data fax modem software program invoked but cannot receive send data fax Ensure the modem card is installed properly Fax voice modem software program invoked but has no sound output Data files are received normally voice from modem cannot be produced but system sound feature works normally En...

Page 83: ...oms Symptom Error Action FRU Pressing the power button does not turn off the system Only unplugging the power cord from electrical outlet can turn off the system Ensure the Soft off by PWR BTTN in CMOS Setup under Power Management is not set to Instant off Power switch cable assembly Pressing the power button does not turn on the system Power switch cable assembly Executing software shutdown from ...

Page 84: ...replace the mainboard and then LCD assembly one at a time Do not replace a non defective FRU Beep Status Possible Causes One short beep System ready System is OK Continuous one long beep Memory not installed or memory error Something is wrong with the memory installed There is problem accessing the memory i e mainboard problem One long beep then two short beeps and repeat VGA not installed or VGA ...

Page 85: ...Note that all data on the USB storage device will be cleared during the creation of the crisis disk 2 Set up a computer running the Windows XP or Windows Vista operating system and plug in the USB storage device into an available USB port 3 Copy the target BIOS ROM file to the USB storage device and rename it as amiboot rom 4 Unplug the USB storage device 5 Eject the removable USB storage device f...

Page 86: ...cedure described on page 28 6 Remove the wall mount plate by following the procedure described on page 35 7 Remove the graphics card by following the procedure described on page 37 8 Remove the hard drive by following the procedure described on page 40 9 If necessary remove any other assemblies or cables that prevent access to the CMOS clear jumper 10 Locate the JBIOS1 jumper on the mainboard 11 R...

Page 87: ...Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 computer Procedure for using the G116 hardware gap to clear the BIOS password is also shown Block Diagram The core subsystems of the Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 computer are depicted in the following block diagram System Architecture Chapter 5 ...

Page 88: ... Card reader function connector 6 JBIOS1 Clear CMOS jumper 7 PCIEX16 PCI Express x16 expansion slot reserved for graphics card installation 8 PCIEX1 PCI Express x1 expansion slot reserved for TV tuner card installation 9 AUDIOF1 Internal speaker cable connector 10 AUDIOS1 Side I O board cable connector 11 AUDJACK1 Left panel audio jacks Top Line in line out and microphone jacks Bottom Line in and ...

Page 89: ...nector 18 U9 Processor socket 19 nVIDIA GeForce 8200 MCP78PV chipset 20 CPUFAN1 Heat sink fan cable connector 21 DIMM1 DDR3 slot 1 22 DIMM2 DDR3 slot 2 23 DIMM3 DDR3 slot 3 24 DIMM4 DDR3 slot 4 25 PWR2 24 pin ATX power connector 26 BT1 RTC battery 27 U22 SIO ITE 8720 controller 28 SATA3 ODD SATA cable connector 29 BZ1 Internal buzzer 30 SATA1 HDD SATA cable connector Item Code Component ...

Page 90: ...82 Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide ...

Page 91: ...noted in this printed Service Guide The part numbers listed in this Service Guide may differ from those given to regional AUTHORIZED SERVICE PROVIDERS You MUST use the local FRU list provided by your regional office to order FRU parts for repair and service of customer machines Make sure that you are using the most up to date information available on your regional web site or channel when ordering...

Page 92: ...sh plate 10 Computer stand 2 Front bezel 11 Computer stand shells 3 Front bezel frame 12 Inverter board cover 4 Webcam module 13 USB audio board cover 5 Main chassis 14 Power button holder 6 Mainboard 15 Power button knob 7 Wall mount plate 16 Capacitive LED board cover 8 Rear cover 17 Light bar guide 9 I O cable cover 18 Light bar cover ...

Page 93: ...4PL037F 56 18007 521 CAMERA 2M CHICONY CNFA21321004590L 56 18022 521 CAMERA 2M PRIMAX 50 704A4WNT8 56 18009 521 Touchscreen control board TOUCH CONTROL BOARD IDEACOM MUTI IDC1650 114U0 RESISTIVE FOR 23 PA 14800 002 TOUCH CONTROL BOARD IDEACOM MUTI IDC1650 114U0 RESISTIVE FOR 23 PA 14800 002 Graphics card VGA CARD PCPARTNER 288 1E153 A00AC HD5450 512MB SDDR 3 64BITS SAMSUNG DVI HDMI W LP BKT ROHS 4...

Page 94: ... AE202 600 CPU AMD ATHLON II X4 605E 2 3GHZ 2M L2 CACHE 45W PROPUS ATHIIX4605E KC AE202 605 CPU AMD CPU ATHLON II X2 215 65W 2 7G ADX215OCK22GQ KC AT202 215 CPU AMD P PHENOMII 910E AM3 2 6G 4X512K 4000 940 65W C 3 QUAD CORE KC PE202 910 CPU AMD PHENOMII X 3 700E 2 4GHZ 7 5M TOTAL CACHE 65W HEKA PHNMII700E KC PE202 700 CPU AMD PHENOMII X 3 705E 2 5GHZ 7 5M TOTAL CACHE 65W HEKA PHNMII705E KC PE202 7...

Page 95: ...22A7B2 XL320 M KH 64007 001 HDD 640GB 3 5 7200RPM SEAGATE ST3640623AS BRINKS SATA II 16MB LF KH 64008 003 HDD 1TB 3 5 5400RPM SATAII WD10EADS 22M4B0 8MB GP KH 01K08 005 HDD 1TB 3 5 7200RPM SATA HGST SATURN HDT721010SLA360 KH 01K01 007 HDD 1TB 3 5 7200RPM WD XL333M SATA WD1001FALS 22J7B0 KH 01K07 002 HDD 3 5 1000GB 7200RPM SATA SEAGATE SEAGATE ST31000528AS LF KH 01K08 004 HDD 1 5TB 3 5 5400RPM SATA...

Page 96: ...PIN 50 3CM31 001 Power button LED cable POWER LED CABLE 50 3CM01 001 POWER LED CABLE 50 3CM20 001 USB audio board cable USB BOARD CABLE 50 3CM03 001 USB BOARD CABLE 50 3CM22 001 Capacitive LED board cable FUNCTION KEY CABLE 50 3CM10 001 FUNCTION KEY CABLE 50 3CM29 001 Inverter cable INVERTER CABLE 23 WXGA 50 3CM08 001 INVERTER CABLE 23 WXGA 50 3CM27 001 Light bar cable LIGHT BAR CABLE 50 3CM09 001...

Page 97: ...B RF403 195 KEYBOARD RF2 4 105 KEY CHICONY WUG0570 BLACK ARABIC ENGLISH KB RF403 212 KEYBOARD RF2 4 105 KEY CHICONY WUG0570 BLACK BELGIUM WITH PB LOGO KB RF403 193 KEYBOARD RF2 4 105 KEY CHICONY WUG0570 BLACK CZECH WITH PB LOGO KB RF403 204 KEYBOARD RF2 4 105 KEY CHICONY WUG0570 BLACK DANISH WITH PB LOGO KB RF403 203 KEYBOARD RF2 4 105 KEY CHICONY WUG0570 BLACK DUTCH WITH PB LOGO KB RF403 191 KEYB...

Page 98: ...403 206 KEYBOARD RF2 4 105 KEY CHICONY WUG0570 BLACK UK WITH PB LOGO KB RF403 207 KEYBOARD RF2 4 105 KEY CHICONY WUG0570 BLACK US INTERNATIONAL WITH PB LOGO KB RF403 186 KEYBOARD USB 105 KEY CHICONY BLACK UK KB USB03 268 KEYBOARD USB 105 KEY CHICONY KU 0420 BLACK BELGIUM KB USB03 254 KEYBOARD USB 105 KEY CHICONY KU 0420 BLACK CZECH KB USB03 265 KEYBOARD USB 105 KEY CHICONY KU 0420 BLACK DANISH KB ...

Page 99: ...B USB03 256 Mouse MOUSE RF2 4 CHICONY MG 0570T W MS 11200 062 MOUSE USB CHICONY MSU0960T E93L MS 11200 061 Screws SCREW I NO6 32 L5 BZN 86 00J07 B60 SCREW NO4 40 L6 5 PAN NI 86 00N03 B40 SCREW PAN 6 32 L6 NI BOXER WZS 86 00J44 C60 Accessoriess USB dongle receiver RECEIVER CHICONY DANGLE RECEIVER USB EXTERNAL RV 11000 022 Remote control REMOTE CONTROL PHILIPS RC2604301 01B MSFT CODE PAIR WITH OVU43...

Page 100: ...TBD MAIN CHASSIS FOR GREENWOOD ASSY MAIN CHASSIS PG TBD ODD BEZEL ASSY ODD BEZEL RW PG TBD ODD BRACKET BRKT ODD BRACKET PG TBD POWER SUPPLY BRACKET BRKT PSU HOLDER BKT PG TBD RISER CARD BRACKET BRKT RISER BKT PG TBD SCALAR COVER BRACKET BRKT SCALAR COVER BKT PG TBD WIRE COVER CVR WIRE COVER PG TBD WIRE HOLDER HLDR WIRE HOLDER PG TBD ANTENNA AUX WLAN GALLAGHER ACON ANTENNA AUX WLAN GALLAGHER ACON T...

Page 101: ...Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide 93 ...

Page 102: ...oneTwo L5350 oneTwo L5351 Service Guide 94 This chapter provides features summary for each of the Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 computer model configurations Model Definitions and Configurations Appendix A ...

Page 103: ...001 W7HP64RUPRU4407 ATHIIX4605e 2G 2 500G 1 NSM8XS B23 GT320 802 11 b g n KB RF2 4 0420_PB HX093I PAIO1023 ATHIIX4 605e U2GBII I13 N D500GB7 2KS NSM8XS D23FHD Nvidia GT320 1GB HDMI DVI LP N 802 11 b g n mini card USB half size Kit N N RF2 4 0420_PB RF2 4 0420_PB PFC 220W 8 5L EuP EU W7HP64R U oTL5351 PW U5RE2 015 oTL5351 CH EMEA001 W7HP64PDE0307 ATHIIx2240 2G 2 500G 1 NSM8XS B23 HD5450 H753 D Kit ...

Page 104: ...N 802 11 b g n mini card USB half size Kit N N USB 0420_PB USB 0420 PFC 220W 8 5L EuP EU W7HP64 oTM3351 PW U5PE2 049 oTM3351 CH EMEA001 W7HP64PES0407 ATHIIX2215 2G 2 1000G 1 NSM8XS D21 5H 315 H753 D Kit 802 11 b g n Bluetooth EMEA Win7 WMC KB RF2 4 0420_PB HX093J PAIO1021 ATHIIX2 215 U2GBII I13 N D1000GB 5 4KS NSM8XS D21 5WU XGA Nvidia 315 512MB HDMI DVI LP PCIe SW DVB T DTXAIO_Kit 802 11 b g n mi...

Page 105: ...W U5PE2 186 oTM3351 CH EMEA001 W7HP64PFR0206 ATHIIX2215 2G 1 1G 1 320G 1 NSM8XS D21 5H H753 D Kit 802 11 b g n EMEA Win7 WMC KB mouse HX093J PAIO1021 ATHIIX2 215 U1GBII I13 N D320GB7 2KS NSM8XS D21 5WU XGA N PCIe SW DVB T DTXAIO_Kit 802 11 b g n mini card USB half size Kit N EMEA Win7 WMC USB 0420_PB USB 0420 PFC 220W 8 5L EuP EU W7HP64 oTM3351 PW U5PE2 188 oTM3351 CH EMEA001 W7HP64PDE0307 ATHIIx2...

Page 106: ... n mini card USB half size Kit N N RF2 4 0420_PB RF2 4 0420_PB PFC 220W 8 5L EuP EU W7HP64R U oTM3351 S1 U5P02 001 oTM3351 Sample EMEA001 W7HP64PNO9105 PHNMII705e 2G 2 640G 1 NSM8XS D21 5H 802 11 b g n KB mouse HX093J PAIO1021 PHNMII 705e U2GBII I13 N D640GB7 2KS NSM8XS D21 5WU XGA N N 802 11 b g n mini card USB half size N N USB 0420_PB USB 0420 PFC 220W 8 5L EuP EU W7HP64 Model Part No Descripti...

Page 107: ...99 Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide ...

Page 108: ... Bluetooth Devices Bluetooth Stereo Headset ModeNum HT820 Motorola Bluetooth Mouse ModeNum 097855020512 Logitech Motorola Bluetooth Wireless Headset H300 Motorola Sony Ericsson Stereo Bluetooth Headset HBH DS970 Sony External LCD P243W 24 inch LCD Monitor Acer P244W 24 inch LCD Monitor Acer SP2208WFP 22 inch LCD Monitor Dell UltraSharp 3008WFP 30 inch LCD Monitor Dell 2407FPW 24 inch LCD Monitor D...

Page 109: ...r Copier 1200x2400 dpi HP USB Speaker Joystick iFun USB Speaker JS1200UA JS Dell USB Speaker Dell Wireless Printer Photosmart C309 CC35A All in One Printer 4x6 photos CD DVD Quick Forms Scanner Copier Fax Port USB2 0 Ethernet PictBridge 802 11g BT HP Photosmart C4580 All in One Printer 4x6 photos Scanner Copier Port USB2 0 802 11g b Memory Card HP Memory Stick High Speed 1 GB Memory Stick Pro Duo ...

Page 110: ...21 Bezel HX093J HS 13100 140 Heat sink fan CM CM iCooler LGA775 AIO DL5 8KDSA R1 GP w i pure al 25mm w i 9225 fan for DTX AIO 65W HI 10800 079 Processor AMD PhenomII 910e AM3 2 6G 4x512K 4000 940 65W C 3 Quad Core HD910EOCK4DGM KC PE202 910 PhenomII x 4 900e 2 4GHz 6M total cache 65W Deneb PHNMII900e HD900EOCK4DGI KC PE202 900 PhenomII x 3 705e 2 5GHz 7 5M total cache 65W Heka PHNMII705e HD705EOCK...

Page 111: ...GB0F 005 DDRIII1333 JM1333KLU 2G KN 2GB0F 004 Kingston DDRIII1333 ACR128X64D3U1333C9 LF 128 8 0 07um KN 1GB07 002 DDRIII1333 ACR256X64D3U1333C9 LF 128 8 0 07um KN 2GB07 002 Apacer DDRIII1333 75 073C1 G02 LF 128 8 0 065um KN 1GB01 031 DDRIII1333 75 A73C1 G02 LF 128 8 0 065um KN 2GB01 025 A data DDRIII1333 AD63I1A0816EZ KN 1GB0C 008 Hard drive HGST 7200rpm 320GB HDT721032SLA380 Saturn KH 32007 006 7...

Page 112: ...004 ODD PANASONIC BD RW 12 7mm Tray DL 4X UJ240A KU 00407 015 TV tuner card AverMedia Avermedia H753 A TV Tuner Card PCIe Hybrid ATSC S W Encoder H753 A TU 10500 064 Avermedia H753 D TV Tuner Card PCIe Hybrid DVB T S W Encoder H753 D TU 10500 065 Graphics card PCP NV GT320 1GB sDDR3 DVI HDMI LP SAMSUNG VG PCPT3 211 NV GT320 1GB DDR3 DVI HDMI LP HYNIX 1 2ns VG PCPT3 213 HD5570 1GB DDR 3 128BITS SAM...

Page 113: ...SR 230M182235D1 PC 14600 001 Touchscreen control board Ideacom Ideacom Resistive muti touch control board IDC1650 090U0 for 21 5 IDC1650 090U0 01 00 PA 14800 001 Ideacom Resistive muti touch control board IDC1650 114U0 for 23 IDC1672 114U0 00 00 PA 14800 002 LCD panel AUO CCFL LCD AUO 21 5 W FHD None Glare M215HW01 V0 0G LF 300nit 5ms 1000 1 M215HW01 V0 Rev 0G LK 21505 011 CCFL LCD AUO 21 5 W FHD ...

Page 114: ...231 Sumida INVERTER 4L IV30260SPEC139 SUMIDA IV30260 T LF 19 21060 231 Speakers Neosonica 5W_SPEAKER L R 9C 032RA08K1P 01 DTX_AIO C032RA08K1P 01 23 40817 001 USB keyboard Chicony Keyboard CHICONY KU 0420 USB 105KS Black US International KB USB03 247 Keyboard CHICONY KU 0420 USB 105KS Black Spanish KB USB03 248 Keyboard CHICONY KU 0420 USB 105KS Black Portuguese KB USB03 249 Keyboard CHICONY KU 042...

Page 115: ...9 Keyboard CHICONY KU 0420 USB 105KS Black German KB USB03 270 Keyboard CHICONY KU 0420 USB 105KS Black Nordic KB USB03 271 Keyboard CHICONY KU 0420 USB Standard 105KS Black Arabic English KB USB03 272 RF keyboard Chicony Keyboard CHICONY WUG0570 RF2 4 105KS Black US International with PB logo KB RF403 186 Keyboard CHICONY WUG0570 RF2 4 105KS Black Spanish with PB logo KB RF403 187 Keyboard CHICON...

Page 116: ...RF403 200 Keyboard CHICONY WUG0570 RF2 4 105KS Black Hungarian with PB logo KB RF403 201 Keyboard CHICONY WUG0570 RF2 4 105KS Black Greek with PB logo KB RF403 202 Keyboard CHICONY WUG0570 RF2 4 105KS Black Danish with PB logo KB RF403 203 Keyboard CHICONY WUG0570 RF2 4 105KS Black Czech with PB logo KB RF403 204 Keyboard CHICONY WUG0570 RF2 4 105KS Black Romanian with PB logo KB RF403 205 Keyboar...

Page 117: ...G for EMEA pair with RV 11000 007 EMEA Win7 Philips RT 11300 021 Philips Remote Controller RC2604301 01B MSFT code EMEA pair with OVU430005 EMEA Win7 WMC RT 11300 023 Philips Remote Controller RC2604302 01B MSFT code US pair with OVU430005 US Win7 WMC RT 11300 022 Philips Remote Controller RC2604701 01B MSFT code Japan pair with OVU430005 US Win7 WMC RT 11300 024 SMK SMK Remote Controller US RRS90...

Page 118: ... download information on all Acer notebook desktop and server models including Service guides for all models User s manuals Training materials BIOS updates Software utilities Spare parts lists TABs Technical Announcement Bulletin For these purposes we have included a PDF file to facilitate the problem free downloading of our technical material Also available on this website are Detailed informatio...

Page 119: ...rd remove 59 card reader location 4 supported cards 1 checkpoints boot block 62 DIM 66 overview 62 POST 64 CMOS clear 78 CMOS Setup Utility access 12 Advanced BIOS Features menu 16 Advanced Chipset Features menu 17 BIOS Security Features menu 22 Exit Without Saving 24 Frequency Voltage Control menu 21 Integrated Peripherals menu 18 Load Default Settings 24 navigation keys 13 overview 11 PC Health ...

Page 120: ...ifications 8 troubleshooting 73 hardware configuration utility 11 exploded view 84 FRU list 83 information display 14 model configurations 95 specifications 7 status monitoring 20 troubleshooting 61 HDD see hard disk drive 1 HDMI port 4 headphone jack 5 heat sink fan cable connector 81 part number 86 remove 43 HSF see heat sink fan 43 I I O cable cover remove 27 I O cable plate remove 28 I O ports...

Page 121: ...upply unit 89 processor 86 screws 91 speaker cable 88 touchscreen control board 85 TV tuner card 86 USB Bluetooth cable 88 USB audio board cable 88 webcam cable 88 webcam module 85 wireless LAN card 86 WLAN cable 88 PC Health Status menu 20 POST see Power On Self Test 64 power AC power jack 4 ACPI compliance 2 button assembly part number 85 button assembly remove 53 button indicator 3 specificatio...

Page 122: ...stem passwords change 23 remove 23 set 23 system time 15 system views front view 3 left view 4 rear view 6 right view 5 T temperature monitoring 20 touchscreen by model 10 control board part number 85 control board remove 51 troubleshooting BIOS checkpoints 62 BIOS recovery 77 clearing CMOS 78 component failure 72 hardware diagnostic procedure 61 online support information 110 POST error indicator...

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