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VGADVI Recorder Pro User
Guide                                     

Troubleshooting

Troubleshooting

Use the follow table for help if you are experiencing problems or unexpected behavior from your VGADVI 
Recorder Pro.

Problem

Action(s) to Resolve

Not sure if the connected video inputs 
are being captured.

Check each source's input from the source preview in the 
Admin panel.

OR

Check the Dashboard interface in Epiphan Live. See 

Monitoring 

video and audio sources

.

No sound is coming from an audio 
source.

Verify that you are using the correct audio input by following 
the steps in 

Configure encoding 

.

OR

Check the audio meter from the Dashboard view in Epiphan 
Live. See 

Monitoring video and audio sources

.

Captured SDI audio contains audible 
"clicking" sound or other audio 
distortions upon playback.

Ensure audio sample rate is set to 48 kHz. Lower sample rates 
(i.e. 32 kHz and 44 kHz) can sometimes cause audio distortion.

Timestamps between VGADVI Recorder 
Pro and an RTSP source are not 
synchronized.

Reconnect your RTSP source to reset desynchronized 
timestamps. Verify that you are using a local NTP server on 
your VGADVI Recorder Pro as a time synchronization server for 
your RTSP source. See 

Configure synchronized time (NTP, PTP 

v1 and RDATE)

.

Too much noise is present in the audio 
output.

Modify the 

Input Amplifier Volume 

parameter in the Audio 

menu. Start with setting it to 40% and reduce until the noise is 
no longer present. See  for details on this setting. 

Image quality is poor or insufficient.

The following tips can help improve image quality:

 1.  Ensure the source resolution is used as the output or 

recorded resolution. Up-scaling and down-scaling can 
affect picture quality. 

 2.  Increase the 

Bitrate 

value and/or decrease the 

Limit 

frame rate 

value in the Encoding menu.  See 

Configure 

350

Summary of Contents for VGADVI Broadcaster Pro

Page 1: ...VGADVI Recorder Pro also covering VGADVI Broadcaster Pro User Guide Release 3 17 0n July 5 2016 UG105 06 ...

Page 2: ...ATE AT TIME OF WRITING BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS LIMITATION OF LIABILITY UNDER NO CIRCUMSTANCES SHALL EPIPHAN BE LIABLE FOR ANY INCIDENTAL SPECIAL CONSEQUENTIAL EXEMPLARY OR OTHER INDIRECT DAMAGES THAT RESULT FROM THE USE OF OR THE INABILITY TO USE THIS PRODUCT OR THE INFORMATION CONTA...

Page 3: ... additional information about Epiphan s VGADVI Recorder Pro Warranty All Epiphan Systems products are provided with a 100 return to depot warranty for one year from the date of purchase Technical support Epiphan s products are backed by our professional support team If you are having issues with your product please gather details about your system and contact our team by l Emailing support epiphan...

Page 4: ...sers can now create new system wide variables via HTTP API insert them into their custom layouts as overlay text and update variables with a script for dynamic layout overlay text Refined streaming control Precisely control streaming with ease using convenient start stop streaming buttons in the Admin panel Portable configuration presets Save system settings into portable configuration presets for...

Page 5: ...ssue where minor signal noise was detected when capturing from HDMI sources Discovered through our ongoing automated frame by frame testing but not perceptible to the human eye some frames captured from HDMI sources had an undesirable flicker that is resolved in this release ...

Page 6: ...ce 21 Step 4 Configure the channel 23 Step 5 Testing the stream 24 Step 6 Recording the stream 25 What s Next 25 Epiphan Live 26 Accessing Epiphan Live 27 Streaming recording and monitoring using the Dashboard interface 29 Live switching using the Switcher interface 39 PART 1 Setup 45 The Admin panel 46 Connect to the Admin panel 46 User administration 50 View system information 63 Configure netwo...

Page 7: ...eset 83 Configuration preset considerations 84 Configure date and time 88 Verify date and time settings 88 Configure synchronized time NTP PTP v1 and RDATE 89 Configure the date and time manually 91 Change the time zone 91 Configure a local NTP server 91 PART 2 Capture 93 What is a channel 94 Create a simple channel 95 Create a custom channel 99 Configure encoding 135 Add channel metadata 144 Prev...

Page 8: ...GA sources only 181 Video too bright too dark or washed out VGA sources only 182 PART 3 Stream 184 What is streaming 185 Choose a streaming option 185 Supported streaming formats 186 Stream to viewers 187 Stream content using HTTP or RTSP 187 Configure HTTP and RTSP streaming ports 189 Stream content using HLS HTTP Live Streaming 190 Send stream URLs to viewers 191 View the Flash stream 192 Viewin...

Page 9: ...3 253 Recording basics Record a channel via the Admin panel Record a channel via Epiphan Live Configure recording file size and type Control recording with a mouse Restart recording Recorders 255 Add a recorder 255 Change the channels recorded by a recorder 256 Record with a recorder 257 Record a recorder using Epiphan Live 259 Rename a recorder 259 Delete a recorder 260 Recorded files 262 View li...

Page 10: ...TP server 293 Configure the local FTP server 293 Using the local FTP server 294 PART 5 Maintenance 297 Power down and system restart 298 Restarting the device via the Admin panel 298 Shutting down the device via the Admin panel 298 Shutting down the device manually 299 Save and restore device configuration 300 Save device configuration 300 Load a saved device configuration 301 Perform factory rese...

Page 11: ...ebuild or replace storage disks 315 Verify RAID storage 320 Read data from removed storage disks 321 Third party integration 324 Control with RS 232 serial port 325 Control with HTTP commands 331 Configuration keys for third party APIs 337 Troubleshooting 350 Limitations and known issues 353 Previous releases and features 356 Software and documentation license 358 ...

Page 12: ...ed as a streamable recordable output from the VGADVI Recorder Pro Following the quick start section a set of task based procedures help you to tweak the system exactly how you want These procedures are broken into five categories Setup Capture Stream Record and Maintenance About this Guide Warnings are depicted as follows This is a warning Tips and Notes are depicted as follows This is a tip Throu...

Page 13: ...d configure any number of streaming channels You can choose to stream or record a single channel at once or a configuration of synchronized channels with picture in picture or picture with picture multiplexing selections AV inputs The latest hardware revision of VGADVI Recorder Pro supports the following AV inputs directly Nearly every other AV input is supported provided you have the correct conv...

Page 14: ...t the latest software release Compact versions do not support the firmware upgrade due to hardware limitations Use the Firmware upgrade feature to see if your device is upgradeable Note previous hardware revisions do not support HDMI audio capture Unpacking the box The following list applies only to new devices with the latest hardware revision 1 Two VGA to DVI I cables 3 feet 1 meter in length ea...

Page 15: ...er in length DVI male to HDMI female adapter Connects an HDMI source to the system s DVI port s DVI I cable single link Connects a DVI source to the encoder s DVI port s Roughly 3 feet or 1 meter in length Composite to S Video cable Connects a composite output from an analog sources to the system s S Video port s SDI cable Connects an SDI source to the system via BNC connectors Roughly 3 feet or 1...

Page 16: ...ro Front and Back Panel Descriptions Label Name Description Hard Drive LED Blinks when the system is recording or accessing the hard drive Power LED Indicates the system is powered on Network LEDs Blinks when network activity occurs USB Ports For connection of external hard drives flash drives or control interfaces USB Ports For connection of external hard drives flash drives or control interfaces...

Page 17: ...ort with VGADVI Recorder Pro DL only SDI ports 2 Connect SDI sources to the system Tech specs This table outlines the technical specifications for the latest hardware revision of VGADVI Recorder Pro Go to the Professional Recording and Streaming Systems page of the Epiphan website to get the most recent product specifications and additional information about VGADVI Recorder Pro Table 5 Specificati...

Page 18: ...io Sampling Rate 48000 Hz 44100 Hz 22050 Hz Audio Bitrate 64 160 kb s Key Frames Intervals programmable Video Format Options RGB plus HSync and VSync RGB plus CSync signal RGB with Sync on Green synchronization Update Rates Resolution fps 640 480 80 1024 768 60 1280 1024 60 1920 1200 60 Resolution fps 640 480 80 1024 768 60 1280 1024 60 1920 1200 60 2048 1536 15 2048 2048 15 18 ...

Page 19: ...one jack from a laptop Note that audio signals sent over HDMI and SDI are supported in the latest hardware revision s If you have SDI ports your system supports HDMI and SDI audio These instructions include steps for setting up and configuring audio Skip these optional steps if you do not want to configure an audio source at this time Step 1 Physical set up and power on Complete the following step...

Page 20: ...nel and Connect to the Admin panel for alternative discovery mechanisms Return to step 3 below when you have completed setting a static IP address for the VGADVI Recorder Pro Table 6 Installing Bonjour Print Services System Action Needed Microsoft Windows You must install Bonjour Print Services 1 Use the following URL http support apple com kb DL999 2 Click Download 3 Follow the system prompts to ...

Page 21: ...input card on the back of the system is a frame grabber Each frame grabber has one DVI port one SDI port one S Video port and one 3 5 mm audio port The sources are listed by their frame grabber serial number DVI ports are listed with the suffix vga SDI ports are listed with the suffix sdi S Video inputs listed with the suffix video and analog audio inputs are listed with the suffix _analog or for ...

Page 22: ...uggested you use underscores to separate words c Press Enter on the keyboard The name is updated at the top of the screen and in the list of sources at the left side 4 Optionally configure the audio source if connected a Scroll to the Sources section again and select the motherboard audio source It is prefixed by the word audio and suffixed Analog i e audio ALC892 Analog The audio configuration pa...

Page 23: ...The four most useful settings to know about are codec frame size frame rate and bitrate a The codec is set to H 264 by default b The frame size should reflect the resolution provided by your source You can set it to something different by typing in the fields or selecting an option from the different sizes shown Scaling the image making it larger smaller or different aspect ratio takes some proces...

Page 24: ... the default AAC format and audio bitrate 13 Click Apply Step 5 Testing the stream The Status page contains a link to the live broadcast stream for your channel To preview the channel in a browser 1 From the Admin panel scroll to the Channels section 2 Click the link for your channel 3 Click the Status link for your channel 4 Right click on the Live broadcast link for your channel and select Open ...

Page 25: ...s 5 Refresh the page by clicking Recording again the page reloads and a file list appears that shows your newly recorded stream snippet 6 Click the file name to download and view your recording What s Next Now that you have a source set up and ready to stream you can fine tune the system to your exact requirements You can look at topics such as l Add a video source custom channel l Create a custom...

Page 26: ... for channels and recorders l live switching between sources and custom layouts while streaming and recording l video audio and system confidence monitoring Epiphan Live is supported on the following operating systems mobile devices and web browsers Operating system or mobile device Supported web browser s Windows l Google Chrome l Microsoft Edge Mac l Google Chrome l Safari Linux l Google Chrome ...

Page 27: ...phan Live using your web browser 1 Enter the following information into the address bar of your web browser using the syntax below http IP address of your VGADVI Recorder Pro admin m 2 Enter your administrator or operator credentials when prompted you are now connected to Epiphan Live Connecting to Epiphan Live directly using your mobile device You can connect to Epiphan Live directly using your A...

Page 28: ...dentials when prompted to connect to the Admin panel 3 Click Epiphan Live in the upper right corner of the window the Epiphan Live dashboard opens in a new window or tab Connecting to the Admin panel from Epiphan Live You can also use Epiphan Live to connect to the Admin panel To connect to the Admin panel from Epiphan Live click the Menu icon in the upper right corner of the Dashboard or Switcher...

Page 29: ...o inputs audio inputs and system information Topics in this section include l Understanding the Dashboard interface l Configuring Dashboard panels for visual confidence monitoring l Monitoring video and audio sources l Controlling streaming and recording using Epiphan Live Understanding the Dashboard interface You are first presented with the Dashboard interface upon logging in to Epiphan Live The...

Page 30: ... and monitoring using the Dashboard interface described in the Elements in the Dashboard interface table below The Dashboard view is responsive and automatically adjusts and repositions its elements to fit cleanly within any size web browser window 30 ...

Page 31: ...ic system information Note that the Dashboard monitoring panels appears blank by default when logging in for the first time 3 Dashboard panel navigation icons Click to navigate between three different sets of Dashboard monitoring panels The illuminated icon represents your currently displayed panel set 4 Dashboard panel set quantity icons l 2x Changes the quanity of Dashboard panels per set to 2 a...

Page 32: ...s applies across all other open instances of Epiphan Live additional users may access Epiphan Live simultaneously from separate locations for example or an operator may accidentally open a duplicate Epiphan Live interface You can also display the following set of basic system information in your panels l CPU load l Quantity of streaming connections l The current streaming bandwidth bitrate l Autom...

Page 33: ...n changes are lost when you refresh or navigate away from the Dashboard You can navigate between 3 separate sets of Dashboard panels by clicking the circle icons above the first row of panels You can also configure each panel set to display either 2 or 4 panels by clicking the 2x 4x icons above the upper right Dashboard panel Monitoring video and audio sources In the Dashboard interface you can sp...

Page 34: ... VGADVI Recorder Pro is not receiving a signal from your source l A triangular warning icon next to the input name means there is a source configuration issue that requires your attention Configure the video input list You can customize the video inputs displayed on the Dashboard interface by clicking the Video inputs header Click the checkbox next to the name of each source to show or hide source...

Page 35: ...I Recorder Pro l A grayed out audio source name means that the audio source is not used in any channels l A triangular warning icon next to the input name means there is a source configuration issue that requires your attention Click the audio source name to display the corresponding warning message l A green circle icon next to the audio source name means the source is connected to your VGADVI Re...

Page 36: ...d view the Dashboard audio input list is updated automatically Make sure to save your changes by clicking the Save icon in the upper right corner of your browser Controlling streaming and recording using Epiphan Live You can control the streaming and recording of channels and recorders directly from the Epiphan Live Dashboard interface Stream and record channels Streaming and recording control but...

Page 37: ...figure streaming in the Admin panel You can preview a channel by clicking its name to display a small dropdown thumbnail view To start streaming and recording a channel simply click the channel s streaming and or recording buttons When clicked the streaming button turns blue in color and the recording button turns red The timer contained within each respective button also begins to count upward Al...

Page 38: ...er in the Epiphan Live Dashboard view using the button s located in the Recorders section Note that the Recorders section only appears if a recorder has been added via the Admin panel see Add a recorder for more information When a recorder is not being recorded the recording button is gray in color and its timers is set to 00 00 00 To start recording a recorder simply click the corresponding recor...

Page 39: ... Performing live switching in one interface e g Epiphan Live does not dynamically update the visuals in the other interface e g the Admin panel The other interface must be manually refreshed to accurately reflect the current live switching layout information Topics in this section include l Understanding the Switcher interface l Switching while live streaming and recording Understanding the Switch...

Page 40: ...scription of each visual element in the Switcher interface Table 9 Elements in the Switcher view Number Title Description 1 Channel selector Select from a list of channels configured via the Admin panel to display custom layouts specific to your selected channel Note that when a channel is selected you can only switch between layouts within that channel 2 Menu icon Displays links to the Dashboard ...

Page 41: ... it to the Preview panel Note that the layout selected for the Preview panel has a green border and the layout in the Live view panel has a red border 6 Switch button When clicked the layout in the Preview panel replaces the layout in the Live view panel and is immediately reflected in your streaming and or recording Switching while live streaming and recording The Switcher interface lets you easi...

Page 42: ...witcher interface Note that in the channel dropdown list channels containing only a single layout are grayed out and are not selectable After selecting your channel from the dropdown the Switcher interface appears with all of your channel s layouts displayed along the bottom of the page The layout currently being streaming and or recorded is displayed in the Live view panel on the right side of th...

Page 43: ...order Pro User Guide Live switching using the Switcher interface 4 Click your desired layout at the bottom of the page to dock it in the Preview panel This is the layout that will be used next in your program 43 ...

Page 44: ...lick the Switch button in the center of the screen to apply your layout in the Preview panel into your live stream recording program From here you can prepare to apply another layout to your program by selecting a new layout from the list and docking it into the Preview panel 44 ...

Page 45: ...you tweak the channel or configure more this part of the manual helps you to get your VGADVI Recorder Pro properly configured for your network Topics covered l Connect to the Admin panel l User administration l View system information l Configure network settings l Configure date and time l Configuration presets l Restrict viewers by IP address ...

Page 46: ... based service discovery l Connect via the Epiphan discovery utility For networks without DHCP use the following procedure l Connect via persistent static IP address You can also connect to Epiphan Live a simple and easy to use web and tablet interface for confidence monitoring streaming recording control and live switching operation See Epiphan Live for more information Connect via DNS based serv...

Page 47: ...e Avahi package installed To access the VGADVI Recorder Pro s Admin panel via DNS service discovery 1 Find the system s serial number It is printed on a sticker on the back of the system 2 Type the following string into the address bar of your web browser on your admin computer where serial is the serial number of your VGADVI Recorder Pro http serial local admin For example http 95dd40d5 local adm...

Page 48: ... Click Search to find all the Epiphan systems on the network a list similar to the following appears 3 If more than one system appears select the one you wish to configure by matching the serial number listed with the serial number marked on the back of the system 4 Optionally note the IP Address shown in the stream properties Use this for quicker access to the system on future configuration sessi...

Page 49: ...ss 192 168 255 250 l Netmask 255 255 255 252 l Username admin l Password your admin password by default set to no password To access the VGADVI Recorder Pro s Admin panel via the persistent static IP address 1 Establish an Ethernet connection between the VGADVI Recorder Pro and the workstation by one of the following methods a Connect the system to a local Ethernet network shared with the workstat...

Page 50: ...kstation User administration The VGADVI Recorder Pro has three configured users l admin l operator l viewer By default none of these users have passwords For security purposes you should add passwords to the admin and operator accounts This section describes the following user administration topics l User types and privileges l Set or change user passwords l Remove user passwords l Overcome lost p...

Page 51: ... The viewer account is for all end users who are permitted to view the streamed channels By default when there is no password users are not prompted for a username and password when viewing a channel The viewer username and password prompt appears only when there is a viewer password set In addition to the global viewer account each channel can set a viewer password that overrides the global value...

Page 52: ...ch Layouts while Streaming Recording ü ü Start the Stream Recorder ü ü Stop the Stream Recorder ü ü View Recorded Files List ü ü Rename Recorded Files ü ü Download Recorded Files ü ü Delete Recorded Files ü ü Source Operations View Source Configuration ü ü Rename Source ü Configure Source ü ü View Source Snapshot ü ü System Configuration Operations View System Configuration ü ü Configure Automatic...

Page 53: ...rds ü Configure Serial Port Flow Control ü Upload Branding Images ü Upload Branding Templates ü Select Branding Template ü Enable Remote Support ü Backup Device Configuration ü Restore Device Configuration ü Restore Factory Configuration ü Reboot Device via Admin panel ü Shutdown Device via Admin panel ü Configure Time Until Next Disk Check ü Perform Disk Check ü View Disk Information ü ü Rebuild ...

Page 54: ...password causes the user to be logged out Be ready to log back in with the new admin password or have operators and viewers log in with the appropriate new password Viewers may need to refresh their browser window or press play in their media player If you lose the admin password refer to the section Overcome lost passwords Changing the admin password while live streaming disrupts the view of the ...

Page 55: ...rd will cause that user to be logged out Be ready to log back in with the new admin password If viewers are watching the broadcast when the viewer password is cleared they will be logged out Viewers may need to refresh their browser window or press play in their media player to trigger the login prompt To clear a user s password 1 Login to the Admin panel as admin See Connect to the Admin panel 2 ...

Page 56: ...phan support to discuss this option Configure LDAP You can use the Lightweight Directory Access Protocol LDAP for authentication into the system Specify user roles by using group DNs for users who log in as the administrator operator or as a viewer The system has only one admin user and one operator LDAP users log in as either the admin or operator they do not have their own private profiles When ...

Page 57: ...ion No encryption is used to connect to the LDAP server The default port is 389 SSL SSL encryption is used to connect to the LDAP server The default port is 636 TLS STARTTLS The connection is initially unencrypted then upgraded to TLS encryption is used The default port is 389 7 Specify the fully qualified DN and password for LDAP bind in the Bind DN and Bind password fields The password masked as...

Page 58: ...server next visits the admin or viewer page for the system the system prompts for use the username and password For ActiveDirectory servers the user needs to enter his fully qualified username i e username domainname in addition to his LDAP password Users are required to authenticate once to the system and one time per channel they view Therefore users see a prompt to log in to the system the syst...

Page 59: ... restriction is valid for the viewer only and does not affect the Admin panel or the mobile configuration interface If your viewer account has a password your viewers must connect to the system from a computer or gateway with a permitted IP address and must also supply the username viewer and password before they can view the broadcast To restrict access by IP address you need to know the IP addre...

Page 60: ...ejected is displayed The following table describes the applicable fields Table 12 IP Based Restriction Fields Label Description Options Allow IP s Enter individual IP Addresses or IP Address ranges separated by commas To specify a range use a hyphen Optional spaces improve readability Users connecting from addresses in this list are permitted to view broadcasts from the system provided their IP ad...

Page 61: ...computers to connect to broadcasts from the system you can specify the range of boardroom IP addresses rather than needing to type in each individual address The allow list looks as follows Allow 192 168 1 200 192 168 1 250 Note that we could have specified two of the IP addresses in the previous example as a range Allow list with a range of IP addresses and one or more specific IP addresses Putti...

Page 62: ...c boardroom computer 192 168 1 211 Use both allow and deny lists to create the rule as follows Allow 192 168 1 200 192 168 1 250 192 168 1 50 192 168 1 51 192 168 1 75 Deny 192 168 1 211 Both lists can have multiple ranges and multiple distinct IP addresses provided they are separated by commas Deny list with a range of IP addresses Converse to the previous examples consider the situation where yo...

Page 63: ...w your current firmware level system hardware version if available and currently configured channels To view system information 1 Login to the Admin panel as admin See Connect to the Admin panel 2 From the Admin panel scroll to the Configuration menu option 3 Click Info the system information page opens 3 Use the information displayed to get an overview of your system troubleshoot problems or view...

Page 64: ...ics Verify IP address and MAC address The Admin panel shows you the system s MAC address and current IP Address via the Network configuration page To view settings on network configuration page 1 Login to the Admin panel as admin See Connect to the Admin panel 2 Select the Network link in the Configuration menu the network configuration page opens 3 Note the MAC address and Current IP address list...

Page 65: ...ettings See the procedure below To configure use of DHCP for networking 1 Login to the Admin panel as admin See Connect to the Admin panel 2 Select the Network link in the Configuration menu the network configuration page opens 3 Select the radio button use DHCP if not already selected 4 Change the MTU Size value only if needed See the table below for information on maximum transmission unit MTU v...

Page 66: ...ed by Ethernet at the network layer It s best if all nodes in your network use the same value so only change this value if you know other nodes use a different value Configure a static IP address Your network administrator may require you to use a static IP address for your VGADVI Recorder Pro To configure a static IP address 1 Login to the Admin panel as admin See Connect to the Admin panel 2 Sel...

Page 67: ...stem to reboot 12 Open the Admin panel using the new IP address 13 Log as admin and reload the Networking page to verify all changes were applied The following table describes applicable fields when setting a static IP address Table 15 Static IP Address Fields Label Description Options Use DHCP Select this radio button to dynamically obtain an IP address at boot up Use static address Select this r...

Page 68: ...ide by side with Ethernet routing and either networking system can be a back up for the other When the system falls over to the backup network type i e from Ethernet to mobile or vice versa all streaming sessions with clients or servers directly connected to the system are closed and the clients will need to reconnect You may need to provide a new stream URL containing the new IP address to your v...

Page 69: ...no longer available To prevent viewer interruptions Ethernet data will continue to be used until the Ethernet network is down or publishing is restarted Select this setting if you only have a mobile network 6 Select your choice based on the table above 7 Click Apply Network ports used by VGADVI Recorder Pro The following is a list of incoming network ports used by your VGADVI Recorder Pro system D...

Page 70: ... will negotiate 4 random UDP ports two for audio and two for video The port range is dependent on the OS of the client video player and can change with updates to that OS 1900 UDP UPnP server for UPnP discovery if enabled See Stream content using UPnP Random in range 50000 to 65000 TCP UPnP media server if enabled Each time the UPnP server is started a random TCP port in this range is used to enab...

Page 71: ...age In addition to providing the system s IP address and MAC address to your network administrator you can also ping an IP address or use traceroute to determine the path taken to an address Not all networks support ping and traceroute To ping or traceroute an IP address 1 Login to the Admin panel as admin See Connect to the Admin panel 2 Select the Network link in the Configuration menu the netwo...

Page 72: ...VGADVI Recorder Pro User Guide Perform network diagnostics 72 ...

Page 73: ...tion preset l Apply a configuration preset l Apply the Factory default configuration preset l Update a configuration preset l Delete a configuration preset There are also some very important configuration preset considerations to review l Configuration preset considerations Configuration presets overview Configuration presets make it easy to manage a group of VGADVI Recorder Pro systems or to use ...

Page 74: ... s an example of how configuration presets can make it easy to manage a fleet of systems Imagine a company is hired to do the following tasks at a big conference l Stream and record each conference session with a picture in picture layout that includes identifying information about the presenter in the metadata and the background image for the stream l Stream and record the keynote with pre show c...

Page 75: ...rate network and AFU that uses ftp to upload to a local ftp server The internal network preset is comprised of the internal network settings and ftp settings on the internal network Conference network and AFU preset The company applies this preset to the VGADVI Recorder Pro systems when they arrive at the conference It changes only the network and AFU settings using a conference specific IP addres...

Page 76: ...and their configuration This preset includes a channel the background file and has metadata specifying the speaker s name Session 1 preset has the presenter data and background image for session 1 Session 2 preset has the presenter data and background image for session 2 Note that after applying a preset files from the previous session remain present on the system and continue to upload via sftp i...

Page 77: ...c file upload type and parameters including SCP SFTP identity stored in an encrypted form EDID EDID settings for sources Applying configuration presets with this group automatically applies the included EDIDs This process can take a while Note that SFTP SCP private keys are included in encrypted format in the automatic file upload preset Create a configuration preset You can create as many configu...

Page 78: ...r preset in the Name field 5 Ensure only the desired configuration groups are selected from the Sections group For full system backup select all groups 6 Click Save your configuration preset appears in the list If you try to save a configuration preset but one or more of the related image files is missing you ll see an error You ll be unable to save the preset until the missing files are restored ...

Page 79: ...n group a reboot is required If you apply a preset that has the EDID configuration group the system may appear unresponsive for a short time while it applies these EDIDs to the video grabbers You can verify which configuration groups are included in a preset by looking at the list to the right of the configuration preset name The term all means all groups are included Otherwise groups are listed i...

Page 80: ...e system asks for confirmation before proceeding If the configuration preset includes the network or system configuration groups a reboot is necessary 6 Click OK to apply the configuration preset the configuration preset is applied 7 The system reboots if needed 80 ...

Page 81: ... reset This table describes the exact differences Table 18 Factory default configuration preset vs Factory reset Factory default configuration preset Factory reset function Deletes all created channels ü ü Deletes all recorded files in channels ü Deletes all created recorders ü ü Deletes all recorded files in recorders ü Resets network configuration ü ü Resets user passwords ü ü Deletes all create...

Page 82: ...n preset 1 Login to the Admin panel as admin See Connect to the Admin panel 2 Select the Maintenance link in the Configuration menu the maintenance page opens 3 Scroll to the Configuration presets section 4 Find the preset you wish to change from the presets list 5 Copy the name of the preset into the Name field 6 Selected the desired configuration group s from the Sections group 7 Click Save a co...

Page 83: ...that are needed for your ongoing needs You can delete all configuration presets at once by doing a factory reset or you can delete individual configuration presets from the Maintenance page To delete a configuration preset 1 Login to the Admin panel as admin See Connect to the Admin panel 2 Select the Maintenance link in the Configuration menu the maintenance page opens 3 Scroll to the Configurati...

Page 84: ...confirmation message appears 5 Click OK to confirm you want to delete the preset the preset is deleted Configuration preset considerations Configuration presets are groups of settings applied to the system leaving other settings intact The following considerations will help you get the most from your configuration presets 84 ...

Page 85: ...he preset is applied because the preset only has 4 channels There are three areas where channel and recorder index numbers affect what happens when applying configuration presets Read Recording and streaming statesRecorded files in channels and recorders and Deleting channels for more information Recording and streaming states The Configuration groups section of this chapter shows that each channe...

Page 86: ...written channel files are still available To access and download delete these recorded files enter the following into the address bar http deviceIP admin channelN archive or http deviceIP admin recorderN archive where N is the index of the removed channel recorder For example if a Channel with index 3 is no longer present its corresponding files can be accessed by entering the following into the a...

Page 87: ...on the system when creating a preset that includes the Channels group otherwise a failure is reported Configuration presets are not user profiles Configuration presets should not be confused with the concept of user profiles Specifically the following issues arise from trying to use configuration presets as user profiles l recorded files are not removed between application of configuration presets...

Page 88: ...lated topics l Verify date and time settings l Change the time zone l Configure synchronized time NTP PTP v1 and RDATE l Configure a local NTP server l Configure the date and time manually Verify date and time settings The current date time time zone and synchronized time protocol settings are shown when the Date and Time configuration page is loaded in the VGADVI Recorder Pro Admin panel To view ...

Page 89: ...on protocol is used Date The current date This is the current date even if the radio button Set time manually is not selected Time The current time This is the current time even if the radio button Set time manually is not selected Configure synchronized time NTP PTP v1 and RDATE By default the VGADVI Recorder Pro uses the network time protocol server NTP server protocol and a time server from Nat...

Page 90: ...e internet It has clock accuracy in the sub microsecond range making it more granular than NTP 5 Tailor the synchronization protocol with the required parameters as described below 6 If NTP is selected a Enter the IP address or server name for the NTP server in the Server IP Address field NTP uses UDP packets and port 123 If the system is behind a firewall and accessing an external NTP server UDP ...

Page 91: ...ration menu the date and time configuration page opens 3 Type the desired date in the Date field Use the format yyyy mm dd 4 Type the desired time in the Time field Use the format hh mm ss 5 Click Apply Change the time zone By default the system has the Canada Eastern time zone set Configuration of the time zone is necessary to ensure synchronized time servers provide the correct time to the syste...

Page 92: ...VI Recorder Pro User Guide Configure a local NTP server 2 Select the Date and Time link in the Configuration menu the date and time configuration page opens 3 Select the check box Enable local NTP server 92 ...

Page 93: ...ck to all the default capture and encoding settings or you tweak them to set the up exactly as you like You can capture a single source at once capture multiple sources in a custom channel or even switch between sources or groups of sources layouts while streaming and recording Techniques for creating channels to capture stream and record a single source to create custom channels with multiple sou...

Page 94: ... could use the same source in all three of these situations concurrently as the only source in Channel 1 at 1080p 30fps 10 000 kbps as the only source in Channel 2 at 720p 15 fps 2 000 kbps in Channel 3 as part of a multi source layout with picture in picture All channels can be streamed and recorded simultaneously Following the example above you could record any combination of those three channel...

Page 95: ...wers Topics in this section include l Create a simple channel l Configure encoding l Create a custom channel l Custom channel examples l Custom channel layout editor l Add a video source custom channel l Add an audio source custom channel l Add an image custom channel l Add a text overlay custom channel l Live video mixing switching l Preview a channel l Delete a channel l Rename a channel Create ...

Page 96: ...ame of the source it is connected to If you re not sure see What is a source 4 From the Admin panel scroll to the Channels menu option A list of existing channels if any is displayed 5 Click Add channel located at the bottom of the list the Sources page opens 6 You re automatically editing the Default layout in the channel layout editor By default a 16 9 visual layout editor with a black backgroun...

Page 97: ...ppears allowing you to choose the kind of item to add to your layout 8 Select Video Source from the drop down the new item is added to the layout and the Source settings box appears on the right side of the page 9 Click the Source drop down and select your source your source appears in the visual layout editor above 97 ...

Page 98: ... layout the channel s name is updated to display the source s name next time you view the channel Click the channel name to refresh and view this if desired If you wish to change a channel s name directly see Rename a channel Your channel is ready for basic streaming and recording By default on a new channel when the source doesn t have a 16 9 aspect ratio the system automatically detects the corr...

Page 99: ... and text overlays in different locations on your screen We call these layouts and each custom channel you create can have multiple layouts If you want to change the way things appear in your stream while streaming aka video switching or video mixing you ll need to create one layout for each of the views you want for your stream Later while you are streaming you can switch live between the layouts...

Page 100: ...o make sure you delete any layouts you re not using Custom channel layout editor The visual channel layout editor gives you full control on size and position of the pictures sources and text overlays you add to your channel You can edit existing channel layouts even ones you initially created as simple channels or you can create a new channel or a new layout within a channel to work with To add a ...

Page 101: ...yout editor is broken into a few pieces Layout selector First there is the layout selector From here you can pick which layout to preview edit create a new layout delete a layout or select which layout is active Visual channel layout editor Next is the channel layout editor where you can add pictures sources and text overlays to your layout You can also choose the background matte 101 ...

Page 102: ...ed by the percent sign e g 4 or in pixels by typing a value followed by px e g 16px You can resize items by clicking and dragging the red and white circles at the corners of the items or by using the manual positioning values For example entering 0 in all four of the outside boxes will stretch the item to the full size of the layout area You can modify the settings for each item by clicking the ro...

Page 103: ...ayout If you accidentally try to leave the layout without saving VGADVI Recorder Pro reminds you to save before leaving Ready to make some layouts of your own Try these topics l Create a custom channel or layout l Add a video source custom channel l Add an audio source custom channel l Add an image custom channel l Add a text overlay custom channel l Delete or move a layout custom channel l Set th...

Page 104: ...e source to the layout select keep aspect ratio and stretch to fit the full layout size One source a slideshow presentation in this case with a green background matte To get this look Select a background color Add a source to the layout and size appropriately leaving the background matte visible One source with a logo png with transparency in the bottom left corner To get this look Upload an image...

Page 105: ...t in the settings box and place it where desired One source with a background image To get this look Upload your backround image must have the right aspect ratio through the Branding Content page When creating the layout first add the picture and stretch it to the full screen Next follow the steps from the first example to add the source Two sources with a background image To get this look Follow ...

Page 106: ... more examples this time including a 4x3 source Layout example Description One source at the full size of the channel Simple channel To get this look Add one source to the layout select keep aspect ratio and stretch to fit the full layout size Note the channel broadcasts in 4x3 if you have Use current signal resolution as frame size selected on the encoding page One 4x3 source in a 16x9 frame with...

Page 107: ...youts give you full control on size and position of the pictures sources and text overlays you add to your channel Use this procedure to help you create a new channel or layout then use the related procedures to add elements to your layout If you re planning to use live switching we strongly recommend you rename the channel rather than using the default channel name Rename a channel See the note a...

Page 108: ...tte Now that you ve created your layout you can start adding items to it See these topics l Add a video source custom channel l Add an audio source custom channel l Add an image custom channel l Add a text overlay custom channel l Delete or move a layout custom channel l Set the background color custom channel l Rename a layout custom channel Important note for channels with multiple layouts By de...

Page 109: ...hannel before the channel is ready to stream In the case of custom channels with layouts you can add one or more sources to the layout area When adding more than one source to a custom channel we recommend configuring the channel to use a fixed resolution instead of using the current signal resolution as the frame size see Configure encoding A fixed channel resolution ensures that your channel wil...

Page 110: ...ource drop down and select your source your source appears in the visual layout editor above 6 For best results select the Keep aspect ratio when scaling checkbox from the Source settings box 7 If desired select Crop from the Source settings box and use the red and white handles to draw a box around the section of the source you d like to have in the layout your cropped selection changes in the la...

Page 111: ...9 If needed re order the items in your layout by clicking and dragging items in the item list under the Add new item link For example if you added your video source over a text overlay the video source could conceal the overlay To fix it drag the video source item below the text item in the list or vice versa 10 When your layout is complete scroll to the bottom of the page and click Save to save y...

Page 112: ... move the item up down left or right in the layout Changes are in increments of approximately 5 of the height or width of the layout area Make more refined movements by holding down the Ctrl key on your keyboard while pressing the up down left or right keys You can also hold the Shift key while using the arrow keys to control the size of the item on the layout Hold both Ctrl and Shift for fine gra...

Page 113: ...ch layout or if you desire you can have different layouts use different audio If you re not sure how to create a channel or a layout start by reviewing the first few steps in the topic Custom channel layout editor or start with Create a simple channel To add an audio source to your layout 1 Login to the Admin panel as admin See Connect to the Admin panel 2 Follow the steps in Custom channel layout...

Page 114: ...ou upload to the system are known as branding images For best results always upload images that are already the correct size needed in your layout Background images should match the frame size of your channel frame size is set in the Encoding configuration page There are two ways to upload branding images You can upload images to the branding page as described in this procedure or you can drag and...

Page 115: ...g file formats are supported PNG and JPEG The maximum supported file size is 3840 2160 No warning or error message is displayed if your image is too large Files that exceed the maximum size do not appear in the drop down list when selecting an image 7 Click Open the file is added to the File template to upload field 8 Click Upload the file is uploaded and displayed in the Other files section 115 ...

Page 116: ... and logos to a channel These actions are now both considered adding an image to a custom channel layout and can be accomplished with the steps below You can add a picture to a layout on an existing channel or you can create a new channel If you re not sure how to create a channel or a layout start by reviewing the first few steps in the topic Custom channel layout editor or start with Create a si...

Page 117: ...e box Note no warning is displayed if the image is too large or will replace another file 7 If you have already uploaded the image click the Use image drop down to select an image you have uploaded to the system 8 Your picture appears in the Picture settings preview and is added to the layout area It is selected for sizing and positioning If your uploaded image does not appear in the list ensure i...

Page 118: ...yout area See the note below for more information on positioning techniques 11 If needed re order the items in your layout by clicking and dragging items in the item list under the Add new item link For example if you added your background image after adding a video source the background image conceals the video source To fix it drag the video source item above the background image item in the lis...

Page 119: ...ned movements hold the down the Ctrl key on your keyboard while dragging the item with the mouse To use the keyboard Use the arrow keys on the keyboard to move the item up down left or right in the layout Changes are in increments of approximately 5 of the height or width of the layout area Make more refined movements by holding down the Ctrl key on your keyboard while pressing the up down left or...

Page 120: ...e first few steps in the topic Custom channel layout editor or start with Create a simple channel Custom overlay text static In a custom layout you can manually input your overlay text such as date and time channel name or other personalized text This text remains static and requires manually editing within the custom layout to change To add custom overlay text to your layout 1 Login to the Admin ...

Page 121: ...nnel Auto A 6 Use the font drop down to select the size of your text 7 For best results select the Keep aspect ratio when scaling checkbox from the Text settings box This is selected by default 8 In the layout area use the mouse or the manual position value fields to position and resize your text overlay You may first need to change the height of the text box handles before you can proceed with re...

Page 122: ...ary B January day of the month d 26 weekday Thu a Thu weekday Thursday A Thursday time T 08 40 45 hour k 08 minute M 40 second S 45 millisecond m 378 channel name c Camera Feed 1 Custom overlay text dynamic If you intend your overlay text to change throughout the course of your streaming and or recording program you can use VGADVI Recorder Pro s HTTP API to insert and update system wide variables ...

Page 123: ...e in the layout below gpsvar1 variable name contains the text N103 68201 W765 29712 Inserting the variable name in the text overlay field displays the variable s value in the custom layout To insert the gpsvar1 variable into your custom layout simple type gpsvar1 into the Text field under the Text settings header The font size of a system variable may change within a text label depending on each v...

Page 124: ...ve the item up down left or right in the layout Changes are in increments of approximately 5 of the height or width of the layout area Make more refined movements by holding down the Ctrl key on your keyboard while pressing the up down left or right keys You can also hold the Shift key while using the arrow keys to control the size of the item on the layout Hold both Ctrl and Shift for fine graine...

Page 125: ...ckground color the color picker opens 4 Pick a new color or type in an RGB value in the field the color is updated in the layout area 5 Click anywhere off the color picker to close the picker 6 When your layout is complete scroll to the bottom of the page and click Save to save your work Resize and position layout items using percents or pixels custom channel You can position and resize layout ite...

Page 126: ...i e 200px A layout item s total pixel dimensions are a reflection of your channel s frame size as configured in your encoding settings see Configure encoding Unchecked boxes are greyed out in color and are not directly editable but dynamically change their values to reflect a 100 total of either the horizontal or vertical axis depending on values entered in adjacent adjustment boxes See the Adjust...

Page 127: ... axis I e the item is displaced 20 or 200px to the right 3 If using percents this value is the item s percentage of total width on the layout s horizontal axis I e the item takes up 60 of the layout s width represented by a thin red bar above the percent box If using pixels this value is the item s width in pixels with a maximum pixel width i e frame size identified in your channel s encoding sett...

Page 128: ...s height in pixels with a maximum pixel width i e frame size identified in your channel s encoding settings Configure encoding 7 The percentage of blank space or number of pixels from the top downward on the layout s vertical axis I e the item is displaced 10 or 200px from the top down Resize layout items The easiest way to resize a layout item is to use the center adjustment boxes annotated as 3 ...

Page 129: ...ight percents at 25 each remember percents are used by default in the layout editor even if pixels are used in adjacent boxes Combined with the 50 960px width of the image these two 25 480px values total 100 1920px of the layout s horizontal axis If you instead decide to enable the left and right percent boxes and change their values to 30 each instead of the current 25 then the image s width shri...

Page 130: ...To position your item along the horizontal axis first resize your items if desired as described in Resize layout items then enter a percent or pixel value into either the left or the right adjustment box to shift your layout item For example using percents to move a layout item with a 60 width as far to the right of the layout area as possible you would need to enter 40 into the left percent box t...

Page 131: ...background say 25px you could either enter 25px into the top percent box to specify the small margin from the top down or enter 27 into the bottom percent box to specify a 27 margin from the bottom up added to the item s 70 height this leaves a 3 margin above your layout item As mentioned above there is no one particular way to use the adjustment boxes for resizing and positioning of your layout i...

Page 132: ...e the first one is Default You can keep these names or you can edit them to something more descriptive You can rename any layout even the currently active layout To rename a layout 1 Login to the Admin panel as admin See Connect to the Admin panel 2 Follow the steps in Custom channel layout editor or Create a custom channel or layout to get to the channel layout editor 3 From the layout picker cli...

Page 133: ... Connect to the Admin panel 2 Follow the steps in Custom channel layout editor or Create a custom channel or layout to get to the channel layout editor 3 Using the rows in the layout selector click and drag to rearrange the order of your layouts Delete layouts You can delete any layout except the currently active layout If you re planning to use live switching we strongly recommend you rename the ...

Page 134: ...ond layout to a channel the channel name changes to a generic name Channel X where X is the channel index number Normally this wouldn t pose any problem but the changing name does have some side effects the stream is stopped and restarted and the channel s recorder if recording is stopped and a new file is started Furthermore when you delete layouts in a channel until there is only one layout with...

Page 135: ...s and the image file is removed from the configuration page Configure encoding You can modify the encoding settings for each channel you create These settings let you perfect your stream by selecting the right frame size bit rate audio video codecs and more This section covers the following encoding topics l Configure video codec l Configure frame size l Fine tune stream settings l Configure audio...

Page 136: ...G does not support audio MPEG 4 This may be suitable for presentations Provides good image quality while using moderate bandwidth 4 If the selected codec is Motion JPEG you can configure the Page refresh time Specify a time in a seconds 5 If the selected codec is H 264 default click Video encoding preset to define how the video stream is encoded Choose one of the following Value Description Hardwa...

Page 137: ... layout has only one video source your VGADVI Recorder Pro automatically uses the incoming source frame size as the stream frame size Frame size greatly affects the amount of bandwidth needed to transmit your stream The larger the frame size the more bandwidth you need to stream it So you may want to keep the frame size the same as your source or you may want to apply upscaling downscaling stretch...

Page 138: ...feature greys out the other frame size configuration fields The system automatically streams at the frame size of the input signal If you change the frame size resolution of the input signal after streaming or recording begins your may see interrupted streaming and recording Enabling this feature is not recommended for systems where input resolution is changed frequently b Change the frame size fo...

Page 139: ...e are other configurable stream settings that affect quality and bandwidth Like with frame size selection values for these settings can be a tradeoff between bandwidth available and quality for stream viewers A table at the end of this section provides additional guidance for the settings To fine tune your stream s settings 1 Login to the Admin panel as admin See Connect to the Admin panel 2 Click...

Page 140: ...f your video quality is poor and jittery you may need to decrease the interval between key frames If you have unlimited bandwidth and system resources you can choose an option to stream key frames only Frame rate Frame rate reflects the number of images captured by the device per second Reducing the frame rate reduces bandwidth usage and vice versa The system s ability to maintain a set frame rate...

Page 141: ...is setting to best match your streaming or post processing needs To configure your stream s audio codec 1 Login to the Admin panel as admin See Connect to the Admin panel 2 Click Encoding for the your channel the encoding configuration page opens 3 Scroll to the Audio settings section 4 Ensure the Enable audio checkbox is checked 5 If the default audio format AAC 44KHz stereo 320 Kbps is not desir...

Page 142: ...tal signals HDMI or SDI sources use 48 kHz audio Matching the encoded level with the source level provides the best sound quality by avoiding audio resampling For analog signals 44 kHz provides higher sampling The maximum bitrate for mono encoding of a 44 kHz signal is 264 kbps For stereo 320 kbps is supported Note that lower bitrates e g 32 kbps with a 44 kHz signal may result in distorted audio ...

Page 143: ...Codec and file format compatibility Not all streaming and recording protocols support all combinations of video and audio codecs Use the tables below to determine what settings work for your streaming and recording needs The following table displays the compatibility between the video audio codecs and formats supported for streaming Video Codec selec ted Audio Codec selected RTSP FLV ASF MPEG TS M...

Page 144: ... to identify and copy protect your broadcast or recording This section describes the following topics for customizing your channel l Add channel metadata l Remove metadata from a channel Previous firmware versions gave the ability to configure No Signal images per channel No Signal images are now done on a per source basis instead See Add a No Signal image to a source Add channel metadata Using th...

Page 145: ...itional information about the broadcast that you want the viewer to know How metadata is displayed depends on the media player For example VLC stores the metadata in a media information file while other media players scroll the text horizontally from right to left along the bottom of the media player window similar to a ticker message bar 6 Click Apply Remove metadata from a channel 1 Login to the...

Page 146: ...sing the Epiphan Live control interface See Configuring Dashboard panels for visual confidence monitoring for more information Preview a channel from the Info page The system s Info page displays links for previewing your channel s This fast and simple method allows you to see link for all the streams in a single location To preview a channel from the Info page 1 Login to the Admin panel as admin ...

Page 147: ...see the snapshot 5 Right click the Live Broadcast link and select Open in a new Tab or Open in a new Window a tab or window opens displaying a preview of the channel Preview all channels at once VGADVI Recorder Pro has a special preview mode that lets you see all configured channels at once The resulting web page can be very large You may wish to be aware of your web browser s zoom hot keys Many b...

Page 148: ...Login to the Admin panel as admin See Connect to the Admin panel 3 From the Admin panel scroll to the Channels menu option 4 Click on the channel you want to rename the menu expands 5 Click any link for the channel the corresponding channel status or configuration page opens You can change a channel s name from any of it s configuration pages 3 Click the channel name at the top of the channel conf...

Page 149: ...ded files for the channel To delete a channel follow the steps below 1 From the Admin panel scroll to the Channels menu option 2 Click the channel you want to delete the menu expands 3 Click Status the Status page opens displaying the service state and stream info for the channel 4 Click Delete this channel a confirmation dialog box appears to remind you that all recorded files for this channel wi...

Page 150: ...nnel with layouts created See Create a custom channel or layout Now on to the fun part There are two ways to perform live switching You can use either the Admin panel or the Epiphan Live control interface Performing live switching in one interface e g Epiphan Live does not dynamically update the visuals in the other interface e g the Admin panel The other interface must be manually refreshed to ac...

Page 151: ...piphan Live is a simple and easy to use interface which is used for confidence monitoring streaming recording control and live switching See Epiphan Live for more information Within Epiphan Live the Switcher view allows you to seamlessly switch between a channel s custom layouts while live streaming and or recording To switch a layout while live streaming and or recording using Epiphan Live 1 Log ...

Page 152: ...interface Note that in the channel dropdown list channels containing only a single layout are grayed out and are not selectable After selecting your channel from the dropdown the Switcher interface appears with all of your channel s layouts displayed along the bottom of the page The layout currently being streaming and or recorded is displayed in the Live view panel on the right side of the interf...

Page 153: ...rder Pro User Guide Live video mixing switching 4 Click on your desired layout at the bottom of the page to dock it in the Preview panel This is the layout that will be switched into your live stream recording 153 ...

Page 154: ...VGADVI Recorder Pro User Guide Live video mixing switching 5 Click the Switch button in the center of the screen to switch your layout in the Preview panel into your live stream recording 154 ...

Page 155: ...dentified by their frame grabber serial number Each frame grabber has one DVI port one SDI port one S Video port and one audio port DVI ports are listed with the suffix vga SDI ports with the suffix sdi S Video inputs are listed with the suffix video and audio inputs are identified by the word audio Video sources include a preview of the images they are capturing It is a good practice to view the ...

Page 156: ...ource custom channel for more information Audio input devices such as a microphone and portable music players can send audio signals to the VGADVI Recorder Pro using the audio input ports at the back of the system Audio is also supported via HDMI and SDI DVI2PCIe cards do not support audio over HDMI VGADVI Recorder Pro systems with DVI2PCIe cards will not be able to capture audio through HDMI sour...

Page 157: ... depending on how your channel is configured If the frame size changes viewers may be disconnected and need to re connect to the stream Connect sources to the following input ports on your system Table 25 Cable and port connections Source type Input port VGA HDMI or DVl DVI port SDI SDI port RTSP No input port RTSP sources are connected to your VGADVI Recorder Pro wirelessly over a network and are...

Page 158: ... for your RTSP source See Configure synchronized time NTP PTP v1 and RDATE Due to the nature of external encoding devices such as RTSP sources it is possible for the timestamps between your VGADVI Recorder Pro and your RTSP source to gradually become out of sync If there is a 2500 3000 ms timestamp difference between your RTSP source and your VGADVI Recorder Pro then a no signal image will display...

Page 159: ...ields with information configured from your source RTSP device see List of tested RTSP based IP cameras for source URL syntax and credentials specific to IP cameras we at Epiphan have tested and select either UDP or TCP from the Preferred transport dropdown menu Optionally you can also fill out the No signal image settings if desired See Add a No Signal image to a source for more information See S...

Page 160: ... connect your RTSP source Once your RTSP source is connected you can view its basic video and audio signal information and packet loss statistics under the Status header at the top of the page If there are any warnings or errors associated with your RTSP stream they are also displayed here 160 ...

Page 161: ...ult credentials and audio streaming capability specific to each camera Your VGADVI Recorder Pro is compatible with all RTSP based IP cameras and other RTSP sources The cameras listed in the table below are a sample of common third party cameras that have been tested to work with VGADVI Recorder Pro The URL syntax in the table below refers to the additional piece of text that needs to be included i...

Page 162: ...8029Z camera your source URL needs to be entered as rtsp 192 168 0 160 Table 26 List of tested IP cameras Brand Model Image URL syntax Audio Default username and password Q See QCN8029Z No admin admin Sony SRG300SE video1 Yes admin admin PTZ Optics 12X SDI G2 Yes admin admin Panasonic AW HE40HPK MediaInput h264 stream_ 1 To add a second URL use MediaInput h264 stream_ 2 Yes admin 12345 Axis P1428 ...

Page 163: ...n panel 1 Login to the Admin panel as admin See Connect to the Admin panel 3 Ensure a source is connected to the input port see Connect a source 4 Scroll to the bottom of the source configuration page to see the preview Configure a source Generally the captured stream doesn t require any additional configuration but if needed you can log into the Admin panel to make configuration changes To config...

Page 164: ...t is capturing You ll need to know this name to add the source to a channel See Create a simple channel 8 In most cases the video is ready to add to a channel and broadcast If fine adjustments are required refer to the table below to make minor configuration changes DVI and HDMI signals Although many options can be listed on the vga DVI source configuration page only certain ones are applicable to...

Page 165: ...nds between update enter a value or 0 to disable the feature otherwise the default of 60 seconds is set Rotate This feature is useful when a source captures video that is rotated 90 or is displayed upside down Choose one of the following values to change the video orientation while streaming l No rotation l 90 clockwise l 90 counter clockwise l 180 Enable deinterlacing Enable this feature to conve...

Page 166: ...moves the image to the left to 999 moves the image to the right Phase Specifies phase adjustments for VGA signals Generally not used unless value is provided by Epiphan support Configurable for VGA sources only PLL adjustment Changing the value adjusts the horizontal resolution of the image Adjust the value using small increments until the image is sharper The value ranges from 0 999 to 999 Config...

Page 167: ...eshold Adjust vertical sync detection Configurable for VGA sources only Rotate This feature is useful when a source captures video that is rotated 90 or is displayed upside down Choose one of the following values to change the video orientation while streaming l No rotation l 90 clockwise l 90 counter clockwise l 180 Enable deinterlacing Enable this feature to convert an interlaced source signal t...

Page 168: ...e See Add a No Signal image to a source Add a No Signal image to a source By default the system displays a gray background with the text No Signal when there is no video signal coming in to a source You can customize this image to display a different message to your viewers For example if a viewer logs in early or if you are experiencing delays you could indicate the start time or expected resolut...

Page 169: ...t that the No Signal image is correctly applied by disconnecting your source and previewing the channel s containing said source See Preview a channel for more information Rename a source Source names are used when adding sources to channels therefore it is important that you know the name of the source you wish to use If a channel has only one source the channel name will by default be the same a...

Page 170: ...rd to save the new name You must press Enter to save the new name The Apply button will not save the source name change Adjust audio volume If you find the volume is too high or too low for some of your audio sources you can control the volume level via the Admin panel To adjust audio gain 1 Ensure an audio input source is connected to an analog audio input port 2 Login to the Admin panel as admin...

Page 171: ...h or amp or select Front Mic or Rear Mic to capture audio from a microphone connected to the audio input port 6 Passive microphones requiring phantom power are not supported Supported microphones require their own external power source such as a battery Adjusting the Capture volume adjusts audio levels in the recorded and streamed output 7 Click Apply 171 ...

Page 172: ...D l Unstretch the output video l Video not centered VGA sources only l Remove the combing effect on images l Video looks squished VGA sources only l Video too bright too dark or washed out VGA sources only Remove black bars matte from the video By default for channels with only one layout and only one source the VGADVI Recorder Pro makes sure that the aspect ratio of input signals is preserved whe...

Page 173: ...than the input resolution Borders are added to the left and right of the image to preserve the narrower ratio of the input If you are seeing bars on your image but would rather have the image fill the whole screen you have to options 1 Change the output frame size to match the aspect ratio of the input 2 Stretch the image to fit the output frame size aspect ratio These two options are described be...

Page 174: ...h the aspect ratio of the source 1 Connect to the Admin panel using your preferred connection mechanism See Connect to the Admin panel 2 Login as admin 3 Select a channel the menu expands 4 Click Sources the Sources page opens 5 Find the name of the media source used for the channel 6 Click this source under the Sources menu 7 Make note of the input signal resolution 8 Click the channel s Encoding...

Page 175: ...ces the Sources page opens 4 Click the row for your layout the layout appears in the layout editor 5 Select the gear for your Item with your video source the Source Settings box appears 6 Deselect Keep aspect ratio when scaling in the Source Settings box 7 Click and drag the source in the layout editor to stretch as desired to fill the frame 8 Click Save Force the capture card to use a specific ED...

Page 176: ...hat you do not want to use In that case you can choose an EDID that forces the VGADVI Recorder Pro s capture card to use a specific set of attributes The uploaded EDID is permanently installed on your system and this capture card a Source in the Admin panel will always share the uploaded EDID with the connected video input source EDID changes are permanent until you replace them with another EDID ...

Page 177: ...ser opens 11 Browse to the location where the custom EDID file was saved and select the file 12 Click open the EDID filename is displayed on the screen 13 Click upload the EDID upload begins the screen shows a progress inidicator 14 When the upload is complete the page changes to reflect success or failure 177 ...

Page 178: ...e unsure restoring to factory default is the best approach To restore the default EDID 1 Login to the Admin panel as admin See Connect to the Admin panel 3 From the Admin panel scroll to the Sources section 4 Click the capture card source for which you wish to restore the EDID the source configuration page opens 5 Scroll to the EDID section 6 Click the restore button 7 The screen updates with a st...

Page 179: ...nnect to the Admin panel 2 Login as admin 3 From the Admin panel click Encoding the encoding page opens 4 Click Sources the Sources page opens 5 Click the row for the layout you want to edit the layout editor opens 6 Select the gear icon for your source from the list of layout items the Source settings box appears 7 From the Source settings box make sure Keep aspect ratio when scaling is selected ...

Page 180: ...r adjustments to move the video left or right 8 Make further adjustments and click Apply after each change to confirm the results 9 To move the video up or down scroll to Vertical shift 10 Enter incremental values to shift the video image down use a negative value or up use a positive value 11 Click Apply View the output in the Snapshot preview below You may need to make further adjustments to mov...

Page 181: ...onfiguration page opens 5 Enable the Enable deinterlace setting 6 Click Apply View the output in the Snapshot preview below Video looks squished VGA sources only The image is squeezed horizontally on the screen This distortion occurs when there s a mismatch between the aspect ratio the VGADVI Recorder Pro detects and the aspect ratio that is sent from the source signal To compare the two signal va...

Page 182: ...ns 9 Scroll to the Aspect ratio setting 10 Select Wide mode from the drop down menu when the source is wider than what is being displayed in the preview or Live View 11 Click Apply View the output in the Snapshot preview below Video too bright too dark or washed out VGA sources only If the video from the source is too light too dark or washed out use the offset and gain controls together to optimi...

Page 183: ...ion page opens 5 Scroll to Gain 6 Enter a small value for example 1 to 25 in the field to brighten the image 7 Scroll to Offset 8 Enter a small value for example 1 to 15 to balance the gain setting The Offset value behaves as a contrast to the Gain value 9 Click Apply View the output in the Snapshot preview below You may need to make further adjustments to fine tune the brightness and contrast 183...

Page 184: ... devices such as web browsers media players set top boxes Smart TVs and Content Distribution Networks The system is flexible and supports standard codecs used by most sharing destinations and media players This section discusses the following topics related to publishing your content l What is streaming l Stream to viewers l Stream to a server l Stream to a media player l Samples of stream setting...

Page 185: ...tion and procedures to stream your content using each option o Choose a streaming option o Supported streaming formats Streams for viewers o Stream to viewers o Disable and enable streams for viewers o Restrict access to streams for viewers o Stream content using HTTP or RTSP o Configure HTTP and RTSP streaming ports o Stream content using HLS HTTP Live Streaming o Stream content using UPnP Stream...

Page 186: ...through HTTP HTTP Live Streaming UPnP and RTSP and can also simultaneously stream to a server such as a multicast server or CDN Supported streaming formats When you set up your channel the system generates and displays a list of available video formats and standards specific to the selected audio and video codecs used by your channel To view the video formats and standards specific to your selecte...

Page 187: ...ntent using HTTP or RTSP RTSP Quickly stream content to viewers No set up is required The VGADVI Recorder Pro is ready to stream content as soon as it has power and a configured channel No other settings are required Your audience need only copy and paste the URL of the stream into a media player For more information about using a RTSP and HTTP streaming refer to Stream content using HTTP or RTSP ...

Page 188: ...l discovery http serial local preview cgi channel channel number rtsp serial local port stream sdp Where serial is the serial number of the system and channel number is the provided from the GUI see below IP address http IP Address of VGADVI Recorder Pro preview cgi channel 2 rtsp IP Address of VGADVI Recorder Pro port stream sdp Where the IP address is the IP address of the system and the port an...

Page 189: ...ddress See Connect to the Admin panel Configure HTTP and RTSP streaming ports For RTSP streaming directly to users on your LAN the only information required to view the broadcast is the URL and the port number used to stream the broadcast Port numbers are also used for HTTP streaming methods such as FLV ASF and MPEG TS By default each channel has a unique HTTP and RTSP port number If needed you ca...

Page 190: ...along with the URL is used by viewers to access the broadcast The default for channel one is 554 6 Click Apply Stream content using HLS HTTP Live Streaming Stream live over the standard HTTP port 80 making it possible to cross firewalls and proxies that are normally accessible to other HTTP traffic HLS is supported with the H 264 codec and MP3 or AAC audio encoding When streaming using HLS there i...

Page 191: ...hat you send depends on the device the participant uses to view the stream You can provide separate URLs for the stream coming from each channel or one URL that includes all the streams for the channel 1 Login to the Admin panel as admin See Connect to the Admin panel 3 From the Admin panel click the channel that you want to view the menu expands 4 Click Status the Status page opens displaying the...

Page 192: ...g with a web browser and Viewing with a media player RTSP View the Flash stream There are two methods to view the retrieve the flash stream URL l Live broadcast link on the channel s status page l Info page from the configuration menu View your broadcast using the View link on the Info menu 1 Login to the Admin panel as admin or operator See Connect to the Admin panel 192 ...

Page 193: ...ge opens displaying the live broadcast and broadcast URL 5 Copy the URL and provide to viewers View your broadcast using the Live broadcast link on the Status page 1 Login to the Admin panel as admin or operator See Connect to the Admin panel 3 From the Admin panel click the channel that you want to view the menu expands 4 Click Status the status page opens displaying the live broadcast and stream...

Page 194: ...When HLS is enabled and with no viewer password set viewers can access the stream using a tablet or smart phone device If the viewer passwords is set HLS connections are not possible 6 Click on the Live broadcast or HTTP Live Stream link if it configured The window opens displaying the live broadcast and broadcast URL Previewing the broadcast with FLV player results in moderate buffering delay 15 ...

Page 195: ...browser viewing may not work In this case we recommend you view the channel with a media player instead See below 1 Open a web browser 2 Enter the IP address of the broadcast stream refer to the example below To locate the IP address for the broadcast refer to Send stream URLs to viewers If the IP address of the broadcast is 172 20 1 33 then browse to http 172 20 1 33 preview cgi channel channel n...

Page 196: ...IP address or the URL to be copied to the media player For example purposes the following procedure describes the steps using a VLC media player 1 Launch a media player 2 Click the Media tab a drop down menu opens 3 Choose Open Network Stream a dialog box opens 4 Enter the stream URL using either the IP address or the network discovery serial number method rtsp 49E7B8E4 local 554 stream sdp 196 ...

Page 197: ...wing by stream viewers who have the stream URL You can choose to disable streaming to viewers through the channel s streaming configuration Disabling streams for viewers disables all viewer formats including HTTP RTSP HLS and UPnP To disable or enable streams for viewers 1 Login to the Admin panel as admin See Connect to the Admin panel 3 From the Admin panel click Streaming for the desired channe...

Page 198: ...strict viewers by IP address If LDAP is configured for viewer authentication the viewer must pass global autentication using LADAP credentials or the viewer global password if there is one and must meet the local channel settings come from an allowed IP address See Configure LDAP for more information on LDAP configuration To restrict viewers for a channel 1 Login to the Admin panel as admin See Co...

Page 199: ...strict viewers by IP address for more information about allow and deny lists 8 Click Apply at the bottom of the page To return a channel to the default global access control settings 1 Login to the Admin panel as admin See Connect to the Admin panel 3 From the Admin panel click Streaming for the desired channel the streaming page opens 4 Scroll to the Stream access control section of the page 5 Se...

Page 200: ...he Access passwords link in the Configuration menu the password configuration page opens 3 Type allowed IP addresses or address ranges in the Allow IP s field Separate addresses with a comma 4 Type denied IP addresses or address ranges in the Deny IP s field Separate addresses with a comma 5 Click Apply To restrict viewers of a specific channel by IP address 1 Login to the Admin panel as admin See...

Page 201: ...s list If a specific IP address is in both lists access to the stream is denied You can use the Deny list by itself or in conjunction with the Allow IP s list as an exception to a rule in the allow list IP restriction examples Allow list with distinct IP addresses The simplest allow deny list is to use the list of known IP addresses to craft a list of allowed IP addresses All other addresses are d...

Page 202: ...addresses are consecutive so they can be added as a second range Add these IP addresses to the list as follows Allow 192 168 1 200 192 168 1 250 192 168 1 50 192 168 1 51 192 168 1 75 Your list can have multiple ranges and multiple distinct IP addresses provided they are separated by commas Deny list with distinct IP addresses Another simple allow deny list is to use the list of known IP addresses...

Page 203: ...esses provided they are separated by commas Deny list with a range of IP addresses Converse to the previous examples consider the situation where you want every computer on the network to access the broadcast with the exception of the CEO s desktop laptop and tablet computers Additionally boardroom computers should not be permitted with the exception of the cafeteria computer IP address 192 168 1 ...

Page 204: ...e audience and because CDNs perform format conversion the stream is platform independent You can control when streaming to a CDN is enabled by using the Admin panel See Start and stop streaming to a CDN For more information about streaming to a CDN see Stream to a CDN Multicast Streaming Stream content to a multicast IP address where it can be shared with multiple viewers within the same LAN All v...

Page 205: ...h to any CDN provider that supports incoming streams sent via RTSP announce or RTMP push Both RTSP and RTMP can be used for live streaming however not all CDNs or media servers support both formats Choose the streaming format that your CDN or media server supports Epiphan has tested with the CDN providers listed here http www epiphan com partners cdn partners Contact your CDN for a list of support...

Page 206: ... Test using Epiphan TV CDN Start and stop streaming to a CDN Once you have your CDN streaming configured for RTMP RTSP Wowza Streaming Cloud Original Livestream or Epiphan tv you can control when streaming is enabled and disabled through the Admin panel or Epiphan Live Start and stop streaming To start enable or stop disable streaming using the Admin panel 1 Login to the Admin panel as admin See C...

Page 207: ...tion about logging in to Epiphan Live Streaming and recording control buttons are located under the Channels heading For each channel the stream control is the left most button containing the signal icon and the recording control is the right most button containing the circle icon When a channel is not being streamed or recorded the streaming and recording buttons are gray in color and their respe...

Page 208: ... not able to publish the streaming button flashes blue and displays ERROR In this case check the streaming configuration settings for your channel in the Admin panel See Stream to viewers To learn more about the Epiphan Live control interface see Epiphan Live To stream content to a CDN using RTSP announce 1 Login to the Admin panel as admin See Connect to the Admin panel 2 From the Admin panel cli...

Page 209: ...s 11 Enter a user name and password 12 The CDN provider assigns a user name and password to authenticate the publisher Contact the CDN provider for your log in credentials 13 Click Apply 14 When ready to begin streaming click Start See See Controlling streaming and recording using Epiphan Live for instructions on streaming control using the Epiphan Live control interface To stream content to a CDN...

Page 210: ...e you configured with the CDN 10 Enter the CDN user name and password The CDN provider assigns a user name and password to authenticate the publisher Contact the CDN provider for your log in credentials 11 Click Apply 12 When ready to begin streaming click Start See See Controlling streaming and recording using Epiphan Live for instructions on streaming control using the Epiphan Live control inter...

Page 211: ...control using the Epiphan Live control interface Stream to Wowza Streaming Cloud To set up streaming via Wowza Cloud you first need to sign in to the Wowza Streaming Cloud web site and create a new Live Stream when asked to select a camera or encoder type select Epiphan Once the stream is created you ll see a Connection Code on the stream s Overview page this code is required to complete the strea...

Page 212: ...l Supported formats are limited to MP3 and AAC Due to RTMP restrictions MP3 48 kHz is not supported 6 Click Apply 7 Under the selected channel click Streaming the channel s Streaming page opens 8 Click the Publish drop down menu 9 Select to Wowza Cloud from the drop down list 10 Click Apply the page refreshes and the Wowza configuration fields appear 212 ...

Page 213: ... top the Publish Status label streaming is disabled 12 Enter the connection code obtained from the Wowza Streaming Cloud set up into the Connection code field 13 Click Set to pair the channel on Epiphan s encoder with the live stream on Wowza Cloud an icon appears to show you the connection is validating Once validated the stream name you configured in Wowza Cloud appears 213 ...

Page 214: ... detected You can also start the transcoder through the Wowza Cloud interface by clicking Start Stream This action commences your session charges with Wowza Cloud b To start sending video to the Wowza Cloud click the Start Publish status button See See Controlling streaming and recording using Epiphan Live for instructions on streaming control using the Epiphan Live control interface 15 When the c...

Page 215: ...ream Charges from Wowza continue until the the Wowza Cloud stream is stopped in one of these two ways Stopping the stream publish through the Stop or Epiphan Live Publish button does not stop the charges applied by Wowza Stream to Original Livestream To set up streaming via the Original Livestream service you first need to sign in to your Original Livestream account and create a new stream To conf...

Page 216: ... H 264 Configuring audio is optional Supported formats are limited to MP3 and AAC Due to RTMP restrictions MP3 48 kHz is not supported 6 Click Apply 7 Under the selected channel click Streaming the channel s Streaming page opens 8 Click the Publish drop down menu 9 Select Original Livestream from the drop down list 216 ...

Page 217: ...name field 13 Enter your Original Livestream Username and Password in the next two fields 14 Click Apply 15 When ready to begin streaming click Start See See Controlling streaming and recording using Epiphan Live for instructions on streaming control using the Epiphan Live control interface When the connection to Original Livestream has been established the stream name appears on the channel s Sta...

Page 218: ...n See Connect to the Admin panel 3 From the Admin panel click a Channel the menu expands 4 Click Streaming the channel s Streaming page opens 5 Scroll to the Stream to a server section of the page 6 Click the Publish drop down menu 7 Choose to serial Epiphan tv Where serial is the serial number of the system 8 Click Apply a connection through the media tunnel is established The system streams to E...

Page 219: ...dec from the channel s Encoding page and l set the stream bitrate lower than 500 kbits s in the channel s Encoding setup To view content 1 Login to the Admin panel as admin See Connect to the Admin panel 3 From the Admin panel click a Channel the menu expands 4 Click Streaming the channel s Streaming page opens 3 Click the link to view the broadcast 4 A web page opens displaying the broadcast 219 ...

Page 220: ... embed code for the broadcast in a web page 1 Go to the Epiphan TV portal 2 Click Embed on the bottom of the screen a dialog box opens displaying the code 3 Highlight and right click on the code in the dialog box A drop down menu appears 4 Choose Copy 5 Paste the content into the HTML code for your website A link to your broadcast on Epiphan TV is added to your web page Retrieve a list of addresse...

Page 221: ...cs are configured l Video H 264 l Audio MP3 or AAC if audio is configured To configure your channel for MPEG TS using RTP UDP push 1 Login to the Admin panel as admin See Connect to the Admin panel 3 From the Admin panel click a Channel the menu expands 4 Click Streaming the channel s Streaming page opens 5 Click the Publish drop down menu 6 Choose using MPEG TS RTP UDP push 7 Enter the destinatio...

Page 222: ...edia players simply present a list of available streams you can organize your streams into multiple folders or in cases where folders are not displayed use dot separator hierarchy to help your viewers filter out unwanted streams by category 14 Click Apply 15 Click the Info menu option of the Admin panel An Info page opens displaying stream information To view the stream from a media player open th...

Page 223: ...your stream to a media player over a local network go to the last step of this procedure or b To advertise your stream to a media player over a local network follow the steps below 10 Enable the SAP announcement checkbox to advertise your stream over a local network When the checkbox is enabled and a multicast IP address is configured your stream is displayed in the playlist of local media players...

Page 224: ...rs or in cases where folders are not displayed use dot separator hierarchy to help your viewers filter out unwanted streams by category 14 Click Apply To view the stream open the URL in a media player for example udp ip port For example udp 226 10 24 32 7000 To view the stream when SAP announce has been set and the stream is advertised from a media player set top box or Smart TV refer to Viewing w...

Page 225: ...mber through which the video will stream Audio and video use nearby port numbers port number and port number 2 The minimum distance between audio and video ports must be 2 8 Click Apply an SDP file is generated and available from the channel s status Status page 9 Click the SDP file to download it If asked specify a name and location for the SDP file 10 Share the file with viewers 225 ...

Page 226: ...rectly To stream video outside of your LAN use a CDN or configure port forwarding on your router Refer to your Network Administrator network configuration is beyond the scope of this guide Stream content using multicast A multicast stream consists of one stream distributed to many viewers via a multicast capable network VGADVI Recorder Pro supports multicast streaming content to an IP TV or a set ...

Page 227: ...a multicast IP address is configured your stream is displayed in the playlist of local media player 11 Enter a multicast IP address in the SAP announcement IP field If your media player is configured to receive multicast streams from an IP address that is different from the default address 224 2 127 254 you may need to contact your system administrator for a specific multicast IP address 12 Enter ...

Page 228: ...EG TS streams using UDP push Before configuring your channel for the MPEG TS streaming ensure the following codecs are configured l Video H 264 l Audio MP3 or AAC if audio is configured To configure MPEG TS with UDP push 1 Login to the Admin panel as admin See Connect to the Admin panel 3 From the Admin panel click a Channel the menu expands 4 Click Streaming the channel s Streaming page opens 5 C...

Page 229: ...rom the default address 224 2 127 254 you may need to contact your system administrator for a specific multicast IP address 12 Enter a channel number in the Channel number field to identify your stream in the media player By default the Channel number is the channel identifier When a channel number value is not specified viewers cannot select a channel from the set top box or Smart TV 13 Enter a n...

Page 230: ...ports must be 2 8 Click Apply an SDP file is generated and available from the channel s status Status page 9 Click the SDP file to download it If asked specify a name and location for the SDP file 10 Share the file with viewers Viewing with Session Announcement Protocol SAP When SAP Announce is configured for a stream that uses UDP streaming the stream is advertised over the local network Local vi...

Page 231: ...ticast IP address 3 Some media players for example Exterity receivers listen for SAP announcements on a specific multicast address 239 255 255 255 If your audience is using Exterity to view your stream you must change the SAP announcement IP address to 239 255 255 255 4 Launch a media player The following steps are based on a VLC media player and may be different for other media players 5 Click Vi...

Page 232: ...nP l Play directly to a media player l Auto restart playback to a UPnP device l Change UPnP device name Some players will not be able to access the stream or saved recordings if a viewer password is set If needed see User administration to clear the viewer password The topics in this chapter include how to enable and disable UPnP and how to control media players from the VGADVI Recorder Pro To cho...

Page 233: ...uration page opens 4 Enter a name in the Server name field If no name is provided the server name will be the system s serial number 5 Select whether you want to share live video and recorded files 6 Click Apply 7 If no live stream is available that meets the criteria for UPnP a message is displayed in the Play on service start section of the page 8 Otherwise the Play on service start section show...

Page 234: ... channel the Streaming page opens a Click the Share via UPnP check box if not checked b Note if you have not already enabled UPnP at the server level see above you are prompted with a message UPnP live video sharing is not enabled with this device to fix it click here Once you click the text to fix it click here the text changes to will be fixed The UPnP service will be started when you click Appl...

Page 235: ...le sharing is not enabled with this device to fix it click here Once you click the text to fix it click here the text changes to will be fixed The UPnP service will be started when you click Apply e Click Apply 3 For recorders a Click the link for the recorder from the Recorders menu the recorder s configuration page opens b Click the word change next to the list of what is being recorded the reco...

Page 236: ...u click Apply e Click Apply You can now browse for your server from your digital media player Disable UPnP By default UPnP sharing is disable for the device and for each channels and recorder If you enabled UPnP sharing it for a particular broadcast you may want to disable UPnP sharing after the broadcast is complete You can choose to disable access to live streams recorded files or to the whole s...

Page 237: ...t to the Admin panel 3 Click the UPnP link in the Configuration section the UPnP configuration page opens 4 Deselect Share live video through UPnP to stop sharing live video 5 Deselect Share recorded files through UPnP to stop sharing recorded files 6 Click Apply UPnP sharing is disabled Viewing with UPnP Using a software or hardware media player you can browse for files or streams with Universal ...

Page 238: ...er Pro Live streams When you open the device from Windows Media Player you ll see a list of the available channels you can stream under the Videos tab The channel names are the same as they are in the Admin panel From other digital media players the channel list can be under a Live Streams folder With Windows Media Player double click to open any channel and press Play to start the stream Using yo...

Page 239: ... Login to the Admin panel as admin See Connect to the Admin panel 2 Ensure Share recorded files through UPnP is enabled on your VGADVI Recorder Pro and for the channel or recorder you wish to share See Enable UPnP 3 Go to the recorded files list for the desired channel or recorder See View list of recorded files 4 From the list of files select the file you want to play and click on the Play To ico...

Page 240: ...er combination can be configured for auto play The channel s UPnP configuration must be enabled for it to appear Change UPnP device name You can configure the UPnP server name that appears for your VGADVI Recorder Pro By default if you left the server name field blank when enabling UPnP the server name is the system s serial number To change the UPnP server name 1 Login to the Admin panel as admin...

Page 241: ...wing tables list the recommended settings when streaming video and slide content from a PC Mac or tablet Streaming video content The table below provides suggested settings to maximize your video quality while minimizing system resource usage when streaming video content from a PC Mac or tablet Setting PC and Mac Tablet Codec H 264 Motion JPEG Video encoding preset Hardware accelerated Video encod...

Page 242: ...n streaming slide content from a PC Mac or tablet Setting PC and Mac Tablet Codec H 264 Motion JPEG Video encoding preset High Quality Video encoding profile High Enhanced compatibility mode h 264 slicing for RTP Disable for PC Enable for Mac Key frame interval 2 sec Limit frame rate 15 15 Bitrate 3000 kbits for HD 4000 kbits for Full HD auto Rate control mode Balanced Audio format PCM 44 KHz 242 ...

Page 243: ...ach input at full frame size and with a high bitrate so you have the best possible digital media for future re use or post processing If you choose to record your channels VGADVI Recorder Pro stores the recorded files on the system s amply sized hard drive and provides you a variety of automatic or manual mechanisms to download the files This section discusses the following topics related to recor...

Page 244: ...recording with a mouse Recording control is easily performed through the Admin panel but can also be set up for third party tools using our APIs See Control with HTTP commands and Control with RS 232 serial port for information on controlling recordings with third party tools See Recorded files to learn how to download the recorded files Recording can also be controlled via the Epiphan Live contro...

Page 245: ...ng players Operating System Tested Players Mac OS l QuickTime 10 3 for 1080p streams l QuickTime 10 3 for streams less than 1080p l VLC 1 0 0 for all streams Windows l QuickTime 7 6 6 l VLC 2 1 5 l Windows Media player 12 except MOV files Linux l MPlayer l VLC 2 0 8 Android l DICE 2 0 21 l VLC 0 9 9 works only with MOV files that have no audio HTML 5 Browsers Windows l Google Chrome 37 works with ...

Page 246: ...recording starts and a timer indicates how long it has been recording If the Start button is not active there are no active sources for this channel or recorder Check your inputs to ensure signals are working as expected b You may browse away from the page without affecting the recording When the page refreshes the channel number is displayed in red to indicate recording is underway 246 ...

Page 247: ...Stop button on the given channel s Recording page The channel number changes to black next time the Admin panel is refreshed by clicking a link or refreshing the page Record a channel via Epiphan Live You can control the recording of channels and recorders directly from the Epiphan Live Dashboard interface See Accessing Epiphan Live for information about logging in to Epiphan Live Streaming and re...

Page 248: ...own thumbnail view To start recording and streaming a channel simply click the channel s recording and or streaming buttons When clicked the streaming button turns blue in color and the recording button turns red The timer contained within each respective button also begins to count upward Alternatively you can also control streaming and recording of a channel via the Dashboard s monitoring panels...

Page 249: ...date and time of the recording and you can exclude a channel or recorder s recordings from automatic upload For MP4 recordings select MP4 for best compatibility with video players and editors Select MP4 Fragmented for the same file format as releases 3 15 x Note There is no way to tell the difference between the two types of MP4 files once a recording files is saved Both use the mp4 extension To c...

Page 250: ... size that is far larger than you saw in your tests 7 Select a file type from the File type drop down 8 If desired enter a prefix for the recordings All new recording files for this channel or recorder will be prefixed with the text you enter Tip It s best to avoid spaces in file names Use underscores or hyphens to separate words 9 If desired click the check box to exclude this channel or recorder...

Page 251: ...gmented MPEG TS or MOV Choose MPEG TS for UPnP playback AVI Generally used for playback on Windows MP4 A progressive version of MP4 This MP4 type has the best video player and editor compatibility Note that progressive MP4 files are initially recorded as MP4 Fragmented and are converted when the file is closed If power is lost during conversion the files are reverted to and remain in fragmented MP...

Page 252: ...t this channel or recorder to be available via UPnP If global UPnP is not enabled when you select this checkbox a link appears to let you to fix it Click the link and click Apply to make the global UPnP change save your recording configuration changes If you ve chosen MP4 as your file type the file is initially saved as MP4 Fragmented and at the end of the recording is converted to regular MP4 als...

Page 253: ... for writing when they reach the configured time or size limit when the channel or recorder name is changed or when changes are made to the stream You cannot download files from the system while they are being recorded so from time to time you may need to close the current recording and restart a new one to facilitate file downloads The system supports this through the recording reset option which...

Page 254: ...GADVI Recorder Pro User Guide Restart recording 4 Click the Reset button next to the stop button the current file is stopped and a new one begins 5 Refresh the page to see the new recorded files list 254 ...

Page 255: ...ollowing topics for creating and managing multi channel recorders l Add a recorder l Change the channels recorded by a recorder l Record with a recorder l Record a recorder using Epiphan Live l Rename a recorder l Delete a recorder See What is a recording to learn how to create recordings and configure recording file sizes If you upgraded from a previous firmware release that included an all in on...

Page 256: ...ate a new recorder it records all the channels configured on the system If new channels are added they are automatically added to the recorder If you wish to record a subset of channels to a single multi track file you can edit the channels recorded by a recorder To change the channels recorded by a recorder 1 Login to the Admin panel as admin See Connect to the Admin panel 2 Select the desired re...

Page 257: ...hannels in your channel selections for the recorder 6 Click Apply the changes are reflected in the recorder configuration page Record with a recorder Recorders are stopped and started via their configuration page Multiple recorders and channel recordings can occur concurrently The number of channels being recorded is displayed below the recording stop start buttons To configure the channels being ...

Page 258: ...en recording b You may browse away from the page without affecting the recording When the page refreshes the recorder number is displayed in red to indicate recording is underway c The system continues to record this recorder and any concurrent recordings until it is stopped If the system runs out of storage space the oldest recorded file is deleted to make room for the new recording The recording...

Page 259: ...tion only appears if a recorder has been added via the Admin panel see Add a recorder for more information When a recorder is not being recorded the recording button is gray in color and its timers is set to 00 00 00 To start recording a recorder simply click the corresponding recording button When clicked the recording button turns red The timer contained within the button also begins to count up...

Page 260: ...nter to save the change the new name is reflected in the Admin panel You must press Enter to save the recorder name change Delete a recorder When you no longer need a recorder you can delete it Deleting a recorder deletes all the recorded files for the recorder Be sure you have a copy of any important recorded files To delete a recorder 1 Login to the Admin panel as admin See Connect to the Admin ...

Page 261: ...this recorder button at the top of the page a confirmation dialog reminds you that deleting the recorder will delete all recorded files 4 Click OK on the confirmation dialog the recorder is removed from the list and all its related files are deleted from the system 261 ...

Page 262: ...Download recorded files manually l Extract tracks from a recording l Rename recorded files l Delete recorded files manually For information on automatic file transfers see File and recording transfer View list of recorded files Recordings for VGADVI Recorder Pro are stored for each channel and each recorder separately To view all the recordings stored follow the procedures below for all channels a...

Page 263: ...cording Download recorded files manually Recordings can be manually downloaded from the Admin panel You should consider deleting them from internal storage after you complete the download See Delete recorded files manually below This procedure explains how to download files to your admin computer See File and recording transfer for information on transferring files to a USB drive connected to the ...

Page 264: ...mbine multiple channels and audio sources together in a single multi track file If desired you can create a copy of a recording with only select tracks This feature is supported for AVI MP4 and MOV recordings only MPEG TS does not support track extraction Specific track versions of recorded files are not included in any automatic file transfers and need to be downloaded manually by clicking the ex...

Page 265: ...file you want to duplicate and click the up arrow icon next to it a list of tracks appears 4 Select the track s you want to extract Tip To deselect all tracks click the check box for the top track then hold SHIFT and click the check box for the bottom track 5 Click Extract tracks a duplicate of the recording is made with only the selected tracks 265 ...

Page 266: ...d on the filename prefix specified during configuration If needed you can rename them to something more descriptive You can also change the default naming mechanism See Configure recording file size and type for more details about setting filename prefixes To rename recordings 1 Login to the Admin panel as admin See Connect to the Admin panel 2 Find the recordings by channel or by recorder See Vie...

Page 267: ...ted via the Admin panel You can delete one file at a time select multiple files for a given recorder or channel and delete those or you can delete all recordings for a channel or recorder If you want to delete all the files on the system follow this procedure for each channel and recorder listed in the Admin panel To delete recordings 1 Login to the Admin panel as admin or operator See Connect to ...

Page 268: ...his channel or recorder b Click Delete Selected a confirmation dialog appears c Click OK on the confirmation dialog The list may not update immediately You can refresh the list by reloading the Recording page for channels or the recorder settings page for recorders 5 To delete all files for the current channel or recorder a Click Delete All a confirmation dialog appears b Click OK on the confirmat...

Page 269: ...l Enable and set timing for AFU And the following specific configurations based on the location of upload l AFU to an FTP server l AFU using RSync l AFU using CIFS l AFU to a secure FTP server l AFU using SCP l AFU or copy to USB drive l Automatic l As a one time copy l Manually Lastly this section describes how to view file upload logs and manage the AFU queue l View the AFU log l Manage the AFU ...

Page 270: ...igured to support automatic file upload for their recorded files You must enable this feature for each channel or recorder you wish to include in your automatic file transfers If recorded files are selected for upload while the AFU is at maximum upload capacity or when the AFU is unavailable they are added to an upload queue Files and their relevant information are displayed in a list format and e...

Page 271: ...ecording a Click the desired channel the channel menu expands b Select the Recording link for the channel the Recording page opens 3 For a recorder a Click the desired recorder link from the Recorders section the recorder configuration page opens 4 Select the change link under Recorder Setup the recorder setup section expands The setup page looks slightly different for Recorders but the options ar...

Page 272: ...ing page is refreshed and the new settings are reflected Now that AFU is enabled for your desired set of files enable AFU and configure your desired mechanism Enable and set timing for AFU After configuring the channels and recorders to include in your AFU schedule you must enable AFU and configure the frequency of transfers 272 ...

Page 273: ...d configuration page opens If your screen does not indicate that AFU is enabled for at least one channel or recorder return to Choose files to include in AFUEnable and set timing for AFU 3 Select the Enable Automatic File Upload checkbox 4 Specify how often automatic updates should happen The first transfer occurs after the specified amount of time expires or after the current file completes recor...

Page 274: ...n the remote server or USB drive the file transfer fails 6 If desired check Remove after upload to have the files deleted from local storage when upload completes 7 If desired check Mark file as downloaded to have the color of the file link in the recording list change to show the files are downloaded This only applies if the files are not deleted after upload is complete 8 Select the protocol or ...

Page 275: ...ssumes you have completed the steps in Enable and set timing for AFU and wish to continue with configuration of upload to an FTP Server To configure upload to an FTP server 1 Select FTP Client from the protocol drop down list in the Automatic File Upload configuration page the lower half of the page reflects the selection 2 Specify the target Server address If your system is configured with DHCP o...

Page 276: ...on Options Name Description Options Server address The IP address or fully qualified domain name of the FTP server Server port The port used by the target FTP server Standard port is 21 Login Username for the FTP server Password Password for the FTP user Use temp file Causes files to be named with part extension on the server during active upload When the upload completes the file is renamed to th...

Page 277: ...the Checksum check box to add a checksum validation to the transfer between the system and the recipient server 7 Click Apply if there are any problems the system notifies you with a message One or more parameter values are not valid and those were not applied The following table describes the options applicable to configuring upload to an RSync server Table 33 RSync Automatic File Upload Configur...

Page 278: ...name instead of the IP address 3 Enter the target Server port if you have configured the server to use something non standard Leave this value blank to use the default port 4 Specify the Server share This is the CIFS share name or the name of the shared folder on the server If needed request this value from the network administrator 5 If the system is in a different domain than the server or if it...

Page 279: ...d folder on the CIFS server Domain The CIFS server s Windows domain or Work Group name Needed if the server is part of Active Directory or a Domain Controller Login Username for the CIFS server Password Password for the CIFS user Use temp file Causes files to be named with part extension on the server during active upload When the upload completes the file is renamed to the appropriate extension m...

Page 280: ... for authentication 6 Select Use temp file to name files with a temporary filename extension part on the server until upload is complete For secure file transfer you can upload an SSH identity for your VGADVI Recorder Pro This key must be trusted by the destination server Details for generating the key and setting up this trust are beyond the scope of this document 7 If desired scroll down to the ...

Page 281: ...fully qualified domain name of the SFTP server Server port The port used by the target SFTP server Standard port is 22 Login Username for the SFTP server Password Password for the SFTP user Use temp file Causes files to be named with part extension on the server during active upload When the upload completes the file is renamed to the appropriate extension mov mp4 or avi AFU using SCP This procedu...

Page 282: ...uthentication For secure copy you can upload an SSH identity for your VGADVI Recorder Pro This key must be trusted by the destination server Details for generating the key and setting up this trust are beyond the scope of this document 6 If desired scroll down to the section labelled SSH identity for SCP and SFTP clients 1 If no identity is uploaded or to upload a new identity overwrites the old i...

Page 283: ...em is equipped with USB ports that can be used to copy files from internal storage to external USB flash drives or hard drives An example use of this feature is to provide speakers with a copy of their presentation before they leave the presentation venue The external drive must be formatted with one of the following file systems l FAT16 l FAT32 l XFS l EXT2 l EXT3 l EXT4 l NTFS Only the first att...

Page 284: ... steps in Enable and set timing for AFU and wish to continue with configuration of upload to a USB drive To configure automatic upload to a USB drive 1 Insert the properly formatted USB drive into one of the system s USB ports 2 Select External USB Drive from the protocol drop down list in the Automatic File Upload configuration page the lower half of the page reflects the selection 3 If your Auto...

Page 285: ...les to an inserted USB drive starting with the newest recording Files will continue to copy until all are copied the specified maximum number of files is copied or the target drive runs out of storage space The file currently being recorded if any cannot be transferred until recording is completed This procedure is separate from automatic file upload and does not need any pre configuration in the ...

Page 286: ...ecked the transfer process creates a sub folder for each channel and recorder within the subfolder for the serial number if that option is also selected Files are copied to their respective folders remove after copying If checked the file s are removed after being copied to the USB drive Checking this box makes the transfer a move instead of a copy mark file as downloaded If checked the files that...

Page 287: ...ive You can manually copy recorder files to a USB drive connected to the VGADVI Recorder Pro This procedure is separate from automatic file upload and does not need any pre configuration in the automatic file upload page To manually copy recorded files to a USB drive 1 Login to the Admin panel as admin See Connect to the Admin panel 2 Select the External USB Drive link in the Configuration section...

Page 288: ...B drive a Click Copy Selected to external drive 10 To move the files to the USB drive i e erase the files after the copy a Click Move Selected to external drive 11 Repeat the steps to select a channel or recorder and copy or move files to the external drive until you have copied all the files you wish 12 Follow the steps to Safely eject the USB drive View available USB storage space When you inser...

Page 289: ...o the bottom of the Admin panel page external USB storage is displayed under internal storage space Safely eject the USB drive When you have completed work with the USB drive you can safely eject it by using the link at the bottom of the Admin panel page To safely eject the USB drive 1 Login to the Admin panel as admin See Connect to the Admin panel 2 Scroll to the bottom of the Admin panel page c...

Page 290: ... File Upload configuration page opens 3 Click the Show log of automatic file upload link the log page opens Note the page is blank if there are no logs present 4 Click the browser s back button when you are done Manage the AFU queue The AFU queue displays a list of recording files waiting to be uploaded Individual file details can be viewed using the Admin panel Access the AFU queue Accessing the ...

Page 291: ...l buttons in the Admin panel that allow you the ability to control how you see your queued content To control how you view content in the AFU queue 1 Navigate to the bottom of the upload queue list and manipulate the list view using the Newer 5 and Top of the List buttons The upload queue can display only 15 files at one time Additional content is still stored and is viewed in increments of five f...

Page 292: ...ove content from the upload queue 1 Navigate to the bottom of the upload queue and click Empty Queue to delete the entire upload queue or click the red X icon at the end of each row to remove files individually Note that there is no confirmation prompt after pressing Empty Queue Once pressed the queue is immediately deleted with no way to restore the queued files 292 ...

Page 293: ...Server topics l Configure the local FTP server l Using the local FTP server Configure the local FTP server To configure your sysetem s local FTP server 1 Login to the Admin panel as admin See Connect to the Admin panel 2 Select the FTP Server link in the Configuration menu the FTP Server configuration page opens 3 To enable the FTP server a Select the Enable FTP access check box b Select a user fr...

Page 294: ...hey log out and log in again The following table summarizes the options for configuring the local FTP server Table 38 FTP Server Configuration Options Name Description Options Enable FTP access The check box controls whether or not the system acts as an FTP server By default this is disabled FTP user name Select one of the system users admin operator or viewer The ftp password will be the access p...

Page 295: ...P user See Configure the local FTP server In the example below the IP address of the VGADVI Recorder Pro is 192 168 1 210 the username is admin there is no password and the Windows command line ftp utility is used To connect to the FTP server 1 Open a command window on Windows alternatively open a terminal window on Linux Mac or open your FTP utility of choice 2 Establish an ftp connection using t...

Page 296: ...r 8 If enabled in the FTP configuration page delete the file after downloading it by issuing the delete command or using your tool s delete mechanism If the delete command is not enabled attempting to delete a file will result in an Unknown Command error 296 ...

Page 297: ...othly It also covers the Epiphan Live interface and ways to configure and operate your system using third party tools via HTTP or RS 232 Specific topics covered are l Power down and system restart l Perform factory reset l Firmware upgrade l Support l Storage disk maintenance l Third party integration ...

Page 298: ...vice via the Admin panel VGADVI Recorder Pro s Admin panel allows you to reboot the system To restart the system 1 Login to the Admin panel as admin See Connect to the Admin panel 2 Select the Maintenance link in the Configuration menu the maintenance page opens 3 Click the Reboot Now button a confirmation dialog appears 4 Click OK Shutting down the device via the Admin panel The VGADVI Recorder P...

Page 299: ...nfirmation dialog appears 4 Click OK Shutting down the device manually You can manually shut down the VGADVI Recorder Pro via the button physically located on the system To shut down the system manually 1 Unlock the front panel 2 Press and release the power button the system power button to initiate a safe power down the system shuts down If the system is unresponsive press and hold the power butt...

Page 300: ...in panel allows you to save the current system configuration to your admin computer s hard drive It s good practice to do this before making any major changes to a working configuration and before doing a firmware update The resulting backup file includes all non default configuration settings for the system except the user passwords which are reset when a configuration is restored Configuration b...

Page 301: ...r cfg You may have more than one configuration file saved from the system Select the correct configuration file and know where it is accessible from your local computer before starting this procedure Backup files include all non default configuration settings for the system except the user passwords All passwords are reset to blank after the configuration is loaded To load a saved system configura...

Page 302: ...stored and a new page appears asking you to reboot the system 6 Reboot the system by clicking the link in the message on the web page or by using the power button on the system when the system comes back up the restoration is complete 7 Login as admin with no password 8 Reset your user passwords See User administration 302 ...

Page 303: ...verything on the system This includes all your source settings channels configuration presets network settings and all saved files Consider using the factory default configuration preset if you want to preserve files See Configuration presets EDIDs are not restored to factory settings with the factory resets Re apply factory EDIDs manually using the Source s configuration page Only proceed if you ...

Page 304: ...der Pro User Guide Restore factory configuration via the Admin panel 4 Click OK on the warning dialog the system resets to factory defaults and reboots 5 Wait for the system to reboot and begin re configuration 304 ...

Page 305: ...ternet access you can check for updates directly by following the procedure below The system will also automatically check for firmware updates if the Maintenance page option Enable connection to maintenance server is checked This is the preferred method of checking for firmware updates The built in firmware update mechanism checks for updates that match your specific product and hardware revision...

Page 306: ... takes a few minutes Broadcasting and recording is not available until the upgrade is complete Install firmware directly from the Admin panel If your VGADVI Recorder Pro has internet access the easiest method of installing new firmware is to use the download link provided when you check for new firmware To download new firmware directly 1 Login to the Admin panel as admin See Connect to the Admin ...

Page 307: ...unexpected it is possible the firmware update fails In this case collect system information such as device serial number and if known the previous firmware version along with the new firmware version and contact info epiphan com Install firmware from a file Before getting started ensure you have the firmware file accessible from your admin computer To install new firmware from a file 1 Login to th...

Page 308: ... using your preferred connection mechanism See Connect to the Admin panel 10 Login as admin 11 Select the Firmware Upgrade link in the Configuration menu the firmware upgrade page opens 12 Verify that the firmware version is the expected new version Although unexpected it is possible the firmware update fails In this case collect system information such as device serial number and if known the pre...

Page 309: ...order Pro also supports remote troubleshooting by Epiphan s support team This service is only available to systems covered by SupportPlan Remote support allows Epiphan to assist in troubleshooting issues you experience with the system and can also assist with resetting lost admin passwords No private information is sent to the Epiphan maintenance server By default all systems are setup with remote...

Page 310: ...ion menu the maintenance page opens 3 Select the Permanent Logs check box 4 Click Apply the page updates to let you know the changes were applied 5 Select the Maintenance link again the maintenance page opens 6 Click Download permanent logs a zip file containing system logs begins to download 7 From your browser run the allinfo script a file is saved to your computer 310 ...

Page 311: ...s protected from the Internet by a firewall speak to your network administrator to configure the firewall appropriately Remote support is available from Epiphan only if your device is covered by SupportPlan To configure remote support 1 Login to the Admin panel as admin See Connect to the Admin panel 2 Select the Maintenance link in the Configuration menu the maintenance page opens 3 Click Enable ...

Page 312: ... you have one has port 30 open for the system 11 Confirm with Epiphan support that they are able to access your VGADVI Recorder Pro for remote troubleshooting Disable remote support By default remote support is on If you want to turn it off you may use the following procedure Disabling remote support for the VGADVI Recorder Pro removes the ability for Epiphan to reset a lost admin password If you ...

Page 313: ...good idea to monitor your current disk usage If available storage is low consider removing some unneeded recordings or setting up an automatic file transfer with deletion after transfer See Recorded files and File and recording transfer Disk space can also be checked via the Epiphan Live control interface See Configuring Dashboard panels for visual confidence monitoring for more information To che...

Page 314: ... page opens 3 Set the number of restarts to occur before the next check Set to 0 if you don t want to force a disk check after a specific number of restarts 4 Set the number of months to pass before the next check Set to 0 if you don t want to force a disk check after a specific number of months 5 Click Save Perform disk check A disk maintenance schedule is used to periodically check the system st...

Page 315: ... you may wish to clean the RAID array to start from scratch or you may want to introduce new disks in place of the old ones When working with RAID arrays it is important to keep the disks in sets that contain the same data so the RAID will continue to perform For that reason you should name your disk sets i e set A set B etc If you need to revert from a multiple disk RAID array to a single storage...

Page 316: ...w the steps below to rebuild the storage disks See Read data from removed storage disks for information on reading data from the removed drives Rebuilding the storage disk set is a destructive process that erases everything from the disks Proceed with caution To rebuild the storage disks erasing all data 1 Login to the Admin panel as admin See Connect to the Admin panel 1 Select the Disk Check lin...

Page 317: ...VGADVI Recorder Pro User Guide Rebuild or replace storage disks 317 ...

Page 318: ...k This configuration provides fault tolerance data is available from one drive when the other drive fails but has normal read write speeds There is less total storage space since two complete copies of the data is stored This configuration supports systems that have two disks RAID 1 0 RAID 10 Mirroring and striping configuration creates a striped set in a mirrored set This option uses four disks t...

Page 319: ...able during rebuild You are unable to save any recordings The rebuild takes less than 5 minutes the page automatically refreshes to provide the current status 4 When the rebuild is complete the message box indicates whether or not it was successful 5 In the unlikely event that the rebuild was not successful you may try it again and if still not successful contact Epiphan support 319 ...

Page 320: ... maintenance page opens 3 Scroll to the Disk information section of the page 4 If RAID is configured the disk information contains a line item for dev md0 The RAID configuration level is shown next in the dev md0 statistics To check RAID integrity 1 Login to the Admin panel as admin See Connect to the Admin panel 2 Scroll to the Internal Storage section at the bottom of the menus on the left side ...

Page 321: ...r at your earliest convince 6 If using RAID 1 and a disk has recently been replaced the system lets you know it is synchronizing data to the new disk Read data from removed storage disks The latest hardware refresh for VGADVI Recorder Pro includes removable disk drives VGADVI Recorder Pro storage drives use an ext4 file system and can only be read with a computer running Linux 321 ...

Page 322: ... Ubuntu or Debian are recommended RedHat CentOS Fedora are also supported 2 Confirm mdadm tool is installed if not install it For Ubuntu Debian use apt get for RH CentOS use yum 3 Turn off the workstation and connect the storage drives if using RAID 1 you can attach just one drive 4 Start the workstation 5 If only one drive of a RAID 1 set is connected a Open a terminal window and enter the follow...

Page 323: ...42121f Events 19 Number Major Minor RaidDevice State 0 8 49 0 active sync dev sdd1 1 0 0 1 removed 8 The new drive is generally automatically mounted If the drive does not auto mount enter the following in the command line substituting the name of your device instead of dev md0 if needed sudo mkdir mnt raid sudo mount dev md0 mnt raid 9 If using a graphical interface in Linux browse to the locatio...

Page 324: ...either the HTTP or RS 232 commands to configure your system exactly how you need it For example you can start and stop recordings you can configure meta data on a channel or even change a channel s frame size and encoding settings The following topics are covered in this section l Control with RS 232 serial port l Control with HTTP commands l Configuration keys for third party APIs 324 ...

Page 325: ... Connect the null modem cable to the serial port on the back of the system The only configuration available for the serial port is flow control Flow control changes the rate of data transfer over the cable Some communication settings are static and cannot be changed The static settings are l Baud rate set at 19200 l Parity set to none l Stop bits set to one To configure serial port flow control 1 ...

Page 326: ...r software may need to be configured to add the line feed to each command Some commands require a channel or recorder name as an argument In those commands the channel or recorder name is separated from the command name by a period as shown in the table The channel name value can be either the name or the index of the recorder or channel Use of the index is recommended A channel s index is found b...

Page 327: ...here is no RS 232 command to restart recording If recording is already active when the start command is issued the recording continues STOP channel START recorder Stops recording for the provided channel or recorder This can alternatively be accomplished with the following set commands SET channel rec_enabled SAVECFG STOP Stops recording for all channels and recorders SNAPSHOT channel Takes a snap...

Page 328: ...tatus of the specified channel or recorder Status is one of l RUNNING l STOPPED l UNINITIALIZED STATUS Reports the recording status of each channel and recorder Status is one of l RUNNING l STOPPED l UNINITIALIZED FREESPACE Reports the free storage space in bytes RECTIME channel RECTIME recorder Reports the elapsed recording time for the current file on the specified channel or recorder RECTIME Re...

Page 329: ...GADVI Recorder Pro via RS 232 must be terminated with a line feed LF character ASCII code 10 Your software may need to be configured to add the line feed to each command For values with spaces enclose the value in quotation marks For empty values use empty quotation marks with nothing between You must always follow a SET command in RS 232 with the SAVECFG command Otherwise the new configuration se...

Page 330: ... set the frame size resolution on channel 2 enclose the parameter in quotes to preserve the spaces SET 2 framesize 640 x 480 SAVECFG 6 To enable broadcasting audio on channel 2 SET 2 audio on SAVECFG 7 To disable broadcasting audio on channel 2 SET 2 audio SAVECFG 330 ...

Page 331: ...ing commands to one of two URLs and specifying the target configuration item Syntax for the get and set commands follows Many commands require a channel or recorder index as an argument A channel s index is found by looking at the Channels list in the Admin panel In the screen capture below the channel with index 1 is currently recording it s index number is red To address this channel via http co...

Page 332: ...ple requests at once You can include multiple key value pairs in a single command by separating the statements with For example the key for product name is product_name and the key for firmware version is firmware_ version To send a request for both the product name and the firmware version use the following command http address admin channel1 get_params cgi product_name firmware_version Or to tur...

Page 333: ... with spaces encode space as 20 i e set_params cgi framesize 640 20x 20480 The examples assume a system IP address of 192 30 23 45 and admin password pass123 1 To get the type of stream being published and frame size for channel 1 wget http user admin http passwd pass123 http 192 30 23 45 admin channel1 get_ params cgi publish_type framesize 2 To set the publish stream type to RTMP Push 6 and at t...

Page 334: ... an empty string to a variable will clear the variable value l There is a limit of 12 total unique system variables per VGADVI Recorder Pro system l System variables can be used in text labels across any number of channels l System variable commands can be issued at a frequency of 5 per second and up to 6 variables may be set in a single command for example variables gpsvar1 gpsvar2 and gpsvar3 ca...

Page 335: ...0 gpsvar3 to N123 46891 W345 65431 gpsvar4 to S767 33410 E770 04513 Get variables syntax and example A get command returns the value of a variable called name in the syntax You can return multiple variables at the same time by separating each variable with an as shown within the square brackets in the syntax below To get a variable or a list of specified variables use the following syntax http add...

Page 336: ... Control with HTTP commands gpsvar2 S490 18731 E756 19890 gpsvar3 N123 46891 W345 65431 gpsvar4 S767 33410 E770 04513 To learn how to use global variables as text overlays in custom channels see Add a text overlay custom channel 336 ...

Page 337: ...For RS 232 Enclose in quotes SET 2 framesize 640 x 480 For HTTP Encode each space as 20 set_params cgi framesize 640 20x 20480 The following sections describe the API keys supported by the system in each of these categories l System level settings keys read only l System level settings keys read write l System level custom layout keys read write l Recording configuration keys l HTTP server configu...

Page 338: ... The channel number can be omitted from the command when requesting the value for these keys Table 43 Supported Read Only System level Settings configuration keys Key Values Description firmware_version String including the text FIRMWARE_ VERSION The system s firmware version The value is read only mac_address String The system s mac address Useful for debugging The value is read only product_name...

Page 339: ...em level custom layout keys Key Values Description name Any combination of letters digits and underscore characters A Za z_0 9 0 32 to a limit of 32 total characters Each unique name key contains a variable value Used for dynamic overlay text in custom layouts see Control with HTTP commands and Add a text overlay custom channel Recording configuration keys The following recording settings are supp...

Page 340: ...s the HTTP server SSL port HTTPS port http_usessl on empty string Enables or disables HTTPS SSL Server To enable SSL set to on To disable SSL set to an empty string IP based access control configuration keys The following settings are supported for configuring allowed and denied IP addresses for the system ONLY not for individual channels See Restrict viewers by IP address for more information on ...

Page 341: ...r UPnP set to on To disable stream sharing over UPnP set to an empty string server_name string Specifies the UPnP server name To use the system name set to an empty string Frame grabber configuration keys These configuration keys are not supported for use with VGADVI Recorder Pro Please perform tweaks to the frame grabber using the Admin panel See Configure a source The following configuration set...

Page 342: ...pported including stream access control settings Table 51 Supported Broadcast configuration keys Key Values Description bcast_disabled on empty string Enables or disables the broadcast To disable broadcast set to on To enable broadcast set to empty string rtsp_port 1000 65535 but not 5557 Specifies the port for RTSP streaming Note port 5557 is used for network discovery and cannot be used for stre...

Page 343: ... signal s frame size set to on To specify frame size directly set to empty string codec h 264 mpeg4 mjpeg Specifies the stream codec fpslimit 1 60 Specifies the frame per second limit Set to your desired limit framesize wxh for example 640x480 720x400 1024x768 1920x1080 Specifies the frame width by height size in pixels Set to desired size Choose from the list in the UI or set a custom value of yo...

Page 344: ... For software set to 0 For hardware acceleration recommended set to 5 vkeyframeinterval integer Interval time in seconds between key frames in the encoded stream vprofile 66 77 100 Specifies the h 264 video profiles For Baseline profile select 66 For Main profile select 77 For High profile select 100 qvalue 0 100 Specifies quality for M JPEG videos Channel layout configuration keys The following s...

Page 345: ...ce Table 54 Supported Audio configuration keys Key Values Description audio on empty string Enables or disables audio for the stream To enable audio set to on To disable audio set to an empty string audiobitrate 32 64 96 112 128 160 192 Specifies the audio bitrate for the stream Not applicable for PCM audio codecs audiochannels 1 mono 2 stereo Specifies the number of audio channels For mono set to...

Page 346: ...ff set to off or to any other value publish_type 0 do not publish 1 via Epiphan tv 2 RTSP Announce 3 multicast RTP UDP 4 multicast MPEG TS over UDP 5 multicast MPEG TS over RTP UDP 6 RTMP push 7 Wowza Streaming Cloud 8 Original Livestream Specifies the type of stream publishing if any RTSP Announce configuration keys Publish type 2 The following settings are supported when the publish type is set ...

Page 347: ...ote port 5557 is used for network discovery and cannot be used for streaming unicast_vport 1000 65535 but not 5557 Specifies the UDP port for RTP UDP video streaming Note port 5557 is used for network discovery and cannot be used for streaming MPEG TS configuration keys Publish types 4 and 5 The following settings are supported when the publish type is set to MPEG TS and for associated SAP distrib...

Page 348: ...ing Specifies the RTMP server URL rtmp_stream string Specifies the RTMP stream name as configured with the CDN rtmp_username string Specifies the username for the RTMP server rtmp_password string Specifies the password for the RTMP server Livestream configuration keys Publish type 8 The following settings are supported when the publish type is set to Original Livestream For more information on the...

Page 349: ...ring Specifies a comment for the stream recording Refer to description above on handling white space spaces in the string copyright string Specifies the copyright for the streaming recording Refer to description above on handling white space spaces in the string title string Specifies the title for the stream recording Refer to description above on handling white space spaces in the string This st...

Page 350: ...ple rate is set to 48 kHz Lower sample rates i e 32 kHz and 44 kHz can sometimes cause audio distortion Timestamps between VGADVI Recorder Pro and an RTSP source are not synchronized Reconnect your RTSP source to reset desynchronized timestamps Verify that you are using a local NTP server on your VGADVI Recorder Pro as a time synchronization server for your RTSP source See Configure synchronized t...

Page 351: ...l channels Stream won t play in my media player or browser Verify that the Stream Type matches with the media player used and that you have the correct url or SDP file for the player See Stream content using HTTP or RTSP and Stream to a media player If you still cannot see the stream try disabling your local computer firewall If the issue is still not resolved contact Epiphan Support at support ep...

Page 352: ...ssues If recording will not start check the Disk Status Information to see if the system is out of disk space See Check disk storage space and Recorded files Firmware upgrade fails Reboot the system and try again If the problem persists contact Epiphan support at support epiphan com 352 ...

Page 353: ...o ensure audio is detected before streaming or recording l Encoding with MPEG 4 sometimes results in poor quality Workaround From the channel s stream setup increase the video bitrate to improve picture quality l Video bitrate for MJPEG streams is larger than the configured value Workaround Verify the actual bitrate on the channel s channel status page when there are connected viewers If lower bit...

Page 354: ...page If the error has already occurred simply refresh the page in your web browser to restore the malfunctioning layout l When deleting video or audio items in a custom layout and then navigating away from the page the Save prompt does not appear and layout changes remain unsaved Workaround Click the Save button at the bottom of the customer layout editor page to save all layout changes before nav...

Page 355: ...dio and fails to playback MP4 files with PCM or MP3 audio Workaround If possible use another video playback application If you require playback by the Movies TV app set your recording settings to use PCM audio if creating AVI files or to AAC audio if creating MP4 file recordings l AFU status is sometimes inaccurately displayed in Epiphan Live and the Admin panel Workaround Perform occasional manua...

Page 356: ...ulti source layout designer l Configuration improvements Release 3 14 4 features l Live Streaming via Wowza Cloud Release 3 14 3 features l Configuration presets l Stereo audio encoding l Support for 256 kbps and 320 kbps audio sampling l LDAP support l SCP and SFTP file transfer Release 3 14 1 features l SDI source support l HDMI audio support l 48 kHz audio support l Hardware acceleration for H ...

Page 357: ...protocol PTP synchronization l Custom recording file names l AAC audio codec l MPEG TS streaming for IPTV l Universal plug and play UPnP support for streaming media players l Visual stream feedback and simplified picture in picture layout l Stream branding and custom no signal image l Preservation of source aspect ratio l Customizable stream background color matte l Personalized stream metadata l ...

Page 358: ...WER CORPORATE OR OTHERWISE TO ENTER INTO THIS AGREEMENT AND PERFORM ITS OBLIGATIONS UNDER THIS AGREEMENT 1 Definitions In this Agreement Agreement means this Epiphan Systems Inc Software License API means an application programming interface Documentation means the technical publications delivered to You with the Software relating to the installation and operation of the Software and or Hardware s...

Page 359: ...r which it was issued and You shall not use that copy of the Licensing String with any other copies of the Software that You may have or make All copies of the Software made by You shall include all trademarks copyright notices restricted rights legends proprietary markings and the like exactly as they appear on the copy of the Software originally provided to You No other rights in the Software or...

Page 360: ...ed service offering You shall not disclose any performance benchmarking or feature related information about the Software You further agree not to disclose transfer or otherwise provide to any third party any portion of the Software except as expressly permitted herein Some Epiphan Hardware Products and Software embed third party APIs that integrate with third party party services Third Party Serv...

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Page 362: ... any technical support You may procure from Licensor or one of Licensor s resellers or distributors shall be governed by the terms and conditions of this Agreement Licensor reserves the right at any time not to release or to discontinue the release of any Software and to alter prices features specifications capabilities functions licensing terms release dates general availability or other characte...

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Page 364: ...th in DFARS 227 7202 Use of the Epiphan Hardware Products Software and Documentation is further restricted by the terms and conditions of this Agreement and the applicable commercial purchase agreement for the Epiphan Hardware Products For the purposes of any applicable government use the Epiphan Hardware Products Software and Documentation were developed exclusively at private expense and are tra...

Page 365: ... term If any provision of this Agreement is held to be unenforceable or illegal such decision shall not affect the validity or enforceability of such provisions under other circumstances or the remaining provisions of this Agreement and such remaining provisions shall be reformed only to the extent necessary to make them enforceable under such circumstances This Agreement shall be governed by the ...

Page 366: ... to disassemble Return the device for service CAUTION RISK OFELECTRICSHOCK This device may have multiple ACpower cords installed All power sources shall be disconnected before servicing to avoid shock hazard ATTENTION Cet appareil ne contient aucun composant pouvant être entretenu ou réparé par l utilisateur En cas de panne retourner l appareil pour réparation ATTENTION RISQUEDECHOCÉLECTRIQUE Cet ...

Page 367: ... that Epiphan endorses or accepts any responsibility for the content or use of such a web site In no event shall any reference to any third party or third party product or service be construed as an approval or endorsement by Epiphan of that third party or of any product or service provided by a third party Miscellaneous It is the user s responsibility to ascertain whether any information download...

Page 368: ...t will be deemed severable and will not affect the validity and enforceability of the remaining provisions Epiphan may at its sole discretion and without notice revise these terms at any time by updating this posting Copyright 2016 Epiphan Systems Inc All Rights Reserved ...

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