Enviro C34I Owner'S Manual Download Page 54

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Trouble Shooting

Table 9:

Troubleshooting

Problem

Possible Cause

Solution

Locking

conditions

Reset the Proflame IFC board

· Turn the system off by pressing the ON/OFF button on

the transmitter

· After approximately 2 seconds press the ON/OFF button

on the transmitter again.

· In the manual flame control mode, use the down arrow

button to reduce the flame to off, indicated by the word

OFF displayed on the transmitter LCD screen.

· Wait approximately 2 seconds and press the up arrow

button, the ignition sequence will start.

Main burners

will not start

The pilot flame has gone out

· See “Pilot will not remain lit”

The remote control is not working

correctly

· Replace the batteries

The thermostat is disconnected or

set too high

· Set the thermostat to a lower temperature

Problem with thermopile circuit

· Check gas line pressure
· Check wiring to thermostat for breaks

· Check for flame impingement on thermopile

Flame lifting

Leak in vent pipe

· Check for leaks in vent connections

Improper vent configuration

· Check vent configuration with manual

Terminal may be re-circulating flue

gases

· Check to see if terminal is on correctly
· May need to install high wind termination cap.
· Contact dealer

Blue Flames

The heater has just been started

· Normal during start up: flame will yellow as the fireplace

heats up

Improper air shutter adjustment

· Adjust air shutter – contact your dealer

Glass fogs up

Normal condition: after the

appliance warms up the glass will

be clear.

**Due to additives in gas, glass may get hazy during

operation** Clean as needed.

Flames are

burning

“dirty” or

sooting

The logs are placed incorrectly

· Check log positioning

Improper air shutter adjustment

· Increase primary air by opening the air shutter and/or by

opening the vent restrictor

· Check for proper venting and blockage of the vent

termination

· See also “Burners will not remain lit”

Incorrect rating input

· Check manifold pressure and clock input rating for over-

firing

If a particular flame is curving excessively your burner media not be evenly distributed

creating an abnormal draft on the flame; position burner media infront of the secondary

air slots in the affected area to slow down the draft. You can fine tune the flame this way

to ensure healthy flame appearence.

Note: For C34ID specific troubleshooting refer to the Dexen user manual supplied

Summary of Contents for C34I

Page 1: ...jury or loss of life Installation and service must be performed by a qualified installer service agency or the gas supplier Version Française www enviro com fr html C 4001609 W A R R A N T Y R E G I S T R A T I O N e n v i r o c o m w a r r a n t y C34I C34ID D I R E C T V E N T F I R E P L A C E I P I CERTIFIED TO CERTIFIÉ AUX ANSI Z21 88 CSA 2 33 CSA 2 17 ...

Page 2: ... immediately Immediately call your gas supplier from a neighbor s phone Follow the gas supplier s instructions If you cannot reach your gas supplier call the fire department Installation and service must be performed by a qualified installer service agency or the gas supplier Massachusetts installations Warning This product must be installed by a licensed plumber or gas fitter when installed withi...

Page 3: ...be performed by a qualified installer service agency or gas supplier This installation must conform to local codes or in the absence of local codes with the National Fuel Gas Code ANSI Z223 1 NFPA 54 or the Natural Gas and Propane Installation Code CSA B149 1 To prevent injury do not allow anyone who is unfamiliar with the stove to operate it To prevent injury if the pilot or pilot and burners hav...

Page 4: ...hing to Continuous Pilot Mode 12 Maintenance And Service 15 Routine Maintenance 15 Cleaning The Glass 15 Cleaning The Firebox 15 Replacing the Glass 15 Cleaning Decorative Surfaces 16 Safety Screen 16 Maintenance And Service 17 Glass Door Removal 17 Burner Removal 17 Access panels 18 Intake Shield Removal 18 Fuel Conversion 18 Fuel Conversion 19 Initial Installation 21 Introduction 21 Unit Install...

Page 5: ...g Parts 36 Allowable Co Axial Vent Configurations 37 Exhaust Restrictor Setting 39 Horizontal Termination 40 Initial Installation 41 Vertical Termination 41 Gas Line Connection and Testing 44 Electrical Requirements 45 Secondary Installation 48 Burner Tray Installation 48 Bezel Installation 49 Panel and Media Installation 49 Log Set Installation 52 Flame Appearance 53 Trouble Shooting 54 Parts Dia...

Page 6: ...FIREPLACE HEATERS CSA 2 17 GAS FIRED APPLIANCES FOR HIGH ALTITUDES CSA P 4 1 TESTING METHOD FOR MEASURING ANNUAL FIREPLACE EFFICIENCY This ENVIRO C34I C34ID Fireplace Has been certified for use with either natural gas or propane see rating label Is not for use with solid fuels Is approved for a bedroom or bed sitting room IN CANADA must be installed with a listed wall thermostat IN USA see current...

Page 7: ... your fireplace is on this label as well of the model specific serial number which you will need for warranty information The plates are located inside the cabinet on the left side at the front Figure 1 Unit Dimensions 30 1 2 778mm 7 1 4 186mm 36 914mm 16 1 2 422mm 12 1 4 308mm 9 1 4 235mm 39 991mm 9 1 4 232mm 4 103mm 2 3 4 72mm 9 1 4 232mm 38 1 4 970mm 3 1 4 81mm 7 177mm 20 507mm 1 2 13mm 44 3 4 ...

Page 8: ...t has been under water Immediately call a qualified service technician to inspect the appliance and to replace any part of the control system and any gas control which has been under water OPERATING INSTRUCTIONS 1 STOP Read the safety information above on this label 2 Read the owner s manual including the section on Remote Control operation 3 Turn off all electric power to the appliance 4 Do not a...

Page 9: ... pilot flame in on Blower Fan Air movement that increase and decreases with the speed of the blower The blower is pushing the heat from the fireplace into the room Gas Control Valve Dull click when turning on or off this is the valve opening and closing Remote Control Operations Proflame 2 is a modular remote control system that directs the functions of the C34I The Proflame 2 TMFSLA is configured...

Page 10: ...AA batteries Radio frequency 315 MHz Integrated Fireplace Controller IFC Supply voltage AC IN 120 V 60 Hz Battery Backup IN 6 Vdc 200mA four 1 5 V AA batteries Spark voltage frequency 10kV 1Hz Comfort modulating fan 120 V 60 Hz 2A Auxiliary 120 V 60 Hz 5A System Description The Proflame 2 Remote Control System consists of two 2 elements 1 Proflame 2 Transmitter 2 Integrated Fireplace Controller IF...

Page 11: ...cordance with the particular Proflame 2 system configuration The IFC has a red reset button at the front right corner that is used is to synchronize the Transmitter when using the for the first time or after the batteries have been replaced Figure 5 Proflame 2 Transmitter LCD Screen Figure 6 Integrated Fireplace Controller Low battery alarm Key Lock Room Temperature Dimmer ON Set Point Temperature...

Page 12: ...splay see Figure 7 Turn on the Appliance Press the ON OFF Key on the Transmitter The Transmitter display will show all active Icons on the screen A single beep from the IFC will confirm reception of the command and will commence to first ignite the pilot light followed by the main burner This should take about 10 seconds to complete Figure 7 Remote Control Display in Farenheit and Celcius Operatin...

Page 13: ... Key Figure 4 until the word SMART appears to the right of the temperature bulb graphic Figure 10 To adjust the set temperature press the Up or Down Arrow Keys until the desired set temperature is displayed on the LCD screen of the Transmitter Room Temperature Set Temperature Thermostat ON Figure 9 Remote Control Displays Set Temperature Remote Flame Control The Proflame 2 remote control system ha...

Page 14: ...Initializing the System for the First Time Key lock This function will lock the keys to avoid unsupervised operation To activate this function press the Mode and UP keys at the same time and the a lock will appear see Figure 15 To de activate this function press the Mode and UP Keys at the same time WARNING Shock Hazard Can cause severe injury or death This device is powered by line voltage Do not...

Page 15: ... the amount of use the glass should require cleaning no more than two or three times a season Do not clean the glass when it is hot Cleaning The Firebox Remove the logs carefully as they are very fragile Gently remove all the media and place on a paper towel Vacuum the bottom of the firebox thoroughly Carefully clean any dust off the logs and remove any lint from the burner and pilot At this time ...

Page 16: ... quick wipe with denatured alcohol on a soft cloth BEFORE lighting the fireplace Never clean the face when it is hot Do not use other cleaners as they may leave a residue which can become permanently etched into the surface Safety Screen Figure 17 Safety Screen Removal A safety screen is installed from the manufacture to protect its users from the dangers of the hot glass preceding it There are fo...

Page 17: ...remove the other T 20 screws Once the specified screws are removed slide burner to the left and lift out to remove To re install the burner follow steps above in reverse When placing the burner back in the unit be sure not to move the air shutter Make sure the burner is slid all the way in or the mounting holes will not line up Do not over tighten the burner screws or they might strip just get the...

Page 18: ...s instructions supplied with the kit Maintenance And Service Figure 20 Removing Access Door Access panels 1 Remove the burner and burner tray as shown in the Maintenance and Service Burner Removal 2 Remove the 14 T 20 bolts retaining the access panels as shown in Figure 20 3 After servicing assemble in the reverse order and be sure the gasket is still intact Replace if necessary There are two acce...

Page 19: ...mpany to have them replaced before starting this installation Figure 22 Pilot Orifice Figure 23 Proper Pilot Position 3 Carefully remove any media and logs 4 Remove the burner as shown in the Maintenance and Service Burner Removal section of this manual 5 Convert the pilot injector a Using a 7 16 wrench loosen the pilot head counter clockwise and fully remove b Remove the existing orifice and repl...

Page 20: ...rease or counterclockwise to increase until the correct flame is achieved 13 Relight the main burner in both the HI and LO positions to verify proper burner ignition operation and proper flame appearance Confirm the inlet and manifold pressures are within the acceptable ranges as directed in section Intial Intallation Gas Line Connection and Testing If the unit has been installed at an altitude hi...

Page 21: ... ceiling joist Check stove and flue system clearance requirements Locate the stove in a position so a gas supply line can be run to it The fireplace may need an electrical connection depending on the options added Locate the stove in a large and open room that is centrally located in the house This will optimize heat circulation and comfort The flow of combustion and ventilation air must not be ob...

Page 22: ...t the specific length of your unit 1 Take the two steel stud pieces and slid them into each other The flanges of each piece should be at the end of the assembly as well as facing upwards as shown in Figure 27 2 Place the steel stud onto the top standoffs and slide outwards until both ends make contact with the framing studs see Figure 28 3 Using the provided sheetmetal screws attach the two steel ...

Page 23: ...ood or a non combustible material The gas line should be run to the right side of the fireplace there is a 3 8 Male NPT fitting to connect the gas line too The electrical wiring should be brought to the left side if needed The location of the fireplace should be chosen so there will be at least 36 inches 91 4 cm from drapes doors and other combustibles Figure 31 Construction Framing Dimensions Ini...

Page 24: ...horizontal venting 9 above first elbow and 3 above subsequent elbows Please see vent cap clearance in page 34 Also refer to local building and fire codes Figure 32 Alternate Gas Inlet Location Alternate Gas Inlet Location The gas inlet location can be moved to the bottom of the cabinet if needed This may be needed for certain installations First remove the two screws on the left side of the unit s...

Page 25: ... level with finished hearth Build the hearth to desired size and height If a hearth extension is desired combustible material may be used Above floor level installations A solid continuous platform must be constructed below the appliance MINIMUM PLATFORM SIZE 45 in 1143 mm wide x 20 in 508 mm deep Initial Installation QUALIFIED INSTALLERS ONLY Mantel Requirements Refer to Figure 34 Figure 35 for a...

Page 26: ...mum Height to Ceiling 8 203mm 4 102mm 9 Min 229mm Initial Installation QUALIFIED INSTALLERS ONLY Figure 35 Install Dimensions with Mantel If adding a mantel to the C34I C34ID please note the critical dimensions shown in Figure 35 These are minimum dimensions as per certification and must be followed ...

Page 27: ...FIED INSTALLERS ONLY Installation with Recess Refer to dimensions in Figure 36 if building a recess above the fireplace Note the dimensions from the finishing edge to the stud below the recess finishing material The vertical finishing material at the back of the recess must be be spaced 7 8 off the vent shield Also note the dimension from the vent pipe to the internal ciliing this must be maitaint...

Page 28: ...le as long as vent length remains in the allowable range Figure 37 Dimensions for a Corner Installation Vertical Vent Shield Horizontal Vent Shield Figure 38 Vent Shielding Install IMPORTANT All installations must include the vertical vent shield The horizontal vent shield is only installed if the fireplace is horizontally terminated with the minumum vertical rise of 12 If more than 12 of vertical...

Page 29: ...ld should not be installed The vent to ceiling clearance must be maintained no matter the additional vertical vent height see Figure 35 and Figure 36 A minimum of 1 clearance on all sides of the vent pipe must be maintained at all time unless specifically stated Vertical Vent install Figure 40 shows a vertical vent installation with minimum install clearances Vertical vent shield is needed the hor...

Page 30: ...f the fireplace must also be at least equal to half of its height Example If the overhang height 8ft 2 4m then the overhang must extend at least 4ft 1 2m past each side of the fireplace opening Fireplace may only utilize the Cool Surface System CSS or any variant of it when the covered overhang is flat with no pitch in front or to the side of the fireplace For models equipped with remote control n...

Page 31: ...TALLATION NOTES Do not bend flex vent over 90 degrees All horizontal runs should have a minimum 1 4 6mm rise per foot for optimal performance Do not allow the inner flex pipe to contact the outer pipe keep it pulled tight and use spacer springs Spacers are required at the start middle and end of each elbow to ensure gap is maintained Do not add any extensions to the preset kits if more length is r...

Page 32: ...must be used of the side of the firebox opening above the bottom edge opening There must be a minimum distance of 7 229mm from the finishing edge of the C34I C34ID to an adjacent wall composed of combustible material Mantle It is not necessary to install a mantle but if one is desired the guidelines as shown in Figure 34 Figure 35 The minimum clearance from the side of a mantle to wall is 4 Floor ...

Page 33: ...able temperature See Figure 44 and Figure 45 for minimum TV installation clearances Make sure there is 2 of clearance around the sides and top of the TV to allow for airflow Remember these are minimum dimensions increasing them can only help reduce the temperature the TV is subjected too If installing with a mantel to protect the TV please see Figure 44 for clearances it is highly recommended to u...

Page 34: ...ended above me ter regulator assembly I 3 ft 91 cm 3 ft 91 cm Radial clearance around service regulator vent outlet Table 3 Vent Termination Clearances Vent Termination Restrictions WARNING This appliance has been designed to draw room air and discharge heated air from the openings around the finishing edge Blocking or modifying these openings in any way can create hazardous situations Only Approv...

Page 35: ...arance to combustibles must be maintained around any vertical vent pipe Around a horizontal vent pipe the clearance to combustibles should be 2 51 mm above and 1 25 mm on the sides and bottom When combustible materials are directly above the first 90 elbow 9 229 mm of clearance is necessary Vertical Pipe to the Side Walls Horizontal Pipe to the Sides Bottom Above First Elbow Above Subsequent Elbow...

Page 36: ...th 58DVA 09 5DL9 5DT 09 9 pipe length 58DVA 12 5DL1 5DT 12 5D12 5D12 12 pipe length 58DVA 18 5DT 18 5D18 18 pipe length 58DVA 24 5DL2 5DT 24 5D2 5D24 24 pipe length 58DVA 36 5DL3 5DT 36 5D3 5D36 36 pipe length 58DVA 48 5DL4 5DT 48 5D4 5D48 48 pipe length 58DVA 60 60 pipe length 58DVA E30 30 elbow 58DVA E45 5DE45 5DT EL45 5D45L 5D45L 45 elbow 58DVA E90 5DE90 5DT EL90 5D90L 5D90A 5D90L 90 elbow 58DV...

Page 37: ...vent configuration This must be installed in order to achieve proper efficiency and flame appearence Flame Appearence Pin point on the graph where your vent configuration will lay Remember to consider elbows in the HORIZONTAL plane account for horizontal distance as stated above Use the corresponding exhaust restrictor accorinding to the graph See the following section in this manual for installat...

Page 38: ... If your flame is low flickery and more blue then increase the restrictor one size If your 5 1 52m 8 2 44m 4 1 22m 1 0 3m 10 3 05m 10 3 05m 15 4 57m 15 1 52m 20 6 1m 20 6 1m 25 7 62m 30 9 14m 35 10 7m 40 12 2m LP Vent Position flame is tall thin and lazy then decrease the restrictor one size Use your judgement after the unit has been running for about 20 minutes If your having difficulty achieving...

Page 39: ...ee the Maintenance and Service section page 16 page 17 page 18 There are six different restrictor sizes make sure you install the correct size See Figure 48 Figure 49 for possible vent configurations and the corresponding restrictor setting Proper Install is crucial to a efficient fireplace burn and the best possible looking flame Figure 50 Restrictor Install 60 Wing Nuts x3 50 40 30 20 10 Note Th...

Page 40: ...gap prevents excessive heat from possibly melting the vinyl siding 6 Horizontal pipes must be supported every 3 914 mm Plumber s all round strap will suffice 7 Ensure venting clearances are maintained see page 34 for details Step 1 Set the fireplace in the desired location Check to determine if wall studs will be in the way when the venting system is attached If this is the case the location of th...

Page 41: ...n a bead of non hardening mastic around the edges of the vent cap to make a seal with the wall Ensure the proper clearances to combustibles have been maintained Vertical Termination Step 1 Check the instructions for required clearances air spaces to combustibles when passing through ceilings walls roofs enclosures attic rafters or other nearby combustible surfaces Do not pack air spaces with insul...

Page 42: ...flashing to the roof with roofing nails Use a non hardening sealant between the uphill edge of the flashing and the roof Insure the roofing material overlaps the top edge of the flashing Verify that you have at least the minimum clearance to combustibles at the roof line Step 8 Continue to add pipe sections until the height of the vent cap meets the minimum code requirements Refer to Figure 54 and...

Page 43: ...g should be framed to 10 254 mm x 10 254 mm inside dimensions in the same manner as shown in Figure 47 45 elbows x2 Wall strap Plumber s tape connected to wal strap 4 Any occupied areas above the first floor including closets and storage spaces which the vertical vent passes through must be enclosed The enclosure may be framed and sheet rocked with standard building materials However consult the a...

Page 44: ...solated from the gas supply piping system by closing its individual manual shutoff valve during any pressure testing of the gas supply piping system at test pressures equal to or less than psig 3 45 KPa Always check for gas leaks with a soap and water solution after completing the required pressure test TO TEST VALVE PRESSURES The pressure taps are located on the top right of the valve shown in Fi...

Page 45: ...move the grounding prong from this plug CAUTION When servicing controls label all wires prior to disconnection Wiring errors can cause improper and dangerous operation Verify proper operation after servicing If any of the original wire as supplied with the appliance must be replaced it must be replaced with 18 AWG wire with a temperature rating of 105 C Figure 58 C34I Wiring Diagram IFC Main Harne...

Page 46: ...iagrams and instructions supplied with them 120V Figure 59 C34I Receptacle Wiring C34I C34ID IPI Dual Convection Fan Kit 50 4173 The C34I C34ID has an optional dual convection fan kit that can be installed at before or after the fireplace installation The fans are operated by the remote controller The fans can be turned on or off at anytime with the remote There are also 6 different fan speed sett...

Page 47: ...lation QUALIFIED INSTALLERS ONLY Green Fan Receptacle Inside Cabinet White Incoming Power 120 VAC Fan Black IFC Receptacle Inside Cabinet Gray Incoming Power 120 VAC Black 3A Fuse c Light Channel Assemblies Gray IFC Black Figure 61 Light Kit Wiring Diagram See 50 3331 instruction manual for C34ID wiring diagram ...

Page 48: ...ous operation Verify proper operation after servicing If any of the original wire supplied with the appliance must be replaced it must be replaced with 18 AWG wire with a temperature rating of 105 C If the original wire supplied to the light bulbs is damaged you must contact your dealer This is special high rated oven wire and it must be replaced with the same Burner Tray Installation There are tw...

Page 49: ...f flame looks uneven with overly high or low sections the media can be adjusted If flame is too high make media thicker if low thin media out WARNING Be sure there is no media in the protected pilot area of the burner pan Secondary Installation Bezel Installation The unit comes with a set of burner bezels There are two long bezels one short and one short with a notch cutout 1 Remove the safety scr...

Page 50: ...reful not to scratch or bump then liners as they are fairly fragile If the liners arrive damaged please contact your nearest Enviro dealer 5 Remove the 3 liner retainers from inside the firebox using a T 20 Torx screwdriver Then remove the existing steel liners starting with the sides first 6 Ensure there is nothing on top of the media tray such as glass pebble media or glass bezel Angle the rear ...

Page 51: ...ACE NOT TO BURN PROPERLY AIR AIR AIR SLOT Figure 69 Burner Side Cross Section 7 If you have media tray option 50 3332 Glass Bezel place the bezel strips around the tray before the side liners are installed If you are using 50 3333 Black Glass Media or 50 3331 Light Kit install tray media after the side liners 8 Place the side liners into the side channels of the media tray 50 3328 Ledgestone and 5...

Page 52: ...p against the Back liner as shown Posi tion Log 2 so it is touching the Right liner and pushed up against the Back liner as shown 2 Position Log 3 there are 3 points of contact to help position this log Make sure there is contact with the left liner the rear liner and the front rebox edge Position Log 4 on top of Log 2 and against the right liner and front rebox edge as shown 3 Position Log 5 on t...

Page 53: ...gle Flame Appearance The pictures below show the proper flame appearance with and without logs The flame should be fairly even with a few flame slightly taller than half the firebox height If flames do not look correct there could be a venting issue the media may need to be adjusted or th wrong exhaust restrictor could be installed ...

Page 54: ...re circulating flue gases Check to see if terminal is on correctly May need to install high wind termination cap Contact dealer Blue Flames The heater has just been started Normal during start up flame will yellow as the fireplace heats up Improper air shutter adjustment Adjust air shutter contact your dealer Glass fogs up Normal condition after the appliance warms up the glass will be clear Due t...

Page 55: ...55 Parts Diagram 1 2 3 5 4 10 8 7 9 12 13 14 6 11 15 ...

Page 56: ...g o l a H 4 3 C 1 1 12 IPI Dual Convection Fan Kit 240 CFM Combined 50 4173 8 9 7 3 0 5 y l n O n a F I 4 3 C 6 2 3 3 0 5 s r e n i L d e t u l F 4 3 C 3 1 8 2 3 3 0 5 s r e n i L e n o t s e g d e L 4 3 C 3 1 9 2 3 3 0 5 s r e n i L n i a l e c r o P 4 3 C 3 1 14 C34 Ultra High Definition Driftwood Log Set 50 3336 7 5 0 4 0 5 1 Y T Q t h g i L p o T s e i r e S C 5 1 50 4119 b l u B V 0 2 1 W 5 2...

Page 57: ...57 Notes ...

Page 58: ...58 Notes ...

Page 59: ...fety screen mesh Exclusions An expanded list of exclusions is available at www enviro com help warranty html This warranty does not cover Damage as a result of improper usage or abuse Damage caused from over firing due to incorrect setup or tampering Damage caused by incorrect installation To the Dealer Provide name address and telephone number of purchaser and date of purchase Provide date of pur...

Page 60: ..._________________________________ MODEL ___________________________________ SERIAL NUMBER ___________________________ DATE OF PURCHASE _____________ dd mm yyyy DATE OF INSTALLATION ___________ dd mm yyyy NATURAL GAS NAT PROPANE LPG INLET GAS PRESSURE _________in wc MAIN BURNER ORIFICE __________ DMS PILOT ORIFICE _________OR________in diam INSTALLER S SIGNATURE ____________________________________...

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