Endress+Hauser Proline Promag L 400 HART, Operating Instructions Manual

Page: 105 / 166

Proline Promag L 400 HART Diagnostics and troubleshooting
Hauser 105
No write access to parameters Current user role has limited access
authorization
1. Check user role (
®
ä 55).
2. Enter correct customer-specific
access code (
®
ä
55).
No connection via HART protocol Missing or incorrectly installed
communication resistor. Install the communication resistor (250
W
) correctly. Observe the maximum
load (
®
ä
125).
No connection via HART protocol Commubox
• Connected incorrectly
• Configured incorrectly
• Drivers not installed correctly
• USB interface on computer
configured incorrectly
Observe the documentation for the
Commubox.
FXA195 HART: Document
"Technical Information"
TI00404F
Not connecting to Web server Incorrect IP address Check the IP address: 192.168.1.212
(
®
ä 57)
Not connecting to Web server Incorrect setting for the Ethernet
interface of the computer 1. Check the properties of the Internet
protocol (TCP/IP) (
®
ä
57).
2. Check the network settings with the
IT manager.
Not connecting to Web server Web server disabled Via the "FieldCare" operating tool check
whether the Web server of the
measuring device is enabled and enable
it if necessary (
®
ä
59).
No or incomplete display of contents in
the Web browser • JavaScript not enabled
• JavaScript cannot be enabled 1. Enable JavaScript.
2. Enter http://192.168.1.212/
basic.html as the IP address.
Web browser frozen and operation no
longer possible Data transfer active Wait until data transfer or current
action is finished.
Web browser frozen and operation no
longer possible Connection lost 1. Check cable connection and power
supply.
2. Refresh the Web browser and restart
if necessary.
Content of Web browser incomplete or
difficult to read Not using optimum version of Web
server. 1. Use the correct Web browser version
(
®
ä
56).
2. Clear the Web browser cache and
restart the Web browser.
Content of Web browser incomplete or
difficult to read Unsuitable view settings. Change the font size/display ratio of the
Web browser.