Fault removal
InnuPure C16
touch
58
8
Fault removal
Attention
If faults cannot be remedied by the customer, the Analytik Jena service department or
agency must always be informed. This also applies for the repeated occurrence of indi-
vidual faults.
In case of an error message, perform the following steps:
Confirm the error message with [OK].
Switch the InnuPure C16
touch
off and back on.
If required, remove any sample residue and filter tips left behind with the tools
E
MPTY
TIPS
and D
ROP
T
IPS
.
If this does not fix the error or if the problem reoccurs, take a picture of the display
showing the error message or note the error message down and notify the service de-
partment of Analytik Jena.
Observe the following notes to prevent errors during the daily routine:
1.
After switching on the InnuPure C16
touch
wait until the tablet is booted up AND
the IP
extract
user interface is fully loaded. Only start operating the device once the
H
OME
page appears on the device. Otherwise, program faults may result.
2.
If tips (with or without liquid) are still attached to the cones after a protocol abor-
tion or power failure, the tips are ejected via a safety function starting automati-
cally the next time a protocol or tool is started. In this case, the customer can freely
choose one cavity into which the liquid is dispensed and one into which the tips are
ejected. Please also observe the context-specific messages and notes on the screen!
The safety function offers the option to remove consumables /reload the tray with
consumables. If the dispensing system is in start position after protocol abortion, or
if the customer confirms that there is no residual liquid in the pipette tips, the cus-
tomer can only select a cavity for tip ejection.
3.
Before starting a tool, make sure that no consumables from previous processes
have remained in the tray. If consumables remained in the tray, remove these con-
sumables using the tool [T
RAY
O
UT
] in the T
OOLS
menu.
4.
Wait for at least 10 minutes after switching off the device before cleaning the inte-
rior of the device. After this cooling-down period, the temperature on the heating
strip is less than 50°C.
General information and
tips for preventing
problems