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EA Elektro-Automatik GmbH
Helmholtzstr. 31-37 • 41747 Viersen
Germany
Fon: +49 2162 / 3785-0
Fax: +49 2162 / 16230
www.elektroautomatik.de
PSB 9000 3U Series
4.2.2
Firmware updates
Firmware updates should only be installed when they can eliminate existing bugs in the
firmware in the device or contain new features.
The firmware of the control panel (HMI), of the communication unit (KE) and the digital controller (DR), if neces
-
sary, is updated via the rear side USB port. For this the software EA Power Control is needed which is included
with the device or available as download from our website together with the firmware update, or upon request.
However, be advised not to install updates promptly. Every update includes the risk of an inoperable device or
system. We recommend to install updates only if...
•
an imminent problem with your device can directly be solved, especially if we suggested to install an update
during a support case
•
a new feature has been added which you definitely want to use. In this case, the full responsibility is transferred
to you.
Following also applies in connection with firmware updates:
•
Simple changes in firmwares can have crucial effects on the application the devices are use in. We thus recommend
to study the list of changes in the firmware history very thoroughly.
•
Newly implemented features may require an updated documentation (user manual and/or programming guide,
as well as LabView VIs), which is often delivered only later, sometimes significantly later
5.
Contact and support
5.1
General
Repairs, if not otherwise arranged between supplier and customer, will be carried out by the manufacturer. For this
the device must generally be returned to the manufacturer. No RMA number is needed. It is sufficient to package
the equipment adequately and send it, together with a detailed description of the fault and, if still under guarantee,
a copy of the invoice, to the following address.
5.2
Contact options
Questions or problems with operation of the device, use of optional components, with the documentation or soft-
ware, can be addressed to technical support either by telephone or e-Mail.
Address
Telephone
EA Elektro-Automatik GmbH
Helmholtzstr. 31-37
41747 Viersen
Germany
Technical support:
[email protected]
All other issues:
[email protected]
Switchboard: +49 2162 / 37850
Support: +49 2162 / 378566
