73
2004 software Manual
6.2
Troubleshooting
SYMPTOMS
CAUSES
REMEDIES
Software cannot read USB
interface
USB cable is not connected properly
or USB port is faulty
Check cable connection or
use another USB port
Interface leds are switched off
"Intelligent USB DMX Interface" is
not mentioned in list of devices :
driver is not installed
See section "How to install
USB-DMX 512 interface"
Interface is off
Select "USB" position on
power supply or connect
via an external power
supply
Yellow leds are switched on but red
led does not flash
Switch box breakdown :
contact your retailer
System does not respond
Receivers do not detect DMX, yet
DMX signal output is operational
Check DMX wire and if
possible test another DMX
receiver
DMX red led flashes, but DMX
signal output is not operational
Channel-level is frozen in "OUT 1
PAGE" visualization window
De-activate "freeze" mode
in the "'live' page" toolbar
(F11 shortcut)
Channel-levels visualized in "OUT 1
PAGE" seem incorrect
Check buttons program.
Pay also attention to the
activated "switches" and
"dimmer"
Channel-levels visualized within
"OUT 1 PAGE" seem correct but
those of "DMX OUT" do not seem
so
Check channel patch
("Page" "Parameters").
Also see that no other
page interferes with the
same outputs
Channels do not take the fading
time scheduled between 2 scenes
into account
Fading is not allowed on this
channel
Allow fading on these
channels in the "channels"
tab of the Page
parameters
Channel is set by means of "on/off"
facility
Set channel with "dimmer"
feature, although setting
corresponds to 0%