35
ECOWATER
S Y S T E M S
Service Information
TROUBLESHOOTING GUIDE
TROUBLESHOOTING - INITIAL CHECKS
Always make these initial checks first:
1
. Is display blank? Check power source.
2
. Is Error code displayed? If so, go to “Automatic
Electronic Diagnostics” on the next page.
3
. Is correct time displayed? If not, recharges occur at
the wrong time. Set current time (See Page 13.)
4
. Is there salt in the brine tank? If not, refill.
5
. Is salt “bridged” (See Page 32)?
6
. Are plumbing bypass valve(s) in service position
(See Figure 6 on Page 6)?
7
. Are inlet and outlet pipes connected to the EcoWater
conditioner/refiner inlet and outlet respectively?
8
. Is valve drain hose free of kinks and sharp bends,
and not elevated over 2 meters above the floor.
9
. Is the brine tube connected (See Fig. 5 on Page 6)?
10
. Check the hardness setting (See “Setting Hardness
on Page14). Be sure it is correct for the house-
hold's water supply. Perform a hardness test on a
raw water sample to compare with the setting.
11
. Perform a hardness test on a conditioned water
sample to determine whether a problem exists.
If no problem is found after making the initial checks,
proceed to “Troubleshooting - Manual Diagnostics” and
“Manual Advance Recharge Check” on the next two
pages.
PROBLEM
CAUSE
CORRECTION
Remote display shows
question marks (?) instead
of numbers
Loss of signal between conditioner/refiner
and remote.
Make sure conditioner/refiner is powered up. Check
signal strength on remote (See Page 26). If signal
is weak, move remote to a different location.
Cannot set some conditioner/
refiner para meters and dis-
play shows a padlock icon
:
Lockout feature is on.
Turn off the lockout feature (See Page 11).
No soft water
No salt in the storage tank.
Add salt (See Page 32) and then initiate a
“Recharge now,” as shown on Page 13.
Salt is “bridged.”
Break salt bridge (See Page 32) and then initiate a
“Recharge now,” as shown on Page 13.
If display is blank, transformer may be
unplugged at wall outlet, power cable
leads may be disconnected from the elec-
tronic control board, fuse may be blown,
circuit breaker may be popped, or trans-
former may be plugged into a switched
outlet which is “off.”
Check for power loss due to any of these and cor-
rect. When power is restored, if the display shows
the “Current Time” setting screen (Figure 38 on
Page 13), it means time was lost during the outage.
Set the current time. Other settings such as hard-
ness are retained in memory during a power loss.
Bypass valve(s) in bypass position.
Referring to Figure 6 on Page 6, place bypass
valve(s) in service position.
Dirty, plugged or damaged nozzle & ven-
turi.
Take apart, clean and inspect the nozzle & venturi
assembly, as shown on Page 33.
Valve drain hose plugged or restricted.
Drain hose must not have any kinks, sharp bends,
or be raised too high above the conditioner/refiner
(See Page 6).
Water hard sometimes
Bypassed hard water being used during
recharge, due to current time or recharge
time settings being incorrect.
Check the current time displayed. If not correct,
refer to “Set Current Time” on Page 13. Check the
recharge time, as described on Page 14.
Hardness number setting is too low.
Referring to “Setting Hardness” on Page 14, check
the current hardness setting and increase if needed.
Hot water being used when conditioner/
refiner is recharging.
Avoid using hot water during recharges, because
water heater refills with hard water.
Increase in actual hardness of water sup-
ply.
Have unsoftened water sample tested. Referring to
Page 14, check the current hardness setting and
increase if needed.
Turbine is not turning freely.
Check turbine, as described on Page 36.
Motor stalled or clicking
Motor malfunction or internal valve fault
causing high torque on motor.
Contact your dealer for service.
Error code E1, E3 or E4
displayed.
Fault in wiring harness, connections to
position switch, switch, valve or motor.
Contact your dealer for service.
Error code E5 displayed.
Electronic control malfunction.
Contact your dealer for service.
