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CHAPTER 7
GENERAL INFORMATION
IF A FAULT DEVELOPS
For warranty service please call Drawmer Electronics Ltd. or their nearest
authorised service facility, giving full details of the difficulty.
A list of all main dealers can be found on the Drawmer webpages.
On receipt of this information, service or shipping instructions will be
forwarded to you.
No equipment should be returned under the warranty without prior consent
from Drawmer or their authorised representative.
For service claims under the warranty agreement a service Returns
Authorisation (RA) number will be issued.
Write this RA number in large letters in a prominent position on the shipping
box. Enclose your name, address, telephone number, copy of the original
sales invoice and a detailed description of the problem.
Authorised returns should be prepaid and must be insured.
All Drawmer products are packaged in specially designed containers for
protection. If the unit is to be returned, the original container must be used.
If this container is not available, then the equipment should be packaged in
substantial shock-proof material, capable of withstanding the handling for
the transit.
CONTACTING DRAWMER
Drawmer Electronics Ltd., will be pleased to answer all application
questions to enhance your usage of this equipment. Please address
correspondence to:
Drawmer (Technical Help line)
Coleman Street
Parkgate
Rotherham
S62 6EL
UK
Alternatively contact us by E-mail on :
Further information on all Drawmer dealers, Authorised service departments
and other contact information can be obtained from our web pages on:
http://www.drawmer.com
