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WARRANTY AND REPAIR INFORMATION
The warranty does not cover failure resulting from damage, abuse or loss
of parts. The warranty is void if the unit has been altered or an
unauthorized person has damaged the unit while attempting repair work.
Battery replacement by the customer during the warranty period is not
recommended. If the customer chooses to replace the batteries, any
damage to the unit during the change-out by the owner will void the
warranty.
The removal of serial numbers from any Dogtra products will void the
warranty.
Dogtra reserves the right to retain and discard any parts or accessories that
have been found damaged upon replacement and repair.
Out of Warranty Repair Work
For repair work that is no longer covered by warranty, the cost of repair
will include parts, labor and shipping. The owner will be informed about
the repair costs before the product is repaired. Write a note briefly
explaining the problem. Include your name, address, city/zip code, phone
number and email address.
Procedure for Repair Work
If the unit is malfunctioning, please refer to the “Troubleshooting Guide”
in the Owner’s Manual and call customer service at +33 (0)1 30 62 65 65,
for technical support, before sending it to Dogtra Europe for Service.
The cost of shipping products under warranty back to Dogtra-Europe is
the customer’s responsibility. Dogtra Europe is not responsible for units
damaged or lost in transition to Dogtra. Dogtra-Europe is not responsible
for loss of training time or inconvenience while the unit is in for repair
work. Dogtra-Europe does not provide loaner units or any form of
compensation during the repair period.
A copy of the sales receipt showing the purchase date is required before
warranty work is initiated.
Please include a brief explanation outlining the problem and include your
name, address, city/state/zip code, daytime phone number, evening phone
number, and email address. If the repair costs are not covered under
warranty, we will call you for payment information and authorization. For
any questions concerning your Dogtra products, call us at +33 (0)1 30 62
65 65, or email us at [email protected].
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DECLARATION OF R&TTE CONFORMITY
DECLARATION OF R&TTE
CONFORMITY
The company :
DOGTRA-EUROPE
declare under our responsibility that the following
product :
comply to all dispositions of the European Directives
R&TTE 1999/5/CE
and comply with standards below :
ETSI 301489-1/3
