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TROUBLESHOOTING GUIDE
My collars are not holding a charge.
- The batteries might not be charged properly, or the
charger, splitter and the charging port needs to be
looked at. If you suspect your charger/splitter is
not functioning properly, please send Dogtra-
Europe your charging units to have them
inspected.
- The charging pin may be damaged. Inside the
charging port, there is a metal pin that should be
standing straight up and stiff. If the pin is
wobbling, broken or missing, you will need to
send the unit in to the Repair’s Department. The
charging port must be clean prior to charging,
clean the dirt out with a cotton swab and some
rubbing alcohol. If the dog is in salt-water, be sure
to rinse the receiver and charging port with clean
water.
- For Dogtra units over two years old from purchase
date, batteries may be replaced when having
battery problems. You can replace them yourself
by ordering parts from Dogtra-Europe. Damages
incurred to the unit due to improper installation
are not covered under any warranty. This is the
only time customers should open the unit, any
other unauthorized servicing or tampering of the
unit voids your limited lifetime warranty. If after
batteries are replaced, and you still are having
problems with the unit, Dogtra-Europe strongly
recommends sending the unit in for inspection.
TROUBLESHOOTING GUIDE
71
WARRANTY AND REPAIR INFORMATION
One-Year / Two-Year Limited Warranty
Dogtra-Europe provides the original purchaser with a
1-YEAR
LIMITED WARRANTY
for No Bark Collars, the iQ Pet Series and the
StB-Hawk Series, and with a
2-YEAR LIMITED WARRANTY
for the
other models, as specified in the table here below.
The warranty begins from the date of the original purchase.
*The cost of shipping products under warranty back to Dogtra Europe is
the customer’s responsibility. Dogtra Europe will provide/pay (via regular
ground service) the shipping cost back to the customer. Any expedited
shipping service will be at the customer’s expense.
If a repair is not covered by warranty, the cost of Parts, Accessories, Labor
fees, and Shipping fees incurred are the customer’s responsibility. Labor
fees will be variable depending on the extent of the work required.
To Qualify for the Dogtra Warranty
A proof of purchase is required to initiate repair work under warranty. We
strongly recommend keeping the original receipt.
Not Covered Under Warranty
Dogtra-Europe
DOES NOT
cover the cost of repairs and replacements
due to misuse by the owner or dog, improper maintenance, and/or lost
units. Any water damage on the Water Resistant Transmitters of the
175NCP, 180NCP, 200NCP, 400NCP, 410NCP
Series, and
iQ Pet
Series, and the Water Resistant Receivers of the
RRS, RRD
, and
RR
Deluxe
, will not be covered. All replacement costs for either the
transmitter or receiver will be the owner’s responsibility.
WARRANTY AND REPAIR INFORMATION
175NCP, 400NCP, 410NCP, 600M,
620NCP, 1210NCP, 1800NC, RB1000,
2500T&B, 3500NCP, 4500 EDGE,
RR Deluxe,
Ef-3000 Gold,
iQ Remote Trainer, iQ Plus
The rechargeable batteries are only
covered during the first year of
warranty.
2-year
YS100, YS300, YS500, iQ No Bark
Collar, iQ CLiQ, StB- Hawk
The replaceable batteries of YS100, iQ
No Bark Collar and iQ CLiQ are not
covered by Warranty.
1-year
Product Name
Note
The Term of Warranty
