Appendix/Index
151
By sharing screens of your terminal with DOCOMO, you
can receive technical support to make settings. (In
Japanese only)
・
This service is not available when your docomo mini
UIM card is not inserted, during international roaming,
or in Airplane mode.
・
Smartphone Anshin Remote Support is a charged
service requiring subscription.
・
Some operations and settings are not supported.
・
For details of Smartphone Anshin Remote Support, refer
to NTT DOCOMO's website.
1
Call
スマートフォン遠隔サポートセンター
(Smartphone Remote Support center)
0120-783-360 (In Japanese only)
Business hours: 9:00 a.m. to 8:00 p.m. (open
all year round)
2
From the Application menu, [Remote
support]
・
For the first using, agree to "
ソフトウェア使用許諾書
(License Agreement)".
3
Enter connection number notified by
DOCOMO
4
Remote support starts when you are
connected
Reset the terminal to the default state. All installed
applications and saved data to the terminal, for the most
part, however, are deleted.
・
To erase SD card data, see "Erasing data in microSD
card (Format)".
→
P73
1
From the Home screen,
m
→
[Settings]
→
[Backup & reset]
→
[Factory data reset]
→
[Reset phone]
・
When Security unlock preference is set,
authentication is required.
2
[Erase everything]
A short while after the reset is completed, the terminal
will be restarted.
・
Do not turn the terminal OFF or remove the battery
pack.
✔
INFORMATION
・
When the touch panel is not worked properly, etc., turn
the terminal OFF and ON.
Smartphone Anshin Remote
Support
Resetting the terminal