Dish Network 722_TOC, User Manual

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Chapter 12
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Using Troubleshooting Tools
U
SING
T
ROUBLESHOOTING
T
OOLS
Your receiver has troubleshooting tools that a Customer Service Representative may ask
you to use if you should ever run into problems while using your equipment. Even though
these tools are quite helpful, it is recommended that you only use them when on the phone
with a DISH Network representative.
Resetting Your Receiver
A Customer Service Representative will instruct you when to reset the receiver.
1
Press and hold the receiver POWER button until the front panel lights blink.
2
Release the POWER button.
The receiver may take several minutes to reset, complete downloads, and power on
again.
Diagnostics
The Customer Service Representative may ask you to open the Diagnostics screen.
Remember to have an active phone line connected to your receiver.
1
Press MENU, select System Setup , and then select Diagnostics . The diagnostics
screen shows you various tests the Customer Service Representative may ask you to per-
form on your receiver:
• Connection - Tests for a valid receiver phone connection.
• Dial Out - If “No Dial Out Pending” is displayed, the receiver does not need to have its
smart card records updated.
• Counters - Shows you a list of diagnostic counters. Use PAGE UP and PAGE DOWN
to scroll through the list of counters displayed.
2
Select Done .